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Customer Q&A

  • All(100)
  • Product Information(80)
  • Stock Status(3)
  • Payment(4)
  • About Shipping(8)
  • Others(5)
Q

can I download the modro app?

By GIOVANNI Jun-10/2018 20:38:31

A

Dear GIOVANNI,


Yes, you can download the modro app.


Q

hi how can upgraded android 5.0 or more thanks

By belier1967 Apr-18/2017 03:21:51

A

Hello belier1967,

Please kindly note, we do not commend that customer update the system.

Q

dose it have to be hooked up to ethernet or can it run off wireless network

By milan Jul-05/2016 23:29:16

A

Hello,

The item can run off wireless network.

Q

Is this android box with pre installed Kodi programs ?

By joseph briffa Jun-15/2016 11:06:01

A

Hello joseph,
Yes, it comes with Kodi pre-installed.

Q

I need all Pakistani TV channels and recorded shows.

By Sajid Hussain Jun-14/2016 08:40:44

A

Hello Sajid,

Thanks for your inquiry. It can be used in Pakistani. You can search your local TV channels and recorded shows. Have a nice day.

Q

Would this work in Nigeria , Africa

By michel May-27/2016 12:00:55

A

Hello michel,
The item is universal version. You can use it all over the world trough set the time to your local time.

Q

Will this work ln australia?

By phil May-25/2016 19:00:39

A

Hello, 
You can use it in Australia.


Best Regards


Q

You have Portuguese language ?

By Marcel May-20/2016 01:17:24

A

Hello Marcel, 

This item support Portuguese language.

Q

You have Portuguese language ?

By Marcel May-20/2016 01:16:07

A

Hello Marcel,
This does not have Portuguese language.

Q

it's your box can receiver Taiwan live and US local Channel? Thanks

By Steve Chu May-19/2016 03:00:28

A

Hello Steve,
The tv box support most of the local channels. Please feel free to contact us if further questions.

Q

can I download the modro app?

By GIOVANNI Jun-10/2018 20:38:31

A

Dear GIOVANNI,


Yes, you can download the modro app.


Q

hi how can upgraded android 5.0 or more thanks

By belier1967 Apr-18/2017 03:21:51

A

Hello belier1967,

Please kindly note, we do not commend that customer update the system.

Q

dose it have to be hooked up to ethernet or can it run off wireless network

By milan Jul-05/2016 23:29:16

A

Hello,

The item can run off wireless network.

Q

Is this android box with pre installed Kodi programs ?

By joseph briffa Jun-15/2016 11:06:01

A

Hello joseph,
Yes, it comes with Kodi pre-installed.

Q

Would this work in Nigeria , Africa

By michel May-27/2016 12:00:55

A

Hello michel,
The item is universal version. You can use it all over the world trough set the time to your local time.

Q

Will this work ln australia?

By phil May-25/2016 19:00:39

A

Hello, 
You can use it in Australia.


Best Regards


Q

You have Portuguese language ?

By Marcel May-20/2016 01:17:24

A

Hello Marcel, 

This item support Portuguese language.

Q

You have Portuguese language ?

By Marcel May-20/2016 01:16:07

A

Hello Marcel,
This does not have Portuguese language.

Q

it's your box can receiver Taiwan live and US local Channel? Thanks

By Steve Chu May-19/2016 03:00:28

A

Hello Steve,
The tv box support most of the local channels. Please feel free to contact us if further questions.

Q

Does it work on a HD Ready LCD Tv?.

By Mohammed May-13/2016 23:05:14

A

Hello Mohammed,
The item works on a HD Ready LCD Tv.

Q

vous en avais avec alimentation europe ? si non quand est ce que vous en aurais ?

By jean claude Jan-02/2016 03:23:35

A
Hi Jean, we regret that this item is unavailable in EU stock for now. We can not sure when it will be available in EU stock.  It depends on the customers' demand and the production of this item. We will try to replenish this item in EU as much as we can. Please kindly continually concern this item on our website. For now it is only available in China warehouse.  Thank you for your understanding. Please feel free to ask further pre-sales questions.
Q

hello the product is available and ready to ship?

By Alberto Oct-08/2015 15:00:04

A
Hi Alberto, 
We are delighted to inform you that the item is in stock and is available for purchase.
Q

Is this item currently in stock ? If so, would you have at least 10 - 15 available ?

By Henry Epps Oct-03/2015 10:09:34

A
Hi Henry, 
We are delighted to inform you that the item is in stock and is available for purchase.
Q

que pasos a seguir para pagar?

By arturo Mar-05/2016 19:29:42

A

Hi ,

Please place order as follows:

1. First, sign in the account you register on our website. 

2. Add the items you want to the shopping cart, and then choose the delivered country, shipping cost will appear. 

3. Then click "check out" button. Do it step by step. You will find different shipping options and payment information there. 

Simply choose the ones that match your requirements. You will see the account details. 

4. Fill in your own information. Then click “place your order button” 


Q

are there mounthy payments and how much thank you gerald

By gerald maland Jan-08/2016 12:05:48

A
Hi Gerald, GearBest primarily uses PayPal to process secure online payments. Through PayPal, we accept MasterCard, VISA, American Express, Discover, and bank transfer (debit card).We can only accept payment in advance. You can use one of our secure payment methods to pay for your order. For detailed explanation about our payment options, please see: http://www.gearbest.com/about/payment-methods.html Thank you for your kind understanding. Please feel free to ask further pre-sales questions.
Q

hi there,what about moneyback if i failed to receive my thing ive paid for? such as on ebay quaranted payment. is paypal suitable? how is ukraine delievery practice (time,etc) ? thanks

By stanislav Nov-28/2015 21:12:08

A
Hi Stanislav, 1, If you find an error such as production description, pricing mistake, image or other issues on this product page, please click the "Error Report" on the product webpage to let us know . We will check the information within 2 working days. The most helpful comments will receive some awesome rewards.For queries relating to orders, shipping and other pre-sale or after-sales issues, please submit a ticket on our support page instead. 2,You can shop safely and securely with any of the following convenient methods and in us dollars.We do not accept Cash on Delivery. We can only accept payment in advance. For detailed explanation about our payment options, please see: http://www.gearbest.com/about/payment-methods.html  3, Please add the items to cart and Proceed to Checkout, then fill the detail destination information.&nbs
Q

Is there a monthly fee like some of the other boxes?

By Ryan Oct-01/2015 14:06:38

A
Hi Ryan, 
There is no monthly fee.
Q

Hi. I'm about to order it, it's for a birthday present, January 12th. I'm in Portugal. How manay days to arrive? Thanks

By Miguel Cotovio Dec-28/2015 11:25:44

A
Hi Miguel, the exact delivery time depends on the shipping method you choose. The estimated shipping time(excluding non-working days): Flat Rate Shipping: 10-45 business days.Standard Shipping:7-25 working days.Expedited Shipping:3-15 working days. Generally we need 3-5 business days (excluding non-working days) for processing your order.  Total Delivery Time = Processing Time + Packaging Time + Shipping Time  Read about our Shipping Options > http://www.gearbest.com/about/shipping-methods.html
Thank you for your inquiry. Best Wishes for 2016. 
Q

how many days to arrived in Ireland

By fabiano Dec-26/2015 15:53:17

A
Hi fabiano,
Total Delivery Time = Processing Time + Packaging Time + Shipping Time
We generally require between 3-5 business days to arrange shipment of orders. 
The exact delivery time depends on the shipping method you choose. 
1) Expedited Shipping: Around 4-7 business days to arrive.
2) Standard Shipping: Between 6-8 business days to be delivered.
3) Flat Rate Shipping: Between10-25 business days to ship to the destination. 
Please feel free to ask if you have further questions. 
Q

hola quisiera saber cuanto tiempo tarda el envio a mexico con envio gratis y si esta en stock

By juan Oct-26/2015 18:04:03

A
Hi juan,
This item is in stock for immediately shipping now. We send this item to Mexico for free shipping. It will take Between10-25 business days to ship to the destination. Please feel free to ask if you have further questions. 
Q

This product available in india . this product totally free shipping.on my home

By JEETENDRA KHANDALE Oct-24/2015 09:04:54

A
Hi JEETENDRA, it is available in China, EU and USA warehouses. We can deliver it to India. It will be sent from China by courier, and delivered direct to the destination. For your inquiry, please add the items to cart and Proceed to Checkout firstly, then fill the detail destination information when you check out. There will be Available Shipping Methods for you to choose.The delivery cost depends on the shipping method, destination country, package's weight and volume.The estimate shipping cost and total amount will be displayed for each shipping method.  Thank you for your inquiry. Please feel free to ask further presale questions.
Q

Hello I wanted to ask you the time to get in Italy , the United Kingdom being the product . Thank you .

By luis Oct-14/2015 08:17:28

A
Hi luis,
Total Delivery Time = Processing Time + Packaging Time + Shipping Time
We generally require between 3-5 business days to arrange shipment of orders. 
The exact delivery time depends on the shipping method you choose. 
1) Expedited Shipping: Around 4-7 business days to arrive.
2) Standard Shipping: Between 6-8 business days to be delivered.
3) Flat Rate Shipping: Between10-25 business days to ship to the destination. 
Please check the details in following link   http://www.gearbest.com/about/shipping-methods.html
Q

How much will the delivery of goods in the Kiev region in Ukraine?

By Volodimir Oct-11/2015 08:28:29

A
Hi Volodimir , 
Delivery cost depends on the shipping method (the frat rate shipping is free shipping) that is selected and weight, along with the shipping time and the destination country.
Please add all the items to cart, and then choose the country you want the order to be shipped to. 
The estimate shipping cost and total amount will be displayed for each shipping method.
Q

do you send to slovenia thenks

By Veler Oct-05/2015 07:38:42

A
Hi Veler  ,
We can ship to slovenia.
Q

Can you send from EU country, for no custom tax?

By Emil Sep-30/2015 09:24:32

A
Hi Emil , 
The item is available in EU warehouse.
Q

I need all Pakistani TV channels and recorded shows.

By Sajid Hussain Jun-14/2016 08:40:44

A

Hello Sajid,

Thanks for your inquiry. It can be used in Pakistani. You can search your local TV channels and recorded shows. Have a nice day.

Q

can i get any chinese tv channel ? did you loaded any chinese channel or chinese movies? can you ship to australia?

By peter Mar-26/2016 01:26:53

A

Hello peter,
The tv box support most of the local channels.We can ship to australia.Please feel free to contact us if further questions.

Q

com esse aparelho consigo assistir netflix numa tv aqui no Brasil ?

By levi Mar-04/2016 02:29:39

A

Hello levi,

Thank you for your inquiry.You can watch Netflix on TV in Brazil with this Box.Have a nice day.


Q

please can u declare a low price on the package to avoid the customs

By fouad Founoun Jan-14/2016 18:04:38

A
Hi fouad ,
We normally declare a lower price on your package in consideration of our countries’ customs policy and your interests.  
Please note that every country has its own customs policies. If we don't declare your package as our country's policy, we can't ship out your order.  
About the tax and customs issue, please refer to “Tax & Customs Duties” on our website http://www.gearbest.com/about/faq.html.  
Q

is this product already installed with video films and others? is it with KODI program? Thank you in advance

By JOSEPH BRIFFA Dec-13/2015 08:19:29

A
Hi Joseph, generally this product is already with KODI program. 
Thank you for your inquiry. Have a nice day!