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Customer Questions & Answers

  • All(60)
  • Product Information(41)
  • Stock Status(11)
  • Payment(1)
  • About Shipping(7)
  • Others
Q

What is the warranty of the product?

By Jim Dec-04/2018 09:48:03

A

Hello Jim


Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html 

Q

Hello, is this charger compatibile with Ni-Zn (Nickel - Zinc) batteries ? thanks.

By Klement Dec-27/2017 21:58:53

A

Hello Klement,

It is just for Li-ion NiCd NiMh Batteries. 


Let me know if you need any further assistance. 


Q

Hi Will you put 9.34$ on packet to avoid taxa and customs Thanks in advance

By Jimmy Aug-01/2017 07:48:46

A

Hello Jimmy,
Thanks for your inquiry.

Sorry, we cannot declare a lower value on the package.

Q

Hello, I'm thinking about ordering this product along with a set of batteries, but can you ship them to Saudi Arabia?

By Cullu Jun-06/2017 12:53:35

A

Hello, Cullu

Thank you for the inquiry.

This item can be shipped to Saudi Arabia.

You can check if you are able to place the order successfully with the batteries, if yes than we can ship the items to Saudi Arabia.

Please feel free to contact us if you have additional questions.

Q

ESTE CARGADOR..CARGA CUALQUIER TIPO DE PILAS DOBLE AA Y TRIPLE AAA? EL APARATO SE CONECTA A UN ENCHUFE O COMO ES ELPROCEDIMIENTO ,CUANTO DE GARANTIA TIENE EL PRODUCTO Y SI HACEN ENVIOS A COLOMBIA. GRACIAS

By nathaly Apr-23/2017 20:41:41

A

Hello nathaly,
Designed for AA ( LR6 ) and AAA ( LR3 )NiCd, NiMH or 3.7V Li-ion rechargeable batteries in size type of 18650, 14500, 16340, 10440, also compatible with 10340, 18650, 26650, 26500 ( printed on the package ) and 17670, 18490, 17500, 17335 ( printed on the product ) 
● Operating temperature: 0 - 40 deg.C
● Max charging capacity: up to 20000mAh
● Power adapter: DC 12V, 3.0A ( output ), 100 - 240V, 50 / 60Hz ( input )
● Please NOTE: batteries are not included

Q

1. Does this charger have a car 12V adapter? 2. If it does not, can you recommend one? Thanks.

By gylgamesh Mar-16/2017 20:11:36

A

Hello gylgamesh,

The Power Adapter is included, you could check the picture on our website.

Package Contents:  1 x Opus BT - C3100 V2.2 Intelligent Battery Charger, 1 x Power Adapter, 1 x English User Manual    


Q

Will this charge size D batteries, and if so how many will fit at one time?

By Luke Feb-08/2017 22:21:26

A

Hello Customer,

Designed for AA ( LR6 ) and AAA ( LR3 )NiCd, NiMH or 3.7V Li-ion rechargeable batteries in size type of 18650, 14500, 16340, 10440, also compatible with 10340, 18650, 26650, 26500 ( printed on the package ) and 17670, 18490, 17500, 17335 ( printed on the product )


If the size D battery belong to these type, then it can be used.

Q

Does this package include power adapter?

By Mircea Iancu Jan-30/2017 12:02:35

A

Hello Mircea,

Thanks for your inquiry.

Yes, it does.

Q

hello, why is the price for the us and eu version cheaper than the uk ?? Thank you

By sting Jan-05/2017 19:15:36

A

Hello sting,
Becuase they are different version.

Q

Hey, if this charger can charge LiFePO4

By Marat Sep-23/2016 13:29:40

A

Hello Marat,

This charger is suitable for 10340,10440,14500,16340 (RCR123),18500,18650,22650,26650 battery, please confirm your battery. Thanks for your attention. 

Q

What is the warranty of the product?

By Jim Dec-04/2018 09:48:03

A

Hello Jim


Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html 

Q

Hello, is this charger compatibile with Ni-Zn (Nickel - Zinc) batteries ? thanks.

By Klement Dec-27/2017 21:58:53

A

Hello Klement,

It is just for Li-ion NiCd NiMh Batteries. 


Let me know if you need any further assistance. 


Q

ESTE CARGADOR..CARGA CUALQUIER TIPO DE PILAS DOBLE AA Y TRIPLE AAA? EL APARATO SE CONECTA A UN ENCHUFE O COMO ES ELPROCEDIMIENTO ,CUANTO DE GARANTIA TIENE EL PRODUCTO Y SI HACEN ENVIOS A COLOMBIA. GRACIAS

By nathaly Apr-23/2017 20:41:41

A

Hello nathaly,
Designed for AA ( LR6 ) and AAA ( LR3 )NiCd, NiMH or 3.7V Li-ion rechargeable batteries in size type of 18650, 14500, 16340, 10440, also compatible with 10340, 18650, 26650, 26500 ( printed on the package ) and 17670, 18490, 17500, 17335 ( printed on the product ) 
● Operating temperature: 0 - 40 deg.C
● Max charging capacity: up to 20000mAh
● Power adapter: DC 12V, 3.0A ( output ), 100 - 240V, 50 / 60Hz ( input )
● Please NOTE: batteries are not included

Q

1. Does this charger have a car 12V adapter? 2. If it does not, can you recommend one? Thanks.

By gylgamesh Mar-16/2017 20:11:36

A

Hello gylgamesh,

The Power Adapter is included, you could check the picture on our website.

Package Contents:  1 x Opus BT - C3100 V2.2 Intelligent Battery Charger, 1 x Power Adapter, 1 x English User Manual    


Q

Will this charge size D batteries, and if so how many will fit at one time?

By Luke Feb-08/2017 22:21:26

A

Hello Customer,

Designed for AA ( LR6 ) and AAA ( LR3 )NiCd, NiMH or 3.7V Li-ion rechargeable batteries in size type of 18650, 14500, 16340, 10440, also compatible with 10340, 18650, 26650, 26500 ( printed on the package ) and 17670, 18490, 17500, 17335 ( printed on the product )


If the size D battery belong to these type, then it can be used.

Q

Does this package include power adapter?

By Mircea Iancu Jan-30/2017 12:02:35

A

Hello Mircea,

Thanks for your inquiry.

Yes, it does.

Q

hello, why is the price for the us and eu version cheaper than the uk ?? Thank you

By sting Jan-05/2017 19:15:36

A

Hello sting,
Becuase they are different version.

Q

Hey, if this charger can charge LiFePO4

By Marat Sep-23/2016 13:29:40

A

Hello Marat,

This charger is suitable for 10340,10440,14500,16340 (RCR123),18500,18650,22650,26650 battery, please confirm your battery. Thanks for your attention. 

Q

do you have australian plug?

By n Jun-22/2016 23:06:51

A

Hello n,
We don't  have australian plug at the monment 

Q

how this charger can charge 4.35v ICR 18650? I can only charge 4.2v what I must do???

By Customer Mar-29/2016 12:35:10

A

Hello Customer,

Thank you for your inquiry.

Compatible : 22650, 10340, 18650, 16340 (RCR123), 14500, 18500, 26650, 10440 .

Charging voltage is regulated to 4.7V instead of 5.0V.


Q

Do you have it in stock?

By Alexey Romza Mar-02/2016 16:01:35

A

Hi ,

We are pleased to inform it is available for purchase.Have a nice day.


Q

When it would be in stock?

By Alexey Romza Feb-24/2016 11:49:06

A

Hi ,

We are pleased to inform it is available for purchase.Have a nice day.


Q

есть ли в наличие?

By александр Dec-05/2015 19:32:04

A
Thank you for your inquiry.
It is available for purchase.
Thanks in advance for your order.
Have a nice day.
Q

Hello ! When do you plan to have it back in stock in EU warehouse ?

By Mihai Nov-16/2015 16:45:08

A
Hi Mihai,
We are sorry that we do not have the plan to sell this phone in the EU warehouse for the moment. Please pay attention to our website for the update. Please feel free to ask if you have further questions. 
Q

Hello, when will you restock this item in the EU warehouse? It has been out of stock for some time now. Thank you, João.

By João Machado Nov-12/2015 21:16:43

A
Hi João, I am sorry that this item is unavailable in EU stock for now. We can not sure when it will be available in EU stock.  It depends on the customers' demand and the production of this item. We will try to replenish this item in EU as much as we can. Please kindly continually concern this item on our website. For now it is only available in China-Warehouse.  Thank you for your understanding. Please feel free to ask further presale questions.
Q

Qu'il y ait une présence dans ce produit maintenant

By JCS Oct-16/2015 14:58:42

A
Hi JCS , 
We are delighted to inform you that the item is in stock and is available for purchase.
Q

Hi there, do you know if you will be restocking this charger?

By Andreas Oct-13/2015 20:43:14

A
Hi Andreas, 
We are delighted to inform you that the item is in stock and is available for purchase.
Q

Hello! Will specify please. Whether there is in a presence this commodity now. Thank you, with impatience I expect an answer from you!

By Ivan Oct-01/2015 15:44:36

A
Hi Ivan, 
We are delighted to inform you that the item is in stock and is available for purchase.
Q

Hi! This item is available in stock? I want to pay but I fear a long wait. Привет ! Этот пункт есть в наличии на складе? Я хочу оплатить но боюсь долгого ожидания.

By Val. Aug-23/2015 01:34:48

A
Hi Val.,  
It is in stock and is available for purchase now. But there are a lot of customers placing order on our website, so it will be not in stock at any time. Thanks for your understanding! 
Q

do you have the Opus BT-C3100 Charger in stock?

By Richard Jul-16/2015 22:09:55

A
Hi,Richard ! I am delighted to inform you that the item is in stock and is available for purchase.
Q

is EU plug the only on-sale item? i want an US plug. Price difference i see now is around $10. thanks

By gg Jan-03/2016 11:29:02

A
Hi Gg, there are 3 standard plugs of this item - US, EU and UK plug versions. They are available now. Welcome to order! Thank you for your interest in our products.
To know more about plug-types, please refer to http://www.worldstandards.eu/electricity/plugs-and-sockets/

Q

Hi Will you put 9.34$ on packet to avoid taxa and customs Thanks in advance

By Jimmy Aug-01/2017 07:48:46

A

Hello Jimmy,
Thanks for your inquiry.

Sorry, we cannot declare a lower value on the package.

Q

Hello, I'm thinking about ordering this product along with a set of batteries, but can you ship them to Saudi Arabia?

By Cullu Jun-06/2017 12:53:35

A

Hello, Cullu

Thank you for the inquiry.

This item can be shipped to Saudi Arabia.

You can check if you are able to place the order successfully with the batteries, if yes than we can ship the items to Saudi Arabia.

Please feel free to contact us if you have additional questions.

Q

Good morning, my name is Rossano, and I live in Italy, because I would be interested in buying the OPUS charger BT-C3100 v2.2, (clearly version 2.2), first I would like to know if there are problems to dispatch in Italy, in particular, there may be additional costs for customs, or if there are additional payments after the purchase in Italy? I would also ask if I can buy the rechargeable lithium batteries AA and AAA, if there are no problems of shipping and customs for Italy? The payment, I would do it through paypal. Thank you. Best regards.

By Rossano Dec-16/2015 06:54:32

A
Hi Rossano, we can deliver it to Italy. Please add the items to cart and Proceed to Checkout, then fill the detail destination information. You will see the Available Shipping Methods, Estimated Shipping Time and Insurance. The Shipping Cost and Grand Total amount will be displayed for each shipping method. You can pay for order by PayPal and credit card via PayPal. For more information, please refer to http://www.gearbest.com/about/about-us.html According to our experience declaring a lower value on the shipping will usually allow customers to reduce possible import taxes or customs blockages. If you have any specific requirement regarding declaration, please leave us message when you check-out.  Thank you for your understanding. 
Q

hello sir/madam will you give tracking number when sending item from china to turkey with Flat Rate Shipping option? thanks.

By umit Oct-27/2015 23:36:45

A
Hi Umit,
For flat rate shipping:By default there is no tracking number as this is the cheapest shipping method. Most of the time we offer it for free.
However we can ugrade your delivery if you purchase the Tracking Number option available in the check out for a small fee.
Thank you for your inquiry.
Q

Hello. Can I order a product from a warehouse in Europe? I need a delivery to Russia.

By Denis Yakovlev Oct-27/2015 16:47:09

A
Hi Denis,
We can ship it from EU warehouse to Russia. Thank you for your inquiry.
Q

Hello. I Am a visitor in canada and i want to order this item. How long do you think will it take that i can have this charger in my hands befor i leave Canada. Thanks for your reply

By Mash Sep-18/2015 20:57:20

A
Hi Mash,
Total Delivery Time = Processing Time + Packaging Time + Shipping Time
We generally require between 3-5 business days to arrange shipment of orders. 
The exact delivery time depends on the shipping method you choose. 
1) Expedited Shipping: Around 4-7 business days to arrive.
2) Standard Shipping: Between 6-8 business days to be delivered.
3) Flat Rate Shipping: Between 10-25 business days to ship to the destination. 
Please check the details in the following link http://www.gearbest.com/about/shipping-methods.html
Q

How much days is the delivery to Russia

By St Jul-02/2015 18:56:01

A
Hi,St!  Total Delivery Time = Processing Time + Shipping Time
We will need approximately 3-5 business days to arrange shipment of your order. 

It depends on the shipping method you choose.
For small quantity orders,the processing time is 1-3 busiensss days while large quantity order may require a few days more.
1) Flat Rate Shipping: Between 7-25 business days to ship to the destination, by post office.
2) Standard Shipping: Between 6-8 busines days to be delivered, by EMS.
3) Expedited Shipping: Around 3-7 business days to arrive, by DHL/FEDEX/IB.
For more information about shipping http://www.gearbest.com/about/shipping-methods.html

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