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Customer Q&A

  • All(98)
  • Product Information(74)
  • Stock Status(5)
  • Payment(1)
  • About Shipping(9)
  • Others(8)
Q

hi this smartphone is compatible with italian cellular network?thanks

By carrer michele Nov-24/2017 17:46:44

A

Hello carrer,

For the issue, please check the frequency in the link http://maps.mobileworldlive.com/ and detailed information as follows:

Networks: 
2G: GSM 850/900/1800/1900MHz 
3G: WCDMA 850/900/1900/2100MHz 
4G: FDD-LTE 1800/2100MHz 

If your country can support the bands, you can use it in your country.


Q

Is this product available?

By Gevorg Oct-19/2017 05:50:23

A

Hello Gevorg,

Dispatch: Ships between Oct 22 - Nov 3 

This item usually can be sent out within 3-14 business days after payment.
Please feel free to order now.

Q

Hello, Can it be updated to Android 7? Thank You.

By Luis Aug-22/2017 14:05:07

A

Hello Luis,

Sorry it can not 

be updated to Android 7.

Q

Ola bom dia, este celular tem liguagem em portugues Brasil .

By Francisco Campos May-03/2017 09:30:04

A

Hello Francisco,


Please check  the available languages in the product specification. 

The item supports the following languages:

Japanese, Simplified/Traditional Chinese, Afrikaans, Bahasa Indonesia, Bahasa Melayu, Catala, Cestina, Dansk, Deutsch, Eesti, English, Spanish, Euskara, Filipino, French, Galego, Harvatski, IsiZulu, Italian, Kiswahili, Latviesu, Lietuviu, Magyar, Nederlands, Norsk bokmal    


Q

suport portuguese language?

By rui Mar-19/2017 18:18:02

A

Hello rui,
The item doesn't supports Portuguese language.

Q

Does this cell phone have Portuguese (Brazil) language?

By felipe Mar-02/2017 00:08:32

A

Hello felipe,

We are sorry that this phone does not support Portuguese (Brazil) language.


Please feel free to contact us if you have any questions.


Q

Is it the global versión?

By Ricardo Mar-01/2017 17:24:49

A

Hello Ricardo,

We are sorry that this phone does not come with the global version.

It comes with Chinese system.

Please feel free to contact us if you have any questions.


Q

Is this unlocked for the US?

By Garett Feb-19/2017 03:40:42

A

Hello Garett
Unlocked For Worldwide use.Please ensure local area network is compatible for Network Frequency of your country. Please check with your carrier/provider before purchasing this item.

Q

Will the OS of this phone be upgraded to Android 6 or Android 7 ?

By Moreira Feb-16/2017 14:47:06

A

Hello Moreira,
It is Android 5.0 

We have not been informed about this issues.

Q

suport greek language?

By chrismourat Feb-15/2017 12:38:34

A

Hello chrismourat,
It doesn't supports Greek langusge.

Q

hi this smartphone is compatible with italian cellular network?thanks

By carrer michele Nov-24/2017 17:46:44

A

Hello carrer,

For the issue, please check the frequency in the link http://maps.mobileworldlive.com/ and detailed information as follows:

Networks: 
2G: GSM 850/900/1800/1900MHz 
3G: WCDMA 850/900/1900/2100MHz 
4G: FDD-LTE 1800/2100MHz 

If your country can support the bands, you can use it in your country.


Q

Hello, Can it be updated to Android 7? Thank You.

By Luis Aug-22/2017 14:05:07

A

Hello Luis,

Sorry it can not 

be updated to Android 7.

Q

Ola bom dia, este celular tem liguagem em portugues Brasil .

By Francisco Campos May-03/2017 09:30:04

A

Hello Francisco,


Please check  the available languages in the product specification. 

The item supports the following languages:

Japanese, Simplified/Traditional Chinese, Afrikaans, Bahasa Indonesia, Bahasa Melayu, Catala, Cestina, Dansk, Deutsch, Eesti, English, Spanish, Euskara, Filipino, French, Galego, Harvatski, IsiZulu, Italian, Kiswahili, Latviesu, Lietuviu, Magyar, Nederlands, Norsk bokmal    


Q

suport portuguese language?

By rui Mar-19/2017 18:18:02

A

Hello rui,
The item doesn't supports Portuguese language.

Q

Does this cell phone have Portuguese (Brazil) language?

By felipe Mar-02/2017 00:08:32

A

Hello felipe,

We are sorry that this phone does not support Portuguese (Brazil) language.


Please feel free to contact us if you have any questions.


Q

Is it the global versión?

By Ricardo Mar-01/2017 17:24:49

A

Hello Ricardo,

We are sorry that this phone does not come with the global version.

It comes with Chinese system.

Please feel free to contact us if you have any questions.


Q

Is this unlocked for the US?

By Garett Feb-19/2017 03:40:42

A

Hello Garett
Unlocked For Worldwide use.Please ensure local area network is compatible for Network Frequency of your country. Please check with your carrier/provider before purchasing this item.

Q

Will the OS of this phone be upgraded to Android 6 or Android 7 ?

By Moreira Feb-16/2017 14:47:06

A

Hello Moreira,
It is Android 5.0 

We have not been informed about this issues.

Q

suport greek language?

By chrismourat Feb-15/2017 12:38:34

A

Hello chrismourat,
It doesn't supports Greek langusge.

Q

Hello, I would like to know if this cell works in Peru and with 4G

By CARLOS Feb-10/2017 02:39:32

A

Hello CARLOS,
No, it does not.

Please kindly check this link for the available network: http://maps.mobileworldlive.com/network.php?cid=213&cname=Peru

Let me know if you need any help.

Q

Is this product available?

By Gevorg Oct-19/2017 05:50:23

A

Hello Gevorg,

Dispatch: Ships between Oct 22 - Nov 3 

This item usually can be sent out within 3-14 business days after payment.
Please feel free to order now.

Q

Hello, when this phone will be avaliable in EU warehouse? Or maybe Asus ZenFone2 Deluxe will be avaliable in EU werehouse?

By Sergejs Sep-30/2015 21:45:58

A
Hi Sergejs , 
We are not plan to restock it in EU warehouse temporarily.
Q

When will this phone be in stock from the EU warehouse again??

By Joe Sep-30/2015 14:35:31

A
Hi Joe , 
We are not plan to restock it in EU warehouse temporarily.
Q

When will this product be in stock from the EU warehouse again??

By Joe Sep-30/2015 14:29:08

A
Hi Joe , 
We are not plan to restock it in EU warehouse temporarily.
Q

Do you have the phone in EU warehouse now? From wich warehouse can you deliver to Romania?

By Clauclaudiu Sep-26/2015 20:08:54

A
Hi Clauclaudiu,
We have this phone in stock in the EU warehouse now. We can send this phone to Romania from EU warehouse. 
Q

Quated price 228 is in US $ or Australia $

By Nawal Jun-19/2016 04:25:27

A

Hello Nawal, 

The price is in US dollar.
You are welcome to view the price in different currencies at the top of our home page. However we only accept payments in US Dollar.
Once you pay by Paypal and credit card your order payment will be changed into USD automatically.

Q

OLA AMIGO ,QUANTOS DIAS PARA SER ENTREGUE NO BRASIL APOS ACOMPRA DO PRODUTO E VOCES ACEITAM O CARTÃO VISA? O PAGAMENTO É A VISTA OU PODE SER PARCELADO? GRATO AGUARDO A RESPOSTA,POIS QUERO COMPRAR O PRODUTO!

By MARCELO OLIVEIRA Jan-15/2017 03:47:25

A

Hello MARCELO,

Thank you for your inquiry.

Please feel free to refer to our payment methods:http://www.gearbest.com/about/warranty-and-return.html

Thank you, Let me know if you need any help.

Have a nice day!


Q

Olá eu sou do brasil, queria saber se você podem apresentar com o valor baixo de 50 dólares para que não seja taxado?

By Dony Lima Dec-30/2016 03:11:37

A

Hello Dony,

Thank you for your inquiry.

Sorry, due to customs regulations we cannot declare a lower value on the invoice or declare the item as a gift. 

Thank you, Let me know if you need any help.

Have a nice day!


Q

Hi... Do I need to pay customs and tax fees for delivery to United Kingdom? Thanks

By Don Oct-03/2016 14:20:12

A

Hello Don,
Taxes do not come from us if any. Taxes are beyond Gearbest's control and only depend on the delivery country's regulations and policies. Generally, import taxes can be reduced and in some cases avoided ( if applicable) with postal deliveries.
For more details: http://www.gearbest.com/about/faq.html

Q

Chega em quanto tempo no cep:41.260.015 ?

By Fernando Aug-05/2016 00:25:47

A

Olá Fernando,

Nós geralmente requerem entre 3-7 dias úteis para providenciar a transferência mediante o pagamento. O tempo de processamento exacta varia de acordo com o item.

Consulte a nossa estimativa de envio a seguir:

A. Envio: cerca de 3-7 dias úteis para chegar.

B. Envio padrão: Entre 7-10 dias úteis para ser entregue.

C. Flat Rate Envios: Entre 10-25 dias úteis para ser recebido.

Para mais detalhes de envio http://www.gearbest.com/about/shipping-methods.html


Q

Gostaria de comprar o Zenfone 2 64 G, moro no Brasil, mas na hora de escolher local de destino, quando aparece a lista de paises, não encontro o Brasil. Vcs não enviam para o Brasil? E gostaria de saber se vou ter que pagar imposto sobre o telefone? Grata.

By Marinete dos Santos Correa Nov-27/2015 22:47:13

A
Hi Marinete, I am sorry for this situation. It could not be delivered to Brazil from HK warehouse due to the courier restriction. For all wholesale inquiries, we have now a specific website bulk purchase. Please check out http://www.volumebest.com/ for the best offers. Thank you for your understanding. Please feel free to ask further presale questions.
Q

Please , any chance to send Asus zenfone 2 from EU warehouses to Croatia ? kind regards

By Jelka Sep-13/2015 17:56:47

A
Hi Jelka,
We do not send Asus zenfone 2 from EU warehouses to Croatia, but from CHINA HK warehouse. We hope you enjoy shopping here with us.
Q

is there any possibility that extra taxes occur during shipment from china hk to EU? will the phone become available in EU warehouse anytime soon? does the warranty still aply in my country (i'm from Slovenia) thank you for your answer.

By bojan Sep-04/2015 15:11:45

A
Hi bojan,
We do not have the plan to have the phone on sale in EU warehouse yet. Taxes are charged by your local customs office control and are covered by the customer. Please check your country's customs policy. We recommend you ship the item by surface mail or ems to reduce or avoid ( if applicable). We have One Year Free Repair Warranty for this item for all over the world. You can send the phone back to us for respiration. Please check the warranty and return policy of Gearbest here: http://www.gearbest.com/about/warranty-and-return.html. Please feel free to ask if you have further questions. 
Q

Hi, do you ship to Brazil?

By Luiz Aug-11/2015 13:58:56

A
Hi, Luiz  !We can ship to Brazil.
Q

HI. I am interested in asus zenfone 2 ( 64 gb/4gb), so i need some answers first. 1. is this original telephone or copy 2. is there european garantie 3. is there any option that you send me that phone to Slovenia from EU warehouse

By DENIS Aug-09/2015 14:29:14

A
Hi,DENIS!
Thanks for your inquiry.
1.This phone is original.
2.We have One Year Free Repair Warranty for this phone.
Please check the warranty and return policy of Gearbest here: http://www.gearbest.com/about/warranty-and-return.html
3.We do not send this phone to Slovenia from the EU warehouse,but from CHINA HK warehouse.
Q

wonder if this phone has update android 6.0 and if it will get more updates

By joaquim ferreira Feb-05/2017 00:52:01

A

Hello joaquim
The current OS we sell is andriod 5.0. We do not have further information about the updates of android 6.0.

Q

Boa noite Gostaria de saber se este produto e novo ou usado? E quais os acessorios que acompanha o celular

By ilka Jul-07/2016 22:41:22

A

Olá ilka,

Tenha a certeza de que enviamos ao cliente da marca novo telefone. Enquanto isso, por favor, verifique o conteúdo da embalagem como abaixo:

Celular 1

Power Adapter 1

Cabo USB 1

Obrigado pela sua atenção.


Q

does this device came with Screen Protector and Case or no thank you

By bbad Jun-18/2016 21:29:43

A

Hello bbad,

This item comes without the screen protector or the case,you need to purchase it seperately.

Package contents:

Cell Phone1

Power Adapter1

USB Cable1    


Q

hello this product is original or copy

By xalyba Jun-16/2016 15:17:32

A

Hello xalyba,
The product is original.
Please feel free to order anytime.

Q

Is Asus zenFone 2 (4GB RAM 64GB) will be available in Gulf countries like Saudi Arabia and when?

By Hamdy Oct-12/2015 15:34:47

A
Hi Hamdy,
We can ship to Gulf countries .
Q

When sending the phone from EU Warehouse in Romania, do I have to pay VAT and custom taxes?

By Nicu Sep-29/2015 08:31:19

A
Hi Nicu, 
There is no  custom taxes if you ship from EU Warehouse in Romania.
Q

Will the phonecome with Play store on it we are from NLD and will weget the EU Version. ?

By Johan F Sep-26/2015 10:11:21

A
Hi Johan, 
The phone come with Play store .
Q

Hello. I have a question for you. What is asus zenfone 2 - 64 gb . , CN or WW ? . I'd like to buy, but want to know what firmware is . how many days it takes for you to order and get the phone in Romania ? thank you .

By gelu252003 Aug-11/2015 17:15:26

A
Hi gelu252003,
The phone is CN version. 
Total Delivery Time = Processing Time + Packaging Time + Shipping Time
We generally require between 3-5 business days to arrange shipment of orders. 
The exact delivery time depends on the shipping method you choose. 
1) Expedited Shipping: Around 3-7 business days to arrive.
2) Standard Shipping: Between 6-10 business days to be delivered.
3) Flat Rate Shipping: Between10-25 business days to ship to the destination. 
Please check the details in following link   http://www.gearbest.com/about/shipping-methods.html
Please feel free to ask if you have further questions.