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Customer Questions

  • All(76)
  • Product Information(43)
  • Stock Status(2)
  • Payment(2)
  • About Shipping(23)
  • Others(5)
Q

is it whit EU plug whit 220 W

By Eyrún Ragnaradóttir Jun-25/2018 09:24:14

A
Hello Eyrún,Power adpater input voltage: 100 - 240V ( 50 / 60Hz )
Q

hello how much for express shipping to mexico

By abelardo Jun-12/2018 04:02:27

A
Hello Abelardo,                                                                                                                                                                                                                You can see the Shipping costs and delivery time during the check out. Steps to follow: 1. Add your product to your cart 2. Enter your delivery country 3. The shipping cost will be displayed automatically.  The price shown on the on the product page is the item price, shipping cost is not included.Delivery cost depends on the shipping method on many factors such as weight, shipping time and the destination country.  
Q

hello, the plug in is for EU ?

By peter Nov-23/2017 13:40:14

A
Hello peter,Sorry this item is US plug. Let me know if you need any further assistance. 
Q

When the battery is discharged during cleaning, he himself returns to the charger?

By Ilia Nov-11/2017 10:27:12

A
Hello Ilia,It should return back the charger base automatically.
Q

Why shipping for ilife v1 = 19$ but v5 is 41$ ? I think it's should be similar price

By Trung Sep-10/2017 11:52:06

A
Hello Trung,You can see the shipping cost and delivery time during the checkout. Simply add the items you wish to purchase to your cart and select your delivery country. The available shipping methods and cost will then be displayed.The delivery cost depends on the shipping method chosen, along with other factors such as weight, shipping time and the destination country.  
Q

I would like to order this from your German warehouse to Hungary. Does this mean that I will not have to pay import duty because the shipping is within the EU?

By Attila Aug-22/2017 10:21:22

A
Hello Attila,If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. For more details, please check your local customs website.See our FAQ's here: http://www.gearbest.com/about/faq.html 
Q

How can I buy the extra battery? How much is it?

By JohnKim Jul-20/2017 07:24:04

A
Hello JohnKim, Currently there is no spare battery for this model.Thank you for your inquiry.
Q

139 DOLLARS TO SHIP IT !! Don't you have another way to send it to Brazil ? The ship rate is more expensive than the product !!

By Rhay Jun-29/2017 12:11:58

A
Hello Rhay, We provide the best price for international shipments available, even though we ship all our items from China.Kindly note that shipping fees are charged by the shipping company and not by Gearbest directly. Please take a look at our affordable shipping methods here:http://www.gearbest.com/about/shipping-methods.html 
Q

What is the difference between the V4 and V5 IFE ;robotic vacuum

By debra Feb-14/2017 19:44:53

A
Hello debra, Thank you for your inquiry.You can add the 2 items together and compare them for more details, Here is a sample of how to compare two items:http://prntscr.com/dtoq4h.Thank you, Let me know if you need any help.Have a nice day!
Q

Do you ship this unit with EU adapter?

By Simon Feb-09/2017 19:03:20

A
Hello Simon, According the destination country, we will offer you the suitable one in the package.Please rest assured about it.