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Customer Q&A

  • All(17)
  • Product Information(9)
  • Stock Status(6)
  • Payment
  • About Shipping(2)
  • Others
Q

Is this the original or a clone of the DNA40?

By flyman Jul-23/2015 06:17:06

A
Hi,flyman!
It is China brand. It doesn't have any logo.
Thanks for your inquiry.
Q

Hi can you confirm that the item is in stock and also roughly how long is the shipping usually to England Please ?

By ianurand Jul-22/2015 09:19:50

A
Hi,ianurand!
This item is in stock but kind of source nervous.
And you place an order now, it will ship out after 5-6 working days.
Total Delivery Time = Processing Time + Packaging Time + Shipping Time
The exact delivery time depends on the shipping method you choose. 
1) Expedited Shipping: Around 3-7 business days to arrive.
2) Standard Shipping: Between 6-10 business days to be delivered.
3) Flat Rate Shipping: Between10-25 business days to ship to the destination. 
Please check the details in following link  
http://www.gearbest.com/about/shipping-methods.html
Q

Good morning, Do you have it in stock? Thank you for answer

By Pecorapazza Jul-17/2015 18:47:58

A
Hi,Pecorapazza !I am delighted to inform you that the item is in stock and is available for purchase.
Q

Hi, 1) Concerning this item using 2 batteries 18650, I would like to know the dimensions of batteries: height, Dept, Widht 2) Do you send to St MARTIN F.W. Guadeloupe Many thanks Best regards Philippe

By simonneauph Jul-16/2015 22:02:00

A
Hi,simonneauph!
About the 18650 batteries, please refer to the link : http://www.gearbest.com/batteries/pp_178120.html
Generally we can ship our items all around the world and please just order for the items you need,then we will arrange the shipment for you as soon as possible.
If any wrong,we will inform you at once.
http://www.gearbest.com/about/shipping-methods.html
Q

do you ship MODS to Hong Kong? Please look into this as some companies will not ship Ecig equipment to Hong Kong. Thanks

By jdabraham Jul-12/2015 12:40:56

A
Hi,jdabraham!
Almost all countries in the world with a few exceptions; for more details, please see the order information during check out!
Please kindly note all delivery times above are estimations expressed in business days.
Here are the link of shipping-methods: http://www.gearbest.com/about/shipping-methods.html
Q

is this item in stock ?

By Frederic Jul-06/2015 21:47:16

A
Hi,Frederic!
This item is in stock. Welcome to order.
Q

I live in Japan. Is the delivery free?

By pon Jul-05/2015 21:30:22

A
Hi, pon! 
Delivery cost depends on the shipping method (the frat rate shipping is free shipping) that is selected and weight, along with the shipping time and the destination country.Please add all the items to cart, and then choose the country you want the order to be shipped to. The estimate shipping cost and total amount will be displayed for each shipping method.
Q

Is the VF V3 in blue, silver and black in stock and can be shipped immediately after booking.

By SteamShip Jul-01/2015 12:26:07

A
Hi, SteamShip  !
We are delighted to inform you that the item is in stock and is available for purchase.
Q

Who is the mfg of this product?

By magicbyswh Jun-19/2015 22:42:30

A
Hi,magicbyswh!
I am sorry that we can not tell who the manufacturer is due to the confidential agreement with legal force.
Thank you for your attention .
Q

Can you vape it while it is charging? Thank you, Kerry

By Kerry Jun-13/2015 18:42:38

A
Hi,Kerry! We kindly suggest you not to vape it while it is charging for your sake. Thanks for your inquiry.
Q

Is this the original or a clone of the DNA40?

By flyman Jul-23/2015 06:17:06

A
Hi,flyman!
It is China brand. It doesn't have any logo.
Thanks for your inquiry.
Q

Hi, 1) Concerning this item using 2 batteries 18650, I would like to know the dimensions of batteries: height, Dept, Widht 2) Do you send to St MARTIN F.W. Guadeloupe Many thanks Best regards Philippe

By simonneauph Jul-16/2015 22:02:00

A
Hi,simonneauph!
About the 18650 batteries, please refer to the link : http://www.gearbest.com/batteries/pp_178120.html
Generally we can ship our items all around the world and please just order for the items you need,then we will arrange the shipment for you as soon as possible.
If any wrong,we will inform you at once.
http://www.gearbest.com/about/shipping-methods.html
Q

Who is the mfg of this product?

By magicbyswh Jun-19/2015 22:42:30

A
Hi,magicbyswh!
I am sorry that we can not tell who the manufacturer is due to the confidential agreement with legal force.
Thank you for your attention .
Q

Can you vape it while it is charging? Thank you, Kerry

By Kerry Jun-13/2015 18:42:38

A
Hi,Kerry! We kindly suggest you not to vape it while it is charging for your sake. Thanks for your inquiry.
Q

Does this mod have USB charging?

By Stephen Tyldesley Jun-02/2015 11:29:29

A
Hi,Stephen Tyldesley!
There is an USB port on the device. And the USB cable is included in the package. This item can be charged via USB port. Thanks for your inquiry.
Q

Is the usb a pass through or is this device not meant to be used while charging?

By Mike May-25/2015 07:57:08

A
Hi,Mike!
This device has a USB port. And the USB cable is included in the package. You can charge this item via USB but do not vape while charging.
Q

How many batteries does this item take ?

By FlaskVapor Apr-27/2015 14:09:08

A
Thank you for your inquiry. 
I am more than happy to serve you!
This model is powered by 2 x 18650 batteries
Q

Hi does this v3 have the charge port in the back? Thank you Andrew

By Andrew Lewis Apr-25/2015 04:34:53

A
yes, it does have charger port on the back, Micro USB Charger
Q

Does it have temperature control? Thanks

By Knuf Mar-14/2015 22:27:53

A
Hi, Knuf! it has temperature control.
Q

Hi can you confirm that the item is in stock and also roughly how long is the shipping usually to England Please ?

By ianurand Jul-22/2015 09:19:50

A
Hi,ianurand!
This item is in stock but kind of source nervous.
And you place an order now, it will ship out after 5-6 working days.
Total Delivery Time = Processing Time + Packaging Time + Shipping Time
The exact delivery time depends on the shipping method you choose. 
1) Expedited Shipping: Around 3-7 business days to arrive.
2) Standard Shipping: Between 6-10 business days to be delivered.
3) Flat Rate Shipping: Between10-25 business days to ship to the destination. 
Please check the details in following link  
http://www.gearbest.com/about/shipping-methods.html
Q

Good morning, Do you have it in stock? Thank you for answer

By Pecorapazza Jul-17/2015 18:47:58

A
Hi,Pecorapazza !I am delighted to inform you that the item is in stock and is available for purchase.
Q

is this item in stock ?

By Frederic Jul-06/2015 21:47:16

A
Hi,Frederic!
This item is in stock. Welcome to order.
Q

Is the VF V3 in blue, silver and black in stock and can be shipped immediately after booking.

By SteamShip Jul-01/2015 12:26:07

A
Hi, SteamShip  !
We are delighted to inform you that the item is in stock and is available for purchase.
Q

Hi, please could you inform me if this item in black is readily available in stock? Thanks.

By teikabreik2 May-31/2015 03:50:16

A
Hi, teikabreik2  !
We are delighted to inform you that the item is in stock and is available for purchase.
Q

It's in stock?

By Ovidiu Arsene May-21/2015 15:47:53

A
Hi, Ovidiu !
We are delighted to inform you that the item is in stock and is available for purchase.

Be the FIRST to Ask a question. Want G Points? Just Write a Review!

Q

do you ship MODS to Hong Kong? Please look into this as some companies will not ship Ecig equipment to Hong Kong. Thanks

By jdabraham Jul-12/2015 12:40:56

A
Hi,jdabraham!
Almost all countries in the world with a few exceptions; for more details, please see the order information during check out!
Please kindly note all delivery times above are estimations expressed in business days.
Here are the link of shipping-methods: http://www.gearbest.com/about/shipping-methods.html
Q

I live in Japan. Is the delivery free?

By pon Jul-05/2015 21:30:22

A
Hi, pon! 
Delivery cost depends on the shipping method (the frat rate shipping is free shipping) that is selected and weight, along with the shipping time and the destination country.Please add all the items to cart, and then choose the country you want the order to be shipped to. The estimate shipping cost and total amount will be displayed for each shipping method.

Be the FIRST to Ask a question. Want G Points? Just Write a Review!