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Customer Questions & Answers

  • All(90)
  • Product Information(72)
  • Stock Status(5)
  • Payment
  • About Shipping(11)
  • Others(1)
Q

Can I connect it whit a smartphone and a laptop with bluetooth at the same time, or I need to disconnect one to use the other?

By Danilo Oct-06/2018 19:57:19

A

Hello Danilo,


We are sorry that you can only connect one at a time.

Let me know if you need any further assistance. 


Q

Is the Bluetooth 5 real? It doesn't seem so

By Rui Sep-12/2018 15:09:38

A

Hello Rui, 
The item is Bluedio T2+ Wireless Bluetooth 5.0 Stereo Headphone.

Q

This production can used with WINDOW Laptop or PC ?

By Xuanvinh Aug-25/2018 03:23:36

A

Hello Xuanvinh,


Yes, but you need to make sure your computer has Bluetooth and the corresponding Bluetooth driver.

Q

Al terminar la compra, ¿Cual es el tiempo de entrega a Nuevo Leon, México CP66490 ?

By Felipe Moreira May-14/2018 22:48:05

A

Hola Felipe,


Generalmente, la mayoría de nuestros artículos serán enviados dentro de 3-7 días hábiles después del pago. Sin embargo, el tiempo de procesamiento exacto varía según el artículo.


Por favor, consulte nuestras estimaciones de envío a continuación:

1) Envío acelerado: 3-7 días hábiles

2) Correo aéreo no registrado y correo aéreo registrado: 10-40 días hábiles

3) Línea prioritaria: 5-25 días hábiles (solo disponible para ciertos países)


Obtenga más información sobre nuestros métodos de envío aquí: http://www.gearbest.com/about/shipping-methods.html


Q

Can it pair with windows phone?

By Ricardo Sep-17/2017 06:37:50

A

Hello Ricardo,

It is ok with windows phone if your phone supports Bluetooth.

Q

Are the sliding parts made of metal or plastic? Thank you.

By Olat Sep-09/2017 11:57:43

A

Hello Olat,
For the material of the item, please see the link http://prntscr.com/gk43h0

Q

Is this having Noise Cancelling feature Is this Audio Sharing allows you to connect to another headphone via audio cable

By Siva Sep-06/2017 10:52:51

A

Hello Siva,
For the item, please note that it cannot support noice cancelling.

But weare sorry that you car unable to connect it with another headphone.

Q

Im sorry, but link that you gave me isn't working, its says 404 error https://www.gearbest.com/headsets/pp_265770

By Vygintas Sep-06/2017 02:06:57

A

Hello Vygintas,
You can check https://www.gearbest.com/headsets/pp_265770.html

Q

Hello. I want to ask. Can this headset be connected with playstation 4 console without wire? If its not can you offer me other product witch can be connected with ps4 with same or better system parameters :/ thank you

By Vygintas Sep-05/2017 01:54:26

A

Hello Vygintas,
Thank you for your inquiry.

It only fits for computer.

Please check the headphone for PS4 below:https://www.gearbest.com/headsets/pp_265770.html

Let me know if you need any help.

Q

can this headphones work wired ??

By yaga Aug-16/2017 03:09:14

A

Hello yaga,


Yes, this headphone can work wired.

Thank you for your inquiry.

Q

Can I connect it whit a smartphone and a laptop with bluetooth at the same time, or I need to disconnect one to use the other?

By Danilo Oct-06/2018 19:57:19

A

Hello Danilo,


We are sorry that you can only connect one at a time.

Let me know if you need any further assistance. 


Q

Is the Bluetooth 5 real? It doesn't seem so

By Rui Sep-12/2018 15:09:38

A

Hello Rui, 
The item is Bluedio T2+ Wireless Bluetooth 5.0 Stereo Headphone.

Q

This production can used with WINDOW Laptop or PC ?

By Xuanvinh Aug-25/2018 03:23:36

A

Hello Xuanvinh,


Yes, but you need to make sure your computer has Bluetooth and the corresponding Bluetooth driver.

Q

Can it pair with windows phone?

By Ricardo Sep-17/2017 06:37:50

A

Hello Ricardo,

It is ok with windows phone if your phone supports Bluetooth.

Q

Are the sliding parts made of metal or plastic? Thank you.

By Olat Sep-09/2017 11:57:43

A

Hello Olat,
For the material of the item, please see the link http://prntscr.com/gk43h0

Q

Is this having Noise Cancelling feature Is this Audio Sharing allows you to connect to another headphone via audio cable

By Siva Sep-06/2017 10:52:51

A

Hello Siva,
For the item, please note that it cannot support noice cancelling.

But weare sorry that you car unable to connect it with another headphone.

Q

Im sorry, but link that you gave me isn't working, its says 404 error https://www.gearbest.com/headsets/pp_265770

By Vygintas Sep-06/2017 02:06:57

A

Hello Vygintas,
You can check https://www.gearbest.com/headsets/pp_265770.html

Q

Hello. I want to ask. Can this headset be connected with playstation 4 console without wire? If its not can you offer me other product witch can be connected with ps4 with same or better system parameters :/ thank you

By Vygintas Sep-05/2017 01:54:26

A

Hello Vygintas,
Thank you for your inquiry.

It only fits for computer.

Please check the headphone for PS4 below:https://www.gearbest.com/headsets/pp_265770.html

Let me know if you need any help.

Q

can this headphones work wired ??

By yaga Aug-16/2017 03:09:14

A

Hello yaga,


Yes, this headphone can work wired.

Thank you for your inquiry.

Q

Hi, can you tell me if this will pair by Bluetooth with a DZ09 smartwatch please? Thanks, Bruver.

By Bruver Jun-04/2017 20:04:19

A

Hello Bruver,


It should be paired by Bluetooth with a DZ09 smartwatch.

Q

You have the product in stock?

By Ricardo Bernardo Aug-28/2016 14:02:17

A

Hello Ricardo,
Yes, we have stock, please feel free to order it. 
Best Regards

Q

you really still have in stock Bluedio T2 +?

By Michail Mar-24/2016 18:07:00

A

Hi ,

We are pleased to inform it is available for purchase.Have a nice day.


Q

hello is it in stock ? thanks

By Yassir Anwar Dec-10/2015 11:03:34

A
Hi Yassir,
This item is in stock for immediate shipping now. We hope you enjoy shopping here with us.
Q

You have answered that now in a warehouse black are not present. When expect arrival of a new lot. How to order and rise in turn of expectation?

By Jurijs Oct-16/2015 15:20:01

A
Hi Jurijs, 
1. First, sign in the account you register on our website. 
2. Add the items you want to the shopping cart, and then choose the delivered country, shipping cost will appear. 
3. Then click "check out" button. Do it step by step. You will find different shipping options and payment information there. 
Simply choose the ones that match your requirements. You will see the account details. 
4. Fill in your own information. Then click “place your order button” 
Q

In stock? (Black) And ready to ship? Thanks!

By Naor Aug-23/2015 15:56:42

A
Hi Naor,  
It is in stock and is available for purchase now. But there are a lot of customers placing order on our website, so it will be not in stock at any time. Thanks for your understanding! 
Ships within 3-5 business days.

Be the FIRST to Ask a Question. Want GB Points? Just Write a Review!

Q

Al terminar la compra, ¿Cual es el tiempo de entrega a Nuevo Leon, México CP66490 ?

By Felipe Moreira May-14/2018 22:48:05

A

Hola Felipe,


Generalmente, la mayoría de nuestros artículos serán enviados dentro de 3-7 días hábiles después del pago. Sin embargo, el tiempo de procesamiento exacto varía según el artículo.


Por favor, consulte nuestras estimaciones de envío a continuación:

1) Envío acelerado: 3-7 días hábiles

2) Correo aéreo no registrado y correo aéreo registrado: 10-40 días hábiles

3) Línea prioritaria: 5-25 días hábiles (solo disponible para ciertos países)


Obtenga más información sobre nuestros métodos de envío aquí: http://www.gearbest.com/about/shipping-methods.html


Q

how long take to arrive to Mexico?

By Luis Aug-31/2016 04:43:50

A

Hello Luis,
We generally require between 3-7 business days to arrange shipment upon payment. The exact processing time varies depending on the item.
Please refer to our shipping estimation below:
A. Expedited Shipping: Around 3-7 business days to arrive.
B. Standard Shipping: Between 7-10 business days to be delivered.
C. Flat Rate Shipping: Between 10-25 business days to be received.
For more shipping details http://www.gearbest.com/about/shipping-methods.html

Q

how much shipment fee to saudi arabia, and how many days it will take? thanks

By Mark May-08/2016 06:21:00

A

Hello Mark,
You can see the Shipping costs and delivery time during the check out. Steps to follow 1. Add your product to your cart 2. Enter your delivery country 3. The shipping cost will be displayed automatically.
Once we have received your payment we will ship your item according the dispatch estimation indicated on the product page.
Delivery time estimation :
1) Expedited Shipping: 3-7 working days
2) Standard Shipping:7-10 working days
3) Flat Rate Shipping:10-25 working days
Learn more information about shipping from http://www.gearbest.com/about/shipping-methods.html

Q

how much will it cost to ship it by ePacket to Israel? does item come in original box?

By Tsvika Feb-11/2016 09:34:22

A
Hi Tsvika,please add the items to cart and Proceed to Checkout, then fill the detail destination information. You will see the Available Shipping Methods, Estimated Shipping Time and Insurance when you check out. The delivery cost depends on the shipping method, destination country, package's weight and volume.The Shipping Cost and Grand Total amount will be displayed for each shipping method. It comes in original box.
Thank you for your inquiry. Please feel free to ask further pre-sales questions.
Q

Hola, si pido estos audifonos que tiempo me tarda en llegar?

By Silver L. Dec-26/2015 23:46:48

A
Hi Silver,
Total Delivery Time = Processing Time + Packaging Time + Shipping Time
We generally require between 3-5 business days to arrange shipment of orders. 
The exact delivery time depends on the shipping method you choose. 
1) Expedited Shipping: Around 4-7 business days to arrive.
2) Standard Shipping: Between 6-8 business days to be delivered.
3) Flat Rate Shipping: Between10-25 business days to ship to the destination. 
Please feel free to ask if you have further questions. 
Q

dose it ship to thailand and how much it cost?

By sanya Dec-23/2015 18:35:15

A
Hi Sanya, we can deliver it to Thailand. It can be sent from China by courier, and delivered direct to the destination. The available shipping methods and shipping cost of this item from China stock to Thailand: Flat Rate Shipping FREE SHIPPING; Standard Shipping $24.53; Expedited Shipping $13.32
Please note the actual shipping price will be shown on the order page. Thank you for your kind understanding. Best Wishes for 2016!
Q

Are these headphones shipped Internationally in the original packaging box?

By NVS Oct-27/2015 12:42:37

A
Hi Nvs,
We will ship it in the original package. Thank you for your inquiry.
Q

Hi, do you ship the product to India and thus the cost of shipping included in the price of the Product. If not then how can i know the full amount (product + shipping cost) from your site.

By shashi Sep-14/2015 11:51:03

A
Hi shashi,
We send package worldwide and it can be shipped to India. 
Delivery cost depends on the available shipping method (the flat rate shipping is free shipping) and weight, along with the shipping time and the destination country. 
Please add all the items to cart, and then choose the country you want the order to be shipped to. The shipping cost, total amount and estimated delivery time will be displayed for each shipping method.
Hope you enjoy shopping here with us.
Q

I've got one last question . I'm gonna buy 3 different items. Do you guys ship everything at the same time in one box? If yes will it be total weight problem in customs ?

By John Aug-12/2015 12:07:36

A
Hi,John  !
If one package enough,we will ship them together.
Q

Do you ship to Turkey? Will it be a problem?

By John Aug-12/2015 11:26:27

A
Hi,John!Yes,we ship to Turkey.
Please check the details in following link:http://www.gearbest.com/about/shipping-methods.html
Q

Is T2 + compatible with SD card?

By Fábio Jan-18/2017 00:40:23

A

Hello Fábio, 

Thank you for your inquiry.

It supports External Memory TF card.