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Customer Questions & Answers

  • All(18)
  • Product Information(8)
  • Stock Status(2)
  • Payment(1)
  • About Shipping(6)
  • Others(1)
Q

Cual es el precio en pesos mexicanos?

By jhob cervantes Jan-05/2016 02:24:47

A
Hi jhob, please kindly note that the exchange rate on our website is different from Paypal or other payment terms. You can select another currency in the top right button on our website and check the product value.  And you can pay it in USD or other currency. Thank you for your inquiry. Please feel free to ask further pre-sales questions.
Q

I want to know if you sent the product to peru

By sami salsivar Dec-24/2015 16:31:00

A
Hi sami ,
We send package worldwide and it can be shipped to peru. Please feel free to ask if you have further pre-sale questions. Hope you enjoy shopping here with us.
Q

Hello How many days after placing the order before delivery in France (Paris) with a flat rate mode ? Many thanks your Quick feedback ! Kind regards

By Nour1 Nov-26/2015 02:21:16

A
Hi Nour1, generally we need 3-5 business days (excluding non-working days) for processing your order. The shipping time of flat rate mode is 10-25 working days.  
Total Delivery Time = Processing Time + Packaging Time + Shipping Time  There are some external factors which may cause some delay on delivery time,such as remote locations, peak shopping and shipping periods, holidays and festivals, inclement weather and delay by corresponding customs' operations and express company.  Thank you for your inquiry. Please feel free to ask further presale questions.
Q

Can u delivery to Romania, and if yes how long would it take to arrive with the free shiping?

By Dani Oct-22/2015 16:42:47

A
Hi Dani, we can deliver it to Romania. It will be sent from China by courier, and delivered direct to the destination. For your inquiry, please add the items to cart and Proceed to Checkout firstly, then fill the detail destination information when you check out. There will be Available Shipping Methods for you to choose.The delivery cost depends on the shipping method, destination country, package's weight and volume.The estimate shipping cost and total amount will be displayed for each shipping method. 
Thank you for your inquiry. Please feel free to ask further presale questions.
Q

Do you ship this to Sri Lanka? If so is it free shipping?

By Yukthika Aug-10/2015 06:10:09

A
Hi, Yukthika! We send package worldwide and it can be shipped to Sri Lanka. Free shipping is available.
Q

looking for 100 cx-10 or cx10a would you be about to do a price cut?

By jon Jul-29/2015 16:01:48

A
Hi, jon  ! We are sorry it is already the discount price.
Q

Hi, I buy 20 drons, pls controller MODE 2, means throttle left. Thanks you.

By junhasmu Jul-16/2015 08:52:53

A
Hi, junhasmu! This one is Mode 2 (Left Hand Throttle). 
Q

Hello :) I Want to buy this but it can use http://www.gearbest.com/rc-quadcopter-parts/pp_193065.html this controller??

By sms5895 Jul-13/2015 09:47:32

A
Hi sms5895, 
This comes with a transmitter and it is not fit that transmitter. Hope you enjoy shopping here with us.
Q

HI, with this quadcopter, is there any small cameras that are able to be mounted on?

By Denny Jun-30/2015 07:02:00

A
Hi Denny, 
It could not mount a camera. Hope you enjoy shopping here with us.
Q

Will this quadcopter accommodate a camera? If so, are there instructions for mounting, as well as the type/make/size camera it will accommodate?

By WW Jun-26/2015 14:49:20

A
Hi WW, it come without the camera.
Q

Hi, I buy 20 drons, pls controller MODE 2, means throttle left. Thanks you.

By junhasmu Jul-16/2015 08:52:53

A
Hi, junhasmu! This one is Mode 2 (Left Hand Throttle). 
Q

Hello :) I Want to buy this but it can use http://www.gearbest.com/rc-quadcopter-parts/pp_193065.html this controller??

By sms5895 Jul-13/2015 09:47:32

A
Hi sms5895, 
This comes with a transmitter and it is not fit that transmitter. Hope you enjoy shopping here with us.
Q

HI, with this quadcopter, is there any small cameras that are able to be mounted on?

By Denny Jun-30/2015 07:02:00

A
Hi Denny, 
It could not mount a camera. Hope you enjoy shopping here with us.
Q

Will this quadcopter accommodate a camera? If so, are there instructions for mounting, as well as the type/make/size camera it will accommodate?

By WW Jun-26/2015 14:49:20

A
Hi WW, it come without the camera.
Q

Does it come with a propeller guard/protection?

By AlexC Jun-06/2015 11:01:29

A
Hi AlexC,
Thanks for your inquiry. This does not come with a propeller guard/protection. Hope you enjoy shopping here with us.
Q

If i buy two, for my kids, can they fly at the same time with no interference between the controllers?

By geoffreypulido Apr-10/2015 05:13:03

A
Hi, of course, there is no confusion. 
Q

Can you buy just the remote radio? I dropped mine today and broke the thumb stick off it and I lost the peice of it?

By Scott Apr-05/2015 01:30:56

A
Hi Scott, 
For the remote radio, please see http://www.gearbest.com/rc-quadcopter-parts/pp_216843.html. Hope you enjoy shopping here with us.
Q

THis comes with camera as well?

By mark Mar-05/2015 01:03:12

A
Hi, mark, it will not come with camera.
Q

looking for 100 cx-10 or cx10a would you be about to do a price cut?

By jon Jul-29/2015 16:01:48

A
Hi, jon  ! We are sorry it is already the discount price.
Q

Hello, Please confirm if this item is on stock, so I can place an order. Tks, Otto Ribeiro

By ottoribeiro Mar-12/2015 02:55:50

A
Hi, ottoribeiro  !
We are delighted to inform you that the item is in stock and is available for purchase.
Q

Cual es el precio en pesos mexicanos?

By jhob cervantes Jan-05/2016 02:24:47

A
Hi jhob, please kindly note that the exchange rate on our website is different from Paypal or other payment terms. You can select another currency in the top right button on our website and check the product value.  And you can pay it in USD or other currency. Thank you for your inquiry. Please feel free to ask further pre-sales questions.
Q

I want to know if you sent the product to peru

By sami salsivar Dec-24/2015 16:31:00

A
Hi sami ,
We send package worldwide and it can be shipped to peru. Please feel free to ask if you have further pre-sale questions. Hope you enjoy shopping here with us.
Q

Hello How many days after placing the order before delivery in France (Paris) with a flat rate mode ? Many thanks your Quick feedback ! Kind regards

By Nour1 Nov-26/2015 02:21:16

A
Hi Nour1, generally we need 3-5 business days (excluding non-working days) for processing your order. The shipping time of flat rate mode is 10-25 working days.  
Total Delivery Time = Processing Time + Packaging Time + Shipping Time  There are some external factors which may cause some delay on delivery time,such as remote locations, peak shopping and shipping periods, holidays and festivals, inclement weather and delay by corresponding customs' operations and express company.  Thank you for your inquiry. Please feel free to ask further presale questions.
Q

Can u delivery to Romania, and if yes how long would it take to arrive with the free shiping?

By Dani Oct-22/2015 16:42:47

A
Hi Dani, we can deliver it to Romania. It will be sent from China by courier, and delivered direct to the destination. For your inquiry, please add the items to cart and Proceed to Checkout firstly, then fill the detail destination information when you check out. There will be Available Shipping Methods for you to choose.The delivery cost depends on the shipping method, destination country, package's weight and volume.The estimate shipping cost and total amount will be displayed for each shipping method. 
Thank you for your inquiry. Please feel free to ask further presale questions.
Q

Do you ship this to Sri Lanka? If so is it free shipping?

By Yukthika Aug-10/2015 06:10:09

A
Hi, Yukthika! We send package worldwide and it can be shipped to Sri Lanka. Free shipping is available.
Q

Hi. I am interested in buying this item for my son's birthday. Can it be shipped to Canada (postal code M3A3G6) for delivery before March 30th? If so, how much would the shipping cost and how could I arrange for the expedited shipping when I purchase through your web site? Thanks, Ben Trister

By Benjamin Trister Mar-21/2015 23:37:17

A
Hi, Benjamin ! 

Total Delivery Time = Processing Time + Packaging Time + Shipping Time
We generally require between 5-10 business days to arrange shipment of orders. 
The exact delivery time depends on the shipping method you choose. 
1) Expedited Shipping: Around 3-7 business days to arrive.
2) Standard Shipping: Between 6-10 business days to be delivered.
3) Flat Rate Shipping: Between7-25 business days to ship to the destination. 

Delivery cost depends on the shipping method (the frat rate shipping is free shipping) that is selected and weight, along with the shipping time and the destination country.
Please add all the items to cart, and then choose the country you want the order to be shipped to. 
The estimate shipping cost and total amount will be displayed for each shipping method.
Q

where does this ship from and how long does it take to receive the item? Thank You, Dennis

By Dennis Pavlik Mar-02/2015 16:11:23

A

Hi,Dennis  

Total Delivery Time = Processing Time + Packaging Time + Shipping Time
We will need approximately 3-5 business days to arrange shipment of your order.
For small quantity orders, the processing time is 1-3 business days while large quantity order may require a few days more.

The exact shipping time depends on the shipping method you choose and the country you come from.
1)Unregistered Air Mail:15 - 30 business days
2)Registered Air Mail:7 - 30 business days
3)Priority Line:7 - 15 business days
4)Expedited Shipping:3-15 business days by DHL/EMS/IB.

Please check the details in following link http://www.gearbest.com/about/shipping-methods.html 

Q

where can I find a PDF or other instruction manuals for this device.

By Lance May-28/2015 19:21:29

A

Hi, Lance

This comes with an English manual.