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Customer Questions & Answers

  • All(98)
  • Product Information(60)
  • Stock Status(9)
  • Payment(3)
  • About Shipping(18)
  • Others(6)
Q

Is waterproof?

By Frederico Sep-04/2017 11:30:50

A

Hello Frederico,
For the item, please note that it is not waterproof.

Q

Hasta cuando tendran ejemplares de esta camara?

By Edwin Adolfo May-19/2017 19:06:39

A

Hello, Edwin

Many thanks for the inquiry.

Sorry, the item is out of stock and can not be sold anymore.

Please check out our other amazing items here: http://www.gearbest.com/new-products/   

Grab our best deals here: http://www.gearbest.com/gadget-deals.html 

Please feel free to contact us if you have additional questions.

 


Q

Hi am from italy I'like to know if I have to pay tax duties. Thank you in advance sincerely mauro.

By Mauro Mar-28/2017 15:37:48

A

Hello Mauro,
Unfortunately, any taxes charged on packages are subject to local customs policies. The customer is solely responsible for customs taxand any other customs related duties, if any exist. <br/>To find out more about tax, please click here: http://www.gearbest.com/about/faq.html<br/>To learn more about our terms and conditions please click here: http://www.gearbest.com/about/terms-and-conditions.html<br/>Please also contact your local customs for more detailed information. <br/>Thank you for your inquiry

Q

Hello! I would like to buy this camera. But I see that it is not possible to ship it to Russia. Why is it? And when will it be possible again? Best regards, Artem

By Artem Mar-27/2017 16:35:29

A

Hello Artem                                                                                               I have checked it for you, because the limit shipping method, this item can't be shipped to your country now. We will improve it as soon as possible.
Please kindly choose other available items.
Check out our brand new products here: http://www.gearbest.com/new-products/
Grab our best deals here: http://www.gearbest.com/gadget-deals.html

Q

Hello, When will this product be in stock?

By Leandro Jan-01/2017 04:56:35

A

Hello Leandro
This item is out of stock, sorry.
Please consider the other items instead such as newest arrivals here http://www.gearbest.com/new-products/   and best deals here http://www.gearbest.com/gadget-deals.html 

Q

Hello. When does this product will be in the selling? Thank for answering.

By Nikita Aug-28/2016 13:48:25

A

Hello Nikita,       

We are deeply sorry to tell you that the item is back ordered at the moment .

We cannot confirm the date, please kindly check our website .


Q

Hey I Want Buy But This Camera Over Than 70 $ In Turkey We Can Do This So Hard Ways Can You Write On Cargo Bag 55 $ Or Smiler If You Can I Want Buy This Cam :)

By Burak FIRAT Aug-17/2016 13:46:10

A

Hello  Burak, 

1)We are unable to  help you declare the order .


2)Taxes do not come from us if any. 

Taxes are beyond Gearbest's control and only depend on the delivery country's regulations and policies. 

Generally, import taxes can be reduced and in some cases avoided ( if applicable) with postal deliveries.
For more details: http://www.gearbest.com/about/faq.html


Q

I wanna this product, but it is always out of stock. When it comes back? Please, send me a alert.

By luan ventura Aug-11/2016 15:00:06

A

Hello luan,       

We are deeply sorry to tell you that the item is back ordered at the moment .

We cannot confirm the date, please kindly check our website .


Q

Hello, When will be available again this product for ordering ? Thanks upfront for your feedback. Br, SB.

By Sylvain B. Aug-10/2016 12:13:12

A

Hello Sylvain,

We are deeply sorry to tell you that the item is back ordered at the moment .

We cannot confirm the date, please kindly check our website .


Q

Can Xiaomi Yi write video at 1080p/50 frames?

By Billy Kolokithas Jul-14/2016 00:03:27

A

Hello Billy, 
Xiaomi Yi can't write video at 1080p/50 frames.

Thanks for your attention.

Q

Is waterproof?

By Frederico Sep-04/2017 11:30:50

A

Hello Frederico,
For the item, please note that it is not waterproof.

Q

Hello, When will this product be in stock?

By Leandro Jan-01/2017 04:56:35

A

Hello Leandro
This item is out of stock, sorry.
Please consider the other items instead such as newest arrivals here http://www.gearbest.com/new-products/   and best deals here http://www.gearbest.com/gadget-deals.html 

Q

Hello. When does this product will be in the selling? Thank for answering.

By Nikita Aug-28/2016 13:48:25

A

Hello Nikita,       

We are deeply sorry to tell you that the item is back ordered at the moment .

We cannot confirm the date, please kindly check our website .


Q

Can Xiaomi Yi write video at 1080p/50 frames?

By Billy Kolokithas Jul-14/2016 00:03:27

A

Hello Billy, 
Xiaomi Yi can't write video at 1080p/50 frames.

Thanks for your attention.

Q

would you be so kind to let me know yhe parameters of micro sd card combined with this item? 1.speed class 2. reading speed 3. writing speed

By Olia Jul-01/2016 13:18:42

A

Thank you for your inquiry.


Here are parameters of micro sd card:

Max External Card Supported: TF 64G (not included) 
Class Rating Requirements: Class 10 or Above


Have a nice day!

Q

This product comes with SD Card included?

By Fernando Jun-24/2016 14:39:54

A

Hello Fernando,
Support micro SD card up to 64GB (not included)

This product does not come with SD Card, you need to buy it by yourself 

Q

Is there a guarantee of product?

By songül Jun-22/2016 14:56:51

A

Hello songül,
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

Q

The camera comes with the language available ENGLISH? And what time to arrive in Serra, ES-BRAZIL

By Fernando Jun-22/2016 03:19:48

A

Hello Fernando,

It comes with Chinese.
We generally require between 3-7 business days to arrange shipment upon payment. The exact processing time varies depending on the item.
Please refer to our shipping estimation below:
A. Expedited Shipping: Around 3-7 business days to arrive.
B. Standard Shipping: Between 7-10 business days to be delivered.
C. Flat Rate Shipping: Between 10-25 business days to be received.
For more shipping details http://www.gearbest.com/about/shipping-methods.html

Q

Does this product come with the required charging equipment, and how long will it take to ship to London, UK? Thanks.

By Sakhile Jun-10/2016 18:58:31

A

Hello Sakhile,
It comes with USB charging cable.

We generally require between 3-7 business days to arrange shipment upon payment. The exact processing time varies depending on the item.
Please refer to our shipping estimation below:
A. Expedited Shipping: Around 3-7 business days to arrive.
B. Standard Shipping: Between 7-10 business days to be delivered. 
C. Flat Rate Shipping: Between 10-25 business days to be received.
For more shipping details http://www.gearbest.com/about/shipping-methods.html

Q

http://www.gearbest.com/action-cameras/pp_153556.html 1. I want to order from you camera , you have a UE or only camera CN? 2. if I buy a version of the CN will it work in Russia and the application will be in English or Russian ?

By Vladislav Jun-10/2016 10:45:31

A

Hello Vladislav,

1) The camera is only CN version 

2)If you  buy a version of the CN it will  work in Russia and the application will be in chinese 

Q

Hasta cuando tendran ejemplares de esta camara?

By Edwin Adolfo May-19/2017 19:06:39

A

Hello, Edwin

Many thanks for the inquiry.

Sorry, the item is out of stock and can not be sold anymore.

Please check out our other amazing items here: http://www.gearbest.com/new-products/   

Grab our best deals here: http://www.gearbest.com/gadget-deals.html 

Please feel free to contact us if you have additional questions.

 


Q

I wanna this product, but it is always out of stock. When it comes back? Please, send me a alert.

By luan ventura Aug-11/2016 15:00:06

A

Hello luan,       

We are deeply sorry to tell you that the item is back ordered at the moment .

We cannot confirm the date, please kindly check our website .


Q

Hello, When will be available again this product for ordering ? Thanks upfront for your feedback. Br, SB.

By Sylvain B. Aug-10/2016 12:13:12

A

Hello Sylvain,

We are deeply sorry to tell you that the item is back ordered at the moment .

We cannot confirm the date, please kindly check our website .


Q

В комплекте с камерой есть зарядное устройство? или его нужно покупать отдельно? Included with the camera is the charger? or need to buy separately?

By Евгений Jun-10/2016 13:01:16

A

Hello Евгений, 
It comes with USB charging cable. Thanks for your attention.

Q

you have in stock white camera z23l?

By илья Jun-03/2016 15:46:22

A

Hello илья,
When you placed an order ,we can ship the item :  Jun 9 - Jun 15 

Please kindly check our website 

Q

hola tienen stock ahora?

By fernando May-22/2016 05:28:32

A

Hello,

Yes, the item is in stock now.

Q

When we can buy again ?! until when out of stock ?

By Edgar Mar-03/2016 01:11:48

A

Hello Edgar,
Yes, we have stock, please feel free to order it.
Best Regards

Q

Hello. Glad to cooperate with you. Tell me if there is in stock this item?

By Zinnatullin Feb-24/2016 12:52:28

A

Hi ,

We are pleased to inform it is available for purchase.Have a nice day.


Q

Hi! When will be available international version in EU warehouse?

By Svetlana Jan-21/2016 16:23:48

A
Hi Svetlana,
We are pleased to inform you that it is avaialble now in EU warehouse.
Q

Hey I Want Buy But This Camera Over Than 70 $ In Turkey We Can Do This So Hard Ways Can You Write On Cargo Bag 55 $ Or Smiler If You Can I Want Buy This Cam :)

By Burak FIRAT Aug-17/2016 13:46:10

A

Hello  Burak, 

1)We are unable to  help you declare the order .


2)Taxes do not come from us if any. 

Taxes are beyond Gearbest's control and only depend on the delivery country's regulations and policies. 

Generally, import taxes can be reduced and in some cases avoided ( if applicable) with postal deliveries.
For more details: http://www.gearbest.com/about/faq.html


Q

I want to give approval to payment in order to transfer money to the seller when I receive the product. Is it possible?

By H Feb-24/2016 18:03:36

A

Hello H,

You can shop safely and securely with any of the following convenient methods and in us dollars.

We do not accept Cash on Delivery.

1.PayPal
2.Pay by credit card directly
3.Pay by credit card via PayPal
4.Wire Transfer
5.Western Union


Q

Hola!, me interesa saber si entraría en pay pal a meses sin intereses...

By Salvador Jan-01/2016 21:16:57

A
Hi Salvador, GearBest primarily uses PayPal to process secure online payments. Through PayPal, we accept MasterCard, VISA, American Express, Discover, and bank transfer (debit card).We can only accept payment in advance. You can use one of our secure payment methods to pay for your order. For detailed explanation about our payment options, please see: http://www.gearbest.com/about/payment-methods.html Thank you for your inquiry. Best Wishes for 2016. 
Q

Hello! I would like to buy this camera. But I see that it is not possible to ship it to Russia. Why is it? And when will it be possible again? Best regards, Artem

By Artem Mar-27/2017 16:35:29

A

Hello Artem                                                                                               I have checked it for you, because the limit shipping method, this item can't be shipped to your country now. We will improve it as soon as possible.
Please kindly choose other available items.
Check out our brand new products here: http://www.gearbest.com/new-products/
Grab our best deals here: http://www.gearbest.com/gadget-deals.html

Q

Hello I have a question related to the multi-item shipping. For example I selected a few additional accesories of Xiaomi Yi from related offers in the single order. Will it be send as a single package? Regards, -M

By Michal Jun-22/2016 15:49:37

A

Hello,

We can send out all of the items to you on one package.

Or if you want us to send out in several package, we can also do for you.

Q

Can send this to brazil

By felipe huallem Jun-17/2016 21:09:14

A

Hello,

Yes,we can send the item to brazil.

Welcome to buy items on our website.

Q

Can send this to Mexico ?

By Christian Jun-14/2016 17:21:42

A

Hello,

Yes, we ship the item to Mexico.

Welcome to buy items on our website.

Q

Is this item from Europa warehouse or China warehouse? How long does it take to delivery to Germany?

By prokann Jun-07/2016 08:06:06

A

Hello prokann,

This item is shipped from China warehouse now.
We generally require between 3-7 business days to arrange shipment upon payment. The exact processing time varies depending on the item.
Please refer to our shipping estimation below:
A. Expedited Shipping: Around 3-7 business days to arrive.
B. Standard Shipping: Between 7-10 business days to be delivered.
C. Flat Rate Shipping: Between 10-25 business days to be received.
For more shipping details http://www.gearbest.com/about/shipping-methods.html

Q

Hello, If I order the camera to ship it to Estonia (European Union) will there be additional tax payment in customs? or there will not be that?

By M M Jun-02/2016 07:02:44

A

Hello M,
Taxes do not come from us if any. Taxes are beyond Gearbest's control and only depend on the delivery country's regulations and policies. Generally, import taxes can be reduced and in some cases avoided ( if applicable) with postal deliveries.
For more details: http://www.gearbest.com/about/faq.html

Q

How long it will be shipped to Ukraine?

By Artem May-13/2016 14:23:53

A

Hello Artem,
We generally require between 3-7 business days to arrange shipment upon payment. The exact processing time varies depending on the item.
Please refer to our shipping estimation below:
A. Expedited Shipping: Around 3-7 business days to arrive.
B. Standard Shipping: Between 7-10 business days to be delivered.
C. Flat Rate Shipping: Between 10-25 business days to be received.
For more shipping details http://www.gearbest.com/about/shipping-methods.html

Q

This product how many days to come Turkey

By Emre May-01/2016 12:42:44

A

Hello Emre,
We generally require between 3-7 business days to arrange shipment upon payment. The exact processing time varies depending on the item.
Please refer to our shipping estimation below:
A. Expedited Shipping: Around 3-7 business days to arrive.
B. Standard Shipping: Between 7-10 business days to be delivered.
C. Flat Rate Shipping: Between 10-25 business days to be received.
For more shipping details http://www.gearbest.com/about/shipping-methods.html

Q

How many days will be shipping to Seoul, Korea?

By Changkyum Kim Apr-15/2016 01:37:43

A

Hello Changkyum,
We generally require between 3-7 business days to arrange shipment upon payment. The exact processing time varies depending on the item.
Please refer to our shipping estimation below:
A. Expedited Shipping: Around 3-7 business days to arrive.
B. Standard Shipping: Between 7-10 business days to be delivered.
C. Flat Rate Shipping: Between 10-25 business days to be received.
For more shipping details http://www.gearbest.com/about/shipping-methods.html

Q

How much is delivery to the Ukrainy . How much it will last?

By Vasil Mar-25/2016 16:18:09

A

Hello Vasil,
You can see the Shipping costs and delivery time during the check out. Steps to follow 1. Add your product to your cart 2. Enter your delivery country 3. The shipping cost will be displayed automatically.
Once we have received your payment we will ship your item according the dispatch estimation indicated on the product page.
Delivery time estimation :
1) Expedited Shipping: 3-7 working days
2) Standard Shipping:7-10 working days
3) Flat Rate Shipping:10-25 working days
Learn more information about shipping from http://www.gearbest.com/about/shipping-methods.html

Q

Hi am from italy I'like to know if I have to pay tax duties. Thank you in advance sincerely mauro.

By Mauro Mar-28/2017 15:37:48

A

Hello Mauro,
Unfortunately, any taxes charged on packages are subject to local customs policies. The customer is solely responsible for customs taxand any other customs related duties, if any exist. <br/>To find out more about tax, please click here: http://www.gearbest.com/about/faq.html<br/>To learn more about our terms and conditions please click here: http://www.gearbest.com/about/terms-and-conditions.html<br/>Please also contact your local customs for more detailed information. <br/>Thank you for your inquiry

Q

I'd buy a Xiaomi Yi camera. Can you write on the invoice price and on the package box, price which is not true, for example, $ 9.57

By Mate May-10/2016 10:49:55

A

Hello Mate,

We usually declare a lower price on your package in consideration of our countries’ customs policy and your interests. If you have any specific requirement regarding declaration, please feel free to add a comment for us during the check-out. About the tax and customs issue, please refer to “Tax & Customs Duties” on our website http://www.gearbest.com/about/faq.html.  


Q

Hello, Does this product have warranty?

By Eduardo Apr-10/2016 18:36:30

A

Hello Eduardo,
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

Q

Hey, Where's the Warehouse for this flash sale? Thanks!

By Alex Mar-31/2016 15:19:08

A

Hello Alex,

Thank you for your inquiry,it is in our China warehouse.Have a nice day.


Q

what if i paid for yi cam n the seller do not ships , ie how can i get assurance he will not do fraud ?

By amol talpade Mar-28/2016 10:52:07

A

Hello amol,
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

Q

does this camera include battery?

By sophie Feb-01/2016 10:58:58

A

Hello sophie,

Thank you for your inquiry.It comes with 1 x Action Camera, 1 x Battery, 1 x USB Cable.Have a nice day.