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Customer Questions & Answers

  • All(38)
  • Product Information(24)
  • Stock Status(2)
  • Payment
  • About Shipping(6)
  • Others(6)
Q

Body dimensions please?

By Gilberto Figueiredo Jan-13/2018 19:06:26

A

Dear Gilberto,


Car size: 34 x 26.5 x 12cm
Box size: 38.5 x 28 x 16.5cm

Q

Can you control the speed? Where can you find spare parts? I would get an adapter right (I live in Canada)

By Vikas Aug-15/2017 03:27:23

A

Hello Vikas, 



You can control the speed. You can find the spare parts via http://www.gearbest.com/9116-_gear/ .

We will send an adapter with all our products according to the order's country of delivery.

Q

Is the car waterproof?

By Annelise May-26/2017 15:22:57

A

Hello Annelise, 


This car is not waterproof.

Thank you for your inquiry.

Q

How do you use multiple cars at the same time. Is it a selection switch on the car and controller or is it crystal sets?

By Mike Apr-16/2017 01:45:47

A

Hello Mike,
It is selection switch on the car and controller.

Q

Can I run more than one car at a time? I have 4 kids that want to run cars at the same time. the description says 6 but doesn't elude to how it is accomplished.

By mike Apr-15/2017 15:48:55

A

Hello Mike


Please note that this car supports over 8 cars to compete at the same field.

Have a nice day!

Q

does this car have usa charger plug?

By mike Apr-14/2017 02:00:27

A

Hello mike,
It is EU plug. We will send an adaptor according to the order's country of delivery.

Q

Hello, I m from Bangladesh. Can u tell me this price is included with all TAX or other costs or excluded with it?

By Ratul Khan Feb-17/2017 17:39:46

A

Hello Ratul


Thank you for your inquiry.

Unfortunately, Tax totally depends on the local customs policy. The customer is solely responsible for customs tax and any other customs-related charges if exists. Please consult your local customs office for more details before placing the order. 

Thank you, Let me know if you need any help.

Have a nice day!


Q

Hi! Where can I buy a spare parts? I dont see all (brokeable) part for this car. Thanks

By Sallai Jan-14/2017 17:04:38

A

Hello Sallai,
We don't sell the spare parts separately.

Q

Is this RC truggy water proof? Can i drive it in the rain?

By Mick Jan-08/2017 21:50:17

A

Hello Mick,
It doesn't supports the waterproof.

Q

Hey Do you have to buy more powerful battery than 800 for the vehicle? Will travel longer

By ofer Dec-25/2016 16:35:14

A

Hello ofer, 


Thank you for your inquiry.

For your reference:http://www.gearbest.com/800mah-battery-_gear/ 

Thank you, Let me know if you need any help.

Have a nice day!


Q

Body dimensions please?

By Gilberto Figueiredo Jan-13/2018 19:06:26

A

Dear Gilberto,


Car size: 34 x 26.5 x 12cm
Box size: 38.5 x 28 x 16.5cm

Q

Can you control the speed? Where can you find spare parts? I would get an adapter right (I live in Canada)

By Vikas Aug-15/2017 03:27:23

A

Hello Vikas, 



You can control the speed. You can find the spare parts via http://www.gearbest.com/9116-_gear/ .

We will send an adapter with all our products according to the order's country of delivery.

Q

Is the car waterproof?

By Annelise May-26/2017 15:22:57

A

Hello Annelise, 


This car is not waterproof.

Thank you for your inquiry.

Q

How do you use multiple cars at the same time. Is it a selection switch on the car and controller or is it crystal sets?

By Mike Apr-16/2017 01:45:47

A

Hello Mike,
It is selection switch on the car and controller.

Q

Can I run more than one car at a time? I have 4 kids that want to run cars at the same time. the description says 6 but doesn't elude to how it is accomplished.

By mike Apr-15/2017 15:48:55

A

Hello Mike


Please note that this car supports over 8 cars to compete at the same field.

Have a nice day!

Q

does this car have usa charger plug?

By mike Apr-14/2017 02:00:27

A

Hello mike,
It is EU plug. We will send an adaptor according to the order's country of delivery.

Q

Hello, I m from Bangladesh. Can u tell me this price is included with all TAX or other costs or excluded with it?

By Ratul Khan Feb-17/2017 17:39:46

A

Hello Ratul


Thank you for your inquiry.

Unfortunately, Tax totally depends on the local customs policy. The customer is solely responsible for customs tax and any other customs-related charges if exists. Please consult your local customs office for more details before placing the order. 

Thank you, Let me know if you need any help.

Have a nice day!


Q

Is this RC truggy water proof? Can i drive it in the rain?

By Mick Jan-08/2017 21:50:17

A

Hello Mick,
It doesn't supports the waterproof.

Q

Hey Do you have to buy more powerful battery than 800 for the vehicle? Will travel longer

By ofer Dec-25/2016 16:35:14

A

Hello ofer, 


Thank you for your inquiry.

For your reference:http://www.gearbest.com/800mah-battery-_gear/ 

Thank you, Let me know if you need any help.

Have a nice day!


Q

They have spare batteries for sale

By victor sopena mas Dec-24/2016 15:49:30

A

Hello Victor,

Here is the battery.
http://www.gearbest.com/rc-cars/pp_154471.html
Thank you for your attention.

Q

how fast can it go with the stock battery

By antoan Jun-22/2016 09:36:54

A

Hello antoan,
It can reach speed 38km/h. Please feel free to ask if you have any further pre-sale questions.

Q

Which warehouse does this ship from? For example, Netherlands NL

By Eagle Thunder Feb-29/2016 03:39:31

A

Hi,

We ship from China warehouse. We hope you enjoy shopping here with us. 

Be the FIRST to Ask a Question. Want GB Points? Just Write a Review!

Q

Can you send the product after disassembling. and i want the toy to be shipped separately as body , accessories and remote controller

By Ashif Jul-15/2016 10:17:35

A

Hello Ashif, 
Sorry that we can't send the product after disassembling.

Thanks for your attention.

Q

Can you send the product after disassembling. and i want the toy to be shipped separately as body , accessories and remote controller

By Ashif Jul-15/2016 10:17:31

A

Hello Ashif, 
Sorry that we can't send the product after disassembling.

Thanks for your attention.


Q

tell me how much it will cost the shipping to Russia?

By sergey Mar-30/2016 12:13:47

A

Hello sergey,

Thank you for your inquiry,we can ship it to Russia for free shipping.Have a nice day.


Q

Es gratis el envió a esatados unidos y combra taxes?

By Kira Nov-18/2015 01:21:41

A
Hi Kira,
  Taxes are charged by your local customs office control and are covered by the customer . We recommend you ship the item by surface mail or ems to reduce or avoid ( if applicable) .Please refer to http://www.gearbest.com/about/faq.html 
Q

does it take money for shipping also

By samrat gurung Aug-21/2015 12:20:03

A
Hi samrat, 
Delivery cost depends on the shipping method and weight, along with the shipping time and the destination country. Please add all the items to cart, and then choose the country you want the order to be shipped to. The estimate shipping cost and total amount will be displayed.
Q

Is there a way to get free shipping?

By Luchezar Aug-05/2015 05:17:33

A
Hi, Luchezar! Free shipping is not available for this item.
Q

Hi! Where can I buy a spare parts? I dont see all (brokeable) part for this car. Thanks

By Sallai Jan-14/2017 17:04:38

A

Hello Sallai,
We don't sell the spare parts separately.

Q

THIS IS RWD ?

By Yaniv Dec-10/2016 10:21:27

A

Hello Yaniv,


Yes

Thanks for your inquiry.

Q

How fast does it go?

By Tenzin Aug-13/2016 07:26:15

A

Dear Tenzin, 
Thanks for your inquiry.

His speed is 38km/h.



Q

im stupid are there any warenties

By blake Jul-19/2016 22:55:04

A

Hello blake,
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html 

Q

Envia para brasil?

By marcos Jul-17/2016 20:24:18

A

Hi,marcos

Thanks for your inquiry.

We can send it to Brazil.

Q

Do you have extra battery?

By PH Jul-04/2016 16:08:00

A

Hello PH,
Thanks for your inquiry. We don't sell extra battery for this model at the moment.