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Customer Questions & Answers

  • All(76)
  • Product Information(43)
  • Stock Status(2)
  • Payment(2)
  • About Shipping(23)
  • Others(5)
Q

is it whit EU plug whit 220 W

By Eyrún Ragnaradóttir Jun-25/2018 09:24:14

A

Hello Eyrún,
Power adpater input voltage: 100 - 240V ( 50 / 60Hz )

Q

hello how much for express shipping to mexico

By abelardo Jun-12/2018 04:02:27

A

Hello Abelardo,                                                                                                                                                                                                                

You can see the Shipping costs and delivery time during the check out. Steps to follow: 

1. Add your product to your cart 

2. Enter your delivery country 

3. The shipping cost will be displayed automatically.  

The price shown on the on the product page is the item price, shipping cost is not included.
Delivery cost depends on the shipping method on many factors such as weight, shipping time and the destination country.  

Q

hello, the plug in is for EU ?

By peter Nov-23/2017 13:40:14

A

Hello peter,


Sorry this item is US plug. 


Let me know if you need any further assistance. 


Q

When the battery is discharged during cleaning, he himself returns to the charger?

By Ilia Nov-11/2017 10:27:12

A

Hello Ilia,


It should return back the charger base automatically.

Q

Why shipping for ilife v1 = 19$ but v5 is 41$ ? I think it's should be similar price

By Trung Sep-10/2017 11:52:06

A

Hello Trung,

You can see the shipping cost and delivery time during the checkout. 


Simply add the items you wish to purchase to your cart and select your delivery country. The available shipping methods and cost will then be displayed.


The delivery cost depends on the shipping method chosen, along with other factors such as weight, shipping time and the destination country.  


Q

I would like to order this from your German warehouse to Hungary. Does this mean that I will not have to pay import duty because the shipping is within the EU?

By Attila Aug-22/2017 10:21:22

A

Hello Attila,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

How can I buy the extra battery? How much is it?

By JohnKim Jul-20/2017 07:24:04

A

Hello JohnKim, 


Currently there is no spare battery for this model.

Thank you for your inquiry.

Q

139 DOLLARS TO SHIP IT !! Don't you have another way to send it to Brazil ? The ship rate is more expensive than the product !!

By Rhay Jun-29/2017 12:11:58

A

Hello Rhay,

 

We provide the best price for international shipments available, even though we ship all our items from China.

Kindly note that shipping fees are charged by the shipping company and not by Gearbest directly.

 

Please take a look at our affordable shipping methods here:http://www.gearbest.com/about/shipping-methods.html 


Q

What is the difference between the V4 and V5 IFE ;robotic vacuum

By debra Feb-14/2017 19:44:53

A

Hello debra, 

Thank you for your inquiry.

You can add the 2 items together and compare them for more details, Here is a sample of how to compare two items:http://prntscr.com/dtoq4h.

Thank you, Let me know if you need any help.

Have a nice day!


Q

Do you ship this unit with EU adapter?

By Simon Feb-09/2017 19:03:20

A

Hello Simon,
According the destination country, we will offer you the suitable one in the package.

Please rest assured about it.

Q

is it whit EU plug whit 220 W

By Eyrún Ragnaradóttir Jun-25/2018 09:24:14

A

Hello Eyrún,
Power adpater input voltage: 100 - 240V ( 50 / 60Hz )

Q

hello, the plug in is for EU ?

By peter Nov-23/2017 13:40:14

A

Hello peter,


Sorry this item is US plug. 


Let me know if you need any further assistance. 


Q

When the battery is discharged during cleaning, he himself returns to the charger?

By Ilia Nov-11/2017 10:27:12

A

Hello Ilia,


It should return back the charger base automatically.

Q

How can I buy the extra battery? How much is it?

By JohnKim Jul-20/2017 07:24:04

A

Hello JohnKim, 


Currently there is no spare battery for this model.

Thank you for your inquiry.

Q

What is the difference between the V4 and V5 IFE ;robotic vacuum

By debra Feb-14/2017 19:44:53

A

Hello debra, 

Thank you for your inquiry.

You can add the 2 items together and compare them for more details, Here is a sample of how to compare two items:http://prntscr.com/dtoq4h.

Thank you, Let me know if you need any help.

Have a nice day!


Q

Do you ship this unit with EU adapter?

By Simon Feb-09/2017 19:03:20

A

Hello Simon,
According the destination country, we will offer you the suitable one in the package.

Please rest assured about it.

Q

Does this vacuum also mop the floor? Thanks, Hannah

By Hannah Jan-08/2017 12:39:46

A

Hello Hannah,

Yes, it has Mopping function.

Q

Is it useful to clean long pet hair? Golden retriever dog. Thanks

By Fernando Dec-06/2016 12:44:06

A

Hello Fernando,
It is useful to clean long pet hair.

Q

Can you tell me how well this vacuum picks up dirt? I do not have any animals just some sand on my feet off the tile floors sometimes.

By kathie Nov-22/2016 15:59:20

A

Hello kathie,
It has 1 x Brush and 2 x Side Brushes to pick up dirt. That will be perfect for you.

Q

Hello, I would like to know if the robot has an EU plug

By rosa Nov-09/2016 20:28:01

A

Hello rosa,

Thank you for your inquiry.

We will ship the adapter according to your shipping address, You can also leave us a note when you order it. 

Thank you, Let me know if you need any help.

Have a nice day!


Q

Hello! When will this product be back in stock?

By Ahmed Sep-12/2016 09:16:34

A

Hello Ahmed,

This item is in stock for dispatch at present, please feel free to order now.    

Thanks for your attention. 

Q

Hello my friend! I want to again make an order in your shop and I hope now there are no problems. Are there any stock in this item?

By Dmitriy Girko Jun-23/2016 08:07:04

A

Hello,

Yes, the item is in stock now.

Welcome to buy items on our website.

Q

How much is shiping charge? i live in south Korea.

By KimYangwon Jul-05/2016 10:50:01

A

Hello KimYangwon, 

You can see the Shipping costs and delivery time during the check out. Steps to follow: 1.Add your product to your cart 2. Enter your delivery country 3. The shipping cost will be displayed automatically.  
The price shown on the on the product page is the item price, shipping cost is not included.
Delivery cost depends on the shipping method on many factors such as weight, shipping time and the destination country.  

Q

I want this vacuum cleaner, How do I pay for it ?

By Carol A. Jonatzke Apr-13/2016 15:54:32

A

Hello Carol,
Our website accepts following safe and secure payment methods:
1.PayPal
2.Pay by credit card directly
3.Pay by credit card via PayPal
4.Wire Transfer
5.Western Union
6.Pay by Boleto Bancario via Ebanx
Available payment methods depends on where are you from. Please add items to cart, click"proceed to checkout",then choose the destination country to check it.
If you pay by Wire Transfer,Western Union,please contact us for further details.

Q

hello how much for express shipping to mexico

By abelardo Jun-12/2018 04:02:27

A

Hello Abelardo,                                                                                                                                                                                                                

You can see the Shipping costs and delivery time during the check out. Steps to follow: 

1. Add your product to your cart 

2. Enter your delivery country 

3. The shipping cost will be displayed automatically.  

The price shown on the on the product page is the item price, shipping cost is not included.
Delivery cost depends on the shipping method on many factors such as weight, shipping time and the destination country.  

Q

Why shipping for ilife v1 = 19$ but v5 is 41$ ? I think it's should be similar price

By Trung Sep-10/2017 11:52:06

A

Hello Trung,

You can see the shipping cost and delivery time during the checkout. 


Simply add the items you wish to purchase to your cart and select your delivery country. The available shipping methods and cost will then be displayed.


The delivery cost depends on the shipping method chosen, along with other factors such as weight, shipping time and the destination country.  


Q

I would like to order this from your German warehouse to Hungary. Does this mean that I will not have to pay import duty because the shipping is within the EU?

By Attila Aug-22/2017 10:21:22

A

Hello Attila,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

can you ship to Russia ?

By sergey Jan-26/2017 12:38:30

A

Hello sergey,


Yes, this item can be shipped to Russian Federation

Thanks for your inquiry.

Q

Why does it not ship to Slovenia from EU stock house?

By Primoz Aug-09/2016 12:59:26

A

Hello Primoz,                                                                                                                                                                                                               

I have checked it for you, because the limit shipping method, this item can't be shipped to your country now. We will improve it as soon as possible.
Please kindly choose other available items.
Check out our brand new products here: http://www.gearbest.com/new-products/
Grab our best deals here: http://www.gearbest.com/gadget-deals.html

Q

Which company do shipment to Bolivia?

By Rene Jul-28/2016 02:42:27

A

Hello Rene,
Shipping time depends on the shipping method selected in the check-out. Please consider these estimations as a reference:
1) Expedited Shipping (DHL, FedEx, UPS)=> 3-7 business days
2) Standard Shipping (EMS) => 7-10 business days
3) Flat Rate Shipping=> 10-25 business days
Learn more information about the shipping time from http://www.gearbest.com/about/shipping-methods.html

Q

Hello. I saw that from EU warehouse you can not ship to Slovenia. But it can be shipped from CHINA warehouse? Thanks for an answer in advance. Regards, Richard

By Richard Jul-03/2016 18:48:20

A

Hello,

Yes, we just can send out the item to Slovenia from China wearhouse.

You can choose the item from China wearhouse.

Q

Hi will it be possible to ship to South Africa?

By Edzard Jun-27/2016 11:49:17

A

Hello Edzard,
Yes, we can ship the item to South Africa

Q

Why can't I order this product to Slovenia? All the other products I can order with no problem, but this one keeps saying in Payment & Shipping step "Please choose your shipping method", but the problem is, that there is no shipping method to choose from? Thank you.

By fligo May-06/2016 08:30:29

A

Hi,fligo

Thanks for your inquiry.

 We apologise for this inconvenience.

I have checked it for you, because the limit shipping method, this item can't be shipped to your country now. We will improve it as soon as possible.
Please kindly choose other available items.                                                                                               Check out our brand new products here: http://www.gearbest.com/new-products/
Grab our best deals here: http://www.gearbest.com/gadget-deals.html

For more information about shipping http://www.gearbest.com/about/shipping-methods.html 
Learn more about Gearbest's process http://www.gearbest.com/about/faq.html


Q

what about free shipping to egypt? and if it isn't allowed for us i want to know the shipping cost?

By Zohery Apr-10/2016 16:40:14

A

Hello Zohery, 

Generally speaking, the total shipping cost will depend on the following: 

- The shipment method you choose (we offer flat rate, standard or expedited)

- The destination country that the package is going to

- How many items you order, and 

- The total weight and volume (size) of the parcel. 

 

At Gearbest, FREE shipping via Flat Rate Shipping is available for all items. However if the item(s) is oversize or overweight, they must be shipped using Standard Shipping or Expedited Shipping instead; an additional shipping fee will be applied in such cases.

To help you with this, you can add the products that you want to your cart, and then you will see the shipping options available to you along with the shipping cost and estimated shipping time. 

If you want, you can also choose to add shipping insurance to your order to protect against accidental loss or damage. However, this is completely optional and is available for a very low fee.


Q

is this good for carpet.?/ my apartment is fully carpet though..

By elina Dec-26/2016 01:31:31

A

Hello elina,
Yes it's good. The length of  tassel better no more than 20mm.

Q

If I order this online from you is there an extended warranty option and if there should be a problem how do I get it fixed?

By John Nov-05/2016 20:39:19

A

Hello John,


Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

Q

how do i us my points or wallet when i buy this

By johnbell Oct-21/2016 13:33:50

A

Hello johnbell,
Firstly, Add the items to your shopping cart.<br/>Secondly, Click "proceed to checkout" in the shopping cart, you will see it above the "Order Review".<br/>Please remember to check your balance and input "transaction password" before payment.

More details, please refer to this link: http://www.gearbest.com/about/gb-wallet.html.

Q

What is the Warranty, and can i buy extendet Warranty ??

By Kurt Vock Apr-29/2016 23:37:39

A

Hello Kurt,
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

Q

I would like to know where I can buy spare parts, like mop and brushes

By Jean Oct-13/2015 02:55:08

A
Hi Jean, 
We are sorry we dont sell the spare parts.