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Customer Questions

  • All(56)
  • Product Information(43)
  • Stock Status(3)
  • Payment
  • About Shipping(5)
  • Others(5)
Q

Why is Priority Line to Germany not available for this item? Thank you!

By Customer Oct-11/2017 20:32:41

A
Hello Customer, We can ship to your country via Unregistered Air Mail    15 - 28 business days    FREE SHIPPING    Registered Air Mail    18 - 28 business days    FREE SHIPPING    Expedited Shipping    3 - 7 business days    $5.07    
Q

I bought a Xiaomi Yeelight (order: WP1709090645279788) and forgot to leave the message. I would like you to put the note in the amount of US $ 26.50 so that I will not be taxed by my country.

By Flavio Souza Sep-09/2017 12:09:58

A
Hello Flavio, Unfortunately we cannot declare goods at a lower value than what the item is truly worth. We are sorry for this inconvenience. We regret that we cannot under declare goods due to customs laws or guarantee that our customers will not have to pay import tax. However, we will always strive to ensure that customers do not incur further costs and will always choose the best shipping solution possible for the destination country that the customer has chosen.Please refer to our shipping and handling terms and conditions, here: http://www.gearbest.com/about/terms-and-conditions.htmlIf you have any more questions please feel free to contact us. 
Q

Hi, I would like to know if this comes with EU plug. And if not do, you send the adaptor? thanks in advance

By Filipe May-09/2017 13:02:56

A
Hello Filipe, Package Contents: 1 x Xiaomi Yeelight Bedside Night Light.
Q

Hi, will this product be compatible with Mi Smart Home gateway? Is there any English manual for this? Thanks

By William Aurora Feb-26/2017 12:26:06

A
Hello William,Thank you for your inquiry.Yes, it is compatible with Mi Smart Home gateway.You need to connect them by bluetooth but no wifi. There is no English manual for this.Please feel free to contact us if further questions.Thank you for your attention.
Q

Hello, the connection is made via Wi-Fi?

By Lucas Feb-13/2017 04:00:32

A
Hello Customer,It is bluetooth.
Q

Is the Yeelight Indoor Night Light Dimmable Bed Lamp compatible with Apple HomeKit?

By Steve Jan-27/2017 06:25:47

A
Hello Steve, Compatible with Apple devices with IOS 7.1, iPod touch 5 and Android devices running Android 4.3 or above.Yes it is compatible .Let me know if you need any help.
Q

Hello! I have a few question regarding 3D Night Light Are these price is retail? What about wholesale prices and terms? Are you a seller or manufacturer? I also wonder if it is possible to order individual deisgn lightings?

By Vitaly Jan-18/2017 14:08:54

A
Hello Vitaly,We are the seller. Sorry we don't offer individual deisgn lightings. For all wholesale inquiries, please fill in the Wholesale Inquiry in the product page to get the best price.
Q

Does this work in US/Canada with 120V plug?

By Paul Dec-08/2016 07:24:06

A
Hello Paul, Thank you for your inquiry.Lamp input power: 12V 1AInput raitng: 100-240V, 50-60HZ, 0.5AThank you, Let me know if you need any help.Have a nice day!
Q

Hello, I saw the expedited shipping is free to Mexico, if I buy another things (2 Manker E11 Mini LED Flashlight - 3D 5000K BLACK and a selfie stick). Can I use the same free shipping?

By Eduardo Nov-12/2016 21:45:36

A
Hello Eduardo                                                                                                                                                                                                                 You can see the Shipping costs and delivery time during the check out.Steps to follow: Add your product to your cart2. Enter your delivery country 3. The shipping cost will be displayed automatically.  The price shown on the on the product page is the item price, shipping cost is not included.Delivery cost depends on the shipping method on many factors such as weight, shipping time and the destination country.  
Q

Bonjour quand sera disponible en stok la lampe Xiomi Yeelight pour l'europe?

By Fabrice Oct-15/2016 16:37:36

A
Hello FabriceThis item is out of stock in the EU warehouse, sorry.Please consider the other items instead such as newest arrivals here http://www.gearbest.com/new-products/ and best deals here http://www.gearbest.com/gadget-deals.html