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Customer Q&A

  • All(99)
  • Product Information(89)
  • Stock Status(2)
  • Payment
  • About Shipping(5)
  • Others(3)
Q

is it 34 bit or 64 bit

By Cant tell you my name Oct-02/2018 18:13:30

A

Hello Cant, 
Thanks for your inquiry.

It is 32Bit.

Q

¿Actually,Is windows 10 instaled in this tvbox?

By Roberto Sep-29/2016 12:18:37

A

Hello Roberto,
The tv box has installed windows 10.

Q

Does it supports Adobe Air?

By claudio Jul-04/2016 22:01:37

A

Hello,

If the Adobe Air is Windows 10 / Android 4.4system, the item can work with it.

Q

I suppose it does not have complete remote control? He probably can not work with him?

By Markosyan Jul-04/2016 19:44:14

A

Hello,

The item not include the remote control.

You can buy the remote control in your local shops.

Q

Is Windows 10 pre-installed on this mini PC?

By Daniel Jun-23/2016 22:22:33

A

Hello,

Windows 10 is not pre-installed on this mini PC.

Q

Добрый день.Есть ли данный продукт с intel 8300 двойной загрузкой? и имеет ли эта версия алюминиевый радиатор охлаждения над процессором??

By Ivan196408 Jun-13/2016 12:16:29

A

Thank you for your inquiry.


This is mini PC ,and it has one adiator cooling that is Z3735F.


Have a nice day!


Q

Do you still have US plug with this? I only see the EU plug option when adding to the cart.

By Li C Apr-30/2016 02:04:05

A

Hello Li,
This comes with EU plug. We will send an adaptor according to the order's country of delivery.

Q

Can you install exe aplications?

By Joel Apr-29/2016 17:06:56

A

Hello Joel,
Thanks for your inquiry. You could install exe aplications.

Q

Hello You can update Android 4.4 to Android 5.1 Lollipop?

By Tomek Apr-04/2016 20:21:23

A

Hello Tomek,

Thank you for your inquiry.You can update Android 4.4 to Android 5.1 Lollipop yourself.Have a nice day.


Q

Wintel W8 Dual Boot Intel Mini PC Support Windows10 / Android 4.4 Z3735F Quad Core 64Bit TV Box HDMI 2G / 32G Bluetooth 4.0 - EU PLUG BLACK

By waheed Mar-31/2016 17:43:03

A

Hi ,

We are pleased to inform it is available for purchase.Have a nice day.


Q

is it 34 bit or 64 bit

By Cant tell you my name Oct-02/2018 18:13:30

A

Hello Cant, 
Thanks for your inquiry.

It is 32Bit.

Q

¿Actually,Is windows 10 instaled in this tvbox?

By Roberto Sep-29/2016 12:18:37

A

Hello Roberto,
The tv box has installed windows 10.

Q

Does it supports Adobe Air?

By claudio Jul-04/2016 22:01:37

A

Hello,

If the Adobe Air is Windows 10 / Android 4.4system, the item can work with it.

Q

I suppose it does not have complete remote control? He probably can not work with him?

By Markosyan Jul-04/2016 19:44:14

A

Hello,

The item not include the remote control.

You can buy the remote control in your local shops.

Q

Is Windows 10 pre-installed on this mini PC?

By Daniel Jun-23/2016 22:22:33

A

Hello,

Windows 10 is not pre-installed on this mini PC.

Q

Добрый день.Есть ли данный продукт с intel 8300 двойной загрузкой? и имеет ли эта версия алюминиевый радиатор охлаждения над процессором??

By Ivan196408 Jun-13/2016 12:16:29

A

Thank you for your inquiry.


This is mini PC ,and it has one adiator cooling that is Z3735F.


Have a nice day!


Q

Do you still have US plug with this? I only see the EU plug option when adding to the cart.

By Li C Apr-30/2016 02:04:05

A

Hello Li,
This comes with EU plug. We will send an adaptor according to the order's country of delivery.

Q

Can you install exe aplications?

By Joel Apr-29/2016 17:06:56

A

Hello Joel,
Thanks for your inquiry. You could install exe aplications.

Q

Hello You can update Android 4.4 to Android 5.1 Lollipop?

By Tomek Apr-04/2016 20:21:23

A

Hello Tomek,

Thank you for your inquiry.You can update Android 4.4 to Android 5.1 Lollipop yourself.Have a nice day.


Q

Wintel W8 Dual Boot Intel Mini PC Support Windows10 / Android 4.4 Z3735F Quad Core 64Bit TV Box HDMI 2G / 32G Bluetooth 4.0 - EU PLUG BLACK

By waheed Mar-31/2016 17:43:03

A

Hi ,

We are pleased to inform it is available for purchase.Have a nice day.


Q

can i buy from European warehouse? how i do it?

By Francisco Jose Medina Flores Nov-16/2015 12:54:35

A
Hi Francisco,
We are sorry that we do not have the plan to sell this phone in the EU warehouse for the moment. Please pay attention to our website for the update. Please feel free to ask if you have further questions. 
Q

Is this item in stock and will it ship within 48 hrs?

By William Nov-04/2015 20:13:18

A
Hi William,
The item is in stock now in the China and EU warehouses. 
If you order it from China warehouse.
Total Delivery Time = Processing Time + Packaging Time + Shipping Time
We generally require between 3-5 business days to arrange shipment of orders. 
The exact delivery time depends on the shipping method you choose. 
1) Expedited Shipping: Around 3-7 business days to arrive.
2) Standard Shipping: Between 6-10 business days to be delivered.
3) Flat Rate Shipping: Between10-25 business days to ship to the destination. 
If you order from EU warehouse. We generally need 1 to 2 working days to arrange the shipping after you make the payment, then it will take around 4-7 business days to be delivered from the EU warehouse. 
We hope you enjoy shopping here with us.

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Q

Hola estoy interesada en hacer una compra de 6 equipos pero necesito que me lleguen a Barranquilla maximo el miercoles 23 de marzo es posible?

By laura Mar-17/2016 20:22:07

A

Hello laura,
We generally require between 3-7 business days to arrange shipment upon payment. The exact processing time varies depending on the item.
Please refer to our shipping estimation below:
A. Expedited Shipping: Around 3-7 business days to arrive.
B. Standard Shipping: Between 7-10 business days to be delivered.
C. Flat Rate Shipping: Between 10-25 business days to be received.
For more shipping details http://www.gearbest.com/about/shipping-methods.html

Q

Is it available to from your European warehouse?

By Andrej Jan-11/2016 18:51:38

A
Hi Andrej, we regret that this item is unavailable in EU stock for now. We can not sure when it will be available in EU stock.  It depends on the customers' demand and the production of this item. We will try to replenish this item in EU as much as we can. Please kindly continually concern this item on our website. For now it is only available in China warehouse.  Thank you for your understanding. Please feel free to ask further pre-sales questions.
Q

hello, do you ship from china, or you have a dispatch office in the EU? i'm asking because i'll have to pay customs and tax fee if you're shipping from china. thanks

By ian Aug-02/2015 15:13:20

A
Hi, ian  ! We ship the item from china.
 Taxes are charged by your local customs office control and are covered by the customer . We recommend you ship the item by surface mail or ems to reduce or avoid ( if applicable) .Please refer to http://www.gearbest.com/about/faq.html 
Q

we are in Saudi Arabia; can your shipment reach KSA? Jeddah Port;

By Liu Jul-27/2015 05:16:45

A
Hi,Liu!
Generally we can ship our items all around the world and please just order for the items you need,then we will arrange the shipment for you as soon as possible.If any wrong,we will inform you at once.
Q

Can u deliver it to Pakistan? what will be payment method from Pakistan and how much time is required to reach in Pakistan?

By Jalal Mustafa Jul-15/2015 08:22:31

A

Hi, Jalal ! We can delivery to Pakistan.
You can shop safely and securely with any of the following convenient methods and in us dollars.
We do not accept Cash on Delivery.
1.PayPal
2.Pay by credit card directly
3.Pay by credit card via PayPal
4.Wire Transfer
5.Western Union
Q

ele suporta jogos pesados? exemplo fifa 16

By henrique Dec-15/2015 02:26:08

A
Hi Henrique, the Wintel W8 WiFi Smart TV Box is an ultra-compact high specification mini PC / TV box that connects directly to your HDTV for a massive world of online entertainment. It’s the easiest way to enjoy online movies, live and on demand sports, music, photos, games, productivity apps and so much more.  
Thank you for your inquiry. Have a nice day!
Q

Do you have anything in the same product range (and preferably same price range) that supports gigabit ethernet?

By Terje Hagen Aug-17/2015 15:52:36

A
Hi Terje, you can refer to this: http://www.gearbest.com/tv-box-mini-pc/pp_202595.html
Q

Hi, is window 8.1 activated on this box?

By Neil Jun-10/2015 13:58:06

A
Hi Neil, window 8.1 is activated on this box. Thank you for your inquiry.