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Customer Questions & Answers

  • All(52)
  • Product Information(28)
  • Stock Status(5)
  • Payment
  • About Shipping(15)
  • Others(3)
Q

Hello, i'd like to ask, how can i understand that this is an original product?

By Andrew Oct-22/2017 16:05:24

A

Hello Andrew,
We can confirm it's original.

Q

I wanted the 8 pc of batteries. I says its out of stock. Can i get 2x - 4pc for the same price as the 8 pc

By Kenneth McNulty Sep-26/2017 15:44:17

A

Hello Kenneth,
We are sorry the price is depended by our system, it's out of our control.

Q

can ship to Singapore?

By M Jul-11/2017 02:31:58

A

Hello M,
Yes, $1.77 to Singapore Via Priority Line.


Q

Hello! This product originaly (authentic) LG ?

By Schaffler ferenc Jul-03/2017 04:48:11

A

Hello Schaffler,


Rest assured that all of our products are genuine and original items. 

Please feel free to order anytime.


Q

Hi, The product page suggests that shipping is not available to Australia, but on the checkout page,Australia is listed as one of the 262 destination countries. Could you confirm shipping is available to Australia please? Thanks. Cheers, Mike

By Mike Jun-21/2017 13:14:58

A

Hello Mike,
It can't ship to Australia.

Q

What country is the producer? Korea?

By Andrey May-16/2017 16:58:39

A

Hello Andrey,


We are located in China and we ship amazing items worldwide.

Feel free to place an order today.


Q

Hey, what makes these batteries so cheap? Is it less good quality then the rest?

By Tijmen May-02/2017 08:01:05

A

Hello Tijmen,
At GearBest, our vision is simple: to become the premier online electronics seller by providing an unparalleled selection of the very best gadgets, an unbeatable shopping experience, prompt shipping and exceptional customer service that exceeds expectation.

We buy large quantities of the same garments direct from the supplier, with very few middlemen, and sell the garments in our own stores. 

Q

Hello. Which postal service, with tracking number, can be ordered to Russia?

By Nikita Apr-28/2017 04:35:48

A

Hello Nikita,


The shipping time depends on the shipping method selected during the checkout. 


Please see the estimated delivery times below: 

1) Expedited Shipping: 3-7 business days 

2) Priority Line: 5-25 business days (Only available for certain countries)


For more information on our shipping methods, please see here: http://www.gearbest.com/about/shipping-methods.html   


Q

Hello! Send Li-ion battery of my country by Turkey Post or PostNL (Nitherlands)

By IURI Apr-27/2017 06:07:54

A

Hello IURI,

I have checked it for you, because the limit shipping method, this item can't be shipped to your country now. We will improve it as soon as possible.


We apologise for this inconvenience that may cause.

Q

hello! when these goods are available to Germany?

By Андрей Apr-22/2017 10:20:23

A

Hello Андрей,


This is a popular product, but we are happy to inform you that it is in stock and available to purchase today. 

Please feel free to order it.


Q

Hello, i'd like to ask, how can i understand that this is an original product?

By Andrew Oct-22/2017 16:05:24

A

Hello Andrew,
We can confirm it's original.

Q

Hello! This product originaly (authentic) LG ?

By Schaffler ferenc Jul-03/2017 04:48:11

A

Hello Schaffler,


Rest assured that all of our products are genuine and original items. 

Please feel free to order anytime.


Q

What country is the producer? Korea?

By Andrey May-16/2017 16:58:39

A

Hello Andrey,


We are located in China and we ship amazing items worldwide.

Feel free to place an order today.


Q

please include datasheet for such hi-quality product, e.g. https://www.imrbatteries.com/content/lg_HE4.pdf

By Aivaras Nekrosius Feb-02/2017 11:33:21

A

Hello Aivaras,

Thank you for your inquiry.

For more information, please feel free to refer to the item page. 

Thank you, Let me know if you need any help.

Have a nice day!


Q

Hi GB, what is max amper output for this battery?

By Blah Feb-01/2017 07:35:00

A

Hello Blah,

Thank you for your inquiry.

Please check it here: http://prntscr.com/e5gagi

Please feel free to contact us if further questions.Thank you for your attention.


Q

Hello, do the batteries have CE-Certificate?? Thank you

By M.R. Jan-30/2017 19:07:26

A

Hello M.R,

Thank you for your inquiry.

For your reference:https://support.gw-ec.com/upload/qa/2016/11/11/e0df2908e27cc5aa3a5b9b6c8183eb44.pdf

https://support.gw-ec.com/upload/qa/2016/11/11/0a53424be88ba0df932f1e92050da6cd.pdf 

Thank you, Let me know if you need any help.

Have a nice day!


Q

Здравствуйте. Какой ток разряда батареи и какой максимальный ток разряда батареи. Hello. What discharge current of the battery and what peak discharge current of the battery.

By Sadow Jan-05/2017 23:14:23

A

Hello Sadow,

Thank you for your inquiry.

The capacity is 2500mAh. 

Thank you, Let me know if you need any help.

Have a nice day!


Q

Это оригинальный товар ?

By Andrey Dec-20/2016 22:34:53

A

Hello Andrey,
Yes, it is original product.

Q

Дорогой , какая реальная емкость этих аккумуляторов ?

By З Nov-14/2016 15:41:44

A

Hello З, 


Thank you for your inquiry.

The capacity is 2500mAh.

Q

How do u charge the battery

By Al Oct-19/2016 22:33:40

A

Hello Al,
You can buy this battery charge for this item  here : http://www.gearbest.com/chargers/pp_160440.html

Q

I wanted the 8 pc of batteries. I says its out of stock. Can i get 2x - 4pc for the same price as the 8 pc

By Kenneth McNulty Sep-26/2017 15:44:17

A

Hello Kenneth,
We are sorry the price is depended by our system, it's out of our control.

Q

товар доступен для покупки?

By Alexey Timofeev May-24/2016 19:20:33

A

Hello,

Yes, the item is in stock now.

Welcome to buy items on our website.

Q

Is available in a warehouse? Whether will be delays when sending

By Frol Apr-04/2016 20:14:10

A

Hi ,

We are pleased to inform it is available for shipping.Have a nice day.


Q

Whether the goods are available? What delivery time?

By Frol Mar-10/2016 18:34:58

A

Hi ,

We are pleased to inform it is available for purchase.

Total Delivery Time = Processing Time + Packaging Time + Shipping Time

We generally require between 3-5 business days to arrange shipment of orders. 

The exact delivery time depends on the shipping method you choose. 

1) Expedited Shipping: Around 4-7 business days to arrive.

2) Standard Shipping: Between 6-8 business days to be delivered.

3) Flat Rate Shipping: Between10-25 business days to ship to the destination. 

Please check the details in following link   http://www.gearbest.com/about/shipping-methods.html


Q

сейчас есть в наличии?

By DiRum Feb-10/2016 12:21:29

A
Hi,
It is in stock now, you are welcome to order it.

Be the FIRST to Ask a Question. Want GB Points? Just Write a Review!

Q

can ship to Singapore?

By M Jul-11/2017 02:31:58

A

Hello M,
Yes, $1.77 to Singapore Via Priority Line.


Q

Hi, The product page suggests that shipping is not available to Australia, but on the checkout page,Australia is listed as one of the 262 destination countries. Could you confirm shipping is available to Australia please? Thanks. Cheers, Mike

By Mike Jun-21/2017 13:14:58

A

Hello Mike,
It can't ship to Australia.

Q

Hello. Which postal service, with tracking number, can be ordered to Russia?

By Nikita Apr-28/2017 04:35:48

A

Hello Nikita,


The shipping time depends on the shipping method selected during the checkout. 


Please see the estimated delivery times below: 

1) Expedited Shipping: 3-7 business days 

2) Priority Line: 5-25 business days (Only available for certain countries)


For more information on our shipping methods, please see here: http://www.gearbest.com/about/shipping-methods.html   


Q

Hello! Send Li-ion battery of my country by Turkey Post or PostNL (Nitherlands)

By IURI Apr-27/2017 06:07:54

A

Hello IURI,

I have checked it for you, because the limit shipping method, this item can't be shipped to your country now. We will improve it as soon as possible.


We apologise for this inconvenience that may cause.

Q

hello! when these goods are available to Germany?

By Андрей Apr-22/2017 10:20:23

A

Hello Андрей,


This is a popular product, but we are happy to inform you that it is in stock and available to purchase today. 

Please feel free to order it.


Q

Why cant you send to Greece?

By tanidoy Feb-02/2017 14:03:41

A

Hello tanidoy, 

Thank you for your inquiry.

In this case, these shipping methods are not available for the destination country in your address. Hence there is no shipping method option. We also hope the courier will improve. 

Thank you, Let me know if you need any help.

Have a nice day!


Q

Why do you charge so much for shipping to Greece? In the past it was free, latter it gone to a little less than 2 euros, not the shipping costs are higher than the cost of the battery. In Germany that it is also a European country you still send for free.

By John Drossis Dec-18/2016 09:57:36

A

Hello John,

The shipping companies will adjust their shipping cost standard, so we adjust it too.

Q

Hello! Can you ship these batteries to the EU? Are these genuine LG batteries?

By Albert Sep-15/2016 00:42:55

A

Hello Albert,
Yes, ship these batteries to your country .

The product is original.
Please feel free to order anytime.

Q

Hi! Do you currently ship to Mexico? If you can't ship this product, is there any other 18650 battery you ship to Mexico? Thanks.

By Alejandro Sep-13/2016 15:36:35

A

Hello Alejandro,    

I have checked it for you, because the limit shipping method, this item can't be shipped to your country Mexiconow. 

We will improve it as soon as possible.
Please kindly choose other available items. 
Check out our brand new products here: http://www.gearbest.com/new-products/
Grab our best deals here: http://www.gearbest.com/gadget-deals.html

There is not other 18650 battery we can ship it  to Mexico .

Q

Hi, can you ship this to UK now?

By SVETLANA ILVES Aug-13/2016 17:46:20

A

Hello SVETLANA,                                                                                                                                                                                                               

I have checked it for you, because the limit shipping method, this item can't be shipped to your country now. We will improve it as soon as possible.
Please kindly choose other available items.
Check out our brand new products here: http://www.gearbest.com/new-products/
Grab our best deals here: http://www.gearbest.com/gadget-deals.html

Q

Hey, what makes these batteries so cheap? Is it less good quality then the rest?

By Tijmen May-02/2017 08:01:05

A

Hello Tijmen,
At GearBest, our vision is simple: to become the premier online electronics seller by providing an unparalleled selection of the very best gadgets, an unbeatable shopping experience, prompt shipping and exceptional customer service that exceeds expectation.

We buy large quantities of the same garments direct from the supplier, with very few middlemen, and sell the garments in our own stores. 

Q

Can i purchase them without tracking? It's +2$.

By ALMAZBEK Jun-16/2016 07:11:33

A

Thank you for your inquiry.


Yes, you can purchase them without tracking.



Have a nice day!


Q

When the product will be available for purchase?

By Uladzimir Apr-13/2016 20:33:31

A

Hello Uladzimir,
This item is out of stock, sorry.
Please consider the other items instead such as newest arrivals here http://www.gearbest.com/new-products/ and best deals here http://www.gearbest.com/gadget-deals.html