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Customer Q&A

  • All(97)
  • Product Information(49)
  • Stock Status(16)
  • Payment(6)
  • About Shipping(19)
  • Others(5)
Q

it is suitable? http://www.gearbest.com/batteries/pp_187046.html

By hamann Feb-02/2017 08:40:36

A

Hello hamann


Thank you for your inquiry.

Battery Form Factor: 18650 

It is suitable.

Thank you, Let me know if you need any help.

Have a nice day!


Q

it comes with a battery? where to take it?

By hamann Feb-02/2017 08:18:41

A

Hello hamann,

Thank you for your inquiry.

Package Contents: 1 x Kanger Subox Mini 50W Variable Wattage Box Mod, 1 x USB Cable, 1 x English User Manual, 1 x OCC 0.5 Sub Ohm, 1 x Subtank Mini, 1 x OCC 1.5 Ohm, 2 x RBA Coil, 1 x RBA Mini Plus Base, 4 x Screw, 1 x Japanese Cotton Sheet, 1 x Screw Driver 

Please feel free to refer to this link:http://www.gearbest.com/18650-battery-_gear/.

Thank you, Let me know if you need any help.

Have a nice day!


Q

Can i use this batterie on this mod? http://www.gearbest.com/chargers-batteries/pp_22299.html

By Alex Paiva Dec-25/2016 23:08:15

A

Hello Alex,
Yes you can. Thanks for your interest.

Q

Is it a problem customs for my country ? I'm from turkey.

By Ozan Girgin Oct-06/2016 20:44:00

A

Hello Ozan,
Taxes do not come from us if any. Taxes are beyond Gearbest's control and only depend on the delivery country's regulations and policies. Generally, import taxes can be reduced and in some cases avoided ( if applicable) with postal deliveries.
For more details: http://www.gearbest.com/about/faq.html

Q

It comes with battery

By reri Jul-11/2016 23:58:32

A

Hello reri,
It does not come with the battery .

Q

Is this item in stock?

By Orcun Jun-20/2016 09:12:43

A

Hello,

Yes, the item is in stock now.

Welcome to buy items on our website.

Q

It's original ?

By Denis May-20/2016 00:59:00

A

Hello Denis,
The product is original.
Please feel free to order anytime.

Q

Hello! When it will be in stock&

By Maria Apr-19/2016 17:02:24

A

Hi ,

We are pleased to inform it is available for purchase.Have a nice day.


Q

Is it original?

By Vladimir Mar-28/2016 07:25:50

A

Hello Vladimir,
The products is original.
Please feel free to order anytime.

Q

Whether delivered goods in Russia?!

By Alexander Mar-21/2016 14:49:18

A

Hello Alexander,

Thank you for your inquiry,we can ship it to Russia.Have a nice day.


Q

it is suitable? http://www.gearbest.com/batteries/pp_187046.html

By hamann Feb-02/2017 08:40:36

A

Hello hamann


Thank you for your inquiry.

Battery Form Factor: 18650 

It is suitable.

Thank you, Let me know if you need any help.

Have a nice day!


Q

it comes with a battery? where to take it?

By hamann Feb-02/2017 08:18:41

A

Hello hamann,

Thank you for your inquiry.

Package Contents: 1 x Kanger Subox Mini 50W Variable Wattage Box Mod, 1 x USB Cable, 1 x English User Manual, 1 x OCC 0.5 Sub Ohm, 1 x Subtank Mini, 1 x OCC 1.5 Ohm, 2 x RBA Coil, 1 x RBA Mini Plus Base, 4 x Screw, 1 x Japanese Cotton Sheet, 1 x Screw Driver 

Please feel free to refer to this link:http://www.gearbest.com/18650-battery-_gear/.

Thank you, Let me know if you need any help.

Have a nice day!


Q

Can i use this batterie on this mod? http://www.gearbest.com/chargers-batteries/pp_22299.html

By Alex Paiva Dec-25/2016 23:08:15

A

Hello Alex,
Yes you can. Thanks for your interest.

Q

It comes with battery

By reri Jul-11/2016 23:58:32

A

Hello reri,
It does not come with the battery .

Q

It's original ?

By Denis May-20/2016 00:59:00

A

Hello Denis,
The product is original.
Please feel free to order anytime.

Q

Is it original?

By Vladimir Mar-28/2016 07:25:50

A

Hello Vladimir,
The products is original.
Please feel free to order anytime.

Q

Hi, is the Chinese version is an original or a clone? Thank you so much!

By Delia Kabus Mar-07/2016 18:57:36

A

Hello Delia,
The products is original.
Please feel free to order anytime.

Q

And will this product available in Russia ?

By Nikolai Jan-16/2016 15:02:33

A
Thank you for your inquiry.
I am sorry, it is not available in Russia. Please order it from China warehouse.
Q

На данном моде пин подпружиненный?

By For Gamers, by Gamers Jan-10/2016 11:30:23

A
Thank you for your inquiry.
Yes, the connector is spring-loaded.
Thanks in advance for your order.
Q

здравствуйте есть ли гарантия на данный продукт

By igor Dec-24/2015 12:36:30

A

Hello igor,

Thank you for your inquiry.

As to the warranty, please refer to the following link 

http://www.gearbest.com/about/warranty-and-return.html


Q

Is this item in stock?

By Orcun Jun-20/2016 09:12:43

A

Hello,

Yes, the item is in stock now.

Welcome to buy items on our website.

Q

Hello! When it will be in stock&

By Maria Apr-19/2016 17:02:24

A

Hi ,

We are pleased to inform it is available for purchase.Have a nice day.


Q

Скажите когда товар будет на российском складе . Можно ли сделать предзаказ?

By Max Jan-16/2016 09:04:36

A
Thank you for your inquiry. 
I am sorry, it is not available in Russia. Please order it from China warehouse.
Q

Hello, When will be your next availabilities for this product in black or white at the EU warehouse? Thx Kevin

By Kevin Cichosz Nov-24/2015 11:48:13

A
Hi Kevin, I am sorry to inform you that they are only available in China and USA warehouse.  We can not sure when it will be available in EU stock.  It depends on the customers' demand and the production of this item. We are trying to replenish this item in EU as much as we can. Please kindly continually concern this item on our website.Thank your for your inquiry. Please feel free to ask if you have further questions. 
 
Q

when this product is in stock in Russia ?

By Artyom Oct-27/2015 13:26:50

A
Thank you for your inquiry.
We are not sure about when it will be in stock there but you can order it from China. 
It is better than waiting for the restocking in Russia warehouse.
ETA 10~25 working days
Great day!
Q

Hello! Is this awesome stuff in stock in Russian border? Thanks.

By Alexander Oct-20/2015 00:49:56

A
Hi Alexander, 
We are delighted to inform you that the item is in stock and is available for purchase.
Q

Hi GB, Is this item in stock in EU warehouse?

By Mark Oct-16/2015 19:50:49

A
Hi Mark, 
We are delighted to inform you that the item is in stock and is available for purchase.
Q

When it appears on the russian border?

By Rodion Oct-07/2015 19:01:21

A
Hi Rodion, 
We have no plan to restock it in russian border temporarily.
Q

when it will be in stock in Russia?

By Dmitry Sep-30/2015 01:19:56

A
Hi Dmitry, 
We have no plan to restock it in Russia warehouse temporarily.
Q

Hello . Could you give information about stock? How many days you can prapare and send this product for shipping? Best regards. Mustafa.

By Musti Sep-08/2015 11:15:47

A
Hi Musti,this item is in stock in China and Russia. Generally we need 3 to 5 working days for preparing your order. Thank your for your inquiry. Please feel free to ask further pre-sale questions.
Q

Здравствуйте, я хотел купить этот товар, но не успел на распродажу! Скажите пожалуйста могу ли я его купить за 44$ как он стоил вчера? или когда будет следующая распродажа?

By Олег Mar-17/2016 19:54:32

A

Hi ,

We are pleased to inform it is available for purchase.It is now $53.90.Have a nice day.


Q

Здравствуйте! Хочу заказать данный девайс, но он отсутствует на складе в РФ, могу ли я заказать его со склада США, и какая между ними разница?

By Aleksey Dec-22/2015 12:50:22

A
Hi Aleksey, I am sorry to inform you we can not deliver it to Russia from USA warehouse. We can ship it to Russia from China. Thank you for your kind understanding. Best wishes to you and Merry Christmas!
Q

I did an order WW1506222230586021. Where i can see status? Is package already send? How i can get the track number? i wrote to your support but steel no answer...

By Pas Jun-25/2015 04:11:33

A
Hi, Pas ! Your order will be sent out in 2 working days,then you will receive a tracking number, please rest assured and sorry for not replying you timely.
Q

Hello, please tell me why the order status changed "payment failed." The money was debited from the bank katy day of ordering.

By sarai Jun-14/2015 13:48:21

A
Hi, sarai  !We are sorry the payment is not go through.Please change another account or payment method.
Q

Hi, I preordered this one when it was 56.47$ or something like that and now i see a new price, which price i'm gonna pay? the old one when i ordered or the new one?

By Amine Jun-10/2015 22:15:46

A
Hi, Amine! You will got the old price.We will refund the extra if you click the price protection in 72hrs.
Q

Another question about Kanger Subox Mini 50W black. Payment will be made as a pre-order or already as a regular purchase???

By bacmazza Jun-02/2015 18:34:16

A
Hi, bacmazza  ! The item will not made  as a pre-order.
Q

Is it a problem customs for my country ? I'm from turkey.

By Ozan Girgin Oct-06/2016 20:44:00

A

Hello Ozan,
Taxes do not come from us if any. Taxes are beyond Gearbest's control and only depend on the delivery country's regulations and policies. Generally, import taxes can be reduced and in some cases avoided ( if applicable) with postal deliveries.
For more details: http://www.gearbest.com/about/faq.html

Q

Whether delivered goods in Russia?!

By Alexander Mar-21/2016 14:49:18

A

Hello Alexander,

Thank you for your inquiry,we can ship it to Russia.Have a nice day.


Q

when it says 10-25 days, what would the avg. shipping time be? if I get the shipping insurance but not the tracking number would my shipment still be safe? what if I receive the product and the box is opened or the product is not working/Damaged? why is there such big differences in prices between the US warehouse and the China warehouse? Is it not the same product? What if I receive it and it is not an Authentic Product (Anti-Counterfeit card missing from box) how would that situation work out?

By Daniel Fluter Feb-27/2016 00:36:00

A

Hi,

Total Delivery Time = Processing Time + Packaging Time + Shipping Time

We generally require between 3-5 business days to arrange shipment of orders. 

The exact delivery time depends on the shipping method you choose. 

1) Expedited Shipping: Around 4-7 business days to arrive.

2) Standard Shipping: Between 6-8 business days to be delivered.

3) Flat Rate Shipping: Between10-25 business days to ship to the destination. 

Please check the details in following link   http://www.gearbest.com/about/shipping-methods.html

We will offer you the tracking number for this item.


We have a detailed warranty policy for all of our customers. 

Please kindly refer to the details of our return warranty on: http://www.gearbest.com/about/warranty-and-return.html      

We recommend all of our customers to carefully review the policy and the information.

The products are the same. But the cost of the warehouse is different, so the product prices are different.

Please rest assured that this is the original.

Q

Можно ли заказать из США в Россию?

By Юрий Feb-02/2016 20:27:39

A
Hi Юрий  ,
Thank you for your inquiry.We can only send it to Russia from our China warehouse.Have a nice day.
Q

its free shiping

By elias Oct-23/2015 17:10:58

A
Dear elias, 
Thanks for your inquiry.
Yes, it is free shipping.
Free shipping is flat rate shipping by postal service. ETA 10~25 working days, but it is usually 15 working days if there is no delay during shipping.
Have a nice day!
Q

The ordering system does not allow me to order from your European warehouse and shipped this order in Cyprus. Why; Cyprus is a European country. If i order from Chinese warehouse will be forced to pay a taxes.

By Vagelis34 Oct-06/2015 10:50:46

A
Hi Vagelis34,
We are so sorry for the inconvenience.Our EU warehouse is imperfect,we can only ship to part of the country of The European Union.We are trying to consummate our  EU warehouse. 
Q

Is it possible to send us this product in Cyprus?

By Vagelis34 Oct-05/2015 07:50:36

A
Hi Veler  ,
We can ship to Vagelis34.
Q

No shipping fom EU store to MALTA (europe)??

By Chris Oct-02/2015 17:12:04

A
Hi Chris,
We are sorry we can not ship to MALTA  from EU store.
Q

how long would this take to be delivered to my address in the UK, thnx...

By Dean Ched Sep-27/2015 13:22:38

A
Hi Dean,
Total Delivery Time = Processing Time + Packaging Time + Shipping Time
We generally require between 3-5 business days to arrange shipment of orders. 
The exact delivery time depends on the shipping method you choose. 
1) Expedited Shipping: Around 4-7 business days to arrive.
2)Priority direct mail:Around 7-15 working days to arrived.
3) Standard Shipping: Between 6-8 business days to be delivered.
4) Flat Rate Shipping: Between10-25 business days to ship to the destination. 
Please check the details in following link   http://www.gearbest.com/about/shipping-methods.html
Q

Hello. Is it possible to calculate the approximate delivery time to Russia in St. Petersburg. Time to birthday wife. P. S. I write through the translator

By Yurii Sep-23/2015 22:07:37

A
Hi Yurii ,
Total Delivery Time = Processing Time + Packaging Time + Shipping Time
We generally require between 3-5 business days to arrange shipment of orders. 
The exact delivery time depends on the shipping method you choose. 
1) Expedited Shipping: Around 4-7 business days to arrive.
2)Priority direct mail:Around 7-15 working days to arrived.
3) Standard Shipping: Between 6-8 business days to be delivered.
4) Flat Rate Shipping: Between10-25 business days to ship to the destination. 
Please check the details in following link   http://www.gearbest.com/about/shipping-methods.html
Q

Hello! Where this product come faster in Russia or Ukraine! Thank you

By Dima Sep-29/2015 02:49:01

A
Hi Dima  , 
It is faster in Russia.
Q

May I ask how long is the warranty? Does Gearbest have warranty for this item?

By Ho Duy Tam Jul-30/2015 14:02:59

A
Hi,Ho!
For your inquiry, please review our warranty and return policy on this link: http://www.gearbest.com/about/warranty-and-return.html
If the item you ordered has an issue,please submit a ticket to our Support Center. http://support.gearbest.com/
We will reply you soon with solutions regarding to your situation.
Q

how long will it be at the 52.99 price? dont get paid till 3rd of july.

By corey Jun-29/2015 11:35:39

A
Hi, corey  ! The price is not available now.
Q

Does the white sub box mini comes with the black and white drip tips? And how long does it usually take to ship to NZ? Plus are there any way to verify that this is a genuine Kangertech product when I purchase it?

By Joe Jun-25/2015 06:46:42

A
Here are the package contents:Package Contents: 1 x Kanger Subox Mini 50W Variable Wattage Box Mod, 1 x USB Cable, 1 x English User Manual, 1 x OCC 0.5 Sub Ohm, 1 x Subtank Mini, 1 x OCC 1.5 Ohm, 2 x RBA Coil, 1 x RBA Mini Plus Base, 4 x Screw, 1 x Japanese Cotton Sheet, 1 x Screw Driver
Please check the shipping details in following link   http://www.gearbest.com/about/shipping-methods.html
Q

When will this product be available?

By Brian nannie May-31/2015 22:50:00

A
hi Brian, the white will be June 5th if no delay, but the black is in stock. If you need it urgently, you can choose black color.