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Customer Questions & Answers

  • All(14)
  • Product Information(6)
  • Stock Status(2)
  • Payment(1)
  • About Shipping(4)
  • Others(1)
Q

About how long would take to get to Belarus?

By павел May-19/2017 16:18:59

A

Hello павел,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

About how long would take to get to Minnesota?

By Raleyks Feb-22/2017 22:15:23

A

Hello Raleyks,


This item is in stock now.

Generally, the average processing time is 1-3 business days. However, this depends on the item's stock availability. For small quantity orders, the processing time is 3-5 business days.
The total delivery time = processing time +shipping time


And the shipping time depend on the shipping method you choose.  You can see the Shipping costs and shipping time during the check out. Steps to follow: 1.Add your product to your cart 2. Enter your delivery country 3. The shipping time will be displayed automatically.


Thanks for your inquiry.

Q

Is it just for decoration or is it playable?

By Dyonathan Dec-11/2016 21:23:24

A

Hi Dyonathan,


It can decorate and play.

Have a nice day.

Q

Buenos días, mi primer pregunta es, de que país son ustedes. yo vivo en Argentina y quisiera saber cuanto tiempo de demora tienen el envío. Gracias

By Gabriela May-14/2016 16:01:27

A

Hi,Gabriela

Thanks for your inquiry.

We are located in China.

Total Delivery Time = Processing Time + Shipping Time

We will need approximately 3-5 business days to arrange shipment of order.

For small quantity orders,the processing time is 1-3 busiensss days while large quantity order may require a few days more.

 

The exact shipping time depends on the shipping method you choose. 

1) Flat Rate Shipping: Between 7-25 business days to ship to the destination, by post office.

2) Standard Shipping: Between 6-8 business days to be delivered, by EMS.

3) Expedited Shipping: Around 3-7 business days to arrive, by DHL/FEDEX/IB.

 

Please note that the above shipping times are for guidance only. 

The precise shipping time can also be affected by factors such as:

remote locations, peak shipping periods, Holidays and Festivals, inclement weather and operational issues impacting the shipping company. 

 

You can refer to this link http://www.gearbest.com/about/shipping-methods.html for details.

Gearbest's FAQ : http://www.gearbest.com/about/faq.html


Q

How long will it take to ship to South Africa

By Peter May-04/2016 20:32:10

A

Hello Peter,
We generally require between 3-7 business days to arrange shipment upon payment. The exact processing time varies depending on the item.
Please refer to our shipping estimation below:
A. Expedited Shipping: Around 3-7 business days to arrive.
B. Standard Shipping: Between 7-10 business days to be delivered.
C. Flat Rate Shipping: Between 10-25 business days to be received.
For more shipping details http://www.gearbest.com/about/shipping-methods.html

Q

does it comes with the stand

By jerry Mar-22/2016 23:30:22

A

Hello jerry,
Package Contents: 1 x Ocarina, 1 x Box.

It does not come with the stand.

Q

How many days take to get to Mexico?

By Jesus Omar V D Mar-04/2016 01:39:01

A

Hello Jesus,
We generally require between 3-7 business days to arrange shipment upon payment. The exact processing time varies depending on the item.
Please refer to our shipping estimation below:
A. Expedited Shipping: Around 3-7 business days to arrive.
B. Standard Shipping: Between 7-10 business days to be delivered.
C. Flat Rate Shipping: Between 10-25 business days to be received.
For more shipping details http://www.gearbest.com/about/shipping-methods.html

Q

Hola que tal, quiero hacer una pregunta. ¿Hay stock de este producto?

By Patricio Feb-25/2016 14:31:34

A

Hi ,

We are pleased to inform it is available for purchase.Have a nice day.


Q

Hi there I was wondering if purchasing this ocarina does it come with a neck cord/strap as shown in the pictures above?

By Amy Jan-12/2016 13:08:21

A
Hi Amy,  
Thanks for your inquiry , as you can see the customers pictures on the product page, this item comes with the strap.
Q

cuantos dias se demora en llegar a lima peru

By Roberto Jan-04/2016 01:07:07

A
Hi, Roberto  
The exact delivery time depends on the shipping method you choose. The estimated shipping time(excluding non-working days): Flat Rate Shipping: 10-25 business days. Standard Shipping:7-15 working days.Expedited Shipping:3-10 working days.Total Delivery Time = Processing Time + Packaging Time + Shipping Time Generally we dispatch it within 3-5 business days (excluding non-working days) after the order payment is confirmed. Thanks for your inquiry.
Q

Is it just for decoration or is it playable?

By Dyonathan Dec-11/2016 21:23:24

A

Hi Dyonathan,


It can decorate and play.

Have a nice day.

Q

does it comes with the stand

By jerry Mar-22/2016 23:30:22

A

Hello jerry,
Package Contents: 1 x Ocarina, 1 x Box.

It does not come with the stand.

Q

How many days take to get to Mexico?

By Jesus Omar V D Mar-04/2016 01:39:01

A

Hello Jesus,
We generally require between 3-7 business days to arrange shipment upon payment. The exact processing time varies depending on the item.
Please refer to our shipping estimation below:
A. Expedited Shipping: Around 3-7 business days to arrive.
B. Standard Shipping: Between 7-10 business days to be delivered.
C. Flat Rate Shipping: Between 10-25 business days to be received.
For more shipping details http://www.gearbest.com/about/shipping-methods.html

Q

Hi there I was wondering if purchasing this ocarina does it come with a neck cord/strap as shown in the pictures above?

By Amy Jan-12/2016 13:08:21

A
Hi Amy,  
Thanks for your inquiry , as you can see the customers pictures on the product page, this item comes with the strap.
Q

cuantos dias se demora en llegar a lima peru

By Roberto Jan-04/2016 01:07:07

A
Hi, Roberto  
The exact delivery time depends on the shipping method you choose. The estimated shipping time(excluding non-working days): Flat Rate Shipping: 10-25 business days. Standard Shipping:7-15 working days.Expedited Shipping:3-10 working days.Total Delivery Time = Processing Time + Packaging Time + Shipping Time Generally we dispatch it within 3-5 business days (excluding non-working days) after the order payment is confirmed. Thanks for your inquiry.
Q

Does this purchase include the hand shaped holder?

By lightbringer2u Jul-14/2015 18:42:25

A
Hi,lightbringer2u !
I am sorry that it is not include the hand shaped holder.
Thanks for your inquiry.
Q

Hola que tal, quiero hacer una pregunta. ¿Hay stock de este producto?

By Patricio Feb-25/2016 14:31:34

A

Hi ,

We are pleased to inform it is available for purchase.Have a nice day.


Q

Hi, aún te quedan "Time's Ocarines"? Im from Chilli (South America) and i need this beauty instrument pra Save to the humanity of his yourself destruction. Is the Procrastination. Please I really need, is the unique form pra evitar the extinction of the human raze... Salútes from this Lands.. Le vît Psïchelvêtia!

By Rodrigo Librël Nov-18/2015 12:46:15

A
Hi Rodrigo, this item is in stock now. Welcome to order! Please add the items to cart and Proceed to Checkout firstly, then fill the detail destination information when you check out. There will be Available Shipping Methods for you to choose.The delivery cost depends on the shipping method, destination country, package's weight and volume.The estimate shipping cost and total amount will be displayed for each shipping method.  Thank you for your interests in our products! Please feel free to ask if you have further questions.
Q

is not free shipping to Mexico? I'm interested in free delivery

By Gael Dec-06/2015 09:48:18

A
Hi Gael  , 
Delivery cost depends on the available shipping method (the flat rate shipping is free shipping) and weight, along with the shipping time and the destination country. 
Please add all the items to cart, and then choose the country you want the order to be shipped to. The shipping cost, total amount and estimated delivery time will be displayed for each shipping method.
Q

About how long would take to get to Belarus?

By павел May-19/2017 16:18:59

A

Hello павел,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

About how long would take to get to Minnesota?

By Raleyks Feb-22/2017 22:15:23

A

Hello Raleyks,


This item is in stock now.

Generally, the average processing time is 1-3 business days. However, this depends on the item's stock availability. For small quantity orders, the processing time is 3-5 business days.
The total delivery time = processing time +shipping time


And the shipping time depend on the shipping method you choose.  You can see the Shipping costs and shipping time during the check out. Steps to follow: 1.Add your product to your cart 2. Enter your delivery country 3. The shipping time will be displayed automatically.


Thanks for your inquiry.

Q

How long will it take to ship to South Africa

By Peter May-04/2016 20:32:10

A

Hello Peter,
We generally require between 3-7 business days to arrange shipment upon payment. The exact processing time varies depending on the item.
Please refer to our shipping estimation below:
A. Expedited Shipping: Around 3-7 business days to arrive.
B. Standard Shipping: Between 7-10 business days to be delivered.
C. Flat Rate Shipping: Between 10-25 business days to be received.
For more shipping details http://www.gearbest.com/about/shipping-methods.html

Q

im living in colombia, the shipping its free or i have to pay, in that case , how much it cost?

By Juan Camilo Sep-20/2015 20:49:16

A
Hi Juan , 
Delivery cost depends on the available shipping method (the flat rate shipping is free shipping) and weight, along with the shipping time and the destination country. 
Please add all the items to cart, and then choose the country you want the order to be shipped to. The shipping cost, total amount and estimated delivery time will be displayed for each shipping method.
Q

Buenos días, mi primer pregunta es, de que país son ustedes. yo vivo en Argentina y quisiera saber cuanto tiempo de demora tienen el envío. Gracias

By Gabriela May-14/2016 16:01:27

A

Hi,Gabriela

Thanks for your inquiry.

We are located in China.

Total Delivery Time = Processing Time + Shipping Time

We will need approximately 3-5 business days to arrange shipment of order.

For small quantity orders,the processing time is 1-3 busiensss days while large quantity order may require a few days more.

 

The exact shipping time depends on the shipping method you choose. 

1) Flat Rate Shipping: Between 7-25 business days to ship to the destination, by post office.

2) Standard Shipping: Between 6-8 business days to be delivered, by EMS.

3) Expedited Shipping: Around 3-7 business days to arrive, by DHL/FEDEX/IB.

 

Please note that the above shipping times are for guidance only. 

The precise shipping time can also be affected by factors such as:

remote locations, peak shipping periods, Holidays and Festivals, inclement weather and operational issues impacting the shipping company. 

 

You can refer to this link http://www.gearbest.com/about/shipping-methods.html for details.

Gearbest's FAQ : http://www.gearbest.com/about/faq.html