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Customer Questions & Answers

  • All(15)
  • Product Information(8)
  • Stock Status(1)
  • Payment(2)
  • About Shipping(4)
  • Others
Q

Does it come with a battery?

By Alex Nov-16/2018 08:11:47

A

Hello Alex,

Package Contents: 1 x Transmitter, 1 x X8R Receiver, 1 x 2000mAh NiMH Battery, 1 x Neck Strap, 1 x Carton

   


Q

Dear gearbest thank you for your wonderful welcome and sorry for my english ask you this question for help if possible, otherwise it does not matter, it's already enough that you have answered me and any advice you provide is a help to me. Question: My micro sd has crashed, you can buy a new micro sd with files already inserted, equal to that? Thank you again Alino greetings.

By alino Apr-17/2017 18:00:47

A

Hello alino
For after sales issue, please go to our  Support Center here: http://support.gearbest.com/
For a faster reply, please select the right question type.We kindly ask you to submit one ticket per topic(i.e order).We will reply you within 24 hours except on weekends and public holidays.

Q

I logged on to the EU warehouse of Gearbest and I searched for Taranis. When I wish to order I see that the warehouse (stock?) that is mentioned is China. Is this transmitter coming from China and directly deliverded to the buyer or is it transported to Europ first and from there delivered to the client? I ask this for the purpose of the taxes. Normally when I order a product that is in stock at the Eu wharehouse to deliver to Belgium I believe don't have to pay taxes?

By Lucas Gysels Feb-18/2017 00:07:20

A

Hi Lucas,


This item will be shipped from China warehouse, the exact shipping line depends on the shipping company.


Sorry for this. Taxes are charged by local Customs Office and country regulations that is beyond our control. We cannot know how much it will be and we are not sure if your package can pass custom without tax. The customer is solely responsible for customs tax and any other customs-related charges if exists. 


Q

Hello, What is the max range of this system ?

By Luka Feb-11/2017 11:09:14

A

Hello Customer,

Normally 1-2 km.

Practical distance depend on the Quadcopter.



Q

What mode is the transmitter? (ie. mode 1 or mode 2)

By roger Jan-03/2017 06:12:01

A

Hello roger,
Stick mode: Mode 2 (Left hand throttle)

Q

What firmware comes with this unit? EU Europe or Int International ? Is this the upgraded version to control a noise issue?

By Art Sep-25/2016 13:52:26

A

Hi,Art

Thanks for your inquiry.

It comes with the the latest firmware from the manufacturer.

It is US version,but we can send you the power adapter for worldwide use.

It is upgraded version to control a noise issue.



Q

228.48 Canadian or USA?

By david zielinski Sep-19/2016 23:35:10

A

Hello david,
You are welcome to view the price in different currencies at the top of our home page. However we only accept payments in US Dollar.
Once you pay by Paypal and credit card your order payment will be changed into USD automatically.

Q

Does it come with a charger, as in the description charger is not mentioned and in the photo it's there. Also if the charger is included, what type it is US or EU ?

By David Jul-12/2016 08:57:48

A

Hello David,
Thanks for your inquiry. It comes with US plug.

Q

Hello You can declare as "toy rc transmitter" with a value of $ 42.00?

By Silvio May-07/2016 16:59:42

A

Hello Silvio,

We usually declare a lower price on your package in consideration of our countries’ customs policy and your interests. If you have any specific requirement regarding declaration, please feel free to add a comment for us during the check-out. About the tax and customs issue, please refer to “Tax & Customs Duties” on our website http://www.gearbest.com/about/faq.html. 


Q

How much duty will I have to pay to get this into the UK help please?

By james Mar-11/2016 20:48:32

A

Hello james ,

Taxes are charged by your local customs office control and are covered by the customer . We recommend you ship the item by surface mail or ems to reduce or avoid ( if applicable) .Please refer to http://www.gearbest.com/about/faq.html 


Q

Does it come with a battery?

By Alex Nov-16/2018 08:11:47

A

Hello Alex,

Package Contents: 1 x Transmitter, 1 x X8R Receiver, 1 x 2000mAh NiMH Battery, 1 x Neck Strap, 1 x Carton

   


Q

Dear gearbest thank you for your wonderful welcome and sorry for my english ask you this question for help if possible, otherwise it does not matter, it's already enough that you have answered me and any advice you provide is a help to me. Question: My micro sd has crashed, you can buy a new micro sd with files already inserted, equal to that? Thank you again Alino greetings.

By alino Apr-17/2017 18:00:47

A

Hello alino
For after sales issue, please go to our  Support Center here: http://support.gearbest.com/
For a faster reply, please select the right question type.We kindly ask you to submit one ticket per topic(i.e order).We will reply you within 24 hours except on weekends and public holidays.

Q

Hello, What is the max range of this system ?

By Luka Feb-11/2017 11:09:14

A

Hello Customer,

Normally 1-2 km.

Practical distance depend on the Quadcopter.



Q

What mode is the transmitter? (ie. mode 1 or mode 2)

By roger Jan-03/2017 06:12:01

A

Hello roger,
Stick mode: Mode 2 (Left hand throttle)

Q

What firmware comes with this unit? EU Europe or Int International ? Is this the upgraded version to control a noise issue?

By Art Sep-25/2016 13:52:26

A

Hi,Art

Thanks for your inquiry.

It comes with the the latest firmware from the manufacturer.

It is US version,but we can send you the power adapter for worldwide use.

It is upgraded version to control a noise issue.



Q

Does it come with a charger, as in the description charger is not mentioned and in the photo it's there. Also if the charger is included, what type it is US or EU ?

By David Jul-12/2016 08:57:48

A

Hello David,
Thanks for your inquiry. It comes with US plug.

Q

I wonder if this PRODUCT COMES with an aluminum briefcase.

By Jonathan Marques Aug-22/2015 02:27:10

A
Hi Jonathan,
Package Contents: 1 x Transmitter, 1 x X8R Receiver, 1 x Battery, 1 x Neck Strap, 1 x Carton.This doesn't come with with an aluminum briefcase. Hope you enjoy shopping here with us.
Q

do you have this radio in mode 1 option, thank you

By Garry Meacham Aug-15/2015 01:00:37

A
Hi Garry,
Thanks for your inquiry. This comes with Mode 2 (Left hand throttle). Hope you enjoy shopping here with us.
Q

I logged on to the EU warehouse of Gearbest and I searched for Taranis. When I wish to order I see that the warehouse (stock?) that is mentioned is China. Is this transmitter coming from China and directly deliverded to the buyer or is it transported to Europ first and from there delivered to the client? I ask this for the purpose of the taxes. Normally when I order a product that is in stock at the Eu wharehouse to deliver to Belgium I believe don't have to pay taxes?

By Lucas Gysels Feb-18/2017 00:07:20

A

Hi Lucas,


This item will be shipped from China warehouse, the exact shipping line depends on the shipping company.


Sorry for this. Taxes are charged by local Customs Office and country regulations that is beyond our control. We cannot know how much it will be and we are not sure if your package can pass custom without tax. The customer is solely responsible for customs tax and any other customs-related charges if exists. 


Q

228.48 Canadian or USA?

By david zielinski Sep-19/2016 23:35:10

A

Hello david,
You are welcome to view the price in different currencies at the top of our home page. However we only accept payments in US Dollar.
Once you pay by Paypal and credit card your order payment will be changed into USD automatically.

Q

Возможно при отгрузке товара написать в инвойсе цену 150$

By Сергей Dec-03/2015 17:40:16

A
Hi Сергей, If you have special instructions for your order such as dropshipping order, gift order etc, please leave us message when you checkout. We will do best to help you. Thank you for your kind understanding. Please feel free to ask further presale questions. 
Q

Hello You can declare as "toy rc transmitter" with a value of $ 42.00?

By Silvio May-07/2016 16:59:42

A

Hello Silvio,

We usually declare a lower price on your package in consideration of our countries’ customs policy and your interests. If you have any specific requirement regarding declaration, please feel free to add a comment for us during the check-out. About the tax and customs issue, please refer to “Tax & Customs Duties” on our website http://www.gearbest.com/about/faq.html. 


Q

How much duty will I have to pay to get this into the UK help please?

By james Mar-11/2016 20:48:32

A

Hello james ,

Taxes are charged by your local customs office control and are covered by the customer . We recommend you ship the item by surface mail or ems to reduce or avoid ( if applicable) .Please refer to http://www.gearbest.com/about/faq.html 


Q

If I order a Taranis FrSky controller today will it be delivered to UK address by 11 Dec, please?

By Nick Marsh Nov-30/2015 11:58:16

A
Hi Nick,
Total Delivery Time = Processing Time + Packaging Time + Shipping Time
We generally require between 3-5 business days to arrange shipment of orders. 
The exact delivery time depends on the shipping method you choose. 
1)Expedited Shipping: Around 5-15 business days to arrive.
2) Standard Shipping: Between 5-10 business days to be delivered.
3) Flat Rate Shipping: Between10-45 business days to ship to the destination. 
Please check the details in following link   http://www.gearbest.com/about/shipping-methods.html
Q

Come from EU ?

By mario Sep-27/2015 19:38:35

A
Hi mario,
We ship the item from china.

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