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Customer Q&A

  • All(10)
  • Product Information(9)
  • Stock Status
  • Payment
  • About Shipping
  • Others(1)
Q

Is it a original ??

By Leo Apr-07/2019 20:31:23

A

Dear Leo,


Yes


Q

Is the battery Li-Po?

By Matthew Mar-22/2019 12:36:34

A

Hello Matthew,

Yes, 7.4V1100MAH Li-Po battery 

Thank you for your understanding.


Q

Does this battery fir this product? If not, which one does please?

By Shannon Nov-14/2018 07:16:29

A

Hello Shannon, 

http://prntscr.com/li5v49 

Q

If bought for Australian use will you send an adaptor?

By Shannon Nov-14/2018 07:09:06

A

Hello Shannon,


We will send an adapter with all our products according to the order's country of delivery.


Q

run time??

By austin Mar-15/2018 12:44:28

A

Dear austin,


Thank you for your inquiry.

Racing Time: 9~10mins

Q

Este carro é á prova de água ??

By Afonso Apr-23/2017 18:56:55

A

Hello Afonso
No, it is not waterproof.

Q

Hello, I bought 1x Wltoys A969 + 1x Wltoys A979 "to drive races" with my son. Unfortunately both remote controls act on both cars so it is not possible to use both cars in parallel. What can I do to use both cars in parallel "to drive races" with my son??

By Heinz Großberger Oct-19/2016 08:19:53

A

Hello Heinz,
For after sales issue, please go to our  Support Center here: http://support.gearbest.com/ 
For a faster reply, please select the right question type.We kindly ask you to submit one ticket per topic(i.e order).We will reply you within 24 hours except on weekends and public holidays.

Q

hi where could you get replacement parts for this truck

By kyle Jul-04/2016 18:30:11

A

Hello kyle,
For spare parts, please see: http://www.gearbest.com/wltoys-a969-_gear/.

Q

If shipped to the U.S. does this come with a U.S. charger?

By Robert Mar-25/2016 20:39:56

A

Hello Robert,
This item comes with EU plug. We will send an adaptor according to the order's country of delivery.

Q

Is the truck waterproof

By Jeremy Dec-18/2015 11:09:56

A
Hi Jeremy,
It is not waterproof.
Q

Is it a original ??

By Leo Apr-07/2019 20:31:23

A

Dear Leo,


Yes


Q

Is the battery Li-Po?

By Matthew Mar-22/2019 12:36:34

A

Hello Matthew,

Yes, 7.4V1100MAH Li-Po battery 

Thank you for your understanding.


Q

Does this battery fir this product? If not, which one does please?

By Shannon Nov-14/2018 07:16:29

A

Hello Shannon, 

http://prntscr.com/li5v49 

Q

If bought for Australian use will you send an adaptor?

By Shannon Nov-14/2018 07:09:06

A

Hello Shannon,


We will send an adapter with all our products according to the order's country of delivery.


Q

run time??

By austin Mar-15/2018 12:44:28

A

Dear austin,


Thank you for your inquiry.

Racing Time: 9~10mins

Q

Este carro é á prova de água ??

By Afonso Apr-23/2017 18:56:55

A

Hello Afonso
No, it is not waterproof.

Q

Hello, I bought 1x Wltoys A969 + 1x Wltoys A979 "to drive races" with my son. Unfortunately both remote controls act on both cars so it is not possible to use both cars in parallel. What can I do to use both cars in parallel "to drive races" with my son??

By Heinz Großberger Oct-19/2016 08:19:53

A

Hello Heinz,
For after sales issue, please go to our  Support Center here: http://support.gearbest.com/ 
For a faster reply, please select the right question type.We kindly ask you to submit one ticket per topic(i.e order).We will reply you within 24 hours except on weekends and public holidays.

Q

If shipped to the U.S. does this come with a U.S. charger?

By Robert Mar-25/2016 20:39:56

A

Hello Robert,
This item comes with EU plug. We will send an adaptor according to the order's country of delivery.

Q

Is the truck waterproof

By Jeremy Dec-18/2015 11:09:56

A
Hi Jeremy,
It is not waterproof.

Be the FIRST to Ask a question. Want G Points? Just Write a Review!

Be the FIRST to Ask a question. Want G Points? Just Write a Review!

Be the FIRST to Ask a question. Want G Points? Just Write a Review!

Q

hi where could you get replacement parts for this truck

By kyle Jul-04/2016 18:30:11

A

Hello kyle,
For spare parts, please see: http://www.gearbest.com/wltoys-a969-_gear/.