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Customer Questions

  • All(13)
  • Product Information(5)
  • Stock Status(2)
  • Payment
  • About Shipping(6)
  • Others
Q

O produto é novo?

By Gabriel Pilla Apr-23/2017 23:29:06

A
Hello Gabriel,We can guarantee that all of our items are brand new. We hope you will enjoy them. 
Q

Hello, is this product available and why is it such a small price? Is this a new quadrupter? Not rebuilt? How long will it take to deliver to Russia?

By Дмитрий Apr-22/2017 05:44:33

A
Hello Дмитрий,This is a popular product, but we are happy to inform you that it is in stock and available to purchase today. Please feel free to order it.We always negotiate the best quality at the lowest price. Our products are made in China.The shipping time depends on the shipping method selected during the checkout. We have 3 methods of shipping items to you, please see the estimated delivery times below: 1) Expedited Shipping: 3-7 business days 2) Unregistered Air Mail & Registered Air Mail: 10-40 business days3) Priority Line: 5-25 business days (Only available for certain countries)For more information on our shipping methods, please see here:http://www.gearbest.com/about/shipping-methods.html   
Q

Hi,if I order a dji in Russia, I have to pay tax?and how much?

By Den Aug-04/2016 21:00:39

A
Hello Den, Taxes do not come from us if any. Taxes are beyond Gearbest's control and only depend on the delivery country's regulations and policies. Generally, import taxes can be reduced and in some cases avoided ( if applicable) with postal deliveries.For more details: http://www.gearbest.com/about/faq.html
Q

Hi Can a standard 2.4ghz monitor with FPV reciever built in,be used on this drone,to recieve footage from the camera ??

By Per-Ivar Rindaroy May-31/2016 18:26:18

A
Hello Per-Ivar, No, a standard 2.4ghz monitor with FPV reciever built in would not be used on this drone.
Q

How much is the import duty to the UK on this, or is it already covered in the total cost at checkout?

By Will Dec-23/2015 18:27:41

A
Hi Will,the importer is solely responsible for all import taxes, sales taxes, and any other customs-related charges. Before you start importing quantities of China products to your country, you'll need to research what the law and practices are in country. Please refer to http://www.gearbest.com/about/faq.html  According to our experience declaring a lower value on the shipping will usually allow customers to reduce possible import taxes or customs blockages. If you have any specific requirement regarding declaration, please feel free to add a comment for us during the check-out.  Thank you for your understanding. Best Wishes for 2016!
Q

quanto tempo demora a entrega para o cep 65415000? quais as formas de pagamento?

By Joací Nov-10/2015 15:56:12

A
Hi Joací, the exact delivery time depends on the shipping method you choose. Generally we need 3-5 business days (excluding non-working days) for processing your order. 1.Expedited Shipping: Around 3-7 business days to arrive. 2.Standard Shipping:  Between 6-10 business days to be delivered. 3.Flat Rate Shipping: Between 10-25  business days to ship to the destination. Please check the details in following link: http://www.gearbest.com/about/shipping-methods.html Total Delivery Time = Processing Time + Packaging Time + Shipping Time  Thank you for your inquiry. Please feel free to ask further presale questions.
Q

Hi, I'm interested in buying the phantom 3 professional. But I saw in many places that once in duty spain you have to pay more due to the camera included. Also I saw that dji assumes the cost of this duty in spain. What happens buying from you? Thank you very much Oriol

By Oriol Aug-11/2015 14:55:25

A
Hi, Oriol! We send package all over the world. Taxes are charged by your local customs office control and are covered by the customer. We recommend you ship the item by surface mail or ems to reduce or avoid (if applicable). Please refer to http://www.gearbest.com/about/faq.html 
Q

What is the actual flight time before battery needs recharge ? thx

By Paul Crowe Jul-25/2015 18:38:50

A
Hi, Paul! Flying time: About 23mins
Q

Hi, Im interested in buying DJI Phantom 3 professional with spare battery. Do you stock items in UK or are the sent from USA ?

By Steven Boughen Jul-24/2015 23:46:43

A
Hi, Steven! We are delighted to inform you that the item is in stock and is available for purchase.We only have the stock in china,but we can send to UK.
Q

how much is the shipping cost to oasaka,japan? regards

By boks Jul-23/2015 10:53:44

A
Hi, boks  !  Delivery cost depends on the shipping method (the frat rate shipping is free shipping) that is selected and weight, along with the shipping time and the destination country. Please add all the items to cart, and then choose the country you want the order to be shipped to.  The estimate shipping cost and total amount will be displayed for each shipping method.