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Customer Questions & Answers

  • All(100)
  • Product Information(57)
  • Stock Status(5)
  • Payment(2)
  • About Shipping(27)
  • Others(8)
Q

Hello there is Italian language on phone?

By Aurelio Sep-11/2017 12:16:34

A

Hello Aurelio,
Yes it has Italian.

Q

It's possible to download any software from google play store or there are limitations caused by miui interface?

By Aurelio Cusani Sep-11/2017 11:45:01

A

Hello Aurelio,
Yes it has google playstore.


Q

What kind of power adapter is included in package?

By Aurelio Sep-11/2017 11:43:41

A

Hello Aurelio,
We will offer an EU adapter so you can use in your country.

Q

Hi , Does this product come with a Global ROM and OTA support ? does this have Google Play store installed?

By Mehdi Jan-09/2017 01:19:21

A

Hello Mehdi,

Thank you for your inquiry.

It does not have Global ROM and OTA support. 

It has Google Play store installed.

Thank you, Let me know if you need any help.

Have a nice day!


Q

Does it come with windows 10 O S

By M. DAWOOD Jul-13/2016 05:46:15

A

Hello M., 
This phone comes with Android 5.0. Thanks for your attention.

Q

hello i have some question about this item: 1) what does it means unlock phablet, can i use it like a phone . 2) it works with greek mobile services 3) European ORIGINAL charger included? or do i need an adapter?

By tasos Jun-19/2016 21:28:04

A

Hello tasos,
You can use it like a phone when inserting the sim card.

This item is Unlocked for Worldwide use. Please ensure local area network is compatible. 

It supports the Network: 

  2G: GSM 850/900/1800/1900MHz
   3G: WCDMA 850/900/1900/2100MHz
   4G: FDD-LTE 1800/2600MHz

We will send an adaptor according to the order's country of delivery.

Q

Is it compatible with Japan LTE

By steve Apr-16/2016 04:46:34

A

Hello steve,

This item is Unlocked for Worldwide use. Please ensure local area network is compatible. 

It supports the Network: 

2G: GSM 850/900/1800/1900MHz
   3G: WCDMA 850/900/1900/2100MHz
   4G: FDD-LTE 1800/2600MHz


Q

Greeting. I want to order this device with the EU warehouses , but I can not find Croatia on the list for shipping . Is it possible to send this product to Croatia and what would have been the price . Thanks

By Nemanja Mar-16/2016 09:52:12

A

Hi Nemanja,

Thank you for your inquiry. We can not shipt this product to Croatia from EU warehouse temporarily. We will ship from China warehouse. 

We will follow up on the guest feedback to make adjustment.  Please pay attention to our website for the update. Please feel free to ask if you have further questions. 


Q

wich warranty has this smartphone? 1 or 2 years of warranty?

By Paolo Mar-05/2016 16:21:01

A

Hello Paolo,
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

Q

Hola, hacen envios a la Argentina y cuanto saldria

By Jose Feb-18/2016 04:29:40

A

Hi,

We can ship to Argentina.

Delivery cost depends on the shipping method (the flat rate shipping is free shipping) that is selected and weight, along with the shipping time and the destination country.

Please add all the items to cart, and then choose the country you want the order to be shipped to. 

The estimate shipping cost and total amount will be displayed for each shipping method.


Q

Hello there is Italian language on phone?

By Aurelio Sep-11/2017 12:16:34

A

Hello Aurelio,
Yes it has Italian.

Q

It's possible to download any software from google play store or there are limitations caused by miui interface?

By Aurelio Cusani Sep-11/2017 11:45:01

A

Hello Aurelio,
Yes it has google playstore.


Q

What kind of power adapter is included in package?

By Aurelio Sep-11/2017 11:43:41

A

Hello Aurelio,
We will offer an EU adapter so you can use in your country.

Q

Hi , Does this product come with a Global ROM and OTA support ? does this have Google Play store installed?

By Mehdi Jan-09/2017 01:19:21

A

Hello Mehdi,

Thank you for your inquiry.

It does not have Global ROM and OTA support. 

It has Google Play store installed.

Thank you, Let me know if you need any help.

Have a nice day!


Q

Does it come with windows 10 O S

By M. DAWOOD Jul-13/2016 05:46:15

A

Hello M., 
This phone comes with Android 5.0. Thanks for your attention.

Q

hello i have some question about this item: 1) what does it means unlock phablet, can i use it like a phone . 2) it works with greek mobile services 3) European ORIGINAL charger included? or do i need an adapter?

By tasos Jun-19/2016 21:28:04

A

Hello tasos,
You can use it like a phone when inserting the sim card.

This item is Unlocked for Worldwide use. Please ensure local area network is compatible. 

It supports the Network: 

  2G: GSM 850/900/1800/1900MHz
   3G: WCDMA 850/900/1900/2100MHz
   4G: FDD-LTE 1800/2600MHz

We will send an adaptor according to the order's country of delivery.

Q

Is it compatible with Japan LTE

By steve Apr-16/2016 04:46:34

A

Hello steve,

This item is Unlocked for Worldwide use. Please ensure local area network is compatible. 

It supports the Network: 

2G: GSM 850/900/1800/1900MHz
   3G: WCDMA 850/900/1900/2100MHz
   4G: FDD-LTE 1800/2600MHz


Q

wich warranty has this smartphone? 1 or 2 years of warranty?

By Paolo Mar-05/2016 16:21:01

A

Hello Paolo,
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

Q

Can write in chinese or just type in Chinese ?

By cfleng Jan-28/2016 21:30:24

A
Hi Cfleng,
It can write in Chinese. Please feel free to ask if you have further questions.
Q

I will onlu buy this phone if you could sent it to me fully in Spanish language and with a EU Plug charger compatible for Spain use. Please confirm also that it operates under 3G :900 ans 2100 and 4G: 2600 so it is compatible for Spain King Rgards

By Alvaro Jan-18/2016 17:17:14

A
Hi Alvaro,
This phone is fully support Spanish language. We will offer the correct power adapter according to the order country. This phone supports 2G: GSM 850/900/1800/1900MHz 3G: WCDMA 850/900/1900/2100MHz 4G: FDD-LTE 1800/2600MHz. We hope you enjoy shopping here with us.
Q

Hi, is this phone in EU warehouse stock?

By Eszter Dec-04/2015 19:39:37

A
Hi Eszter,
This item is in stock for immediately shipping in the EU warehouse now. We hope you enjoy shopping here with us.
Q

Hello Gearbest, Is this phone in stock now(what color)??? Can i order??? How many days to receive it??? Thanks a lot Kostas

By kostas Dec-01/2015 07:37:56

A
Hi Kostas, the XIAOMI MI4I Unlocked Phablet - WHITE is available in EU, USA and HK warehouses.  For your inquiry, please add the items to cart and Proceed to Checkout firstly, then fill the detail destination information when you check out. There will be Available Shipping Methods for you to choose.The exact delivery time depends on the shipping method you choose. Generally we need 3-5 business days (excluding non-working days) for processing your order. Please check typical shipping time in following link:http://www.gearbest.com/about/shipping-methods.html?jkjl  Total Delivery Time = Processing Time + Packaging Time + Shipping Time Thank you for your inquiry. Please feel free to ask further presale questions.
Q

N THE LANGUAGES I CAN USE POLAND? OR THERE AREN'T? Can you send this phone in Poland? ist there any problem?

By Mateusz Nov-17/2015 14:05:02

A
Hi Mateusz,
This item supports Polish language. We send this phone to Poland. Please feel free to ask if you have further questions. 
Q

Hi, do you have this terminal in stock? Is it new? Are the google services installed and can be used in spanish? Thank you

By Mark Nov-08/2015 14:33:36

A
Hi Mark,
This item is in stock for immediately shipping now. The item will come with GooglePlay store installed and can be used in spanish. Please feel free to ask if you have further questions. 
Q

Hi, is it in stock?

By Julius Oct-14/2015 15:38:31

A
Hi Julius, 
We are delighted to inform you that the item is in stock and is available for purchase.
Q

quanto custa o tm em euros?

By Manel Dec-17/2015 19:31:45

A
Hi Tom  ,
Many thanks for your recent inquiry. The prices are in US dollars. You can choose the currency in the right top of the website. If you can not find your currency,
please use following exchanging tool, the link is http://www.xe.com.
Q

What time will there be 8.90$

By Dougie Aug-27/2015 12:41:03

A
Hi Dougie, 
It is on Aug 29 GMT 12:00. Only 1pc. Hope you enjoy shopping here with us.
Q

Greeting. I want to order this device with the EU warehouses , but I can not find Croatia on the list for shipping . Is it possible to send this product to Croatia and what would have been the price . Thanks

By Nemanja Mar-16/2016 09:52:12

A

Hi Nemanja,

Thank you for your inquiry. We can not shipt this product to Croatia from EU warehouse temporarily. We will ship from China warehouse. 

We will follow up on the guest feedback to make adjustment.  Please pay attention to our website for the update. Please feel free to ask if you have further questions. 


Q

Hello, i'am from italy. If i choose HK Waerehouse it arrive to me? Thanks

By Svetlana Jan-14/2016 11:16:03

A
Hi,
We can ship this item to Italy from HK warehouse.
Q

Hi Gear Why with EU Warhouse disappeared option “Flat Rate Shipping”

By Wojciech Dec-14/2015 23:40:20

A
Hi Wojciech, I am sorry for this inconvenience. Generally we ship the items from local warehouse via the local standard shipping. For a detailed explanation about each shipping method, destinations and approximate delivery times, please see: http://www.gearbest.com/about/shipping-methods.html?jkjl  Thank you for your inquiry. Have a nice day!
Q

¿cuanto tardaria en llegar a España si lo pido hoy?

By juan carlos Dec-09/2015 20:08:33

A
Hi Juan, the estimated shipping time from EU warehouse to Spain is 7-15 working days. Generally we need  1-2 business days(excluding non-working days) for processing your order in EU warehouse. Total Delivery Time = Processing Time + Packaging Time + Shipping Time Thank your for your inquiry. Please feel free to ask if you have further questions. 

Q

Why do not you send things from EU warehouse in Croatia , it is in the EU ?

By dnO Dec-04/2015 00:04:53

A
Hi dnO,
We are so sorry for the inconvenience. Our EU warehouse is imperfect at this time, we can only ship to part of the country of The European Union. We are trying to consummate our EU warehouse. 
Q

Hi, do you ship to Bosnia from EU warehouse?

By Rajko Dec-02/2015 09:54:59

A
Hi Rajko,
We can not ship this phone to Bosnia from EU warehouse. Thank you for your inquiry.
Q

do you ship to Ukraine?

By Customer Nov-30/2015 14:38:59

A
Hi,
We can ship to Ukraine. We hope you enjoy shopping here with us.   
Q

I want to have tracking my phone. If I select "Flat Rate Shipping", this is option with tracking shipment?

By Mateusz Nov-26/2015 21:20:58

A
Hi Mateusz, we can offer the tracking number for free of charge on the order which is over 40 USD.  Thank you for your inquiry. Please feel free to ask further presale questions.
Q

Hi Will I pay any customs fees if I order this phone for EU Warehouse? Can you guarantee it?

By Peter Oct-24/2015 14:13:15

A
Hi Peter, this item is available in EUR warehouse which we can ship the item from. If the item you order is shipped from the EUR warehouse, it will avoid the tax and the delivery time will shorter than the item shipped form China warehouse. Thanks for your inquiry. 
Q

Hello, Please are you sure, you can't deliver to Reunion even if it's not free the delivery?

By Tal Oct-15/2015 11:59:33

A
Hi Tal , 
We can delivery to Reunion.
Q

Hola, hacen envios a la Argentina y cuanto saldria

By Jose Feb-18/2016 04:29:40

A

Hi,

We can ship to Argentina.

Delivery cost depends on the shipping method (the flat rate shipping is free shipping) that is selected and weight, along with the shipping time and the destination country.

Please add all the items to cart, and then choose the country you want the order to be shipped to. 

The estimate shipping cost and total amount will be displayed for each shipping method.


Q

in case of malfunction, is there a warranty service?

By marcel Dec-03/2015 08:50:00

A
Hi marcel,
We have a detailed return policy for all of our customers. Please kindly refer to the details of our return warranty on: http://www.gearbest.com/about/warranty-and-return.html, We recommend all of our customers to carefully review the policy and the information. Please feel free to ask if you have further questions. 
Q

Olá gostaria de comprar o aparelho, porem moro no Brasil, como faço? tem suporte em português?

By Flavio Sep-23/2015 15:48:06

A
Hi Flavio,
You can leave a message when you make order ,We will install the language as your requirement, if the item can not support , we will send the email to notice you.
Q

What about warranty period? and what should I do in the case of some troubles with phone?

By Dima Sep-15/2015 13:43:50

A
Hi Dima,  
We have a detailed warranty and return policy for all of our customers. 
Please kindly refer to the details of our return warranty on: http://www.gearbest.com/about/warranty-and-return.html      
We recommend all of our customers to carefully review the policy and the information.
Q

Gostaria de saber se voces entregam em Blumenau - S.C. Brasil e quanto tempo demora.

By Walter Sep-12/2015 21:35:40

A
Hi Walter,
We send this phone to Brazil, please choose the Brasil CHINA HK warehouse. We will send the phone out in 3 to 5 working days if you make an order now. Then it will take 7 to 15 working days for the phone to be delivered. We hope you enjoy shopping here with us.
Q

Hello, I want to buy this smartphone, however, I have several questions. • This smartphone he has the original ROM of Xiaomi? • Do you sell accessories for smartphone (hull ...)? • Taking the European storage option, he will have the smartphone a tax? • If the European storage option is selected, the smartphone will he sent and received rapidemment (within one week?). • The promotion is available until what date? Wishing you a pleasant day

By Nicolas Aug-30/2015 11:52:28

A
Hi Nicolas,
1.The phone has the original ROM of Xiaomi.
2.We sell Tempered Glass Protector Film for XIAOMI Mi4i, please click here: http://www.gearbest.com/cell-phones/pp_218931.html .
3.You do not have to pay taxes if you choose EU warehouse. 
4.We will send the phone out in 1 to 2 working days. It will take around 4-7 business days to be delivered. 
5.We do not have the plan when the promotion will be ended. 
We hope you enjoy shopping here with us.
Q

I was surprised to find out that Telus/Koodo in Canada is not supported. I am disappointed that there is only 16GB ROM not even expandable. I like the Phone (yellow) and very soon my 2 years contract will expire. I am looking around for a new device.

By Tiz Aug-29/2015 05:58:10

A
Hi Tiz, for your inquiry, we kindly recommend HUAWEI Honor X2 GEM-702L 4G Unlocked Phablet to you. Please check here: http://www.gearbest.com/tablet-pcs/pp_231735.html
HUAWEI Honor X2 is with  3GB RAM and 32GB ROM. Thank your for your inquiry. Please feel free to ask further pre-sale questions.
Q

Hello, i just bought this phone here, and I wanted to ask you if you will send me also the EU adapter for the charger

By cavedongiorgio Aug-25/2015 12:47:53

A
Hi cavedongiorgio,
We will offer the correct charger according to the order country. We hope you enjoy shopping here with us.