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Customer Q&A

  • All(100)
  • Product Information(52)
  • Stock Status(3)
  • Payment(1)
  • About Shipping(30)
  • Others(13)
Q

Hi there, just wondering if this hover board comes in black?

By Tom Jul-17/2017 22:17:14

A

Hello Tom,
We are sorry this item black is out of stock.

Q

e bluetoot ?

By giulio973 Oct-27/2016 14:18:36

A

Hello giulio973,

There is no bluetooth function.

Thanks for your inquiry and support.

Q

Does this hoverboard have a waranty? Also is it possible to get it by the 25th for my son's bday?

By Victoria Oct-19/2016 21:42:56

A

Hello Victoria,
http://www.gearbest.com/about/warranty-and-return.html Here is our warranty and return policy for your convenience. Sorry we are afraid you can't get it by the 25th Oct.

Q

Hi Do you ship to Canada and how soon does the shipment arrive ? What is the maximum weight this product can take ? What is the size of the box pack ?

By Ninad Oct-15/2016 14:50:35

A

Hi Ninad,

 

Thank you for your inquiry. We sincerely sorry for that, we do not ship out this item to Canada .  Max Payload: 90kg. Package dimension: 65 x 24.5 x 25.5 cm / 25.55 x 9.63 x 10.02 inches. Please feel free to ask further pre-sales questions.


Q

Will you ship to Mauritius

By Harsh Jun-07/2016 14:01:28

A

Hello,

Yes, we ship to Mauritius.

Welcome to buy items on our website.

Q

Can you ship electric scooters in Russia? Why is they all out of stock now?

By Max May-20/2016 16:43:27

A

Hi,Max

Thanks for your inquiry.

Sorry to tell you that the factory has stopped producing it.

We can not ship it to Russia.

Q

can they be shipped to missouri

By blake May-12/2016 20:55:35

A

Hi,

Yes, we ship to missouri.

Welcome to buy items on our website.

Q

Can you shipped in france the products

By Noah May-11/2016 18:06:22

A

Hi,

Yes, we can ship the item to france.

Welcome to buy items on our website.

Q

can you delivery it to peru ?

By Willy May-11/2016 17:21:22

A

Hi,

Yes, we ship to peru.

Welcome to buy items on our website.

Q

how long does it take to ship to kansas

By matthew May-03/2016 21:26:06

A

Hello matthew,
We generally require between 3-7 business days to arrange shipment upon payment. The exact processing time varies depending on the item.
Please refer to our shipping estimation below:
A. Expedited Shipping: Around 3-7 business days to arrive.
B. Standard Shipping: Between 7-10 business days to be delivered.
C. Flat Rate Shipping: Between 10-25 business days to be received.
For more shipping details http://www.gearbest.com/about/shipping-methods.html

Q

Hi there, just wondering if this hover board comes in black?

By Tom Jul-17/2017 22:17:14

A

Hello Tom,
We are sorry this item black is out of stock.

Q

e bluetoot ?

By giulio973 Oct-27/2016 14:18:36

A

Hello giulio973,

There is no bluetooth function.

Thanks for your inquiry and support.

Q

Does this hoverboard have a waranty? Also is it possible to get it by the 25th for my son's bday?

By Victoria Oct-19/2016 21:42:56

A

Hello Victoria,
http://www.gearbest.com/about/warranty-and-return.html Here is our warranty and return policy for your convenience. Sorry we are afraid you can't get it by the 25th Oct.

Q

Hi Do you ship to Canada and how soon does the shipment arrive ? What is the maximum weight this product can take ? What is the size of the box pack ?

By Ninad Oct-15/2016 14:50:35

A

Hi Ninad,

 

Thank you for your inquiry. We sincerely sorry for that, we do not ship out this item to Canada .  Max Payload: 90kg. Package dimension: 65 x 24.5 x 25.5 cm / 25.55 x 9.63 x 10.02 inches. Please feel free to ask further pre-sales questions.


Q

Can you ship electric scooters in Russia? Why is they all out of stock now?

By Max May-20/2016 16:43:27

A

Hi,Max

Thanks for your inquiry.

Sorry to tell you that the factory has stopped producing it.

We can not ship it to Russia.

Q

do this explosion safety garentee.

By beth May-02/2016 23:15:43

A

Hi,beth

Thanks for your inquiry.

Thank you for taking the time to contact us and sharing your concerns regarding the Scooter & Wheels.


As an established electronics wholesaler, Gearbest takes pride in offering the safest and highest quality for all products. 

Here are the steps we have taken in our company we to ensure the above


1.Our company's strict Quality Process starts at the sourcing stage:

- Before listing any items online, Gearbest completes a detailed inspection of the premises at the related factories, these cover product materials, 

molding and crafting, electronics assembly, as well as their own internal testing procedures.

- Each and every item sold on our website is fully CE compliant to meet strict quality control standards.


2.All Gearbest products are rigorously tested and inspected in-house prior to shipping.


3.For Scooter and Wheels products, we have published the respective CE certificate for each associated product on our website; this is for maximum transparency and total peace of mind. Please check it.

If it matters to our customers, then it matters to Gearbest.


We sincerely hope you can trust us and our items.

In the meantime, should you have any issues or queries related to any of our products, please feel free to review our return and warranty terms here: 

http://www.gearbest.com/about/warranty-and-return.html


Q

How long does it take to ship a self balancing board out to Canada because i recently ordered one last week?

By Vincenzo Apr-10/2016 20:43:10

A

Hello Vincenzo,
We generally require between 3-7 business days to arrange shipment upon payment. The exact processing time varies depending on the item.
Please refer to our shipping estimation below:
A. Expedited Shipping: Around 3-7 business days to arrive.
B. Standard Shipping: Between 7-10 business days to be delivered.
C. Flat Rate Shipping: Between 10-25 business days to be received.
For more shipping details http://www.gearbest.com/about/shipping-methods.html

Q

You say the hover board does not catch on fire but can I see that "ul certificate" of yours. is it made in china?

By sam Apr-05/2016 03:38:22

A

Hello sam,

Please rest assured it is original and safe.We have UL certificate for it.It is made in China.We look forward to cooperating with you.


Q

Hello, i want to know if you provide a adapter with US plug to use it in Europe (spain). or the watts are different? Thanks.

By Alvaro Mar-25/2016 13:03:46

A

Hi,

Please leave us a message when you check out we will send you the plug what you need.

Q

With this hoverboard blow up or is the battery safe?

By Aria Mar-21/2016 01:13:29

A

Hello Aria,
We are confident about our quality as all our items go through a QC check prior to shipping.We also have a warranty and a great customer service team!

Q

Will this product actually be delivered? Is it banned in the USA?

By Seth Bergman Mar-17/2016 14:42:28

A

Hi ,

We are pleased to inform it is available for purchase.We can ship it to the USA.Have a nice day.


Q

que es stock ?

By sammsan Feb-15/2016 22:53:04

A
Hi,
It is in stock.
Q

how many are their left and can i have a bigger discount

By Hanna Jan-03/2016 17:34:07

A
Hi Hanna, thank you for your interest in this product. Please kindly note that we have offered a discount - 70% OFF on this item. We offer a promotion on this item in order to appreciate our value customers. This promotion will last for a limited period of time.  Welcome to order!  To see more promotional products, please check here: http://www.gearbest.com/gadget-deals.html 
Q

il y aura pas des frais supplementaire?

By emmanuel Dec-18/2015 01:33:52

A
Hi Emmanuel, please add the items to cart and Proceed to Checkout, then fill the detail destination information. You will see the Available Shipping Methods, Estimated Shipping Time and Insurance when you check out. The delivery cost depends on the shipping method, destination country, package's weight and volume.The Shipping Cost and Grand Total amount will be displayed for each shipping method. 
Thank you for your inquiry. Best Wishes and have great holidays.
Q

Will you ship to Mauritius

By Harsh Jun-07/2016 14:01:28

A

Hello,

Yes, we ship to Mauritius.

Welcome to buy items on our website.

Q

can they be shipped to missouri

By blake May-12/2016 20:55:35

A

Hi,

Yes, we ship to missouri.

Welcome to buy items on our website.

Q

Can you shipped in france the products

By Noah May-11/2016 18:06:22

A

Hi,

Yes, we can ship the item to france.

Welcome to buy items on our website.

Q

can you delivery it to peru ?

By Willy May-11/2016 17:21:22

A

Hi,

Yes, we ship to peru.

Welcome to buy items on our website.

Q

how long does it take to ship to kansas

By matthew May-03/2016 21:26:06

A

Hello matthew,
We generally require between 3-7 business days to arrange shipment upon payment. The exact processing time varies depending on the item.
Please refer to our shipping estimation below:
A. Expedited Shipping: Around 3-7 business days to arrive.
B. Standard Shipping: Between 7-10 business days to be delivered.
C. Flat Rate Shipping: Between 10-25 business days to be received.
For more shipping details http://www.gearbest.com/about/shipping-methods.html

Q

how long does it take to ship to the us

By lily Apr-19/2016 14:18:47

A

Hello lily,
We generally require between 3-7 business days to arrange shipment upon payment. The exact processing time varies depending on the item.
Please refer to our shipping estimation below:
A. Expedited Shipping: Around 3-7 business days to arrive.
B. Standard Shipping: Between 7-10 business days to be delivered.
C. Flat Rate Shipping: Between 10-25 business days to be received.
For more shipping details http://www.gearbest.com/about/shipping-methods.html

Q

how long would it take to get shipped to the uk?

By james Mar-31/2016 19:51:11

A

Hello james,
We generally require between 3-7 business days to arrange shipment upon payment. The exact processing time varies depending on the item.
Please refer to our shipping estimation below:
A. Expedited Shipping: Around 3-7 business days to arrive.
B. Standard Shipping: Between 7-10 business days to be delivered.
C. Flat Rate Shipping: Between 10-25 business days to be received.
For more shipping details http://www.gearbest.com/about/shipping-methods.html

Q

how long does it take to ship

By mykeopc Mar-27/2016 21:57:33

A

Hello mykeopc,
We generally require between 3-7 business days to arrange shipment upon payment. The exact processing time varies depending on the item.
Please refer to our shipping estimation below:
A. Expedited Shipping: Around 3-7 business days to arrive.
B. Standard Shipping: Between 7-10 business days to be delivered.
C. Flat Rate Shipping: Between 10-25 business days to be received.
For more shipping details http://www.gearbest.com/about/shipping-methods.html

Q

qual o valor do frete para o Brasil, e qual o prazo pra entrega?

By marcos lopes Mar-20/2016 14:23:14

A

Hello marcos,
You can see the Shipping costs and delivery time during the check out. Steps to follow 1. Add your product to your cart 2. Enter your delivery country 3. The shipping cost will be displayed automatically.
Once we have received your payment we will ship your item according the dispatch estimation indicated on the product page.
Delivery time estimation :
1) Expedited Shipping: 3-7 working days
2) Standard Shipping:7-10 working days
3) Flat Rate Shipping:10-25 working days
Learn more information about shipping from http://www.gearbest.com/about/shipping-methods.html

Q

Will they bring it to your door, do you pay for it online and how do they know where I live?- thank you

By Brett Mar-19/2016 19:33:38

A

Hello Brett,
We ship worldwide and it is home delivery.
Please order as follows:
1. First, sign in the account through your registered email address on our website.
2. Add the items you want to the shopping cart, and then choose the delivered country, shipping cost will appear.
3. Then click "proceed to check out" button. You will find different shipping and payment options for you to select.
4. Fill in your account details and address . Then click “place your order ” button
You can pay for order by PayPal and credit card via PayPal. We also accept payment by western union and bank transfer.

Q

hi, that site is a true ?

By bilane Apr-03/2016 03:41:59

A

Hello bilane,

Thank you for your inquiry,please rest assured it is true.We look forward to cooperating with you.


Q

do u have a plug that i can use to new zealand ?. its a Plug Type I

By elyx Mar-28/2016 07:39:17

A

Hello elyx,
This comes with EU plug or US plug. We will send an adaptor according to the order's country of delivery.

Q

Has there been any safety issues on this product have any of the blown up?

By joshua Mar-21/2016 05:14:45

A

Hello joshua,

Please rest assured it is original and safe.We have UL certificate for it.We look forward to cooperating with you.


Q

Does the 4400mAh Battery Self Balancing Scooter 2 x 250W Motor have a warranty? I'm looking around and I can't find anything about that.

By Kim Mar-20/2016 18:49:04

A

Hello Kim,
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

Q

Hi, i want to buy this product in UE to not charge me possible customs. But as there is no stock, I want to know what happens with customs. who pays the amount? Thanks PS: i live in Spain

By locadio Mar-18/2016 01:13:14

A

Hello locadio ,

Taxes are charged by your local customs office control and are covered by the customer . We recommend you ship the item by surface mail or ems to reduce or avoid ( if applicable) .Please refer to http://www.gearbest.com/about/faq.html 


Q

Where does the hoverboard come from? Example: My collection came from china.

By OKD Jan-21/2016 00:10:00

A
Hi,
It is from China. Please feel free to ask if you have further questions.
Q

How can we obtain extra black rubber bands? I have heard of them coming off.

By Liza Jan-04/2016 10:57:53

A
Hi Liza,
The black rubber bands will come with the package. Please feel free to ask if you have further questions.
Q

it shows in the picture of a bumper above the tire and also do you put it on or does it already has it on?

By Amber Jan-03/2016 21:20:16

A
Hi Amber,
It does already has it on. Please feel free to ask if you have further questions.
Q

how long does it take to ship to USA? is it really free shipping? how much is it

By dominik Dec-26/2015 21:50:26

A
Hi dominik  , 
Delivery cost depends on the available shipping method (the flat rate shipping is free shipping) and weight, along with the shipping time and the destination country. 
Please add all the items to cart, and then choose the country you want the order to be shipped to. The shipping cost, total amount and estimated delivery time will be displayed for the available shipping method.
Q

El precio está en pesos argentinos o en dólares? Gracias

By Gianluca Dec-22/2015 19:41:17

A
Hi Gianluca,
Many thanks for your recent inquiry. The prices are in dollars.You can choose the currency in the right top of the website.If you can not find your currency,
please use following exchanging tool, the link is http://www.xe.com.