Customer Questions

Q How long is the guarantee? By gabriela Nov-14/2018 17:22:23: A
Hello gabriela, Please kindly review our warranty here : http://www.gearbest.com/about/warranty-and-return.html

Q hello, i would like get european adapter :) By pawel Jun-13/2018 17:05:11: A
Hello Pawel,We will send an adapter with all our products according to the order's country of delivery.

Q What is the average delivery time for France? By matthieu Apr-23/2018 11:24:09: A
Hello matthieu,Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.Please refer to our shipping estimations below:1) Expedited Shipping: 3-7 business days 2) Unregistered Air Mail & Registered Air Mail: 10-40 business days3) Priority Line: 5-25 business days (Only available for certain countries)Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

Q is a european plug included? By sonja Oct-30/2017 15:46:54: A
Hello sonja,We will send you an EU adapter for free.

Q Hello, could I control ilive v7 with iphone? I cant't find any application. By Piotr Sep-23/2017 07:57:15: A
Hello Piotr, We are sorry it can't.

Q Does this item come with a uk 3 pin plug or will you need an adapter for it? By Ben Aug-10/2017 20:50:58: A
Hello Ben,Yes. We will send an adapter with all our products according to the order's country of delivery.

Q Does this item compatible with a uk plug socket? And do you ship to the uk? By Ben Aug-10/2017 20:22:08: A
Hello Ben,It is an Chinese plug, usually we will ship out this item with an adaptor against your country.We can ship out to UK.Let me know if you need any further assistance.

Q Hello, I'm living in Germany. Is the product shipped from EU warehouse, e.g. from UK (as mentioned in some german test magazines)? Do I have to pay taxes if I choose expidited shipping? Thanks & best regards Stefan By Stefan Jul-26/2017 09:05:01: A
Hello Stefan,If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. For more details, please check your local customs website.See our FAQ's here: http://www.gearbest.com/about/faq.html

Q Do i have to pay tax if i order this to Netherlands? By Rajitha Jul-05/2017 14:08:59: A
Hello Rajitha,If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. For more details, please check your local customs website.See our FAQ's here: http://www.gearbest.com/about/faq.html

Q Is this item available from a EU warehouse? By Melanie Jun-07/2017 20:09:16: A
Hello, MelanieThank you for the inquiry.Sorry, the item is not available in the EU warehouse.Please feel free to contact us if you have additional questions.