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Customer Q&A

  • All(61)
  • Product Information(20)
  • Stock Status(17)
  • Payment(4)
  • About Shipping(16)
  • Others(4)
Q

When Will this be in stock again/ how long does it typically take for the website to restock the product/ will it restock ever/ when was the last time this product has restocked? Sorry for asking all the questions but I really want this product but it doesnt seem to be available

By Mo Sep-13/2017 02:05:17

A

Hello Mo,


We regret to inform you that this item is no longer available.

 

Please check out our other amazing items here: http://www.gearbest.com/new-products/

Grab our best deals here: http://www.gearbest.com/gadget-deals.html


Q

Hi! Please inform me if this product has greek language selection Thank you

By Dimitri Aspropoulis May-08/2016 12:00:45

A

Hello Dimitri, 
Yes, it has. Thanks for your attention.

Q

Terei de pagar algo a mais sem ser o preço do smartphone?

By Beatriz Nov-25/2015 17:29:45

A
Hi Beatriz, please add the items to cart and Proceed to Checkout, then fill the detail destination information. You will see the Available Shipping Methods, Estimated Shipping Time and Insurance when you check out. The delivery cost depends on the shipping method, destination country, package's weight and volume.The Shipping Cost and Grand Total amount will be displayed for each shipping method. Taxes are charged by your local customs office and are covered by the customer. If you have any specific requirement regarding declaration, please feel free to add a comment for us during the check-out.  Thank you for your understanding. 

Q

Здравствуйте! как правильно заказать,.? Сколько будет стоить, для заказа в Беларусь...

By Михаил Nov-11/2015 19:53:06

A
Hi Михаил, please add the items to cart and Proceed to Checkout, then fill the detail destination information. You will see the Available Shipping Methods, Estimated Shipping Time and Insurance when you check out. The delivery cost depends on the shipping method, destination country, package's weight and volume.The Shipping Cost and Grand Total amount will be displayed for each shipping method. GearBest primarily uses PayPal to process secure online payments. Through PayPal, we accept MasterCard, VISA, American Express, Discover, and bank transfer (debit card).We can only accept payment in advance. You can use one of our secure payment methods to pay for your order. For detailed explanation about our payment options, please see: http://www.gearbest.com/about/payment-methods.html  Thank your for your inquiry. Have a nice day!

Q

the phone is original and new ?

By Victor Yagüe Nov-10/2015 10:00:32

A
Hi Victor, this is original and brand new Elephone P7000 Android 5.0 5.5 inch 4G Phablet. Thank you for your inquiry. Please feel free to ask further presale questions.
Q

Hi Could you tell me which country the EU warehouse is in? Thanks

By Rog Oct-28/2015 19:26:19

A
Hi Rog,
It is in England. Thank you for your inquiry.
Q

Hello, I see Elephone P7000, on dark version, is available from an EU Warehouse.. is that true? Thank you!

By Doru Marius Oct-19/2015 21:39:48

A
Hi Doru,
The item is available in EU Warehouse.
Q

Is this phone comes from an European warehouse? If yes how many days will take to come to Slovakia? And what about shipping? Is it free?

By Marika Oct-19/2015 20:01:13

A
Hi Marika,  
The item is available in European warehouse.It takes 7-15 working days delivery.
Q

is this phone in stock now at the EU ware house??

By James Oct-19/2015 15:27:03

A
Hi James, 
We are delighted to inform you that the item is in stock and is available for purchase.
Q

his phone comes from an European warehouse? If yes how many days will take to come to Romania? And what about shipping? Is it free?

By Cristian Munteanu Sep-21/2015 11:54:09

A
Hi Cristian,
The item ship from china.
Total Delivery Time = Processing Time + Packaging Time + Shipping Time
We generally require between 3-5 business days to arrange shipment of orders. 
The exact delivery time depends on the shipping method you choose. 
1) Expedited Shipping: Around 4-7 business days to arrive.
2)Priority direct mail:Around 7-15 working days to arrived.
3) Standard Shipping: Between 6-8 business days to be delivered.
4) Flat Rate Shipping: Between10-25 business days to ship to the destination. 
Please check the details in following link   http://www.gearbest.com/about/shipping-methods.html
Q

Hi! Please inform me if this product has greek language selection Thank you

By Dimitri Aspropoulis May-08/2016 12:00:45

A

Hello Dimitri, 
Yes, it has. Thanks for your attention.

Q

the phone is original and new ?

By Victor Yagüe Nov-10/2015 10:00:32

A
Hi Victor, this is original and brand new Elephone P7000 Android 5.0 5.5 inch 4G Phablet. Thank you for your inquiry. Please feel free to ask further presale questions.
Q

What is included in the box?

By velazqueztrain Sep-08/2015 03:30:57

A
Hi velazqueztrain,
Package Contents: Cell Phone: 1, Battery: 1, Screen Protector: 1, Power Adapter: 1, USB Cable: 1, English Manual : 1. We hope you enjoy shopping here with us.
Q

what are the accessories that behind the box? For ever seen selling this equipment come with Leather Cover and Tempered Glass Protective Film .

By carlos Sep-06/2015 16:09:50

A
Hi carlos,
Package Contents: Cell Phone: 1, Battery: 1, Screen Protector: 1, Power Adapter: 1, USB Cable: 1 and English Manual : 1. We hope you enjoy shopping here with us.
Q

I am from Greece and i want to ask you if this phone comes to my country from an European warehouse?And what about shipping? can i order a gorilla glass suitable for the device?

By ARIS Aug-31/2015 15:18:14

A
Hi ARIS,
We send this phone to Greece from EU warehouse. If you choose the EU warehouse you need to pay $3.28 for the shipping. It will take 4-7 business days for the package to be delivered. We sell Tempered Glass Protector Film for the phone, please check here: http://www.gearbest.com/cell-phones/pp_217414.html. We hope you enjoy shopping here with us.
Q

Hola. Al comprar en su almacen europeo, la garantia es aplicable en europa o en china? Gracias

By blas Aug-29/2015 22:22:08

A
Hi blas,
We have One Year Free Repair Warranty for this item for all over the world.
Please check the warranty and return policy of Gearbest here: http://www.gearbest.com/about/warranty-and-return.html  Please feel free to ask if you have further questions. 
Q

This phone comes from an European wear house? If yes how many days will take to come to Portugal? And is free shipping? And the garantie of the phone is one year or two?

By capelo1976 Aug-26/2015 19:08:01

A
Hi capelo1976,
We can send this phone to Portugal from European wearhouse. But you need to pay $6.56 for the shipping. 
It will take around 4 to 7 business days to be delivered. 
We have One Year Free Repair Warranty for this item.
Please feel free to ask if you have further questions. 
Q

Will the elephone p7000 work on USA AT&T 4G LTE

By Steve Aug-26/2015 05:10:24

A
Hi Steve,
This phone works with Elephone P7000 AT&T 4G LTE. You can check here: http://maps.mobileworldlive.com/network.php?cid=169&cname=United%20States .
Please feel free to ask if you have further questions. 
Q

Hello, does the phone support Wifi Hotspot and Tethering and Wifi Direct?

By a098nn May-24/2015 22:20:52

A
Hi, a098nn,the phone support Wifi Hotspot and Tethering and Wifi Direct. 
Q

Hi , could you please confirm me that I can use this item in Italy for power supply? And also the Android software on board is also in italian language ? Thank you for your reply

By Franco May-20/2015 12:04:41

A
Hi, Franco  !
You can leave message when you make order ,We will install the language as your requirement, if the phone can not support , we will send the email to notice you.
Q

When Will this be in stock again/ how long does it typically take for the website to restock the product/ will it restock ever/ when was the last time this product has restocked? Sorry for asking all the questions but I really want this product but it doesnt seem to be available

By Mo Sep-13/2017 02:05:17

A

Hello Mo,


We regret to inform you that this item is no longer available.

 

Please check out our other amazing items here: http://www.gearbest.com/new-products/

Grab our best deals here: http://www.gearbest.com/gadget-deals.html


Q

is this phone in stock now at the EU ware house??

By James Oct-19/2015 15:27:03

A
Hi James, 
We are delighted to inform you that the item is in stock and is available for purchase.
Q

I wonder if you have stock and if you make deliveries to Argentina. Thanks.

By Max Aug-16/2015 01:56:52

A
Hi Max,
This phone is in stock now. But we are sorry that we can only send package to Peru Chile Argentina from China warehouse,but it is not available for the moment.Please feel free to ask if you have further questions. 
Q

Hello , is it possible that the P7000 is out of stock in less than 30" ?????? TOO FRUSTRATED !!!

By petrosdimitrelis May-19/2015 12:21:55

A
Please make the order in following link http://www.gearbest.com/cell-phones/pp_147582.html
Q

Hi, I am from India, will the product be shipped to India. and when in the next flash sale going to be held so I can buy this product. How much will the total cost be including shipping and handling if it is going to be send to India? Also I have heard that we need to register for this product so we can avail a $10 discount. please clarify. Faisal

By Faisal Shaharyar May-13/2015 19:06:46

A
Hi, Faisal ! We can sent the item to India.The next time is may,21st.Please add all the items to cart, and then choose the country you want the order to be shipped to. 
The estimate shipping cost and total amount will be displayed for each shipping method.
Q

When we could buy this phone by the flash deal exactly? Thanks

By Nestor May-13/2015 12:00:16

A
Hi, Nestor!
Thanks for your inquiry ,this one is out of stock now,the exact restock time depends on the requirement.
You can go to  http://www.gearbest.com/cell-phones/pp_147582.html  check the item.
Q

if I apply the product now there is not in stock when you buy it will go up in price? I work well in Colombia ?

By halexdleon May-12/2015 00:43:54

A
Hi, halexdleon  !
Thanks for your inquiry ,this one is out of stock now,the exact restock time depends on the requirement.
Q

Why is the product not available we are already on the 11th may !?

By Jay Coomar Goorah May-11/2015 15:41:49

A
Hi, Jay !
Thanks for your inquiry ,this one is out of stock now,the exact restock time depends on the requirement.
Q

Will this special 159$ preorder be available again before the product release? Thank you in advance

By Leo May-10/2015 22:47:25

A
Hi, Leo  !
Thanks for your inquiry ,this one is out of stock now,the exact restock time depends on the requirement.

.
Q

When will this item be available? please notify me or please reserve for me 1.

By francis.seapoint May-03/2015 18:00:48

A

Hi,francis !
Thanks for your inquiry ,this one is out of stock now,the exact restock time depends on the requirement.
Q

Terei de pagar algo a mais sem ser o preço do smartphone?

By Beatriz Nov-25/2015 17:29:45

A
Hi Beatriz, please add the items to cart and Proceed to Checkout, then fill the detail destination information. You will see the Available Shipping Methods, Estimated Shipping Time and Insurance when you check out. The delivery cost depends on the shipping method, destination country, package's weight and volume.The Shipping Cost and Grand Total amount will be displayed for each shipping method. Taxes are charged by your local customs office and are covered by the customer. If you have any specific requirement regarding declaration, please feel free to add a comment for us during the check-out.  Thank you for your understanding. 

Q

Здравствуйте! как правильно заказать,.? Сколько будет стоить, для заказа в Беларусь...

By Михаил Nov-11/2015 19:53:06

A
Hi Михаил, please add the items to cart and Proceed to Checkout, then fill the detail destination information. You will see the Available Shipping Methods, Estimated Shipping Time and Insurance when you check out. The delivery cost depends on the shipping method, destination country, package's weight and volume.The Shipping Cost and Grand Total amount will be displayed for each shipping method. GearBest primarily uses PayPal to process secure online payments. Through PayPal, we accept MasterCard, VISA, American Express, Discover, and bank transfer (debit card).We can only accept payment in advance. You can use one of our secure payment methods to pay for your order. For detailed explanation about our payment options, please see: http://www.gearbest.com/about/payment-methods.html  Thank your for your inquiry. Have a nice day!

Q

Dear Gearbest Always giving thanks to the good stuff cheap supply. So why the mail was sent Elephone P7000 is because the price of the product. There being sold on the website Elephone $ 159.99 (USD), where it is not possible to purchase at that price. I would like to know whether the product Elephone P7000 $ 159.99 (USD) or can be purchased at the price of less. Thank you.

By Lee Jul-21/2015 00:47:31

A
Hi, Lee  !We are sorry the price is not available.
Q

if i order the phone now in presale is the price of $160 guaranteed?

By eR May-01/2015 20:57:05

A
Hi, eR  !The price is guaranteed.
Q

Hi Could you tell me which country the EU warehouse is in? Thanks

By Rog Oct-28/2015 19:26:19

A
Hi Rog,
It is in England. Thank you for your inquiry.
Q

Hello, I see Elephone P7000, on dark version, is available from an EU Warehouse.. is that true? Thank you!

By Doru Marius Oct-19/2015 21:39:48

A
Hi Doru,
The item is available in EU Warehouse.
Q

Is this phone comes from an European warehouse? If yes how many days will take to come to Slovakia? And what about shipping? Is it free?

By Marika Oct-19/2015 20:01:13

A
Hi Marika,  
The item is available in European warehouse.It takes 7-15 working days delivery.
Q

his phone comes from an European warehouse? If yes how many days will take to come to Romania? And what about shipping? Is it free?

By Cristian Munteanu Sep-21/2015 11:54:09

A
Hi Cristian,
The item ship from china.
Total Delivery Time = Processing Time + Packaging Time + Shipping Time
We generally require between 3-5 business days to arrange shipment of orders. 
The exact delivery time depends on the shipping method you choose. 
1) Expedited Shipping: Around 4-7 business days to arrive.
2)Priority direct mail:Around 7-15 working days to arrived.
3) Standard Shipping: Between 6-8 business days to be delivered.
4) Flat Rate Shipping: Between10-25 business days to ship to the destination. 
Please check the details in following link   http://www.gearbest.com/about/shipping-methods.html
Q

This phone comes from an European warehouse? If yes how many days will take to come to Poland? And what about shipping? Is it free?

By Piotr Aug-27/2015 06:35:47

A
Hi Piotr,
We do not send this phone to Poland from European warehouse, but from CHINA HK warehouse, you need pay $3.28 for the shipping. 
Total Delivery Time = Processing Time + Packaging Time + Shipping Time
We generally require between 3-5 business days to arrange shipment of orders. 
The exact delivery time depends on the shipping method you choose. 
1) Expedited Shipping: Around 3-7 business days to arrive.
2) Standard Shipping: Between 6-10 business days to be delivered.
3) Flat Rate Shipping: Between10-25 business days to ship to the destination. 
We hope you enjoy shopping here with us.
Q

necesito saber si pueden enviar este producto a Colombia sin cargo adicional y si no cuanto cuesta el envió y como debo realizarlo

By santiago Cañon Jul-23/2015 20:47:46

A
Hi, santiago !We are sorry we can not send the item to Colombia .
Q

hello . i wan to know when will you start delivering it. please tell the exact date. Also tell me can you send it as gift and mark it as low cost while sending it to my country.

By amjad nabi May-20/2015 18:59:43

A
Hi, ! 
We are sorry the item is out of stock,you can to http://www.gearbest.com/cell-phones/pp_147582.html place the order.We can sent it as gift and mark it as low cost .
Q

It is subject to the tax, customs?

By Giuse May-20/2015 08:12:30

A
Hi, Giuse  !
 We send package all over the world.  Taxes are charged by your local customs office control and are covered by the customer . We recommend you ship the item by surface mail or ems to reduce or avoid ( if applicable) .Please refer to http://www.gearbest.com/about/faq.html 
Q

Hello. Can you send my goods purchased will be announced as a gift for me?

By narthanif May-14/2015 15:16:12

A
Hi,narthanif   ! We can sent the package as gift.
Q

Hi, I want to know how much I would cost shipping to Italy ?

By Francesco Paolo May-09/2015 15:20:23

A
Hi, ! 
Delivery cost depends on the shipping method (the frat rate shipping is free shipping) that is selected and weight, along with the shipping time and the destination country.
Please add all the items to cart, and then choose the country you want the order to be shipped to. 
The estimate shipping cost and total amount will be displayed for each shipping method.
Q

In order for the purchase to request that you send as a present for customs

By zlatko May-19/2015 19:07:10

A
Hi, zlatko  !
You can leave message when you make order ,We will sent your order as gift as your requirement.
Q

hi, I have booked the offer for this phone, and I have chosen you as a shop. The phone will stay at the price of the offer for those who have booked? send e-mail because I gave the book to your site? thanks and best regards

By Giuseppe May-12/2015 02:39:08

A
Hi, Giuseppe  ! If you have placed order,the price will not change even the price change in the website.
Q

When it will be on stock?

By taha May-10/2015 22:39:37

A
Hi,taha   !
Thanks for your inquiry ,this one is out of stock now,the exact restock time depends on the requirement.

Q

Hi. The pre sale flash event for the P7000 starts on may 11th. From where will the productbe shipped to uk customers and will the shipping be free?

By shazia May-08/2015 04:17:16

A
Hi, ! The order will be shipped from China.
Delivery cost depends on the shipping method (the frat rate shipping is free shipping) that is selected and weight, along with the shipping time and the destination country.
Please add all the items to cart, and then choose the country you want the order to be shipped to. 
The estimate shipping cost and total amount will be displayed for each shipping method.