All
Product keywords
Please enter the email address account

Customer Questions & Answers

  • All(43)
  • Product Information(23)
  • Stock Status(3)
  • Payment(3)
  • About Shipping(11)
  • Others(2)
Q

Hello, At the characteristics, you say that this product have Windows plus Android but at the Onda official site this information is not present. Can you explain please? Thank you very much.

By Simão Dec-28/2016 13:19:33

A

Hello Simão,

It is only support  Android 4.4, once you update the system , then it is support Windows plus Android

Hope you enjoy shopping here with us.

Q

gostaria de saber se voces podem colocar um valor menor na nota para o brasil devido as taxas serem muito altas tem como coloca na nota 26 usd ? estarei aguardando sua resposta para confirmar a compra ok

By FABIO Oct-17/2016 12:42:38

A

Hello FABIO,

We are sorry that we can not declare lower value for the order now as the strict custom policy.

Please feel free to contact us if you have any questions.


Q

v989 have gps??

By jun young Lee Aug-26/2016 16:35:22

A

Hello jun,

Onda V989 Air Tablet PC doesn't have GPS. Thanks for your attention. 

Q

Is there Micro HDMI socket on Tablet to connect with TV.

By Muhammad Rana Jul-30/2016 19:56:49

A

Hello Muhammad,

This tablet PC is with Micro HDMI port. You can connect it with your TV if your TV is with HDMI port. Thanks for your attention.


Q

Disculpe, la camara trasera es de 8 megapixeles?

By Rodriguez Feb-20/2016 22:31:07

A

Hi,

Back camera: 2.0MP 
Front camera: 0.3MP 

Q

можно ли оплатить заказ по факту поставки/взятия товара

By Владимир Jan-31/2016 18:28:39

A
Hi Владимир, 
Many thanks for your recent inquiry.
Our website accepts following safe and secure payment methods:
1.PayPal
2.Pay by credit card directly 
3.Pay by credit card via PayPal
4.Wire Transfer
5.Western Union
6.Pay by Boleto Bancario via Ebanx
Available payment methods depends on where are you from. Please add items to cart, click"proceed to checkout",then choose the destination country to check it.
If you pay by Wire Transfer,Western Union,please contact us on Support Center for further details.                             
To know more about our payment terms http://www.gearbest.com/about/payment-methods.html
Check out our FAQ here http://www.gearbest.com/about/faq.html
Q

Hi, What battery comes with this tablet? Tks

By Gonçalo Jan-26/2016 18:16:33

A
Hi, 
Package Contents 
Tablet PC: 1  
Charger: 1  
USB Cable: 1

Battery Capacity: 7000mAh 
Q

Cat costa transportul pentru Romania?

By Florica Ion Jan-26/2016 07:52:51

A
Hi Florica , 
Delivery cost depends on the available shipping method (the flat rate shipping is free shipping) and weight, along with the shipping time and the destination country. Please add all the items to cart, and then choose the country you want the order to be shipped to. The shipping cost, total amount and estimated delivery time will be displayed for the available shipping method. Please feel free to ask if you have further pre-sale questions. 
Q

Dear Gearbest, I want to buy one of this tablet. Are there Hungarian language on the tablet? How many days will arrive the package from the Eu Warehouse? And what about the warranty? (How many years/months?) With best regards András

By András Jan-12/2016 09:03:29

A

Hello András,

Note: If you need any specific language other than English and you must leave us a message when you checkout.

We have 45 day return policy.Please check the full warranty here:http://www.gearbest.com/about/warranty-and-return.html   

Total Delivery Time = Processing Time + Packaging Time + Shipping Time  
Generally we need 1-2 business days(excluding non-working days) to arrange the shipment of your order after the order payment is confirmed in our system.
Thank you for your inquiry. 

Best Regards


Q

Is this item in stock in E.U warehouse?If so,from which country it ships to Greece?

By Theodosios Jan-08/2016 22:58:02

A
Hi Theodosios,
This item is in stock for immediate shipping in the EU warehouse now. The EU warehouse in in the UK. We hope you enjoy shopping here with us.
Q

Hello, At the characteristics, you say that this product have Windows plus Android but at the Onda official site this information is not present. Can you explain please? Thank you very much.

By Simão Dec-28/2016 13:19:33

A

Hello Simão,

It is only support  Android 4.4, once you update the system , then it is support Windows plus Android

Hope you enjoy shopping here with us.

Q

v989 have gps??

By jun young Lee Aug-26/2016 16:35:22

A

Hello jun,

Onda V989 Air Tablet PC doesn't have GPS. Thanks for your attention. 

Q

Is there Micro HDMI socket on Tablet to connect with TV.

By Muhammad Rana Jul-30/2016 19:56:49

A

Hello Muhammad,

This tablet PC is with Micro HDMI port. You can connect it with your TV if your TV is with HDMI port. Thanks for your attention.


Q

Disculpe, la camara trasera es de 8 megapixeles?

By Rodriguez Feb-20/2016 22:31:07

A

Hi,

Back camera: 2.0MP 
Front camera: 0.3MP 

Q

Hi, What battery comes with this tablet? Tks

By Gonçalo Jan-26/2016 18:16:33

A
Hi, 
Package Contents 
Tablet PC: 1  
Charger: 1  
USB Cable: 1

Battery Capacity: 7000mAh 
Q

Dear Gearbest, I want to buy one of this tablet. Are there Hungarian language on the tablet? How many days will arrive the package from the Eu Warehouse? And what about the warranty? (How many years/months?) With best regards András

By András Jan-12/2016 09:03:29

A

Hello András,

Note: If you need any specific language other than English and you must leave us a message when you checkout.

We have 45 day return policy.Please check the full warranty here:http://www.gearbest.com/about/warranty-and-return.html   

Total Delivery Time = Processing Time + Packaging Time + Shipping Time  
Generally we need 1-2 business days(excluding non-working days) to arrange the shipment of your order after the order payment is confirmed in our system.
Thank you for your inquiry. 

Best Regards


Q

Does it support Chinese language in traditional and simplified form?

By Leung Nov-13/2015 08:58:07

A
Hi Leung,
It supports Chinese language in traditional and simplified form. We hope you enjoy shopping here with us.
Q

you send it with dual boot (windows - android)?

By THEODOROS Nov-04/2015 11:49:42

A
Hi THEODOROS,
We are sorry this item only has Android 4.4 system for the moment. Please feel free to ask if you have further questions. 
Q

He i can't find any case for this tablet, do you have something...? Thanks

By Tobal Oct-18/2015 06:31:21

A
Hi Tobal,
Here is the case:http://www.gearbest.com/onda-v989-_gear/.
Q

Hi Does this tablet come with US plug?

By Dave Oct-15/2015 15:18:04

A
Hi Dave, 
The item does not come with US plug.
Q

Is this item in stock in E.U warehouse?If so,from which country it ships to Greece?

By Theodosios Jan-08/2016 22:58:02

A
Hi Theodosios,
This item is in stock for immediate shipping in the EU warehouse now. The EU warehouse in in the UK. We hope you enjoy shopping here with us.
Q

Hello Gearbest, When is the Onda v989 Air back in the EU Warehouse?

By Merino Goepe Nov-01/2015 16:10:26

A
Hi Merino, 
The tablet will not available in EU Warehouse.
Q

Hi, will be this product avaible in EU stock? When?

By Jacob Oct-27/2015 21:36:26

A
Hi Jacob,
We do not have the plan yet. But this phone is on hot sale in the China warehouse now. You can make an order from the China warehouse, we will send it out in 3 to 5 working days. Please feel free to ask if you have further questions. 
Q

Cat costa transportul pentru Romania?

By Florica Ion Jan-26/2016 07:52:51

A
Hi Florica , 
Delivery cost depends on the available shipping method (the flat rate shipping is free shipping) and weight, along with the shipping time and the destination country. Please add all the items to cart, and then choose the country you want the order to be shipped to. The shipping cost, total amount and estimated delivery time will be displayed for the available shipping method. Please feel free to ask if you have further pre-sale questions. 
Q

How much is this in £

By ray Sep-12/2015 00:46:03

A

Hi ray,
Many thanks for your recent inquiry. The prices are in US dollars.

This item is €129.17.

You can choose the currency in the right top of the website. 
Please use following exchanging tool, the link is http://www.xe.com. 

Q

CUANTO ME CUESTA EN PESOS ARGENTINOS Y EL ENVIO

By JONATAN Apr-21/2015 04:00:36

A
Hi JONATAN,we just accept Dollars.The price display on site is item price, shipping cost is not included.
Delivery cost depends on the shipping method that is selected and weight, along with the shipping time and the destination country.
Please add all the items to cart, and then choose the country you want the order to be shipped to. 
The estimate shipping cost and total amount will be displayed for each shipping method. 
Q

Can you ship to Ho Chi Minh City in Vietnam. Is there any documents that must be prepared?

By chloe Dec-26/2015 10:54:10

A

Hi Chloe,

We can deliver it to Vietnam.

Normally, we do not ask the customers to prepare any documents for your order.

But sometimes the customs will need some documents when they do the inspection, you can contact the customs in your local country.

Before you start importing quantities of China products to your country, you'll need to research what the law and practices are in country.

Please refer to http://www.gearbest.com/about/faq.html   

If you have any specific requirement regarding declaration, please feel free to add a comment for us during the check-out. 

Thank you for your understanding. 

Q

I'm from Malaysia postocde 70100. Free Shipping ? How much ?

By TT Wong Dec-01/2015 06:49:17

A
Hi TT Wong,  for your inquiry, please add the items to cart and Proceed to Checkout firstly, then fill the detail destination information when you check out. There will be Available Shipping Methods for you to choose.The delivery cost depends on the shipping method, destination country, package's weight and volume.The estimate shipping cost and total amount will be displayed for each shipping method. 
Thank you for your inquiry. Please feel free to ask further presale questions.
Q

DO you ship to Philippines?

By Er Abiezer Pamulo Oct-29/2015 14:01:40

A
Hi Er, 
We can ship to Philippines. Thank you for your inquiry.
Q

HACEN ENVIO A AUSTRALIA MELBOURNE VICTORIA?

By PEDRO ESTRADA Oct-28/2015 00:49:10

A
Hi Pedro,
We can ship to Australia Melbourne victory. Thank you for your inquiry.
Q

Boa tarde! 1- Gostaria de saber se enviar para para um estado do Brasil? 2- E pagarei alguma taxa alfandegaria ou outra taxa do tipo? 3 - É só o valor do produto + o valor do transporte?? 4 - Quanto fica o transporte? e em quantos dias?

By Leonardo Peterson Oct-23/2015 18:10:20

A
Hi Leonardo, we can deliver it to Brazil. It will be sent from China by courier, and delivered direct to the destination. For your inquiry, please add the items to cart and Proceed to Checkout firstly, then fill the detail destination information when you check out. There will be Available Shipping Methods for you to choose.The delivery cost depends on the shipping method, destination country, package's weight and volume.The estimate shipping cost and total amount will be displayed for each shipping method. Taxes are charged by your local customs office and are covered by the customer. Please refer to: http://www.gearbest.com/about/faq.html  If you have special instructions for your order such as dropshipping order, gift order etc, please leave us message when you checkout. Thank you for your inquiry. Please feel free to ask&nbs
Q

Do you ship to Colombia?

By alejandro Oct-20/2015 00:16:00

A
Hi alejandro,
We can ship to Colombia.
Q

Hi friend, approximately how long does it take to get to Tunja, Colombia, 150001. thanks

By Alejandro Oct-19/2015 02:26:00

A
Hi Alejandro,
Total Delivery Time = Processing Time + Packaging Time + Shipping Time
We generally require between 3-5 business days to arrange shipment of orders. 
The exact delivery time depends on the shipping method you choose. 
1) Expedited Shipping: Around 4-7 business days to arrive.
2) Standard Shipping: Between 6-8 business days to be delivered.
3) Flat Rate Shipping: Between10-25 business days to ship to the destination. 
Please check the details in following link   http://www.gearbest.com/about/shipping-methods.html
Q

Is a shipment from EU to Germany also possible? Regards

By Paolo Oct-18/2015 13:18:39

A
Hi Paolo , 
We can ship to Germany  from EU warehouse.But the item is not available in EU warehouse.
Q

Do you ship this product to The UK?

By Charles J Oct-04/2015 19:47:39

A
Hi Charles ,
We can ship to UK.
Q

This Tablet PC can be shipped from the EU?

By Seba Sep-30/2015 06:30:47

A

Hi Seba,
The item can not be shped from China.

Q

gostaria de saber se voces podem colocar um valor menor na nota para o brasil devido as taxas serem muito altas tem como coloca na nota 26 usd ? estarei aguardando sua resposta para confirmar a compra ok

By FABIO Oct-17/2016 12:42:38

A

Hello FABIO,

We are sorry that we can not declare lower value for the order now as the strict custom policy.

Please feel free to contact us if you have any questions.


Q

how long is money back guarantee or return if policy in not satisfied?

By a Sep-24/2015 17:46:07

A
Hi a, 
Here is the warranty policy:http://www.gearbest.com/about/warranty-and-return.html.