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Customer Q&A

  • All(100)
  • Product Information(85)
  • Stock Status(11)
  • Payment
  • About Shipping(2)
  • Others(2)
Q

Hi, I'd like to use this swich to turn on and turn off the wifi radio in xiaomi gateway. It is posibble?

By Piotras Jan-04/2019 17:34:29

A

Hello Piotras,

Yes, you can.

Q

I'd like to use this switch with my Xiaomi Yeelight ceiling light. Is it possible?

By L Nov-14/2018 15:34:23

A

Hello L,


Sorry, it can not support Xiaomi Yeelight ceiling light.

Q

is it compatible with sonoff and ewelink app??

By Luis M Nov-10/2018 17:40:00

A

Hello Luis,

No, it is only compatible with Mijia app.


Q

Hi , Name and title pics are Xiaomi Door Sensor but pics and reviews are Xiaomi Smart Wireless Switch. What is it? Want to buy Door Sensor.

By QSK Nov-09/2018 08:59:42

A

Hello QSK, 
It is Xiaomi Smart Wireless Sensor.

Q

Hi, is this item the sensor available? Many thanks.

By Heng Sep-18/2018 03:28:54

A

Hello Heng,
Yes, we have stock, please feel free to order it.
Best Regards

Q

Hi, is this item in stock now?

By Yap Sep-17/2018 14:26:01

A

Hello Yap,


This is a popular product, but we are happy to inform you that it is in stock and available to purchase today. 

Please feel free to order it.


Q

Please can you confirm that this is a Bluetooth product.

By John Lewis Sep-11/2018 20:08:14

A

Hello John,


Yes,it supports Bluetooth.

Q

Is it a must to have the gateway or it can be used as a stand alone? Can you use it without the gateway at all?

By Simon Jun-02/2018 20:56:28

A

Hello Simon, 

It must be used with a multipurpose gateway.

Let me know if you need any help.

Q

Helo this connect on xiaomi mi router 3??? I need for security on my house

By Stathis Karakas May-16/2018 15:43:24

A

Yes, you can connect

Q

Hi there, does the wireless switch work with the Mi Home Smart WiFi Socket?

By Dean Apr-08/2018 13:34:09

A

Hello Dean,


Mijia Smart Outlet (Zigbee Edition) This version can be

Q

Hi, I'd like to use this swich to turn on and turn off the wifi radio in xiaomi gateway. It is posibble?

By Piotras Jan-04/2019 17:34:29

A

Hello Piotras,

Yes, you can.

Q

I'd like to use this switch with my Xiaomi Yeelight ceiling light. Is it possible?

By L Nov-14/2018 15:34:23

A

Hello L,


Sorry, it can not support Xiaomi Yeelight ceiling light.

Q

is it compatible with sonoff and ewelink app??

By Luis M Nov-10/2018 17:40:00

A

Hello Luis,

No, it is only compatible with Mijia app.


Q

Hi , Name and title pics are Xiaomi Door Sensor but pics and reviews are Xiaomi Smart Wireless Switch. What is it? Want to buy Door Sensor.

By QSK Nov-09/2018 08:59:42

A

Hello QSK, 
It is Xiaomi Smart Wireless Sensor.

Q

Please can you confirm that this is a Bluetooth product.

By John Lewis Sep-11/2018 20:08:14

A

Hello John,


Yes,it supports Bluetooth.

Q

Is it a must to have the gateway or it can be used as a stand alone? Can you use it without the gateway at all?

By Simon Jun-02/2018 20:56:28

A

Hello Simon, 

It must be used with a multipurpose gateway.

Let me know if you need any help.

Q

Helo this connect on xiaomi mi router 3??? I need for security on my house

By Stathis Karakas May-16/2018 15:43:24

A

Yes, you can connect

Q

Hi there, does the wireless switch work with the Mi Home Smart WiFi Socket?

By Dean Apr-08/2018 13:34:09

A

Hello Dean,


Mijia Smart Outlet (Zigbee Edition) This version can be

Q

I want to pair door sensor with Aqara Smart IP Camera (that I saw it has gateway). Can I pair multiple door sensors with it or only one?Thank you.

By cipcirip Apr-05/2018 06:02:17

A

Hello cipcirip,

Yes, a gateway can support 31 sub-devices.

Q

XIAOMO Human Body Sensor and Motion Sensor are work with the same function, or something different?

By Adam Attila Apr-02/2018 12:40:17

A

Hello Adam, 
Human Body Sensor and Motion Sensor are work with the different function.

Human sensors mainly detects people.

Vibration sensor mainly detects vibration.

Let me know if you need any help.

Q

Hi, is this item the sensor available? Many thanks.

By Heng Sep-18/2018 03:28:54

A

Hello Heng,
Yes, we have stock, please feel free to order it.
Best Regards

Q

Hi, is this item in stock now?

By Yap Sep-17/2018 14:26:01

A

Hello Yap,


This is a popular product, but we are happy to inform you that it is in stock and available to purchase today. 

Please feel free to order it.


Q

1-i just received the Xiaomi Yeelight Light Strip yesterday. It is great. Thanks. 2-Now I like to purchase several of this Xiaomi Smart Home Set.When will the stock be available and how do I rehister my email ID to be advise once the stock is available ?

By Mah Chor Meng Mar-26/2017 09:34:36

A

Hello Mah,
Thanks for your support.

I’m really sorry for that this one is out of stock now, the exact restock time depends on the requirement. We are unable to give the exactly date that we can get it in stock. 

Hope you can kindly put it in favorites. As soon as we get the item in stock, we’ll email you soon. 

Q

will this product will be in stock soon ? Thanks

By Jo Mar-03/2017 14:45:53

A

Hello Jo,

I’m really sorry for that this one is out of stock now, the exact restock time depends on the requirement. We are unable to give the exactly date that we can get it in stock. 

Hope you can kindly put it in favorites. As soon as we get the item in stock, we’ll email you soon. 

Thanks so much for your understanding.

 


Q

When item will be back in stock? Thank you.

By Minas Feb-22/2017 13:54:34

A

Hello Minas,

I’m really sorry for that this one is out of stock now, the exact restock time depends on the requirement. We are unable to give the exactly date that we can get it in stock. Hope you can kindly put it in favorites. As soon as we get the item in stock, we’ll email you soon. Thanks so much for your understanding. 


Q

Is it going to be in stock again soon?

By Roberto Feb-04/2017 12:44:38

A

Hello Roberto,


We regret that this item is unavailable for now. We can not sure when it would be available again. It depends on the customer's demand and the production of our vendor.

We will try to replienish it as much as we can.  Please add it to your favourite. While it is in stock, we will inform you via email.

Thanks for your inquiry.

Q

Hi. When is it going to be in stock again?

By Goncalo Goncalves Jan-01/2017 04:59:37

A

Hello Goncalo
This item is out of stock, sorry.
Please consider the other items instead such as newest arrivals here http://www.gearbest.com/new-products/   and best deals here http://www.gearbest.com/gadget-deals.html 

Q

When will be it avable?

By Arthur Apr-05/2016 10:54:30

A

Hi Arthur,

Thank you for your inquiry.We expect it will come back in stock in 7-15 working days. Please pay attention to our website for the update. Please feel free to ask if you have further questions. 

Q

I've followed a link here for a UK plug version of the Sensors Suite, do you know when it will be back in stock?

By Rob Oct-27/2015 21:56:42

A
Hi Rob,
Our supplier stop producing this item. We could not sure when they will restock the item. But there are a lot of customers inquiry in our website, so it could be restock at any time. Please feel free to ask if you have further questions. 
Q

Hi, Will you be getting any more of these with AU plugs? Thanks

By nik.wong Aug-13/2015 23:57:04

A
Hi,Nik.wong!
This item is AU plug version. I am sorry that this is out of stock for now. We are going to replenish this item as much as we can. 
If you really like this item, please continually concern our website and add this item to your favorite. 
Thank you for your interests in our products! Please feel free to ask if you have further questions. We hope you enjoy shopping here with us.

Be the FIRST to Ask a question. Want G Points? Just Write a Review!

Q

Hop long does it take to Turkey

By TC Bars Jul-16/2015 22:36:14

A
Hi, TC ! 
Total Delivery Time = Processing Time + Packaging Time + Shipping Time
We generally require between 3-5 business days to arrange shipment of orders. 
The exact delivery time depends on the shipping method you choose. 
1) Expedited Shipping: Around 3-7 business days to arrive.

2) Standard Shipping: Between 6-10 business days to be delivered.
3) Flat Rate Shipping: Between10-25 business days to ship to the destination. 
Please check the details in following link   http://www.gearbest.com/about/shipping-methods.html
Q

Is it available in Pakistan, what will be the mode of payment,and how can i get this thing, also tell me about its warranty/guaranty. Also I want to know can I increase body sensor, or door sensor in one package, then what will be its price. Thanks.

By naeem saleem Jul-06/2015 07:51:51

A
Hi, naeem saleem! 
You can shop safely and securely with any of the following convenient methods and in us dollars.We do not accept Cash on Delivery.
1. PayPal: this is the online payment method that most of our customers choose
2. Pay by credit card via PayPal.(less than 400usd)
If the total amount less than 100usd, we do not accept payment following payment methods.
1. Wired Transfer: we accept secure bank transfer for very large orders.
2. Western Union: all of our customers can enjoy a 5% discount for using Western Union.
About warranty&return  http://www.gearbest.com/about/warranty-and-return.html      
PS: We can not sure the products you ordered could be shipped in one package.
Q

http://www.gearbest.com/smart-home/pp_197862.html This item will be available for purchase in your store and when;

By nick Aug-10/2016 15:17:38

A

Hello nick,
We regret that this item is out of stock, factory won't produce it any more. 

We kindly suggest that you can choose this item, please kindly check the linkhttp://www.gearbest.com/alarm-systems/pp_345588.html .

Q

"Reply: Hi,George! I am sorry that the apk is all in Chinese. If you don't mind we would like to help you translate the language in app. Thanks for your inquiry. " OK How we do ?

By George Aug-06/2015 21:24:00

A
Hi,George! For your inquiry, we kindly suggest you to watch the English Video of instruction for this item at the following links: https://www.youtube.com/watch?v=lDveT0m93bI
https://www.youtube.com/watch?v=0kMP9dRxUhQ   Hope these videos can help you to use the  Xiaomi Launch Sensors Suite.  Thanks for your inquiry.