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Customer Q&A

  • All(66)
  • Product Information(31)
  • Stock Status(16)
  • Payment(4)
  • About Shipping(15)
  • Others
Q

WHEN WILL THIS PHONE BE IN STOCK AGAIN? AND PLEASE DON'T ANSWER "We are sorry this item is out of stock" BECAUSE I ALREADY KNOW !!!

By Achraf Oct-25/2017 19:48:42

A

Hello Achraf,
We don't in stock.

Q

Hi! When in stock this phone ?

By Azamat Oct-11/2017 20:44:51

A

Hello Azamat,
We are sorry this item out of stock.

Q

Any chance or information you will have it in stock?

By splycho Oct-04/2017 10:34:19

A

Hello splycho,
We are sorry this item out of stock.

Q

it will be restocked?

By Francesco Plaitano Sep-21/2017 23:02:52

A

Hello Francesco,
We are sorry this item out of stock.

Q

hello, any chance you know is there any update for refilling stock so i can place order for EU location?

By splycho Sep-20/2017 13:05:42

A

Hello splycho,
We are sorry this item is out of stock.

Q

добрый день, в Бишкек Кыргызстан сколько будет стоимость доставки, с уважением,

By aibek Sep-30/2016 05:07:21

A

Привет Айбек,

Цена, которую мы показываем в Интернете является ценность продукта. Вы можете видеть, расходы по доставке и время доставки во время регистрации отъезда. Последовательность действий:

1. Добавьте свой товар в корзину

2. Введите страну доставки

3. Стоимость доставки будет отображаться автоматически.

Цена указана на на странице продукта является цена товара, стоимость доставки не входит в стоимость.

Стоимость доставки зависит от способа доставки от многих факторов, таких как вес, время доставки и страны назначения.

Q

Will the phone work on the 4g lte network At&T in the united states?

By marten Apr-19/2016 16:27:30

A

Hello marten,

This item is Unlocked for Worldwide use. Please ensure local area network is compatible. 

It supports the Network: 

2G: GSM 850/900/1800/1900MHz
3G: WCDMA 850/900/1900/2100MHz
4G: FDD-LTE 1800/2100/2600MHz  


Q

Hi! just wanna ask if you ship this phone to the Philippines? Thanks!

By Johannah Feb-20/2016 11:38:17

A

Hi,

We can ship to Philippines.

We hope you enjoy shopping here with us.

Q

Does this phone support GPS?

By geoffrey achey Dec-17/2015 21:27:02

A
Hi geoffrey,
This phone supports GPS. Please feel free to ask if you have further questions. 
Q

About how long will this take to get to the US?

By Jonathan Dec-16/2015 23:17:16

A
Hi Jonathan  ,  
Total Delivery Time = Processing Time + Packaging Time + Shipping Time
We generally require between 3-5 business days to arrange shipment of orders. 
The exact delivery time depends on the shipping method you choose. 
1) Expedited Shipping: Around 4-7 business days to arrive.
2) Standard Shipping: Between 6-8 business days to be delivered.
3) Flat Rate Shipping: Between 10-25 business days to ship to the destination. 
Please check the details in the following link http://www.gearbest.com/about/shipping-methods.html
Q

Will the phone work on the 4g lte network At&T in the united states?

By marten Apr-19/2016 16:27:30

A

Hello marten,

This item is Unlocked for Worldwide use. Please ensure local area network is compatible. 

It supports the Network: 

2G: GSM 850/900/1800/1900MHz
3G: WCDMA 850/900/1900/2100MHz
4G: FDD-LTE 1800/2100/2600MHz  


Q

Does this phone support GPS?

By geoffrey achey Dec-17/2015 21:27:02

A
Hi geoffrey,
This phone supports GPS. Please feel free to ask if you have further questions. 
Q

Hi , I want to know please if the OTG and the smart gesture in this item are working without any problems. regards

By sof Oct-02/2015 20:52:09

A
Hi sof,
This item does not support OTG. The smart gesture in this item can work well. Please feel free to ask if you have further questions. 
Q

Can this product be used with USA Verizon wireless and can I load US apps?

By A.B. Sep-27/2015 05:34:01

A
Hi A.B.,

This phone is unlocked , it can work the carrier which can support Frequency 2G: GSM 850/900/1800/1900MHz 
3G: WCDMA 850/900/1900/2100MHz 
4G: FDD-LTE 1800/2100/2600MHz , You can check the link to find which carrier this phone can support,The link is  http://maps.mobileworldlive.com/.
Q

I forget to ask. the phone has warranty? thank you

By nasia Sep-16/2015 17:43:11

A
Hi nasia,
We have One Year Free Repair Warranty for this item for all over the world. You can send the phone back to us for respiration. Please check the warranty and return policy of Gearbest here: http://www.gearbest.com/about/warranty-and-return.html. Please feel free to ask if you have further questions. 
Q

Can you deliver the phone without the chinese apps installed?greek language language is available in firmware and it has greek menu? how long will it take to ship to Greece and how much? thank you !

By nasia Sep-16/2015 11:05:04

A
Hi nasia,
The phone will not come with chinese apps. The phone has greek menu. The shipping cost is $3.28. We generally need 1 to 2 working days to arrange the shipping after you make the payment, then it will take around 4-7 business days to be delivered from the EU warehouse. We hope you enjoy shopping here with us.
Q

the frames is metal (aluminium) or plastic ??

By ysfzone Sep-11/2015 19:21:35

A
Hi ysfzone,
The frames of this phone is metal. Please feel free to ask if you have further questions. 
Q

Can you devliver the phone without the chinese apps installed? Can you send it in Spanish?

By B. Martinez Sep-10/2015 08:48:40

A
Hi B. Martinez,
The phone will not come with Chinese apps. We can send the phone in Spanish. We hope you enjoy shopping here with us.
Q

Hi! The Núbia Z9 Mini have Portuguese language (not Portuguese Brazilian)? Do you have stock in European Warehouse? Thanks.

By Jorge Godinho Sep-08/2015 22:41:14

A
Hi Jorge,
The phone has Portuguese language. The phone is in stock in the European Warehouse. We hope you enjoy shopping here with us.
Q

Sorry,I forgot to ask ... supports Romanian language? Thanks.

By sonyfly69 Aug-29/2015 17:40:22

A
Hi sonyfly69,
You can leave message when you make order. We will install the language as your requirement, if the phone can not support , we will send the email to notice you. Please feel free to ask if you have further questions. 
Q

WHEN WILL THIS PHONE BE IN STOCK AGAIN? AND PLEASE DON'T ANSWER "We are sorry this item is out of stock" BECAUSE I ALREADY KNOW !!!

By Achraf Oct-25/2017 19:48:42

A

Hello Achraf,
We don't in stock.

Q

Hi! When in stock this phone ?

By Azamat Oct-11/2017 20:44:51

A

Hello Azamat,
We are sorry this item out of stock.

Q

Any chance or information you will have it in stock?

By splycho Oct-04/2017 10:34:19

A

Hello splycho,
We are sorry this item out of stock.

Q

it will be restocked?

By Francesco Plaitano Sep-21/2017 23:02:52

A

Hello Francesco,
We are sorry this item out of stock.

Q

hello, any chance you know is there any update for refilling stock so i can place order for EU location?

By splycho Sep-20/2017 13:05:42

A

Hello splycho,
We are sorry this item is out of stock.

Q

When will nubia z9 mini white be in stock in EU warehouse?

By karen Oct-23/2015 22:09:53

A
Hi karen,
We are sorry that our supplier stop producing this item. We could not sure when they will restock the item. But there are a lot of customers inquiry in our website, so it could be restock at any time. Please feel free to ask if you have further questions. 
Q

Hi, when is this phone (black) going to be back in stock in the EU warehouse?

By Lisha Oct-12/2015 23:10:22

A
Hi Lisha, 
We will not restock it in EU warehouse temporarily.
Q

Hi there! So definitely no EU stock for this phone in the near future?

By Marek Oct-12/2015 22:09:37

A
Hi Marek,
We will not restock it in EU warehouse temporarily.
Q

Will the ulefone Paris soon be Stock in European warehouse?

By Sebastian Oct-09/2015 10:22:02

A

Hi Sebastian, 
We are delighted to inform you that the item is in stock and is available for purchase.
Q

Hello, when do you have the item in stock at EU?

By Kai Oct-07/2015 06:35:20

A
Hi Kai, 
We have no plan to restock it in EU warehouse temporarily.
Q

how to buy using the GB wallet?

By zharcov Aug-07/2015 21:12:13

A
Hi,zharcov!
Thanks for your inquiry.When you come to the second step(payment/shipping),you can choose to pay by GB wallet.
Q

Hi! I can pay via wallet GB? if Yes then how? please answer quickly! thank you.

By zharcov Aug-07/2015 18:12:24

A
Hi,zharcov!
Thanks for your inquiry.When you come to the Step2: Payment & Shipping,you can choose to use your GB wallet.
Q

заказал телефон, оплата прошла, теперь надо скинуть контактные данные, но куда? куда мне скинуть если вы не написали почту

By Radimir Aug-01/2015 08:30:30

A
Hi, Radimir  !
We send package all over the world. 
1. First, sign in the account you register on our website. 
2. Add the items you want to the shopping cart, and then choose the delivered country, shipping cost will appear. 
3. Then click "check out" button. Do it step by step. You will find different shipping options and payment information there. 
Simply choose the ones that match your requirements. You will see the account details. 
4. Fill in your own information. Then click “place your order button” 
You can pay for order by PayPal and credit card via PayPal. If the total amount less than 100usd,
We do not accept payment by western union and bank transfer. 
Q

Hi there what was the best payment process u receive from Bangladesh. oh could u send it Bangladesh ? and i want to know in which process ?

By Cloud nbr 5 Jul-22/2015 07:01:35

A
Hi, we can send it to Bangladesh .
You can shop safely and securely with any of the following convenient methods and in us dollars.
We do not accept Cash on Delivery.
1.PayPal
2.Pay by credit card directly
3.Pay by credit card via PayPal
4.Wire Transfer
5.Western Union
Q

добрый день, в Бишкек Кыргызстан сколько будет стоимость доставки, с уважением,

By aibek Sep-30/2016 05:07:21

A

Привет Айбек,

Цена, которую мы показываем в Интернете является ценность продукта. Вы можете видеть, расходы по доставке и время доставки во время регистрации отъезда. Последовательность действий:

1. Добавьте свой товар в корзину

2. Введите страну доставки

3. Стоимость доставки будет отображаться автоматически.

Цена указана на на странице продукта является цена товара, стоимость доставки не входит в стоимость.

Стоимость доставки зависит от способа доставки от многих факторов, таких как вес, время доставки и страны назначения.

Q

Hi! just wanna ask if you ship this phone to the Philippines? Thanks!

By Johannah Feb-20/2016 11:38:17

A

Hi,

We can ship to Philippines.

We hope you enjoy shopping here with us.

Q

About how long will this take to get to the US?

By Jonathan Dec-16/2015 23:17:16

A
Hi Jonathan  ,  
Total Delivery Time = Processing Time + Packaging Time + Shipping Time
We generally require between 3-5 business days to arrange shipment of orders. 
The exact delivery time depends on the shipping method you choose. 
1) Expedited Shipping: Around 4-7 business days to arrive.
2) Standard Shipping: Between 6-8 business days to be delivered.
3) Flat Rate Shipping: Between 10-25 business days to ship to the destination. 
Please check the details in the following link http://www.gearbest.com/about/shipping-methods.html
Q

Hello! Please inform me if this phone can be shipped to Greece (EU) if purchased by the USA warehouse.

By Athanasios Katsagonis Nov-03/2015 15:47:07

A
Hi Athanasios,
This item is not support ship from USA warehouse to Greece. Thank you for your inquiry.
Q

Hello, Can you ship it to Bulgaria from EU stock?

By Stoev Oct-17/2015 23:11:02

A
Hi Stoev , 
We are sorry we can not ship it from  from EU stock to Bulgaria.
Q

I can buy this phone,in china HK warehouse.And ship in italy? (EU) Thanks.

By Fausto Oct-14/2015 18:14:50

A
Hi Fausto ,
The item is available in china HK warehouse and ship to italy.
Q

Do you send this phone to Slovenia (EU), and if so what are the postal coasts, if you send the gadget from EU warehouse

By damir! Oct-12/2015 10:37:14

A
Hi damir, 
We can not sent to Slovenia  from EU warehouse,but we can ship from china.Please add all the items to cart, and then choose the country you want the order to be shipped to. 
The estimate shipping cost and total amount will be displayed for each shipping method.
Q

Do you ship this phone from EU warehouse to Bulgaria (it wasn't in the list of countries)?

By Nikolov Sep-28/2015 09:42:21

A
Hi Nikolov, 
We can not ship  from  EU warehouse to Bulgaria.
Q

how long will it take to ship to the uk and how much

By John Stokes Aug-20/2015 10:31:27

A
Hi John,
Total Delivery Time = Processing Time + Packaging Time + Shipping Time
We generally require between 3-5 business days to arrange shipment of orders. 
The exact delivery time depends on the shipping method you choose. 
1) Expedited Shipping: Around 3-7 business days to arrive.
2) Standard Shipping: Between 6-10 business days to be delivered.
3) Flat Rate Shipping: Between10-25 business days to ship to the destination. 
Please check the details in following link   http://www.gearbest.com/about/shipping-methods.html

Delivery cost depends on the shipping method (the frat rate shipping is free shipping) that is selected and weight, along with the shipping time and the destination country.Please add all the items to cart, and then choose the country you want the order to be shipped to. The estimate shipping cost and total
Q

hi, do you ship with DHL? I see an option but I want to be sure. Other shops say they can ship with dhl but later they say airmail only. I want it fast with dhl

By harry Jul-24/2015 00:06:04

A
Hi, harry  !We can ship with DHL.

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