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Customer Questions & Answers

  • All(96)
  • Product Information(61)
  • Stock Status(3)
  • Payment
  • About Shipping(29)
  • Others(2)
Q

Can you ship to indonesia?

By restu Jan-15/2019 07:55:35

A

Hello Restu,


We are sorry that we cannot ship to your country.

Let me know if you need any further assistance. 


Q

can you ship this to indonesia?

By Bay Jan-15/2019 00:51:06

A

Hello Bay,

I have checked this for you. Due to the limitations with the shipping method, unfortunately this product cannot be shipped to your country at this time. 

We will aim at improving this as soon as possible.


Please kindly check out our other available items here: http://www.gearbest.com/new-products/

Grab our best deals here: http://www.gearbest.com/gadget-deals.html



Q

Can you ship to México?

By Jesus Canales Aug-01/2018 16:21:56

A

Hello Jesus,

I have checked this for you. Due to the limitations with the shipping method, unfortunately this product cannot be shipped to your country at this time. 

We will aim at improving this as soon as possible.


Please kindly check out our other available items here: http://www.gearbest.com/new-products/

Grab our best deals here: http://www.gearbest.com/gadget-deals.html



Q

Why no shipping method to Ukrane ? :( Want to buy it so mutch...

By Kirill Jul-06/2018 13:37:48

A

Hello Kirill,


We have checked this for you. Due to the limitations with the shipping method, unfortunately this product cannot be shipped to your country at this time. 

We will aim at improving this as soon as possible.


Q

Can you ship to Cyprus?

By Giorgos May-21/2018 09:18:01

A

Hello Giorgos,
If there is available shipping method or you can choose your country when you make this order, it means we can ship it to your country now.


Q

Can you ship to Peru?

By Jose HM May-01/2018 05:10:08

A

Hello Jose,
If there is available shipping method or you can choose your country when you make this order, it means we can ship it to your country now.

Q

Can you ship to Russia?

By Peter Mar-10/2018 12:37:40

A

Hello Peter, 
We can't ship it to Russia.

Let me know if you need any help.

Q

is this power bank compatible with Xiaomi Redmi 4A 4G Smartphone - INTERNATIONAL

By mouloud aouis Feb-23/2018 14:36:57

A

Hello Anouis,

Yes, it is compatible.

Thank you for your inquiry.

Q

Hi Does the product compatible with iphone 7plus. Also shipping to india ?

By Jino Mohan Sep-05/2017 18:14:21

A

Hello Jino,

Yes it support.

I have checked this for you. Due to the limitations with the shipping method, unfortunately this product cannot be shipped to your country at this time. 

We will aim at improving this as soon as possible.


Please kindly check out our other available items here: http://www.gearbest.com/new-products/

Grab our best deals here: http://www.gearbest.com/gadget-deals.html



Q

Hello, Is this product coming back to stock or not?

By Julia Jul-25/2017 19:56:56

A

Hello Julia,


Unfortunately, this item is discontinued and we do not have the forecast for its arrival. 


Please check out our other amazing items here: http://www.gearbest.com/new-products/ 

Grab our best deals here: http://www.gearbest.com/gadget-deals.html 


Q

Can you ship to indonesia?

By restu Jan-15/2019 07:55:35

A

Hello Restu,


We are sorry that we cannot ship to your country.

Let me know if you need any further assistance. 


Q

can you ship this to indonesia?

By Bay Jan-15/2019 00:51:06

A

Hello Bay,

I have checked this for you. Due to the limitations with the shipping method, unfortunately this product cannot be shipped to your country at this time. 

We will aim at improving this as soon as possible.


Please kindly check out our other available items here: http://www.gearbest.com/new-products/

Grab our best deals here: http://www.gearbest.com/gadget-deals.html



Q

is this power bank compatible with Xiaomi Redmi 4A 4G Smartphone - INTERNATIONAL

By mouloud aouis Feb-23/2018 14:36:57

A

Hello Anouis,

Yes, it is compatible.

Thank you for your inquiry.

Q

Hi Does the product compatible with iphone 7plus. Also shipping to india ?

By Jino Mohan Sep-05/2017 18:14:21

A

Hello Jino,

Yes it support.

I have checked this for you. Due to the limitations with the shipping method, unfortunately this product cannot be shipped to your country at this time. 

We will aim at improving this as soon as possible.


Please kindly check out our other available items here: http://www.gearbest.com/new-products/

Grab our best deals here: http://www.gearbest.com/gadget-deals.html



Q

Can you ship to Brazil?

By Alceu Mar-05/2017 04:19:50

A

Hello Alceu
Sorry. Currently we cannot ship this product to Brazil.  Thanks for your support.

Q

Can it be shipped to Brazil?

By Alceu Mar-04/2017 20:03:58

A

Hello Alceu,

I am sorry, currently we cannot ship it to your country due to the limitation of the shipping company we cooperate with.

 However, we hope that it will change in the near future and you will be able to order it at that time.


Q

Hello. Is this power bank compatible with Samsung Galaxy J5? Do you ship it to Portugal? Thanks.

By Liliana Brandão Feb-27/2017 21:37:28

A

Hello Customer,

The answer is yes. We can ship it to you.

Q

is this product compatible with Acer Liquid Z500?

By Homero Coutinho Feb-18/2017 13:10:36

A

Hi Homero,


Mainly Compatible with: Apple,HTC Droid DNA,NOTE,SAMSUNG,MP4,GPS,HTC 8X,HTC,Blackberry,Samsung Galaxy S3 I9300,Galaxy Note 3 N9000,Samsung Note 5,Sony Ericsson,iPod,iPad,iPhone 6,iPhone 6 Plus,iPhone 6S,Nokia Lumia 920/820,Google Nexus 4/5,Samsung S6 Edge Plus,Samsung Galaxy S5,iPad Air,PSP,Tablet 

Thank you for your attention. 


Q

Hello, Is this powerbank compatible with xiaomi redmi note 3? thanx

By nikos Feb-17/2017 18:32:14

A

Hello nikos


Thank you for your inquiry.

Yes, it is compatible with xiaomi redmi note 3

Thank you, Let me know if you need any help.

Have a nice day!


Q

Is this powerbank compatible with Samsung Galaxy S 7?

By Uli Feb-09/2017 18:14:46

A

Hello Uli,
Yes, It compatibles with Samsung Galaxy S 7

Q

Hello, Is this product coming back to stock or not?

By Julia Jul-25/2017 19:56:56

A

Hello Julia,


Unfortunately, this item is discontinued and we do not have the forecast for its arrival. 


Please check out our other amazing items here: http://www.gearbest.com/new-products/ 

Grab our best deals here: http://www.gearbest.com/gadget-deals.html 


Q

Olá, tem previsão de quando vai chegar a cor prata? Estou aguardando tem bastante tempo mais nunca mais vi essa cor.

By Jonatas Feb-12/2017 10:01:57

A

Hello Jonatas,
Sorry we don't have it

I suggest http://www.gearbest.com/power-banks/pp_492337.html?wid=21

Q

When are you expecting to have this on EU Warehouse?

By Hugo S Aug-11/2016 12:04:58

A

Hello Hugo,

This item is not in stock in EU warehouse temporarily.
Once it is back to our EU warehouse,we will update it on the website.
Please  attention to  our website.Thank you for your attention.

Be the FIRST to Ask a Question. Want GB Points? Just Write a Review!

Q

Why no shipping method to Ukrane ? :( Want to buy it so mutch...

By Kirill Jul-06/2018 13:37:48

A

Hello Kirill,


We have checked this for you. Due to the limitations with the shipping method, unfortunately this product cannot be shipped to your country at this time. 

We will aim at improving this as soon as possible.


Q

Can you ship to Cyprus?

By Giorgos May-21/2018 09:18:01

A

Hello Giorgos,
If there is available shipping method or you can choose your country when you make this order, it means we can ship it to your country now.


Q

Can you ship to Peru?

By Jose HM May-01/2018 05:10:08

A

Hello Jose,
If there is available shipping method or you can choose your country when you make this order, it means we can ship it to your country now.

Q

Can you ship to Russia?

By Peter Mar-10/2018 12:37:40

A

Hello Peter, 
We can't ship it to Russia.

Let me know if you need any help.

Q

WHY CAN NOT SHIP TO MEXICO?

By JUAN ALBERTO Mar-03/2017 17:11:01

A

Hello JUAN,
Due to the customs, we can not ship it to Mexico.

Q

Why you cant ship it to Greece?

By G Mar-02/2017 15:00:31

A

Hello G,
Due to the customs, there is no available shipping method.

Q

Hi, I would like to know why this item can not be shipped to Uruguay, I'm interesting on it. Thanks, Alejandro.

By abentan Feb-12/2017 14:12:22

A

Hello abentan,

I am sorry, currently we cannot ship it to your country due to the limitation of the shipping company we cooperate with. 

However, we hope that it will change in the near future and you will be able to order it at that time.

Thanks for your interest. 



Q

Hola qué tal por qué ya no pueden enviar baterías a México ? Qué tal por correo certificado O con empaque especial

By jaime Jan-25/2017 03:40:37

A

Hello jaime,

Thank you for your inquiry.

In this case, these shipping methods are not available for the destination country in your address. Hence there is no shipping method option. We also hope the courier will improve. 

Thank you, Let me know if you need any help.

Have a nice day!


Q

здравствуйте, а вы отправляете товар в Russian Federations? и как хорошо упакован товар?

By вадим Jan-24/2017 17:08:54

A

Hello вадим,

We can send the item to the Russian Federations

Generally it can be shipped within 3-7 business days after the payment. The exact processing time varies depending on the item.
Please refer to our shipping estimation below:
1) Expedited Shipping: 3-7 working days 
2) Unregistered Air Mail & Registered Air Mail:10-40 working days
3) Priority Line : 5- 25 working days(Only for partial countries)
Learn more information about shipping from http://www.gearbest.com/about/shipping-methods.html 

Q

why no more free shipping?

By leandro Oct-14/2016 23:14:45

A

Hello leandro,
Given that we ship from China a large volume of orders, we can guarantee we provide the best price for international shipments. Kindly note that shipping fees are charged by the shipping company.
Please take a look at our free shipping product here ( sent by flat rate shipping).
http://www.gearbest.com/about/shipping-methods.html

Q

Can you ship to México?

By Jesus Canales Aug-01/2018 16:21:56

A

Hello Jesus,

I have checked this for you. Due to the limitations with the shipping method, unfortunately this product cannot be shipped to your country at this time. 

We will aim at improving this as soon as possible.


Please kindly check out our other available items here: http://www.gearbest.com/new-products/

Grab our best deals here: http://www.gearbest.com/gadget-deals.html



Q

Dear Sir Or Madam My name is Sammy i am a product reviewer and i am also a Youtuber. I am really interested in your product and i want to review it. I am very good a describing and reviewing products. I was wondering if you were as so kind to please provide me with your product for a review for Gearbest or if really liked the product i will do a review on Youtube. For Your product review i will : -I will give a good long paragraph or so on how good the product is. (on Gearbest) (100% willl be done) -I will give advise on how it can be improved (100% will be done) -I will tell its Pro's And Cons (100% will be done) -If i really like the product then i will do a review on my channel (If the product is really like) -On my YouTube Channel i will unbox the product and give a shout out to you and also give product links (100% will be done) If you are interested in this offer of sponsorship then please reply to this or email me on samtube252@gmail.com. Thanks For Your Time, Sammy.

By Sammy Ibrahimi Sep-04/2016 11:43:40

A

Hello Sammy,
You just need to contact youtube@gearbest.com.