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Customer Q&A

  • All(99)
  • Product Information(84)
  • Stock Status(2)
  • Payment
  • About Shipping(8)
  • Others(3)
Q

hello i am able to use this poduct while doing my swimming training ?

By Karagiannis Jul-14/2017 20:24:20

A

Hello Karagiannis,
This item Waterproof Rating is IP67  .

Q

Good morning, Xiaomi Mi Band White LED black version has colored LEDs? carlo

By carlo Jun-28/2017 06:56:42

A

Hello carlo,
Thank you for your inquiry.

The LED is white.

Let me know if you need any help.

Q

Does this watch compatible with windows phone?

By AMMAR Feb-10/2017 14:36:50

A

Hi AMMAR,


Please kindly note it isn't compatible with windows phone.

Have a nice day.

Q

hi. I would like to learn. if I a purchase of Xiaomi Mi Band at you. for what time the parcel will reach that to the country Latvia??

By Aleksandrs Jan-05/2017 14:20:06

A

Hello Aleksandrs,

Thank you for your inquiry.

It mainly depends on what kind of shipping method you choose for your order, Please feel free to refer to this link for more detials: http://www.gearbest.com/about/shipping-methods.html.

Thank you, Let me know if you need any help.

Have a nice day!


Q

He work with Meizu M3 NOTE? He work with Meizu M3s?

By Денис Sep-30/2016 11:42:53

A

Hello Денис,

This item can work with Meizu M3 NOTE and Meizu M3s. Thanks for your attention. 

Q

Hola, No entiendo la diferencia entre el modelo BLACK, y el modelo TPSIV. ¿El color es el mismo? ¿Cuál es mejor? ¿Tiene más funciones? ¿Por qué varía el precio?

By Paula Sep-29/2016 12:08:00

A

Hola Paula,

Las dos versiones son diferentes en principal material de la banda. Xiaomi Mi banda blanca LED con banda TPSiV pero Xiaomi 1 con banda de goma; se puede elegir la banda que tiene gusto por favor. Mientras tanto, sólo tiene teh Feasure demostramos en línea. El precio de cada versión es diferente con descuento que hizo que los diferentes precios. Gracias por tu atención.

Q

Hello. What is the difference BLACK version and the version of BLACK - TPSIV BAND?

By Andrey Sep-25/2016 17:10:21

A

Hello Andrey,

Xiaomi Mi band white LED with TPSiV band but Xiaomi 1 with Rubber band. Thanks for your attention. 

Q

Hello. If I use this band to track my calories and distance when I go jogging, do I need to have my phone with me or does it record it by itself? Thank you!

By Damjan Sep-21/2016 18:36:23

A

Hello Damjan,

You need to keep the wristband and phone connected for the data synchronization, so you need to keep the phone and your watch within 5-10 meters. Thanks for your attention. 

Q

xiaomi mi band you can send the full color version led?

By rober Sep-14/2016 12:11:03

A

Hello rober,

Please note that this is the white LED version, sorry that we can't send you the full color version led. Thanks for your understanding. 

Q

It's the Mi Band 1 or the Mi Band 1S?

By Chris Aug-25/2016 01:44:05

A

Hello Chris,

This is Mi Band 1. Thanks for your attention. 

Q

hello i am able to use this poduct while doing my swimming training ?

By Karagiannis Jul-14/2017 20:24:20

A

Hello Karagiannis,
This item Waterproof Rating is IP67  .

Q

Good morning, Xiaomi Mi Band White LED black version has colored LEDs? carlo

By carlo Jun-28/2017 06:56:42

A

Hello carlo,
Thank you for your inquiry.

The LED is white.

Let me know if you need any help.

Q

Does this watch compatible with windows phone?

By AMMAR Feb-10/2017 14:36:50

A

Hi AMMAR,


Please kindly note it isn't compatible with windows phone.

Have a nice day.

Q

hi. I would like to learn. if I a purchase of Xiaomi Mi Band at you. for what time the parcel will reach that to the country Latvia??

By Aleksandrs Jan-05/2017 14:20:06

A

Hello Aleksandrs,

Thank you for your inquiry.

It mainly depends on what kind of shipping method you choose for your order, Please feel free to refer to this link for more detials: http://www.gearbest.com/about/shipping-methods.html.

Thank you, Let me know if you need any help.

Have a nice day!


Q

He work with Meizu M3 NOTE? He work with Meizu M3s?

By Денис Sep-30/2016 11:42:53

A

Hello Денис,

This item can work with Meizu M3 NOTE and Meizu M3s. Thanks for your attention. 

Q

Hola, No entiendo la diferencia entre el modelo BLACK, y el modelo TPSIV. ¿El color es el mismo? ¿Cuál es mejor? ¿Tiene más funciones? ¿Por qué varía el precio?

By Paula Sep-29/2016 12:08:00

A

Hola Paula,

Las dos versiones son diferentes en principal material de la banda. Xiaomi Mi banda blanca LED con banda TPSiV pero Xiaomi 1 con banda de goma; se puede elegir la banda que tiene gusto por favor. Mientras tanto, sólo tiene teh Feasure demostramos en línea. El precio de cada versión es diferente con descuento que hizo que los diferentes precios. Gracias por tu atención.

Q

Hello. What is the difference BLACK version and the version of BLACK - TPSIV BAND?

By Andrey Sep-25/2016 17:10:21

A

Hello Andrey,

Xiaomi Mi band white LED with TPSiV band but Xiaomi 1 with Rubber band. Thanks for your attention. 

Q

Hello. If I use this band to track my calories and distance when I go jogging, do I need to have my phone with me or does it record it by itself? Thank you!

By Damjan Sep-21/2016 18:36:23

A

Hello Damjan,

You need to keep the wristband and phone connected for the data synchronization, so you need to keep the phone and your watch within 5-10 meters. Thanks for your attention. 

Q

xiaomi mi band you can send the full color version led?

By rober Sep-14/2016 12:11:03

A

Hello rober,

Please note that this is the white LED version, sorry that we can't send you the full color version led. Thanks for your understanding. 

Q

It's the Mi Band 1 or the Mi Band 1S?

By Chris Aug-25/2016 01:44:05

A

Hello Chris,

This is Mi Band 1. Thanks for your attention. 

Q

Whether the product is in stock?

By Kuba Jun-01/2016 14:16:53

A

Hello,

Yes, the item is in stock now.

Q

Is it available for purchase now? Is it in stock right now?

By Vadim Feb-13/2016 08:39:43

A
Hi,
It is in stock in China warehouse now, you are welcome to order it.

Be the FIRST to Ask a question. Want G Points? Just Write a Review!

Q

I am from Bolivia, how long it takes to get there?

By Reynaldo Jun-18/2016 06:03:01

A

Hello Reynaldo,
We generally require between 3-7 business days to arrange shipment upon payment. The exact processing time varies depending on the item.
Please refer to our shipping estimation below:
A. Expedited Shipping: Around 3-7 business days to arrive.
B. Standard Shipping: Between 7-10 business days to be delivered.
C. Flat Rate Shipping: Between 10-25 business days to be received.
For more shipping details http://www.gearbest.com/about/shipping-methods.html

Q

which the delivery time for Brazil? CEP 69312-305

By ANDRE FELIPE May-12/2016 16:45:47

A

Hello ANDRE,
We generally require between 3-7 business days to arrange shipment upon payment. The exact processing time varies depending on the item.
Please refer to our shipping estimation below:
A. Expedited Shipping: Around 3-7 business days to arrive.
B. Standard Shipping: Between 7-10 business days to be delivered.
C. Flat Rate Shipping: Between 10-25 business days to be received.
For more shipping details http://www.gearbest.com/about/shipping-methods.html

Q

Você cionsegui colocar valor menor na nota pra diminuir a taxação no Brasil ?

By Edison Mar-25/2016 16:22:32

A

Hello Edison,

We normally declare a lower price on your package in consideration of our countries’ customs policy and your interests. If you have any specific requirement regarding declaration, please feel free to add a comment for us during the check-out. About the tax and customs issue, please refer to “Tax & Customs Duties” on our website http://www.gearbest.com/about/faq.html.  

Q

Is by shipping meant the total delivery time or just shipping from China to some closer warehouse? I want to order but I will be travelling to the other country and need it before the 5th March in Germany. Is it possible or not? Also I've read that if I order an extra colour band it will not be original. Is it true? Can I have some guarantee or confirmation before I order? Thanks in advance

By Alex Feb-25/2016 19:37:08

A

Hi,

Total Delivery Time = Processing Time + Packaging Time + Shipping Time

We generally require between 3-5 business days to arrange shipment of orders. 

The exact delivery time depends on the shipping method you choose. 

1) Expedited Shipping: Around 4-7 business days to arrive.

2) Standard Shipping: Between 6-8 business days to be delivered.

3) Flat Rate Shipping: Between10-25 business days to ship to the destination. 

Please check the details in following link   http://www.gearbest.com/about/shipping-methods.html

Please refer to http://www.gearbest.com/watch-accessaries/pp_143313.html They are original.

Q

The delivering is free?

By cristi Jan-18/2016 18:20:14

A
Hi cristi  , 
Delivery cost depends on the available shipping method (the flat rate shipping is free shipping) and weight, along with the shipping time and the destination country. 
Please add all the items to cart, and then choose the country you want the order to be shipped to. The shipping cost, total amount and estimated delivery time will be displayed for the available shipping method.
Q

Realizan envios a Ecuador?

By Mise Jan-07/2016 06:06:48

A
Hi Mise,
We ship to Ecuador. We hope you enjoy shopping here with us. 
Q

Buena tarde. Cual seria el costo total en pesos mexicanos. Gracias!

By Daniel Arias Dec-28/2015 23:04:44

A
Hi Daniel, please kindly note that the exchange rate on our website is different from paypal or other payment terms. You can select another currency in the top right button on our website and check the product value.  And you can pay it in USD or other currency. Add the items to cart and Proceed to Checkout, then fill the detail destination information. You will see the Available Shipping Methods, Estimated Shipping Time and Insurance when you check out. The delivery cost depends on the shipping method, destination country, package's weight and volume.The Shipping Cost and Grand Total amount will be displayed for each shipping method. Thank you for your inquiry. Best Wishes for 2016!
Q

I buy a xiaomi miband, and I chose free shipping. my question is: I have to pay extra tax in customs.? The Shipping is to mexico.

By Mario Dec-18/2015 20:26:50

A
Hi Mario  ,
We send package all over the world. Taxes are charged by your local customs office control and are covered by the customer. We recommend you ship the item by surface mail or ems to reduce or avoid (if applicable). Please refer to http://www.gearbest.com/about/faq.html. 
Q

Do You guarantee that You have sold the goods are original and work? And how do you guarantee it?

By Yehor Feb-02/2016 14:51:45

A
Hi Yehor,please rest assured that this item is original Xiaomi product. Please rest assured that these items are tested for proper operation before they leave the factory.
In the meantime, should you have any issues or queries related to any of our products, please feel free to review our return and warranty terms here: http://www.gearbest.com/about/warranty-and-return.html
Thank you for your kind understanding. Please feel free to ask further pre-sales questions.
Q

se paga con peso,, dolares o euros?

By Jazmiin Dec-27/2015 00:20:55

A
Hi Jazmiin, please kindly note that the exchange rate on our website is different from paypal or other payment terms. You can select another currency in the top right button on our website and check the product value.  And you can pay it in USD or other currency. Thank you for your inquiry. Please feel free to ask further presale questions. 
Q

Доброго времени суток! Подскажите пожалуйста, какой-нибудь из этих браслетов может измерять пульс(Частоту сердечных сокращений)?

By pa_antya Dec-22/2015 06:47:14

A
Hi Pa_antya, please see MiBand 1S with heart rate sensor at  http://www.gearbest.com/smart-wristband/pp_263275.html
The Xiaomi band 1s equipped with a optical heart rate sensor can measure your current heart rate.  
Thank you for your inquiry. Best Wishes and have great holidays.