Customer Questions & Answers

  • All(46)
  • Product Information(30)
  • Stock Status(5)
  • Payment(3)
  • About Shipping(4)
  • Others(4)
Q

Hi! This is Mode 2 (Left Hand Throttle) ?

By Songoku Jul-03/2018 21:28:39

A

Hello Songoku,

Sincerely sorry for the late response.

Yes,it is not Mode 2 (Left Hand Throttle) .Thank you.

Q

still available?

By Garciia Apr-04/2018 02:02:13

A

Hello Garciia,


This is a popular product, but we are happy to inform you that it is in stock and available to purchase today. 

Please feel free to order it.


Q

tem camera?

By estela Oct-31/2017 22:38:10

A

Hello estela,
No ,there is no camera .

Q

the drone got a camera?

By pedro Feb-23/2017 17:18:52

A

Hello Customer,

Package Contents    1 x Hexacopter, 1 x Remote Control, 1 x 150MAH Li-Po Battery, 1 x USB Charging Cable, 6 x Propeller, 1 x Screwdriver, 1 x Manual ( English + Chinese )    

There is no camera.

Q

QUIZIERA SABER QUE TIEMPO ME LLEGARIA EL PAQUETE COMO PODRIA VERLO

By DANI Dec-30/2016 16:53:03

A

Hi DANI,


Generally, the average processing time is 1-3 business days. However, this depends on the item's stock availability. For small quantity orders, the processing time is 3-5 business days. The total delivery time is the processing time plus the shipping time.


Shipping time depends on the shipping method you choose.

You can check "Shipping Cost **$ to " at the product page.

There are shipping methods and the shipping time you will see.

For more details, please check:
www.gearbest.com/about/shipping-methods.html 


Q

Is the product arrives in Morocco

By rachid driouch Nov-24/2016 15:21:55

A

Hello rachid,
Yes, we can ship the item to  Morocco .

Q

Hi,, I need a help, I already bought this product and it is fantastic. Mistakenly while it is flying I hit the wall in high speed, so two of blade has been gone out from there place, and one of them is missing and I can't find it, so I used the spare parts blades which is coming with box. Unfortunately, it is not flying anymore, it is working but not flying, I discovered that each blade is different "not all are same as I was thinking", and each blade has its own code written on the blade. if you face the "Hexacopter" front white blade left side its code is B1 Front white blade right side it code is A4 Back black blade left & right their code are B3 The two black blade on sides "middle" these one which has problem and I think I used a wrong one ... Kindly could you check any new "Hexacopter" and tell me what is the correct code middle blades for right and left side. Thanks in advance.

By Ahmad Nov-05/2016 10:18:09

A

Hello Ahmad,
For after sales issue, please go to our  Support Center here: http://support.gearbest.com/ 
For a faster reply, please select the right question type.We kindly ask you to submit one ticket per topic(i.e order).We will reply you within 24 hours except on weekends and public holidays.

Q

del drone mini hexa h20, venden el cargador para la bateria??

By Leonardo Ramos valdez Oct-06/2016 16:35:55

A

Hello Leonardo,
Yes. Please kindly check the following links: 

http://www.gearbest.com/rc-quadcopter-parts/pp_261712.html?wid=21

http://www.gearbest.com/rc-quadcopter-parts/pp_261711.html?wid=21

Thanks for your support. 

Q

purchased from you cannot read instructions there to small can you email me the instructrution

By Rchard Cooper Oct-04/2016 21:51:11

A

Hi,Rchard

Thanks for your inquiry.

http://www.davismicro.com.cn:9000/ueditor/php/upload/file/20160620/1466384218411037.jpg 

This is the instruction.

Q

Hi,i asked a question about syma x5c-1 too....im asking does the JRCC-H20 Red quadcopter comes with a charger and a controller?

By Janaka sudusinghe Sep-15/2016 17:59:40

A

Hello Janaka,

The JRCC-H20 Red quadcopter comes with a USB charging cable and a controller .
Package Contents: 1 x Hexacopter, 1 x Remote Control, 1 x 150MAH Li-Po Battery, 1 x USB Charging Cable, 6 x Propeller, 1 x Screwdriver, 1 x Manual (English + Chinese)

Q

Hi! This is Mode 2 (Left Hand Throttle) ?

By Songoku Jul-03/2018 21:28:39

A

Hello Songoku,

Sincerely sorry for the late response.

Yes,it is not Mode 2 (Left Hand Throttle) .Thank you.

Q

tem camera?

By estela Oct-31/2017 22:38:10

A

Hello estela,
No ,there is no camera .

Q

the drone got a camera?

By pedro Feb-23/2017 17:18:52

A

Hello Customer,

Package Contents    1 x Hexacopter, 1 x Remote Control, 1 x 150MAH Li-Po Battery, 1 x USB Charging Cable, 6 x Propeller, 1 x Screwdriver, 1 x Manual ( English + Chinese )    

There is no camera.

Q

Hi,, I need a help, I already bought this product and it is fantastic. Mistakenly while it is flying I hit the wall in high speed, so two of blade has been gone out from there place, and one of them is missing and I can't find it, so I used the spare parts blades which is coming with box. Unfortunately, it is not flying anymore, it is working but not flying, I discovered that each blade is different "not all are same as I was thinking", and each blade has its own code written on the blade. if you face the "Hexacopter" front white blade left side its code is B1 Front white blade right side it code is A4 Back black blade left & right their code are B3 The two black blade on sides "middle" these one which has problem and I think I used a wrong one ... Kindly could you check any new "Hexacopter" and tell me what is the correct code middle blades for right and left side. Thanks in advance.

By Ahmad Nov-05/2016 10:18:09

A

Hello Ahmad,
For after sales issue, please go to our  Support Center here: http://support.gearbest.com/ 
For a faster reply, please select the right question type.We kindly ask you to submit one ticket per topic(i.e order).We will reply you within 24 hours except on weekends and public holidays.

Q

del drone mini hexa h20, venden el cargador para la bateria??

By Leonardo Ramos valdez Oct-06/2016 16:35:55

A

Hello Leonardo,
Yes. Please kindly check the following links: 

http://www.gearbest.com/rc-quadcopter-parts/pp_261712.html?wid=21

http://www.gearbest.com/rc-quadcopter-parts/pp_261711.html?wid=21

Thanks for your support. 

Q

purchased from you cannot read instructions there to small can you email me the instructrution

By Rchard Cooper Oct-04/2016 21:51:11

A

Hi,Rchard

Thanks for your inquiry.

http://www.davismicro.com.cn:9000/ueditor/php/upload/file/20160620/1466384218411037.jpg 

This is the instruction.

Q

I want to fly 2 units at the same time with my grandson. Can I get seperate frequencies for each copter.Is that possible??

By Glenn Jul-02/2016 22:34:58

A

Hello Glenn,
Yes, you can fly 2 units at the same time.

Q

hi! this plane can take video when around while fly?

By Khim Seily Jun-30/2016 05:29:31

A

Hello Khim,
Thanks for your inquiry. This does not come with a camera and could not take video when around while fly.

Q

My JJRC H20 flys away at 10 meters, half of the 20 m claimed in Product Specifications. Is this common for all H20s or is mine defective?

By Joe Jun-23/2016 19:42:55

A

Hello,

The control distance of the item is 20-25m. 

You can use the Remote Control make it fly farther.

Q

where can u buy extra battery for this JJRC H20?

By Hoang Jun-10/2016 14:58:57

A

Hello Hoang,
For spare batteries parts, please see:http://www.gearbest.com/jjrc-h20-_gear/.

Q

still available?

By Garciia Apr-04/2018 02:02:13

A

Hello Garciia,


This is a popular product, but we are happy to inform you that it is in stock and available to purchase today. 

Please feel free to order it.


Q

Hi,i asked a question about syma x5c-1 too....im asking does the JRCC-H20 Red quadcopter comes with a charger and a controller?

By Janaka sudusinghe Sep-15/2016 17:59:40

A

Hello Janaka,

The JRCC-H20 Red quadcopter comes with a USB charging cable and a controller .
Package Contents: 1 x Hexacopter, 1 x Remote Control, 1 x 150MAH Li-Po Battery, 1 x USB Charging Cable, 6 x Propeller, 1 x Screwdriver, 1 x Manual (English + Chinese)

Q

No more spare battery available for this copter?

By Francesco Aug-15/2016 19:29:03

A

Hello Francesco,
We kindly suggest that you can choose this battery, please kindly check the link http://www.gearbest.com/rc-quadcopter-parts/pp_261712.html?wid=21 .

Q

There are no spare batteries available for H20 (the one for H20C is not compatible). Maybe the Floureon H101 battery is compatible?

By jmad Aug-10/2016 14:08:31

A

Hello jmad,
The Floureon H101 battery is not  compatible .

Q

Do have spare motors for these little hexacopters? Thanks, John Scozz

By john scozzafava Mar-10/2016 23:56:16

A

Hello john,

For spare parts, please see http://www.gearbest.com/jjrc-h20-_gear/. Please feel free to ask if you have further pre-sale questions. Hope you enjoy shopping here with us.


Q

Hi, are you accept payment via Paypal?

By Vantha Apr-17/2016 15:57:59

A

Hi,Vantha

Thanks for your inquiry.

Our website accepts following safe and secure payment methods:

1.PayPal
2.Pay by credit card directly 
3.Pay by credit card via PayPal
4.Wire Transfer
5.Western Union
6.Pay by Boleto Bancario via Ebanx
Available payment methods depends on where are you from. Please add items to cart, click"proceed to checkout",then choose the destination country to check it.

If you pay by Wire Transfer,Western Union,please contact us for further details.
 
To know more about our payment terms http://www.gearbest.com/about/payment-methods.html
Check out our FAQ here http://www.gearbest.com/about/faq.html

Q

can i pay money when i recivethe product as i do not have bank account or a credit card

By mohamed kandil Mar-26/2016 23:19:11

A

Hello mohamed,
Our website accepts following safe and secure payment methods:
1.PayPal
2.Pay by credit card directly
3.Pay by credit card via PayPal
4.Wire Transfer
5.Western Union
6.Pay by Boleto Bancario via Ebanx
Available payment methods depends on where are you from. Please add items to cart, click"proceed to checkout",then choose the destination country to check it.
If you pay by Wire Transfer,Western Union,please contact us for further details.

Q

O valor em real fica em torno de R$ 70 reais é isso ou me informe se tem taxa de envio, para o cep 54.330-214 Jaboatão dos Guararapes - PE - Brasil

By Marcelo Dec-14/2015 01:32:02

A
Hi Marcelo, we can ship it to Brazil via flat shipping which is free of charge. Please kindly note that the exchange rate on our website is different from paypal or other payment terms. You can select another currency in the top right button on our website and check the product value.  And you can pay it in USD or other currency. Thank you for your inquiry. Please feel free to ask further presale questions.
Q

QUIZIERA SABER QUE TIEMPO ME LLEGARIA EL PAQUETE COMO PODRIA VERLO

By DANI Dec-30/2016 16:53:03

A

Hi DANI,


Generally, the average processing time is 1-3 business days. However, this depends on the item's stock availability. For small quantity orders, the processing time is 3-5 business days. The total delivery time is the processing time plus the shipping time.


Shipping time depends on the shipping method you choose.

You can check "Shipping Cost **$ to " at the product page.

There are shipping methods and the shipping time you will see.

For more details, please check:
www.gearbest.com/about/shipping-methods.html 


Q

Is the product arrives in Morocco

By rachid driouch Nov-24/2016 15:21:55

A

Hello rachid,
Yes, we can ship the item to  Morocco .

Q

HOLA BUENAS TARDES, CUANTO SE TARDA UN ENVIÓ EXPRESS AL CÓDIGO POSTAL 34000, EN MÉXICO. VARIA EL PRECIO DE ENVIÓ POR CANTIDAD DE PRODUCTOS??

By juan valenzuela Dec-08/2015 03:55:14

A
Hi,
Total Delivery Time = Processing Time + Packaging Time + Shipping Time
We generally require between 3-5 business days to arrange shipment of orders. 
The exact delivery time depends on the shipping method you choose. 
Flat Rate Shipping 10 - 25 business days $0.00 (18% off)
Standard Shipping 6 - 8 business days $36.99 (26% off)
Expedited Shipping 4 - 7 business days $11.13 (35% off)
Q

Approximately how long does it take to receive this item in the US?

By member Sep-19/2015 20:44:34

A
Hi member,  
Total Delivery Time = Processing Time + Packaging Time + Shipping Time
We generally require between 3-5 business days to arrange shipment of orders. 
The exact delivery time depends on the shipping method you choose. 
1) Priority Direct Mail: 3-7 business days
2) Expedited Shipping: Around 4-7 business days to arrive.
3) Standard Shipping: Between 6-8 business days to be delivered.
4) Flat Rate Shipping: Between 10-25 business days to ship to the destination. 
Please check the details in the following link http://www.gearbest.com/about/shipping-methods.html
Q

hello, where can i get a spare battery ? thx

By fgth Mar-30/2016 15:46:22

A

Hello fgth,

For spare parts, please see http://www.gearbest.com/jjrc-h20-_gear/. Please feel free to ask if you have further pre-sale questions. We hope you enjoy shopping here with us.


Q

are spare betteries available and shipping costs to Romania and MELBOURNE AUSTRALIA Regards

By Les PAP Mar-26/2016 19:52:06

A

Hello Les,
For spare batteries or parts, please see: http://www.gearbest.com/jjrc-h20-_gear/.

You can see the Shipping costs and delivery time during the check out. Steps to follow: 1.Add your product to your cart 2. Enter your delivery country 3. The shipping cost will be displayed automatically.  

The price shown on the on the product page is the item price, shipping cost is not included.
Delivery cost depends on the shipping method on many factors such as weight, shipping time and the destination country.  


Q

What frequency do they operate at and can you have them different if you bye two (2)

By Mike Nov-26/2015 09:37:07

A

Hi Mike,

Frequency: 2.4GHz, this item frequency should be 2.4GHz

Q

Are spare parts available for the H20? Propellers and batteries?

By Ray Harrison Aug-20/2015 15:08:02

A
Hi Ray, 
We don't sell the spare parts for this product temporarily. Hope you enjoy shopping here with us.