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Customer Q&A

  • All(39)
  • Product Information(20)
  • Stock Status(2)
  • Payment(2)
  • About Shipping(9)
  • Others(5)
Q

How fast is this car

By Benjamin Dec-13/2018 22:30:58

A


Hello Benjamin,

   


Speed: 20km/h 

Q

essa informação sobre o tempo de recarga está realmente correto são 5 horas para fazer uma carga ?

By tiago Nov-02/2018 03:34:02

A

Tempo de carregamento: 5 horas

Q

Hi, i have bought two same cars (one blue and one red), for my two childrens, and the frequency is the same. It impossible to play in the same time... Any solutions ? Best regards

By Serialbob Jun-29/2017 19:33:10

A

Hello Serialbob
For after sales issue, please go to our  Support Center here: http://support.gearbest.com/
For a faster reply, please select the right question type.We kindly ask you to submit one ticket per topic(i.e order).We will reply you within 24 hours except on weekends and public holidays.

Q

What max speed?

By Rodrigo Jan-26/2017 15:00:15

A

Hello Rodrigo,


Speed: 20km / h

Thanks for your inquiry.

Q

per l italia ci sono spese doganali da pagare? grazie

By lorenzo Jan-20/2017 08:17:21

A

Hello lorenzo,


Sorry. We have no control over these regulations and potential import duties. However, Taxes totally depends on the local customs policy. The customer is solely responsible for customs tax and any other customs-related charges if exists.

Thanks for your inquiry.

Q

Can I get this with a American charging plug ? I live in the USA.

By Robert Jan-13/2017 07:08:53

A

Hello Robert, 

Thank you for your inquiry.

We can provide a suitable plug for your country if you need, you only need to leave a message in your order.

Q

Could you run 4 of these at the same time without interference?

By Matt Crosson Dec-09/2016 22:19:56

A

Hello Matt,

 
You can drive the 4 together without interference. 

Please feel free to ask if you have any further pre-sale questions.

Q

I wanted to know if there are spare batteries for this article

By Zornn Dec-06/2016 18:37:21

A

Hello Zornn,


Thank you for your inquiry. 
For spare battery, please see: http://www.gearbest.com/rc-car-parts/pp_322254.html.

Have a nice day!

Q

Does this product have speed control?

By himi Jul-13/2016 00:17:14

A

Hello himi,
Thanks for your inquiry. This does not have speed control.

Q

if I take 2 items, will the RC controller interfere? can I drive the 2 together without interference?

By ricc Jun-21/2016 09:27:12

A

Hello ricc,
You can drive the 2 together without interference. Please feel free to ask if you have any further pre-sale questions.

Q

essa informação sobre o tempo de recarga está realmente correto são 5 horas para fazer uma carga ?

By tiago Nov-02/2018 03:34:02

A

Tempo de carregamento: 5 horas

Q

Hi, i have bought two same cars (one blue and one red), for my two childrens, and the frequency is the same. It impossible to play in the same time... Any solutions ? Best regards

By Serialbob Jun-29/2017 19:33:10

A

Hello Serialbob
For after sales issue, please go to our  Support Center here: http://support.gearbest.com/
For a faster reply, please select the right question type.We kindly ask you to submit one ticket per topic(i.e order).We will reply you within 24 hours except on weekends and public holidays.

Q

What max speed?

By Rodrigo Jan-26/2017 15:00:15

A

Hello Rodrigo,


Speed: 20km / h

Thanks for your inquiry.

Q

per l italia ci sono spese doganali da pagare? grazie

By lorenzo Jan-20/2017 08:17:21

A

Hello lorenzo,


Sorry. We have no control over these regulations and potential import duties. However, Taxes totally depends on the local customs policy. The customer is solely responsible for customs tax and any other customs-related charges if exists.

Thanks for your inquiry.

Q

Can I get this with a American charging plug ? I live in the USA.

By Robert Jan-13/2017 07:08:53

A

Hello Robert, 

Thank you for your inquiry.

We can provide a suitable plug for your country if you need, you only need to leave a message in your order.

Q

Could you run 4 of these at the same time without interference?

By Matt Crosson Dec-09/2016 22:19:56

A

Hello Matt,

 
You can drive the 4 together without interference. 

Please feel free to ask if you have any further pre-sale questions.

Q

I wanted to know if there are spare batteries for this article

By Zornn Dec-06/2016 18:37:21

A

Hello Zornn,


Thank you for your inquiry. 
For spare battery, please see: http://www.gearbest.com/rc-car-parts/pp_322254.html.

Have a nice day!

Q

Does this product have speed control?

By himi Jul-13/2016 00:17:14

A

Hello himi,
Thanks for your inquiry. This does not have speed control.

Q

if I take 2 items, will the RC controller interfere? can I drive the 2 together without interference?

By ricc Jun-21/2016 09:27:12

A

Hello ricc,
You can drive the 2 together without interference. Please feel free to ask if you have any further pre-sale questions.

Q

Please send me a link for to buy the batteries of this RC ROCK Crowler Best Regards, Fabio Oliveira.

By Buy Now Import Store Jun-09/2016 17:53:03

A

Hello Buy,
For spare battery, please see: http://www.gearbest.com/rc-car-parts/pp_322254.html.

Q

Is this item in stock?

By Mike Oct-10/2015 07:06:54

A
Hi Mike, 
We are delighted to inform you that the item is in stock and is available for purchase.
Q

Hi! Product in stock now?

By Sergey Sep-08/2015 15:43:03

A
Hi Sergey,  
It is in stock and is available for purchase now. But there are a lot of customers placing order on our website, so it will not be in stock at any time. Thanks for your understanding! 
Q

Is it possible without payment card

By Dusan Jan-08/2016 11:58:01

A
Hi Dusan,you can shop safely and securely with any of the following convenient methods and in US dollars. 1.PayPal 2.Pay by credit card directly 3.Pay by credit card via PayPal 4.Wire Transfer 5.Western Union 6.Pay by Boleto Bancario via Ebanx(only available for Brazil)GearBest primarily uses PayPal to process secure online payments. We can only accept payment in advance. For detailed explanation about our payment options, please see: http://www.gearbest.com/about/payment-methods.html  If the total amount more than 300usd/500usd, we also can accept payment by western union/bank transfer. Thank you for your inquiry. Please feel free to ask further pre-sales questions.
Q

do you give us in payment garranty

By GANESH Nov-16/2015 05:57:57

A
Hi Ganesh, GearBest primarily uses PayPal to process secure online payments. Through PayPal, we accept MasterCard, VISA, American Express, Discover, and bank transfer (debit card).We can only accept payment in advance. You can use one of our secure payment methods to pay for your order. For detailed explanation about our payment options, please see: http://www.gearbest.com/about/payment-methods.html  Thank you for your inquiry. Have a nice day!
Q

How fast is this car

By Benjamin Dec-13/2018 22:30:58

A


Hello Benjamin,

   


Speed: 20km/h 

Q

Buen dia. Soy de México. el envio tambien es gratuito? que tiempo tarda en llegar.

By nery Jan-11/2016 15:09:20

A
Hi Nery,the available shipping methods and shipping cost of this item from China stock to México:
Flat Rate Shipping FREE SHIPPING
Standard Shipping $43.20
Expedited Shipping $14.79
Please note the actual shipping price will be shown on the order page. Thank you for your inquiry. Best Wishes for 2016. 
Q

can this product be shipped to Nepal?

By Suman Acharya Jan-09/2016 12:25:19

A
Hi Suman,
We can ship this product to Nepal.
Q

vcs enviao para o brasil?

By Eberson Jan-04/2016 14:31:46

A
Hi,
We can ship to brasil. Please feel free to ask if you have further questions.
Q

can you ship to india

By GANESH Nov-16/2015 05:50:54

A
Hi GANESH,
We can ship to India. We hope you enjoy shopping here with us.  
Q

If I take flat rate shipping, how many time will it take to reach Québec city in Canada Thanks

By Fred Nov-12/2015 05:12:34

A
Hi Fred, generally we need 3-5 business days (excluding non-working days) for processing your order. The estimated flat shipping time would be 10-45 business days.  Total Delivery Time = Processing Time + Packaging Time + Shipping Time There are some external factors which may cause some delay on delivery time,such as remote locations, peak shopping and shipping periods, holidays and festivals, inclement weather and delay by corresponding customs' operations and express company.  Thank you for your inquiry. Please feel free to ask further presale questions.e
Q

How soon can you ship the car so I can be sure to receive the car before christmas?

By Teitur Nov-10/2015 13:33:08

A
Hi Teitur, the exact delivery time depends on the shipping method you choose. Generally we need 3-5 business days (excluding non-working days) for processing your order.
1.Expedited Shipping: Around 3-7 business days to arrive. 2.Standard Shipping:  Between 6-10 business days to be delivered. 3.Flat Rate Shipping: Between 10-25  business days to ship to the destination. Please check the details in following link: http://www.gearbest.com/about/shipping-methods.html
Total Delivery Time = Processing Time + Packaging Time + Shipping Time  Thank you for your inquiry. Please feel free to ask further presale questions.
Q

Free ship In Colombia???

By Carlos Serna Oct-31/2015 16:14:30

A
Hi Carlos, the available shipping methods and shipping cost from China to Colombia at below:
Flat Rate Shipping FREE SHIPPING;  Standard Shipping $41.20;    Expedited Shipping $74.26. Thank you for your inquiry. Please feel free to ask further presale questions.
Please note: the standard and expedited shipping costs are only estimates; the actual shipping price will be shown on the order page.
Thank you for your inquiry. Please feel free to ask further presale questions.
Q

Free ship In Canada ???

By Martin Lavoie Oct-09/2015 15:00:56

A
Hi Martin, 
The item is not available ship via free shipping.
Q

what is the top speed

By caliou Jun-17/2016 19:27:48

A

Hello caliou,
It can reach 20km/h. Please feel free to ask if you have any further pre-sale questions.

Q

are you shipping this item to Sri Lanka ? please inform about the total price with shipping cost of it.

By manoj Jan-19/2016 09:35:24

A
Hi manoj  , 
We can ship to Sri Lanka.
Delivery cost depends on the shipping method (the flat rate shipping is free shipping) that is selected and weight, along with the shipping time and the destination country.
Please add all the items to cart, and then choose the country you want the order to be shipped to. 
The estimate shipping cost and total amount will be displayed for each shipping method.
Q

А где к нему можно найти такой же аккумулятор? Where it is possible to find the same battery?

By Zaur0009 Dec-16/2015 12:26:04

A
Hi Zaur0009, I am sorry to inform you that we don't have the battery for this item to sell on our website. Thank you for your kind understanding. Please feel free to ask further presale questions.
Q

hi do you ship to the uk plus can you charge it in the uk

By DAVE Oct-12/2015 13:36:32

A
Hi DAVE , 
We can ship to uk .
Q

1) I live in the USA. Do you provide an adapter for USA wall outlets? Is there a charge for this? If so, how much? 2) Are parts available? Please indicate source and cost (URL). 3) Can I remove the spare tire to make space for FPV video gear? Thanks! CJ

By Carolina Jim Aug-23/2015 13:38:12

A
Hi Carolina,
1.This item comes with EU plug. You can leave a message for an adapter when placing order. 2.We don't sell the spare parts for this product temporarily. 3.You could not remove the spare tire to make space for FPV video gear. Hope you enjoy shopping here with us.