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Customer Q&A

  • All(100)
  • Product Information(43)
  • Stock Status(26)
  • Payment(3)
  • About Shipping(20)
  • Others(6)
Q

does it supports portuguese-br language?

By nikolas Sep-09/2016 18:06:34

A

Hello nikolas,
Yes,  it supports portuguese-br language .

Q

Hello, is possible to buy the phone with the italian language?

By Angel Aug-14/2016 14:28:54

A

Hello Angel,
This item doesn't support italian language.

Q

Hi! Im trying to buy this item (ship to brazil) and when i click in "add to cart" button it says: not availiable.. i would like to know when this item come back to stock... thanks!

By Dunha Aug-11/2016 11:31:20

A

Hello Dunha,
We regret that this item is out of stock, factory won't produce it any more.

We kindly suggest that you can choose this item, please kindly check the linkhttp://www.gearbest.com/cell-phones/pp_349207.html .

Q

Hi, can you tell me when will be the black (or green) color back in stock? Thanks.

By John Aug-05/2016 11:00:07

A

Hello John,
Yes, we have stock at the moment, please feel free to order it. 
Best Regards

Q

hallo, how many days to receive the telephone? I need accurate time because my phone is damaged. XIAOMI Redmi 2 Pro Smartphone - BLACK 136111501 4G LTE 2GB / 16GB MSM8916 64bit Quad Core 1.2GHz / Android 4.4 / 4.7 inch HD OGS Screen / Dual Cameras

By stathis Jul-01/2016 19:44:44

A

Hello stathis,
We generally require between 3-7 business days to arrange shipment upon payment. The exact processing time varies depending on the item.
Please refer to our shipping estimation below:
A. Expedited Shipping: Around 3-7 business days to arrive.
B. Standard Shipping: Between 7-10 business days to be delivered.
C. Flat Rate Shipping: Between 10-25 business days to be received.
For more shipping details http://www.gearbest.com/about/shipping-methods.html

Q

I want to buy a case for this? this one for the note 2 which is bigger? http://www.gearbest.com/cases-leather/pp_348504.html

By Mark Jun-27/2016 16:00:16

A

Hello Mark,
Thanks for your inquiry. There is no case available for this now and the one for note is bigger.

Q

Please can you recommend a case. thanks

By Mark Jun-18/2016 21:04:27

A

Hello Mark,
We only have this case for this item now.

http://www.gearbest.com/cases-leather/pp_348504.html

Q

Does it come with Portuguese language ?

By Nóia Jun-14/2016 14:14:09

A

Hello Nóia,
This item has Portuguese language.

Q

Hi There, Do you sell cases or protective glass for this phone? thanks Mark

By Mark Jun-13/2016 22:04:40

A

Hello Mark,
The protective glass :http://www.gearbest.com/cell-phones/pp_236831.html

The protective cover:http://www.gearbest.com/cases-leather/pp_348504.html

Q

Will this phone be totally compatible with Att & T or Sprint network in the USA?

By Thea Quain Apr-28/2016 17:35:17

A

Hello, 

Please confirm the network:

2G: GSM 900/1800/1900MHz
3G: WCDMA 850/1900/2100MHz
4G: FDD-LTE 1800/2600MHz

Tip: 

Unlocked for Worldwide use. Please ensure local area network is compatible. click herehttp://maps.mobileworldlive.com/     for Network Frequency of your country. Please check with your carrier/provider before purchasing this item.


Best Regards


Q

does it supports portuguese-br language?

By nikolas Sep-09/2016 18:06:34

A

Hello nikolas,
Yes,  it supports portuguese-br language .

Q

Hello, is possible to buy the phone with the italian language?

By Angel Aug-14/2016 14:28:54

A

Hello Angel,
This item doesn't support italian language.

Q

I want to buy a case for this? this one for the note 2 which is bigger? http://www.gearbest.com/cases-leather/pp_348504.html

By Mark Jun-27/2016 16:00:16

A

Hello Mark,
Thanks for your inquiry. There is no case available for this now and the one for note is bigger.

Q

Please can you recommend a case. thanks

By Mark Jun-18/2016 21:04:27

A

Hello Mark,
We only have this case for this item now.

http://www.gearbest.com/cases-leather/pp_348504.html

Q

Does it come with Portuguese language ?

By Nóia Jun-14/2016 14:14:09

A

Hello Nóia,
This item has Portuguese language.

Q

Hi There, Do you sell cases or protective glass for this phone? thanks Mark

By Mark Jun-13/2016 22:04:40

A

Hello Mark,
The protective glass :http://www.gearbest.com/cell-phones/pp_236831.html

The protective cover:http://www.gearbest.com/cases-leather/pp_348504.html

Q

Will this phone be totally compatible with Att & T or Sprint network in the USA?

By Thea Quain Apr-28/2016 17:35:17

A

Hello, 

Please confirm the network:

2G: GSM 900/1800/1900MHz
3G: WCDMA 850/1900/2100MHz
4G: FDD-LTE 1800/2600MHz

Tip: 

Unlocked for Worldwide use. Please ensure local area network is compatible. click herehttp://maps.mobileworldlive.com/     for Network Frequency of your country. Please check with your carrier/provider before purchasing this item.


Best Regards


Q

Hola, venden el Redmi 2 LTE 2014815 , Redmi 2 Pro 2014819 ó Redmi Note 2014715 ??? Gracias.-

By Juan Apr-08/2016 18:28:48

A

Hello Juan,

Thank you for your inquiry,it is Redmi 2 Pro 2014819.Have a nice day.


Q

It works in Brazil? and this is set in US dollars ? has Portuguese language ( Brazil )

By Matheus Andrade Apr-08/2016 14:46:39

A

Hello Matheus, 

Please confirm the network: 
2G: GSM 900/1800/1900MHz
3G: WCDMA 850/1900/2100MHz
4G: FDD-LTE 1800/2600MHz

Unlocked for Worldwide use. Please ensure local area network is compatible. click herehttp://maps.mobileworldlive.com/   for Network Frequency of your country. 


Please check with your carrier/provider before purchasing this item.You are welcome to view the price in different currencies at the top of our home page. However we only accept payments in US Dollar.
Once you pay by Paypal and credit card your order payment will be changed into USD automatically.

Languages :

Indonesian, Malay, English, Spanish, French, Portuguese, Vietnamese, Turkish, Russian, Bulgarian, Hindi, Bengali, Telugu, Tamil, Punjabi    


Q

can Romanian and Greek languages be installed on this phone, at our request?

By vlado Apr-04/2016 08:20:14

A

Hello vlado,

Thank you for your inquiry.

Languages: Indonesian, Malay, English, Spanish, French, Portuguese, Vietnamese, Turkish, Russian, Bulgarian, Hindi, Bengali, Telugu, Tamil, Punjabi 

Q

Hi! Im trying to buy this item (ship to brazil) and when i click in "add to cart" button it says: not availiable.. i would like to know when this item come back to stock... thanks!

By Dunha Aug-11/2016 11:31:20

A

Hello Dunha,
We regret that this item is out of stock, factory won't produce it any more.

We kindly suggest that you can choose this item, please kindly check the linkhttp://www.gearbest.com/cell-phones/pp_349207.html .

Q

Hi, can you tell me when will be the black (or green) color back in stock? Thanks.

By John Aug-05/2016 11:00:07

A

Hello John,
Yes, we have stock at the moment, please feel free to order it. 
Best Regards

Q

When are redmi 2 pro avaible in eu warehouse? I Need 2 pieces. Thanks!

By Karelkorst Jan-10/2016 23:42:41

A
Hi Karelkorst,
This item is in stock for immediate shipping in the EU warehouse now. We hope you enjoy shopping here with us.
Q

Hi, Gearbest, do you have this phone right now in HK stock? If so, exactly what model? I need 2014813 for russian LTE. Thank you.

By Oleg Motovilin Dec-28/2015 01:30:08

A
Hi Oleg, this item is available in HK warehouse now. The supported network: 2G: GSM 900/1800/1900MHz; 3G: WCDMA 850/1900/2100MHz; 4G: FDD-LTE 1800/2600MHz. Please ensure local area network is compatible. Check here > http://maps.mobileworldlive.com/ for Network Frequency of your country. Please check with your carrier/provider before purchasing this item. Thank you for your inquiry. Best Wishes for 2016. 
Q

Hi, is this phone in stock at the EU warehouse??? Has google play installed??? Is Greek language available???

By Andreas Dec-24/2015 01:45:24

A
Hi Andreas,
This phone will come with google play and Greek language installed. This item is in stock for immediate shipping in the EU warehouse now. We hope you enjoy shopping here with us.
Q

Stock status for EUwerehouse??I can add white colour on my shopping card from eu.Is it correct??can i proceed to purchase it from euwerehouse and hoping to receive before xmas??thx

By Leo Dec-18/2015 03:01:43

A
Hi Leo,
This item is in stock for immediate shipping in the EU warehouse now. We hope you enjoy shopping here with us.
Q

Hello Gearbest, Is this phone in stock now(what color)??? Can i order??? How many days to receive it??? P.S. I am asking for 5 more phones in other questions, just to deside what to buy Thanks a lot Kostas

By kostas Dec-01/2015 07:40:30

A
Thank you for your inquiry.
It is available for purchase in HK, so you can order it from there.
We need approximately 1~3 business days to arrange shipment of your order. 
The exact delivery time depends on the shipping method you choose. 
1) Flat Rate Shipping(Free shipping): ETA 10~25 working days to ship to the destination, by post office.
2) Standard Shipping: ETA 7~10 working days to be delivered, by EMS.
3) Expedited Shipping: ETA 3~7 working days to arrive, by DHL.
Thanks in advance for your order.
Have a nice day.
Q

Will be this phone available in EU warehouse before Christmas? Thank you.

By Radek Rajf Nov-29/2015 11:41:48

A
Sorry to let you know that this item has been discontinued. 
Could you please choose a replacement? We will stop selling it.
We are truly sorry for the inconvenience. Thank you for your understanding.
Q

Hello, when will be the phone available again in EU stock? Thank you.

By Sepp Nov-28/2015 02:27:02

A
Sorry to let you know that this item has been discontinued. 
Could you please choose a replacement? We will stop selling it.
We are truly sorry for the inconvenience. Thank you for your understanding.
Q

Hello, I want to buy 2 pcs(one black and one white) will this phone available in EU stock in the nearest future?

By Igor Nov-24/2015 13:38:18

A
Hi Igor, this item is only available in HK warehouse for now. We can not sure when it will be available in EU stock.  It depends on the customers' demand and the production of this item. We are trying to replenish this item in EU as much as we can. Please kindly continually concern this item on our website. Thank you for your understanding. Please feel free to ask further presale questions.
Q

el precio de este producto es en dolar o euro

By juan esteban currea Mar-20/2016 20:13:27

A

Hello juan,
You are welcome to view the price in different currencies at the top of our home page. However we only accept payments in US Dollar.
Once you pay by Paypal and credit card your order payment will be changed into USD automatically.

Q

Can you tell me if the products ordered and are in warehouses in Europe is duty free? Thank you very much!

By Irimescu Daniel Oct-15/2015 14:31:56

A
Hi Irimescu,
You can ship the item from Europe warehouses without duty.
Q

Se puede efectuar el pago directamente con Visa sin pasar por Pay Pal. Muchas gracias

By Juan Valle Carrasco Oct-03/2015 19:49:25

A
Hi Juan, 
You can shop safely and securely with any of the following convenient methods and in us dollars.
We do not accept Cash on Delivery.
1.PayPal
2.Pay by credit card directly
3.Pay by credit card via PayPal
4.Wire Transfer
5.Western Union
Q

hallo, how many days to receive the telephone? I need accurate time because my phone is damaged. XIAOMI Redmi 2 Pro Smartphone - BLACK 136111501 4G LTE 2GB / 16GB MSM8916 64bit Quad Core 1.2GHz / Android 4.4 / 4.7 inch HD OGS Screen / Dual Cameras

By stathis Jul-01/2016 19:44:44

A

Hello stathis,
We generally require between 3-7 business days to arrange shipment upon payment. The exact processing time varies depending on the item.
Please refer to our shipping estimation below:
A. Expedited Shipping: Around 3-7 business days to arrive.
B. Standard Shipping: Between 7-10 business days to be delivered.
C. Flat Rate Shipping: Between 10-25 business days to be received.
For more shipping details http://www.gearbest.com/about/shipping-methods.html

Q

Hello, Can you tell me do you ship to Croatia?

By Zizu Apr-02/2016 20:52:01

A

Hello Zizu,

Thank you for your inquiry,we can ship it to Croatia.Have a nice day.


Q

Is this phone support Greek Networks And Language ?

By George Feb-18/2016 18:15:18

A

Hi George,

Thanks for your inquiry . This one is unlocked phone, it can work the carrier which can support Frequency 2G: GSM 900/1800/1900MHz
3G: WCDMA 850/1900/2100MHz
4G: FDD-LTE 1800/2600MHz. 

You can check the link to find which carrier this phone can support. The link is  http://maps.mobileworldlive.com/.

Languages: English, Afrikaans, Bahasa Indonesia, Bahasa Melayu, Bosanski, Catala, Cestina, Dansk, Deutsch, Eesti, Espanol, Filipino, French, Hrvatski, IsiZulu, Italiano, Kiswahili, Latviesu, Magyar, Nederlands, Norsk, Polish, Portuguese, Romana, Rumantsch, Slovencina, Slovenscina, Suomi, Svenska, Vietnamese, Turkish, Greek, Bulgarian, Russian, Serbian, Ukrainian, Hebrew, India Urdu, Arabic, Persian, Hindi, Bengali, Thai, Korean, Japanese, Simplified/Traditional Chinese 

Q

Can you ship the item to Cyprus from your EU warehouse?

By Costas Jan-05/2016 07:33:43

A
Hi,
We can not ship this item to Cyprus from EU warehouse. We can ship from China warehouse.
Q

Ship to Slovenia ? why Slovenia is not in the shipping list ?

By Zdenko Jan-04/2016 17:05:04

A
Hi,
We can not ship to Slovenia from EU warehouse, we will ship it from China warehouse. Thank you for your inquiry.
Q

Hello! I have 3 questions: 1. Will I get any invoice with this phone? I can give you my data (name, surname, company name, address, VAT identification number) that will be on invoice? 2. If this phone is shipped from EU stock to EU country does mean that its VAT has already been paid? Or do I have to pay VAT by myself? 3. If I order two of these phones do I have to pay twice for shipping?

By Rafal Nov-04/2015 16:47:19

A
Hi Rafal,
1. You can get the invoice as you requested. You can submit a ticket to our support center http://www.gearbest.com/about/contact-us.html after the order is shipped out.
2. There is no need to pay the taxes from EU warehouse.
3. You just need to pay once for shipping for one order.
Thank you for your inquiry.
Q

Hi, you can ship to Mexico from US warehouse?

By Victor Oct-27/2015 05:40:42

A
Hi Victor,
We can not ship it to Mexico from US warehouse. Thank you for your inquiry.
Q

Hi, can you ship to Mexico from China HK? The US warehouse don't show Mexico as a destination

By Rich Oct-19/2015 18:04:30

A
Hi Rich ,
We can not ship to  Mexico from China HK.
Q

Can you ship to Croatia from EU warehouse? Croatia is not in the list, but it is in EU.

By Hrvoje Oct-17/2015 19:36:19

A
Hi Hrvoje, 
We are sorry we can not ship to  Croatia from EU warehouse.
Q

Good night. U do shipment to Brazil with free shipping? It has tracking code?

By miguel Oct-15/2015 23:42:34

A
Hi miguel,
We can ship to  Brazil with free shipping.We will send you a tracking number.
Q

hi i want to buy is phone but please can you send to me ( ce declaration of conformity) because the post office here will ask me about it thank you :)

By Bouazza Essanarhi Apr-01/2016 15:25:43

A

Hello Bouazza,

Thank you for your inquiry,we can ship it to you.

Taxes do not come from us if any. Taxes are beyond Gearbest's control and only depend on the delivery country's regulations and policies. Generally, import taxes can be reduced and in some cases avoided ( if applicable) with postal deliveries.
For more details: http://www.gearbest.com/about/faq.html


Q

If I have aXiaomi phone delivered to the UK from Gearbest EU warehouse, will I have to pay Uk import duty?

By Allan Jan-04/2016 02:57:28

A
Hi Allan,
If the package is sent from EU warehouse, you do not need to pay the taxes. We hope you enjoy shopping here with us.
Q

where i find driver PC in English language??

By Ioannis Oct-16/2015 09:34:41

A
Hi Ioannis,
You can leave a message when you make order ,We will install the language as your requirement, if the item can not support , we will send the email to notice you.
Q

Hi, Do you ship the mobile to Italy from the EU warehouse? How last the ship? Is it available italian Language? Thank you. Mirko

By Mirko Oct-13/2015 09:28:37

A
Hi Mirko,
We can ship to Italy from the EU warehouse.It takes 7-15 working days.You can leave a message when you make order ,We will install the language as your requirement, if the item can not support , we will send the email to notice you.
Q

Hello, is it possible that you ship me a Xiaomi redmi 2 pro with regular eu charger to te UK? Regards

By david.kotar Sep-23/2015 11:07:32

A
Hi david,
We will send you the EU adapter.
Q

Is this item covered by some kind of warranty? If so, will I void it if I root the device to remove chinese apps? Thanks

By Carolina Sep-21/2015 16:14:25

A
Hi Carolina ,
Here is the warranty policy:http://www.gearbest.com/about/warranty-and-return.html.This smart phone is designed only to work with the current Android/Windows OS installed in it. Any alterations such as upgrades or flashing a newer version will void the warranty.