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Customer Q&A

  • All(100)
  • Product Information(70)
  • Stock Status(18)
  • Payment
  • About Shipping(11)
  • Others(1)
Q

Do you know when will be available in stock?

By luise Feb-19/2017 20:58:20

A

Hello luise,


We regret that this item is unavailable for now. We can not sure when it would be available again. It depends on the customer's demand and the production of our vendor.

We will try to replienish it as much as we can.  Please add it to your favourite. While it is in stock, we will inform you via email.

Thanks for your inquiry.

Q

Hi, I would like to know if this router supports modem.

By Andrew Fernando Diduj Jan-23/2017 06:35:28

A

Hello Andrew,

It supports modem.


Q

Can I use in Peru?

By Esau Jan-11/2017 03:53:56

A

Hello Esau,

You can use it in Peru.

Q

Do you send the router with eu plug?

By Pedro Nov-14/2016 21:53:16

A

Hello Pedro,
Simply leave us a note when you check out and we will send the EU plug for free.

Q

This product says Chinese version. I can use it in Europe?

By João Aug-26/2016 18:23:35

A

Hi,João

Thanks for your inquiry.

You can use it in Europe.

You can set the language.

Q

Hi, What about LAN Speed ? 10/100 or 10/100/1000 ? Thanks Best regards

By Patrick Jun-16/2016 08:02:45

A

Hello Patrick,

Thanks for your inquiry. It's 10/100.

Q

Does this item come with English installation manual?

By nma May-21/2016 02:42:17

A

Hello, 

Please see the package contents:

 

1 x Xiaomi Mi WiFi Mini Router, 1 x US Plug Power Adapter, 1 x English User Manual    


Best Regards


Q

What version of firmware is installed on this router from US-LA warehouse?

By Nam May-03/2016 17:26:00

A

Hello Nam,
You need to check the firmware version from the app.

Q

Este aparelho tem multilinguagem ou só em chinês, ele é roteador e repetidor?

By Jackson Apr-28/2016 20:10:34

A

Hi,

The item can be used abroad.

You can check the item information on the page description, there is instructions teach you how to use it.

Q

Hi. Will this product be CE certified soon? Kind regards, Simon

By Simon Apr-02/2016 17:34:31

A

Hello Simon,

Thank you for your inquiry,it is CE certified.Have a nice day.


Q

Hi, I would like to know if this router supports modem.

By Andrew Fernando Diduj Jan-23/2017 06:35:28

A

Hello Andrew,

It supports modem.


Q

Can I use in Peru?

By Esau Jan-11/2017 03:53:56

A

Hello Esau,

You can use it in Peru.

Q

Do you send the router with eu plug?

By Pedro Nov-14/2016 21:53:16

A

Hello Pedro,
Simply leave us a note when you check out and we will send the EU plug for free.

Q

This product says Chinese version. I can use it in Europe?

By João Aug-26/2016 18:23:35

A

Hi,João

Thanks for your inquiry.

You can use it in Europe.

You can set the language.

Q

Hi, What about LAN Speed ? 10/100 or 10/100/1000 ? Thanks Best regards

By Patrick Jun-16/2016 08:02:45

A

Hello Patrick,

Thanks for your inquiry. It's 10/100.

Q

Does this item come with English installation manual?

By nma May-21/2016 02:42:17

A

Hello, 

Please see the package contents:

 

1 x Xiaomi Mi WiFi Mini Router, 1 x US Plug Power Adapter, 1 x English User Manual    


Best Regards


Q

What version of firmware is installed on this router from US-LA warehouse?

By Nam May-03/2016 17:26:00

A

Hello Nam,
You need to check the firmware version from the app.

Q

Hi. Will this product be CE certified soon? Kind regards, Simon

By Simon Apr-02/2016 17:34:31

A

Hello Simon,

Thank you for your inquiry,it is CE certified.Have a nice day.


Q

Is the device (internal setup) EPROM software in English or Chinese?

By Miloes Miles Mar-28/2016 04:56:05

A

Hi Miloes,

Thank you for your inquiry. It is Chinese.

Q

This is a repeater or i need to connect my internet cable??? and can i use with my optical fiber cable??

By Santiago Mar-24/2016 19:13:00

A

Hello Santiago,

Thank you for your inquiry.This is a repeater.Have a nice day.


Q

Do you know when will be available in stock?

By luise Feb-19/2017 20:58:20

A

Hello luise,


We regret that this item is unavailable for now. We can not sure when it would be available again. It depends on the customer's demand and the production of our vendor.

We will try to replienish it as much as we can.  Please add it to your favourite. While it is in stock, we will inform you via email.

Thanks for your inquiry.

Q

Este aparelho tem multilinguagem ou só em chinês, ele é roteador e repetidor?

By Jackson Apr-28/2016 20:10:34

A

Hi,

The item can be used abroad.

You can check the item information on the page description, there is instructions teach you how to use it.

Q

you have it on one warehouse stock now please ??? 20 fev ???

By Tacotac1 Feb-19/2016 12:58:28

A

Hi ,

We are pleased to inform it is available for purchase.Have a nice day.


Q

TIENEN EN STOCK?

By JAIR Feb-16/2016 01:49:54

A
Hi JAIR  ,
We are pleased to inform it is available for purchase.Have a nice day.
Q

TIENEN EN EXISTENCIA

By JD Feb-16/2016 01:49:18

A
Hi,
It is in stock, you are welcome to order it.
Q

I want to ask the same question as other users already did: When will be stock of BLACK color in EU-Warehouse? If it is not possible there, maybe in China-Warehouse? I think there are many people interested on buying it in this color... Thank you.

By PepePi Nov-12/2015 02:27:50

A
Hi PepePi, I am sorry that this item is unavailable in EU stock for now. We can not sure when it will be available in EU stock.  It depends on the customers' demand and the production of this item. We will try to replenish this item in EU as much as we can. Please kindly continually concern this item on our website. For now it is only available in China-Warehouse.  Thank you for your understanding. Please feel free to ask further presale questions.
Q

How about stock for shipping to Japan?

By TS Oct-29/2015 01:59:33

A
Hi TS,
This item is in stock for immediately shipping now. Please feel free to ask if you have further questions. 
Q

is available in China warehouse?

By Aldo Oct-22/2015 06:11:36

A
Hi Aldo, 
We are delighted to inform you that the item is in stock and is available for purchase.
Q

Stock status?

By Andrii Oct-15/2015 14:21:53

A
Hi Andrii, 
We are delighted to inform you that the item is in stock and is available for purchase.
Q

Stock status?

By Alexey Romza Oct-15/2015 07:07:41

A
Hi Alexey, 
We are delighted to inform you that the item is in stock and is available for purchase.

Be the FIRST to Ask a question. Want G Points? Just Write a Review!

Q

Do you sell or deliver this in Africa (Senegal)?

By Will Dec-17/2015 09:58:00

A
Hi Will,
We can sell and ship to  Africa (Senegal).  We hope you enjoy shopping here with us. 
Q

i wanna by this router and my country is Bangladesh..can u ship it here?

By Raju Hasan Nov-27/2015 17:19:17

A
Hi,
We can ship to Bangladesh. Thank you for your inquiry.
Q

Hello, I live in Italy, if you want to buy this router is' available for shipping in Italy

By dalbir Nov-17/2015 13:51:36

A
Hi,
We can ship this item to Italy. We hope you enjoy shopping here with us.   
Q

Hi, yesterday I put a question about shipping to Amsterdam, but you did not say how long does it take to arrive in days. This was my question: "Hi, if I order it from EU warehouse to Amsterdam, how long do I have to wait for it to arrive?"

By Josma Nov-11/2015 09:25:00

A
Hi Josma,I am sorry to inform you that this item is only available in China and USA warehouses for now. We can deliver it to Amsterdam from China warehouse. the exact delivery time depends on the shipping method you choose. Generally we need 3-5 business days (excluding non-working days) for processing your order. Please check typical shipping time in following link:http://www.gearbest.com/about/shipping-methods.html?jkjl  Total Delivery Time = Processing Time + Packaging Time + Shipping Time There are some external factors which may cause some delay on delivery time,such as remote locations, peak shopping and shipping periods, holidays and festivals, inclement weather and delay by corresponding customs' operations and express company.  Thank you for your inquiry. Please feel free to ask further presale questions.
Q

Hi, if I order it from EU warehouse to Amsterdam, how long do I have to wait for it to arrive?

By Josma Nov-10/2015 22:22:15

A
Hi Josma, we can deliver it to Netherlands from EU warehouse. This item is available in EU warehouse which we can ship the item from. If the item you order is shipped from the EU warehouse, it will avoid the tax and the delivery time will shorter than the item shipped form China warehouse. Thank you for your inquiry. Please feel free to ask further presale questions. 
Q

After selecting the Warehouse EU, it displays the price of shipping to the UK. What is the price of shipping to Polish?

By Marcin Nov-08/2015 12:43:06

A
Hi Marcin,
EU warehouse is not support Polish. We can ship this item to Polish from China warehouse. Thank you for your inquiry.
Q

you can send the product from EU warehouse in Romania?

By ovidiurx Nov-04/2015 17:42:55

A
Hi Ovidiurx,
We can ship it from EU warehouse in Romania. Thank you for your inquiry.  
Q

is it available shipping to india

By ramadas m Sep-30/2015 08:19:34

A
Hi ramadas, 
We can ship to india.
Q

Why you are not shipping this to Bulgaria? It is in EU after all.

By Momchil Sep-11/2015 06:55:39

A
Hi Momchil, 
EU warehouse can be shipped to 22 countries and it can not be shipped from EU warehouse to Bulgaria. Hope you enjoy shopping here with us.
Q

can you shipp some items to Switzerland

By Angel Sep-02/2015 19:51:25

A
Hi Angel, we can ship some items to Switzerland. Thank you for your inquiry.
Q

Hi is this router in stock from korea now? Thanks

By Garam Oct-03/2015 15:21:02

A
Hi Garam, 
We are delighted to inform you that the item is in stock and is available for purchase.