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Customer Questions & Answers

  • All(50)
  • Product Information(41)
  • Stock Status(1)
  • Payment
  • About Shipping(8)
  • Others
Q

Can You tell me something about the focus in this camera. Is there auto or manual focus?

By Bartek Aug-29/2018 10:00:00

A

Hello Bartek,


This is autofocus, the focal length is fixed, and it can't be adjusted manually.

Q

This product use by sony sensor ?

By joke Jul-06/2018 02:39:22

A

Hello Joke, 

Thank you for your inquiry.

This is the sensor of AR0330. 

Q

Does this camera work with a pre-designated android app, and if so will the app install and work on a phone running Android Lollipop or older?

By Ivor May-31/2018 09:09:10

A

Hello Ivor,


No, sorry.

Q

How long is it working on battery?

By Maciej Sep-30/2017 09:52:57

A

Hello Maciej,

It doesn't have battery.

And the time is very short.

Q

This product has POLISH menu (language)???

By Bartek Jul-15/2017 16:35:20

A

Hello Bartek,
Thanks for your inquiry.

Sorry, the item does not have POLISH menu (language).

Q

For 5 items, can you ship to Thailand ?

By Chankitti Srisawat Jul-02/2017 13:56:53

A

Hello Chankitti,
We are sorry this item in stock in US warehouse only, we can ship to US only.

Q

Hello dear friend. I was very upset when I found out that you stopped sending goods to Russia. What caused this problem? I was your regular customer, it is very beneficial for me to cooperate with you. I hope you can send me 1 product in Russia?

By Artem Brytkov Jul-02/2017 13:43:30

A

Hello Artem,
We are sorry this item in stock in US warehouse only, we can ship to US only.

Q

Hello What is the diference between this one (GW! CB), and this one (GW! C) http://www.gearbest.com/car-dvr/pp_67201.html Thanks

By Jorge Tavares Jun-29/2017 13:26:06

A

Hello Jorge,
Thank you for your inquiry.

This one http://www.gearbest.com/m-goods-sn-132992601.htm has more functions Motion Detection,HDMI output,WDR.

Let me know if you need any help.

Q

One question still remains and is not clear on the product description page nor on your reply. What is the Sensor - CMOS which one? What is the model number?

By RG Jun-08/2017 08:28:56

A

Hello RG,


Model: G1W-CBChipset: Novatek 96650Image Sensor: CMOS


Q

Hi! Is this product capeable of in real time show the captured imagem on a monitor, via HDMI or AV, by the out ports?

By Daniel Jun-07/2017 11:42:55

A

Hello Daniel, 
Thanks for your inquiry.

Support HDMI output, AV-OUT(mini USB interface)

Q

Can You tell me something about the focus in this camera. Is there auto or manual focus?

By Bartek Aug-29/2018 10:00:00

A

Hello Bartek,


This is autofocus, the focal length is fixed, and it can't be adjusted manually.

Q

This product use by sony sensor ?

By joke Jul-06/2018 02:39:22

A

Hello Joke, 

Thank you for your inquiry.

This is the sensor of AR0330. 

Q

Does this camera work with a pre-designated android app, and if so will the app install and work on a phone running Android Lollipop or older?

By Ivor May-31/2018 09:09:10

A

Hello Ivor,


No, sorry.

Q

How long is it working on battery?

By Maciej Sep-30/2017 09:52:57

A

Hello Maciej,

It doesn't have battery.

And the time is very short.

Q

This product has POLISH menu (language)???

By Bartek Jul-15/2017 16:35:20

A

Hello Bartek,
Thanks for your inquiry.

Sorry, the item does not have POLISH menu (language).

Q

Hello What is the diference between this one (GW! CB), and this one (GW! C) http://www.gearbest.com/car-dvr/pp_67201.html Thanks

By Jorge Tavares Jun-29/2017 13:26:06

A

Hello Jorge,
Thank you for your inquiry.

This one http://www.gearbest.com/m-goods-sn-132992601.htm has more functions Motion Detection,HDMI output,WDR.

Let me know if you need any help.

Q

One question still remains and is not clear on the product description page nor on your reply. What is the Sensor - CMOS which one? What is the model number?

By RG Jun-08/2017 08:28:56

A

Hello RG,


Model: G1W-CBChipset: Novatek 96650Image Sensor: CMOS


Q

Hi! Is this product capeable of in real time show the captured imagem on a monitor, via HDMI or AV, by the out ports?

By Daniel Jun-07/2017 11:42:55

A

Hello Daniel, 
Thanks for your inquiry.

Support HDMI output, AV-OUT(mini USB interface)

Q

Does this have a g-sensor?

By Mohit Jun-02/2017 16:41:24

A

Hello Mohit,

The item doesn't have g-sensor.

Q

Is there possibility to buy second Bracket? (carholder). I use 2 cars and usually after some time suction bracket start to fall down.Better is to have 2 brackets and move only DVR with charger

By Jakub Apr-26/2017 13:10:44

A

Dear Jakub,


Please note that we do not sell the bracket separately.


If you have the after-sale issue, please open a ticket in your account and resolve your problem.


How to open a ticket:

Login to your account--Find "My Tickets" option,then click on it--Fill in relevant information and submit it.


Thank you for your collaboration.

Q

Hello, Do you currently have this camera in stock? Thank you, Uri

By uri Oct-05/2015 17:54:33

A
Hi uri, 
We are delighted to inform you that the item is in stock and is available for purchase.

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Q

For 5 items, can you ship to Thailand ?

By Chankitti Srisawat Jul-02/2017 13:56:53

A

Hello Chankitti,
We are sorry this item in stock in US warehouse only, we can ship to US only.

Q

Hello dear friend. I was very upset when I found out that you stopped sending goods to Russia. What caused this problem? I was your regular customer, it is very beneficial for me to cooperate with you. I hope you can send me 1 product in Russia?

By Artem Brytkov Jul-02/2017 13:43:30

A

Hello Artem,
We are sorry this item in stock in US warehouse only, we can ship to US only.

Q

Hello is registered shipping real registered shipping ? do we track shipping in our country ? i dont want waste time with fake registered shipping.

By Mustafa Aug-17/2016 01:17:56

A

Hello Mustafa,
Yes,there is a  real registered shipping and you can track  shipping in your country .

Q

Is shipping to Australia for G W-CB free at the moment. Please supply price for 32Gb card for above

By George Mar-28/2016 11:29:40

A

Hello George,                                                                                                                                                                                                                 

You can see the Shipping costs and delivery time during the check out. Steps to follow: 1.Add your product to your cart 2. Enter your delivery country 3. The shipping cost will be displayed automatically.  
The price shown on the on the product page is the item price, shipping cost is not included.
Delivery cost depends on the shipping method on many factors such as weight, shipping time and the destination country. 

Please refer to http://www.gearbest.com/sd-card-32gb-class-10-_gear/ 

Q

Hi, Is this item shipped from a UK warehouse and which postal service would you be using? I am trying to establish how long it will be before I would receive my item. Regards

By Brad Nelson Jan-12/2016 10:45:06

A
Hi Brad,
This item is not support UK warehouse at this time. We will ship from China warehouse. 
We will follow up on the guest feedback to make adjustment.  Please pay attention to our website for the update. Please feel free to ask if you have further questions. 
Q

and by the way, for the Flat Rate Shipping, does it come with tracking number all the way to my door step? thanks.

By KK Nov-16/2015 10:13:20

A
Hi,
For flat rate shipping:By default there is no tracking number as this is the cheapest shipping method. Most of the time we offer it for free.
However we can ugrade your delivery if you purchase the Tracking Number option available in the check out for a small fee.

For Standard Shipping or Expedited Shipping we will always offer for Tracking Number by default.                                                                                                                        
Q

As the ad said it's free shipping, does it mean worldwide or just for states? Do I have to pay tax if shipping to overseas?

By WH Aug-11/2015 10:42:41

A
Hi, WH  !It is worldwide free shipping. Taxes are charged by your local customs office control and are covered by the customer . We recommend you ship the item by surface mail or ems to reduce or avoid ( if applicable) .Please refer to http://www.gearbest.com/about/faq.html 
Q

hi there, i'm interested in buying G1W-CB dash cam. i wanted to know if this item is shipped from china or EU warehouse. regards, nitin

By nitin chauhan Aug-10/2015 15:08:15

A
Hi, nitin !We ship the item from china.

Be the FIRST to Ask a Question. Want GB Points? Just Write a Review!