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Customer Q&A

  • All(28)
  • Product Information(20)
  • Stock Status(1)
  • Payment
  • About Shipping(5)
  • Others(2)
Q

when do you have stock

By george Aug-24/2018 17:16:05

A

Hello George,


We regret to inform you that this item is no longer available.

 

Please check out our other amazing items here: http://www.gearbest.com/new-products/ 

Grab our best deals here: http://www.gearbest.com/gadget-deals.html 


Q

Is in the box EU plug for charging baterries?

By Tadej Jun-14/2017 12:34:31

A

Hello Tadej,


It comes with an EU adapter for charging baterries.

Q

Where can I buy more of this kind of batteries

By Tadej Jun-13/2017 16:38:43

A

Hello Tadej,

Here are the details about the battery:


F959 battery: 1 x rechargeable 7.4V 300mAh Li-Po (included)
Remote controller battery: 6 x 1.5 V AA battery (not included)


Please forgive us that we could not recommend you the accurate battery that you need.


Please open the link of our website and check if you can find the item you need:

http://www.gearbest.com/


We apologise for this inconvenience that may cause.


Q

can I use this controller with a flight simulator? If I can, what do I need to buy to connect my computer to this controller. If it will help I am using windows 10. Thank you

By Denny Feb-10/2017 05:21:50

A

Hello Denny,

It does not have the flight simulator.

So you can not connect it to your computer.

Sorry.


Q

Ok, I have just found another confusing issue with your web site. When I went to the checkout page for finish my order for the airplane with the ORANGE decals your program JUMPS to the web site pages for the airplane WITHOUT THE LED LIGHTS AND it says that airplane does NOT include a camera OR the light bars. I want to purchase the airplane that comes WITH the ORANGE decals AND the LED lights. Please advise?

By Stephen Benedict Sep-27/2016 14:23:45

A

Hi,Stephen

Thanks for your inquiry.

Package Contents: 1 x Aircraft, 1 x Transmitter (mode 2) , 1 x Li-po Battery, 1 x Wing Set, 1 x Wing Stiffener, 1 x Balance Charger, 1 x Adapter, 1 x Chinese + English User Manual
The camera and light bars are not included. 


Q

This question is about the LED lights for this airplane. One customer was told it has LED lights installed for night time flying. Another customer was told it does NOT include LED lights for night time flying. Since your web site shows pictures of the airplane parts WITH the LED lights already installed, most persons would assume the lights ARE included. PLEASE answer the following question: Does this airplane come with LED lights? YES or NO? I am sincerely interested in purchasing one if the lights come with the airplane. Thank you for your time

By Stephen Benedict Sep-27/2016 14:14:18

A

Hi,Guido

Thanks for your inquiry.

The led lights are not included.


Q

Hello.Is is of colour Blue and with the LED LIGHTS for the NIGHT FLY this wltoys f959

By Guido Onestini Sep-25/2016 13:55:49

A

Hi,Guido

Thanks for your inquiry.

The led lights are not included.


Q

Are there LED lights on the wings and tail for night flight?

By Ron Aug-14/2016 06:23:44

A

Hi,Ron

Thanks for your inquiry.

There are LED lights on the wings and tail for night flight.

Q

Does this come with the LED lights?

By Isaiah Johnson Aug-07/2016 19:26:40

A

Hello Isaiah,
Functions: Forward/backward,Turn left/right,Up/down,With light

Q

Hello could please tell me what is the maximum wind speed for this plane and what is the shipping cost as you do not mention them in your item. Ragards Jim Ward

By J. Ward Jul-16/2016 17:51:01

A

Hello J.,                                                                                                         You can see the shipping costs and delivery time during the check out. 

Steps to follow: 

  1. Add your product to your cart.

  2. Enter your delivery country.

The shipping cost will be displayed automatically.  
The price shown on the on the product page is the item price, shipping cost is not included.
Delivery cost depends on the shipping method on many factors such as weight, shipping time and the destination country.  


The maximum wind speed for this plane is 8m/s.

Q

Is in the box EU plug for charging baterries?

By Tadej Jun-14/2017 12:34:31

A

Hello Tadej,


It comes with an EU adapter for charging baterries.

Q

can I use this controller with a flight simulator? If I can, what do I need to buy to connect my computer to this controller. If it will help I am using windows 10. Thank you

By Denny Feb-10/2017 05:21:50

A

Hello Denny,

It does not have the flight simulator.

So you can not connect it to your computer.

Sorry.


Q

Ok, I have just found another confusing issue with your web site. When I went to the checkout page for finish my order for the airplane with the ORANGE decals your program JUMPS to the web site pages for the airplane WITHOUT THE LED LIGHTS AND it says that airplane does NOT include a camera OR the light bars. I want to purchase the airplane that comes WITH the ORANGE decals AND the LED lights. Please advise?

By Stephen Benedict Sep-27/2016 14:23:45

A

Hi,Stephen

Thanks for your inquiry.

Package Contents: 1 x Aircraft, 1 x Transmitter (mode 2) , 1 x Li-po Battery, 1 x Wing Set, 1 x Wing Stiffener, 1 x Balance Charger, 1 x Adapter, 1 x Chinese + English User Manual
The camera and light bars are not included. 


Q

This question is about the LED lights for this airplane. One customer was told it has LED lights installed for night time flying. Another customer was told it does NOT include LED lights for night time flying. Since your web site shows pictures of the airplane parts WITH the LED lights already installed, most persons would assume the lights ARE included. PLEASE answer the following question: Does this airplane come with LED lights? YES or NO? I am sincerely interested in purchasing one if the lights come with the airplane. Thank you for your time

By Stephen Benedict Sep-27/2016 14:14:18

A

Hi,Guido

Thanks for your inquiry.

The led lights are not included.


Q

Hello.Is is of colour Blue and with the LED LIGHTS for the NIGHT FLY this wltoys f959

By Guido Onestini Sep-25/2016 13:55:49

A

Hi,Guido

Thanks for your inquiry.

The led lights are not included.


Q

Are there LED lights on the wings and tail for night flight?

By Ron Aug-14/2016 06:23:44

A

Hi,Ron

Thanks for your inquiry.

There are LED lights on the wings and tail for night flight.

Q

Does this come with the LED lights?

By Isaiah Johnson Aug-07/2016 19:26:40

A

Hello Isaiah,
Functions: Forward/backward,Turn left/right,Up/down,With light

Q

Hello could please tell me what is the maximum wind speed for this plane and what is the shipping cost as you do not mention them in your item. Ragards Jim Ward

By J. Ward Jul-16/2016 17:51:01

A

Hello J.,                                                                                                         You can see the shipping costs and delivery time during the check out. 

Steps to follow: 

  1. Add your product to your cart.

  2. Enter your delivery country.

The shipping cost will be displayed automatically.  
The price shown on the on the product page is the item price, shipping cost is not included.
Delivery cost depends on the shipping method on many factors such as weight, shipping time and the destination country.  


The maximum wind speed for this plane is 8m/s.

Q

Just realised after ordering this does the power adapter come with a uk fitting ?

By Ryan Jul-07/2016 19:57:05

A

Hello,

The adapter of the item is EU adapter.

Q

how much for camera ?

By serge dussault Jun-12/2016 22:05:17

A

Hello serge,
Thanks for your inquiry. It does not come with camera and we don't sell camera for this item now.

Q

when do you have stock

By george Aug-24/2018 17:16:05

A

Hello George,


We regret to inform you that this item is no longer available.

 

Please check out our other amazing items here: http://www.gearbest.com/new-products/ 

Grab our best deals here: http://www.gearbest.com/gadget-deals.html 


Be the FIRST to Ask a question. Want G Points? Just Write a Review!

Q

Hi, i cant select free shipping on this item. I only get the option of standard shipping which is very expensive ($46). Is free shipping going to be available in the future again?

By zac Jun-12/2016 14:12:44

A

Hello zac,

We offer a large selection of products that are available with free shipping.

At Gearbest, FREE shipping via Flat Rate Shipping is available for most of items.
However if the item(s) is oversized or overweight, they must be shipped using Standard Shipping or Expedited Shipping instead.An additional shipping fee will be applied in such cases.
Delivery cost depends on the shipping method that is selected and weight along with the shipping time and the destination country.

Q

Can this product be shipped to India?

By Naresh Rade Apr-14/2016 19:14:08

A

Hello Naresh,
We ship everywhere in the world from the CN warehouse.

Q

Do You ship to Bulgaria from EU warehouse?

By Lachezar Mar-18/2016 11:54:09

A

Hi,

It can be shipped to Bulgaria from EU warehouse.

Q

Does it ship to Malta from the eu warehouse ?

By Samwel Feb-05/2016 17:26:46

A

Hi,

This item is not support EU warehouse at this time. We will ship from China warehouse. 

We will follow up on the guest feedback to make adjustment.  Please pay attention to our website for the update. Please feel free to ask if you have further questions. 


Q

Hi do you ship to Malta ?

By Samwel Feb-05/2016 16:54:46

A

Hi,

We can ship to Malta.We hope you enjoy shopping here with us. 


Q

Where can I buy more of this kind of batteries

By Tadej Jun-13/2017 16:38:43

A

Hello Tadej,

Here are the details about the battery:


F959 battery: 1 x rechargeable 7.4V 300mAh Li-Po (included)
Remote controller battery: 6 x 1.5 V AA battery (not included)


Please forgive us that we could not recommend you the accurate battery that you need.


Please open the link of our website and check if you can find the item you need:

http://www.gearbest.com/


We apologise for this inconvenience that may cause.


Q

How do we order the light kit/extra battery/chargers etc...?

By c. a. l. \'y Apr-06/2016 06:18:02

A

Hello c.,

For spare parts, please see http://www.gearbest.com/wltoys-f959-_gear/. Please feel free to ask if you have further pre-sale questions.