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Customer Q&A

  • All(68)
  • Product Information(16)
  • Stock Status(6)
  • Payment(10)
  • About Shipping(30)
  • Others(6)
Q

Hi when will it be available again? Thanks in advance.

By Enrique May-11/2017 18:58:55

A

Hello Enrique,


This is a popular product, but we are happy to inform you that it is in stock and available to purchase today. 

Please feel free to order it.


Q

Up top is says Dispatch: Ships between Jan 29 - Jan 30. Does that mean if I place the order today -- 26 JAN I will get the order in Romania on 29-30? Thank you.

By Mihai Dantes Jan-26/2017 14:55:09

A

Hello Mihai,


This item is in stock now.

Generally, the average processing time is 1-3 business days.
The total delivery time = processing time +shipping time


And the shipping time depend on the shipping method you choose.  You can see the Shipping costs and shipping time during the check out. Steps to follow: 1.Add your product to your cart 2. Enter your delivery country 3. The shipping time will be displayed automatically.


Thanks for your inquiry.

Q

it is on stock?

By eljl2v Jun-15/2016 16:41:57

A

Hello,

Yes, the item is in stock now.


Q

Typically, when do you expect to have this product in stock again?

By Marty Apr-24/2016 07:30:47

A

Dear customer,
It is with available stock, you can have your order any time. May you a nice day.   
   


Q

Good Morning !! how long it takes to get here in Brazil ?

By taneman Apr-11/2016 15:12:16

A

Hello taneman,
We generally require between 3-7 business days to arrange shipment upon payment. The exact processing time varies depending on the item.
Please refer to our shipping estimation below:
A. Expedited Shipping: Around 3-7 business days to arrive.
B. Standard Shipping: Between 7-10 business days to be delivered.
C. Flat Rate Shipping: Between 10-25 business days to be received.
For more shipping details http://www.gearbest.com/about/shipping-methods.html

Q

Hola debo pagar en dolares el producto y si no es asi cuanto me saldria en pesos argentinos

By nicolas Apr-11/2016 03:41:40

A

Hello nicolas,
You are welcome to view the price in different currencies at the top of our home page. However we only accept payments in US Dollar.
Once you pay by Paypal and credit card your order payment will be changed into USD automatically.

Q

You mentioned that it is currently on a flash-sale Price for $6.19. but your webpage says 7.44$? How do I orderthis for the flash sale price?

By Domhnall Apr-10/2016 20:27:55

A

Hello Domhnall,

Thank you for your inquiry,we are sorry it is now $7.44 for free shipping.The flash sale has ended.Have a nice day.


Q

Hola me gustaria saber si hacen envios a argentina y si es haci cuanto costaria el envio del producto?

By matias Apr-10/2016 03:54:22

A

Hello matias,
We ship everywhere in the world from the CN warehouse.

You can see the Shipping costs and delivery time during the check out. Steps to follow: 1.Add your product to your cart 2. Enter your delivery country 3. The shipping cost will be displayed automatically. 
The price shown on the on the product page is the item price, shipping cost is not included.
Delivery cost depends on the shipping method on many factors such as weight, shipping time and the destination country.

Q

como puedo pagar este producto y en cuanto tiempo lo recibo

By sergio Apr-08/2016 17:39:25

A

Hello sergio,
Our website accepts following safe and secure payment methods:
1.PayPal
2.Pay by credit card directly
3.Pay by credit card via PayPal
4.Wire Transfer
5.Western Union
6.Pay by Boleto Bancario via Ebanx
Available payment methods depends on where are you from. Please add items to cart, click"proceed to checkout",then choose the destination country to check it.
If you pay by Wire Transfer,Western Union,please contact us for further details.

We generally require between 3-7 business days to arrange shipment upon payment. The exact processing time varies depending on the item.
Please refer to our shipping estimation below:
A. Expedited Shipping: Around 3-7 business days to arrive.
B. Standard Shipping: Between 7-10 business days to be delivered. 
C. Flat Rate Shipping: Between 10-25 business days to be received.
For more shipping details http://www.gearbest.com/about/shipping-methods.html

Q

o valor do frete para o Brasil está incluso no preço U$ 6,19

By Reinaldo Apr-04/2016 03:10:08

A

Hello Reinaldo,

Thank you for your inquiry,we can ship it to Brazil for free shipping.Have a nice day.


Q

Good Morning !! how long it takes to get here in Brazil ?

By taneman Apr-11/2016 15:12:16

A

Hello taneman,
We generally require between 3-7 business days to arrange shipment upon payment. The exact processing time varies depending on the item.
Please refer to our shipping estimation below:
A. Expedited Shipping: Around 3-7 business days to arrive.
B. Standard Shipping: Between 7-10 business days to be delivered.
C. Flat Rate Shipping: Between 10-25 business days to be received.
For more shipping details http://www.gearbest.com/about/shipping-methods.html

Q

You mentioned that it is currently on a flash-sale Price for $6.19. but your webpage says 7.44$? How do I orderthis for the flash sale price?

By Domhnall Apr-10/2016 20:27:55

A

Hello Domhnall,

Thank you for your inquiry,we are sorry it is now $7.44 for free shipping.The flash sale has ended.Have a nice day.


Q

favor indicarme el precio final entregado en Quito Ecuador

By mariana Apr-02/2016 23:28:09

A

Hello mariana,

Thank you for your inquiry,we can ship it to Quito Ecuador for free shipping.It is now Flash Sale Price $6.19.We look forward to cooperating with you soon.


Q

what kind of metal is the casing and rods inside ,and warranty

By bob Apr-01/2016 06:44:55

A

Hi,

Material: Stainless Steel 

Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

Q

Looks like you have 3 different sizes, how do I know what size to get. It's a gift

By Sheila Mar-31/2016 02:27:03

A

HI,

Product size (L x W x H): 5.20 x 2.60 x 2.60 cm / 2.05 x 1.02 x 1.02 inches 

Q

are you gonna send 2x or one?

By ebu Mar-31/2016 00:32:11

A

Hello ebu,

Thank you for your inquiry,it comes with 2 pieces.Have a nice day.


Q

qual o tempo pra manda pro brasil e esse valor e em dolar

By ailton Mar-23/2016 02:47:31

A

Hello ailton,

-You are welcome to view the price in different currencies at the top of our home page. However we only accept payments in US Dollar.
Once you pay by Paypal and credit card your order payment will be changed into USD automatically.

-We generally require between 3-7 business days to arrange shipment upon payment. The exact processing time varies depending on the item.
Please refer to our shipping estimation below:
A. Expedited Shipping: Around 3-7 business days to arrive.
B. Standard Shipping: Between 7-10 business days to be delivered.
C. Flat Rate Shipping: Between 10-25 business days to be received.
For more shipping details http://www.gearbest.com/about/shipping-methods.html

Q

Is this the 1/2 inch drive? What is the warranty of this product?

By Joern Esser Mar-21/2016 22:24:27

A

Hello Joern,

Thank you for your inquiry,it will fit any nut or bolt from 1 / 4 inches to 3 / 4 inches, 9-27 mm.

Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html


Q

hello. Pls, let me know, can u delivery it in Brasil? Is it possible? thks

By Joao Rafael Mar-16/2016 19:07:01

A

Hi Joao,

Thank you for your inquiry. We can deliver to Brasil.

Q

this comes with a handler? if i dont have a machine to spin this i mean

By Stefan Mar-16/2016 09:58:54

A

Hi Stefan,

Thank you for your inquiry.

Package Contents: 1 x 7-19mm Universal Repair Tool, 1 x Adapter

Q

Hi when will it be available again? Thanks in advance.

By Enrique May-11/2017 18:58:55

A

Hello Enrique,


This is a popular product, but we are happy to inform you that it is in stock and available to purchase today. 

Please feel free to order it.


Q

it is on stock?

By eljl2v Jun-15/2016 16:41:57

A

Hello,

Yes, the item is in stock now.


Q

Typically, when do you expect to have this product in stock again?

By Marty Apr-24/2016 07:30:47

A

Dear customer,
It is with available stock, you can have your order any time. May you a nice day.   
   


Q

I was wondering if i wanted to purchase a high volume of them could this be a possibility? i would need to know a few details first if you could email me please i would greatly appreciate it, i might be interested in 4000 of them

By dwayne mc donnell Jan-03/2016 17:18:10

A
Hi Dwayne, thank you for very much for your interest. For all wholesale inquiries, we have now a specific website for bulk purchase. Please check out http://www.volumebest.com/for the best offers.
Q

Hi, I want to order 6 pc but allowed only 1 pc. So I cancel order. Even I order 1 pc will it come? Or is it not possible to order 6 pc?

By orcun cansever Dec-02/2015 11:55:28

A
Hi Orcun, I am sorry to inform you that this item can not be purchased only 1 pcs. If you want to purchase 6 pcs 7 - 19mm Socket / Drill Set, you can change the QTY to three.  Thank you for your kind understanding. Please feel free to ask further presale questions.
Q

hi, if i order now, when do you ship?

By Diego Aug-16/2015 02:33:13

A
Hi  Diego, 
We will ship it in 3-5 working days.
Q

Hola debo pagar en dolares el producto y si no es asi cuanto me saldria en pesos argentinos

By nicolas Apr-11/2016 03:41:40

A

Hello nicolas,
You are welcome to view the price in different currencies at the top of our home page. However we only accept payments in US Dollar.
Once you pay by Paypal and credit card your order payment will be changed into USD automatically.

Q

como puedo pagar este producto y en cuanto tiempo lo recibo

By sergio Apr-08/2016 17:39:25

A

Hello sergio,
Our website accepts following safe and secure payment methods:
1.PayPal
2.Pay by credit card directly
3.Pay by credit card via PayPal
4.Wire Transfer
5.Western Union
6.Pay by Boleto Bancario via Ebanx
Available payment methods depends on where are you from. Please add items to cart, click"proceed to checkout",then choose the destination country to check it.
If you pay by Wire Transfer,Western Union,please contact us for further details.

We generally require between 3-7 business days to arrange shipment upon payment. The exact processing time varies depending on the item.
Please refer to our shipping estimation below:
A. Expedited Shipping: Around 3-7 business days to arrive.
B. Standard Shipping: Between 7-10 business days to be delivered. 
C. Flat Rate Shipping: Between 10-25 business days to be received.
For more shipping details http://www.gearbest.com/about/shipping-methods.html

Q

Heloo i want to ask you me i pay this product on your account by money when you send me.

By nezir Mar-27/2016 14:08:50

A

Hello nezir,
Our website accepts following safe and secure payment methods:
1.PayPal
2.Pay by credit card directly
3.Pay by credit card via PayPal
4.Wire Transfer
5.Western Union
6.Pay by Boleto Bancario via Ebanx
Available payment methods depends on where are you from. Please add items to cart, click"proceed to checkout",then choose the destination country to check it.
If you pay by Wire Transfer,Western Union,please contact us for further details.

Q

I don't have card. Can I pay at the time of delivery

By Joel Mar-18/2016 09:10:42

A

Hello Joel,
Our website accepts following safe and secure payment methods:
1.PayPal
2.Pay by credit card directly
3.Pay by credit card via PayPal
4.Wire Transfer
5.Western Union
6.Pay by Boleto Bancario via Ebanx
Available payment methods depends on where are you from. Please add items to cart, click"proceed to checkout",then choose the destination country to check it.
If you pay by Wire Transfer,Western Union,please contact us for further details.

Q

Price in Rinnggit Malaysia or USD?

By Mohd Sabri Bin Ismail Jan-17/2016 14:38:51

A
Hi Mohd ,
Many thanks for your recent inquiry. The prices are in US dollars. You can choose the currency in the right top of the website. If you can not find your currency,
please use following exchanging tool, the link is http://www.xe.com.
Q

ce pret are in bani rominesti

By marian Jan-11/2016 12:51:38

A
Hi Marian,please add the items to cart and Proceed to Checkout, then fill the detail destination information. You will see the Available Shipping Methods, Estimated Shipping Time and Insurance when you check out. The delivery cost depends on the shipping method, destination country, package's weight and volume.The Shipping Cost and Grand Total amount will be displayed for each shipping method. Please kindly note that the exchange rate on our website is different from paypal or other payment terms. You can select another currency in the top right button on our website and check the product value.  And you can pay it in USD or other currency. Thank you for your inquiry. Please feel free to ask further pre-sales questions.
Q

como faço pra pagar com Boleto, não possuo cartão de crédito

By Gilberto Ribeiro Jan-10/2016 23:49:15

A
Hi Gilberto, you can shop safely and securely with any of the following convenient methods and in US dollars. 1.PayPal 2.Pay by credit card directly 3.Pay by credit card via PayPal 4.Wire Transfer 5.Western Union 6.Pay by Boleto Bancario via Ebanx(only available for Brazil)GearBest primarily uses PayPal to process secure online payments. We can only accept payment in advance. For detailed explanation about our payment options, please see: http://www.gearbest.com/about/payment-methods.html  If the total amount more than 300usd, we also can accept payment by western union. Thank you for your kind understanding. Please feel free to ask further pre-sales questions.
Q

Quero comprar oproduto e pagar com boleto bancário? Como faço?

By patussi Jan-10/2016 19:19:18

A
Hi Patussi, please add the items you want to cart and Proceed to Checkout. Then you could Place your Order. After that, please kindly send an email with your order number to our Support Center at the link below: http://support.gearbest.com/ If the total amount more than 300usd/500usd, we can accept payment by western union/bank transfer.  Thank you for your interests in our products! Please feel free to ask if you have further questions. We hope you enjoy shopping here with us. 
Q

amigo si le compro al por mayor , cuanto seria el precio por unidad ?

By Carlos Alfredo Anaya Perez Jan-06/2016 05:02:59

A
Hi Carlos, thank you for very much for your interest. For all wholesale inquiries, we have now a specific website for bulk purchase. Please check out http://www.volumebest.com/for the best offers.
Q

Boa noite, posso pagar com cartão de crédito e qual o valor seria lançado na fatura do cartão em real ou em dólar? Obrigado

By Carlos Alberto Ventura Garcia Jan-05/2016 22:56:41

A
Hi Carlos,you can shop safely and securely with any of the following convenient methods and in US dollars. 1.PayPal 2.Pay by credit card directly 3.Pay by credit card via PayPal 4.Wire Transfer 5.Western Union 6.Pay by Boleto Bancario via Ebanx(only available for Brazil)GearBest primarily uses PayPal to process secure online payments. We can only accept payment in advance. For detailed explanation about our payment options, please see: http://www.gearbest.com/about/payment-methods.html  Please note that the exchange rate on our website is different from Paypal or other payment terms. You can select another currency in the top right button on our website and check the product value.  And you can pay it in USD or other currency. Thank you for your inquiry. Please feel free to ask further pre-sales questions.
Q

Up top is says Dispatch: Ships between Jan 29 - Jan 30. Does that mean if I place the order today -- 26 JAN I will get the order in Romania on 29-30? Thank you.

By Mihai Dantes Jan-26/2017 14:55:09

A

Hello Mihai,


This item is in stock now.

Generally, the average processing time is 1-3 business days.
The total delivery time = processing time +shipping time


And the shipping time depend on the shipping method you choose.  You can see the Shipping costs and shipping time during the check out. Steps to follow: 1.Add your product to your cart 2. Enter your delivery country 3. The shipping time will be displayed automatically.


Thanks for your inquiry.

Q

Hola me gustaria saber si hacen envios a argentina y si es haci cuanto costaria el envio del producto?

By matias Apr-10/2016 03:54:22

A

Hello matias,
We ship everywhere in the world from the CN warehouse.

You can see the Shipping costs and delivery time during the check out. Steps to follow: 1.Add your product to your cart 2. Enter your delivery country 3. The shipping cost will be displayed automatically. 
The price shown on the on the product page is the item price, shipping cost is not included.
Delivery cost depends on the shipping method on many factors such as weight, shipping time and the destination country.

Q

o valor do frete para o Brasil está incluso no preço U$ 6,19

By Reinaldo Apr-04/2016 03:10:08

A

Hello Reinaldo,

Thank you for your inquiry,we can ship it to Brazil for free shipping.Have a nice day.


Q

Do you ship to Pakistan ?

By Syed Mehmood Ali Mar-30/2016 16:58:53

A

Hello Syed,

Thank you for your inquiry,we can ship it to Pakistan .Have a nice day.


Q

Hi, what it will the cost for one unit and shipping to Mexico?, specificit to San Luis Potosi city zip code 78116, and what do I have to do to pay for it?, thank you

By Miguel Chavelas Mar-26/2016 14:56:15

A

Hello Miguel,                                                                                                                                                                                                                 

You can see the Shipping costs and delivery time during the check out. Steps to follow: 1.Add your product to your cart 2. Enter your delivery country 3. The shipping cost will be displayed automatically.  
The price shown on the on the product page is the item price, shipping cost is not included.
Delivery cost depends on the shipping method on many factors such as weight, shipping time and the destination country.  

Taxes do not come from us if any. Taxes are beyond Gearbest's control and only depend on the delivery country's regulations and policies. Generally, import taxes can be reduced and in some cases avoided ( if applicable) with postal deliveries.
For more details: http://www.gearbest.com/about/faq.html

Q

Australia.. do you ship?

By Pat Ramos Mar-18/2016 20:47:34

A

Hello Pat,
We ship everywhere in the world from the CN warehouse.

Q

Do you offer free shipping to Brazil?

By Samir Mar-17/2016 13:21:31

A

Hello Samir,                                                                                                                                                                                                                 

You can see the Shipping costs and delivery time during the check out. Steps to follow: 1.Add your product to your cart 2. Enter your delivery country 3. The shipping cost will be displayed automatically.  
The price shown on the on the product page is the item price, shipping cost is not included.
Delivery cost depends on the shipping method on many factors such as weight, shipping time and the destination country.  

Q

Hi,can you ship to Pakistan and uk please send me a full information this is no one tool your best wihes Raja

By Ghulam Raja Mar-12/2016 08:24:16

A

Hi Ghulam,

We can ship this item to Pakistan and uk. We hope you enjoy shopping here with us. 

Q

Do you deliver it to Brazil? If so, how much will cost?

By Joao Henrique Murge Mar-02/2016 17:04:49

A

Hello Joao,

Thank you for your inquiry,we can ship it to Brazil for free shipping.Have a nice day.


Q

En que parte están ustedes ubicados y que costo tiene el envío al cp 74400

By Rodrigo Bermejo Jan-11/2016 19:13:20

A
Hi Rodrigo,please add the items to cart and Proceed to Checkout, then fill the detail destination information. You will see the Available Shipping Methods, Estimated Shipping Time and Insurance when you check out. The delivery cost depends on the shipping method, destination country, package's weight and volume.The Shipping Cost and Grand Total amount will be displayed for each shipping method. 
Thank you for your inquiry. Best Wishes for 2016. 
Q

Buen dia, Quiero saber valor de envio a C.P. 8340518.

By Jaime Peña Mar-26/2016 14:04:40

A

Hello Jaime,
You can see the Shipping costs and delivery time during the check out. Steps to follow 1. Add your product to your cart 2. Enter your delivery country 3. The shipping cost will be displayed automatically.
Once we have received your payment we will ship your item according the dispatch estimation indicated on the product page.
Delivery time estimation :
1) Expedited Shipping: 3-7 working days
2) Standard Shipping:7-10 working days
3) Flat Rate Shipping:10-25 working days
Learn more information about shipping from http://www.gearbest.com/about/shipping-methods.html

Q

Do we have it here in the Philippines?

By nicolas joseph a. torres Mar-26/2016 04:59:23

A

Hello nicolas,

Thank you for your inquiry,we can ship it to Philippines from China.Have a nice day.


Q

DISCUPE CUAL ES PRECIO REAL DEL PRODUCTO YA CON ENVIO AL C.P. 68350. SALUDOS

By IMER PLAYAS ORTIZ Mar-24/2016 19:19:42

A

Hello IMER,

Thank you for your inquiry,we can ship it to Mexico for free shipping.It is Flash Sale Price $5.99 now.Have a nice day.


Q

qual é a medida da chave? quanto tempo para chegar no meu endereço ?

By wilamy Feb-29/2016 12:50:59

A

Hello wilamy,

Thank you for your inquiry,please note its Product size (L x W x H): 5.20 x 2.60 x 2.60 cm / 2.05 x 1.02 x 1.02 inches .

Total Delivery Time = Processing Time + Packaging Time + Shipping Time

We generally require between 3-5 business days to arrange shipment of orders. 

The exact delivery time depends on the shipping method you choose. 

1) Expedited Shipping: Around 4-7 business days to arrive.

2) Standard Shipping: Between 6-8 business days to be delivered.

3) Flat Rate Shipping: Between10-25 business days to ship to the destination. 

Please check the details in following link   http://www.gearbest.com/about/shipping-methods.html


Q

cuanto es la compra minima? y cobran envio a mexico? y si cobran cuanto saldria el costo del envio a mazatlan sinaloa

By ROBERTO HERNANDEZ Jan-18/2016 06:09:36

A

Hello ROBERTO,
There is no MOQ.

Shipping cost of a single item: Can you see “Shipping cost to:..” above “ADD TO CART”on the product page? Please choose the country of destination and then you will see the shipping costs of different shipping methods. 

Q

Can i buy 3 sets for$ 18 Thanks C

By Charles Oct-04/2015 18:34:36

A
Hi Charles,
We are sorry you can not buy 3 sets for$ 18.