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Customer Q&A

  • All(31)
  • Product Information(16)
  • Stock Status(3)
  • Payment(3)
  • About Shipping(6)
  • Others(3)
Q

How does it support NDS if it only has one screen?

By J Feb-14/2018 12:47:03

A

Hello J,

It has one screen.
Support 2 operation ways: Touch screen + keys

Q

Are the emulators for all the mentioned supported systems built-in or do you need to do some special setup?

By J Feb-14/2018 12:42:14

A

Hello J,
You could use it directly.

Q

I've read reviews that state this device comes with a screen protector. A picture in the devices webpage shows the screen protector . When I received my GPD XD today, it did NOT come with one. Is the GPD XD suppose to have one? I'm missing mine.

By Jason Sep-01/2017 01:52:39

A

Dear Jason,


It will not come with a screen protector.

Package Contents

Tablet PC: 1 
Power Adapter: 1 
USB Cable: 1 
English Manual : 1

Q

How do you load games? and where would I get games? thank you

By Brian Jul-11/2017 14:55:11

A

Hello Brian, 
You can download your favorite apps through the Google Play Store or Market installed.

Please feel free to ask if you have further pre-sale questions.

Q

Hello, do you have tracking for SP - BRAZIL? Which estimated deadline? Thanks!

By Gleyson May-26/2017 21:08:51

A

Hello, Gleyson

Thank you for the inquiry.

We have tracking number for Priority line / Registered mail / Expedited shipping.

If the SP-Brazil belongs to any of them, then yes we have the tracking number.


We have 3 methods of delivery, the estimated shipping times are below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


You may check SP-Brazil belongs to which shipping method at the checkout page.

Please feel free to contact us if you have additional questions.

Q

Amigo tem como eu te pagar o preço normal deste aparelho e voçê colocar um preço menor na caixa,tipo 20 dolares?É porque a receita federal do Brasil vai me taxar e se colocar o preço normal pagarei caro demais.

By Marcio Adriano Cardoso Feb-13/2017 14:38:22

A

Hello Marcio,
Sorry, due to customs regulations we cannot declare a lower value on the invoice or declare the item as a gift.

Q

Já vem com algum jogo na memoria?

By Bruno Jan-23/2017 01:31:01

A

Hello Bruno,

Thank you for your inquiry.

No, it does not comes with games installed. 

Thank you, Let me know if you need any help.

Have a nice day!


Q

Could you declare only 30 US $ because of the rates here in Brazil?

By Rodrigo Jan-18/2017 15:29:47

A

Hello Rodrigo,

Sorry, due to customs regulations we cannot declare a lower value on the invoice or declare the item as a gift.

Hope you enjoy shopping here with us.

Q

Does it have bluetooth?

By Vitor Jan-17/2017 12:17:43

A

Hello Vitor,
Sorry it comes without  bluetooth

Q

Do this gadget support "TOWNSHIP" Games that can be download from Android Google Play?? Do this gadget can connect to internet?

By Deanna Dec-10/2016 02:59:06

A

Hello Deanna, 


Thank you for your inquiry.

Yes,it supports TOWNSHIP game,it can connect to internet.

Q

How does it support NDS if it only has one screen?

By J Feb-14/2018 12:47:03

A

Hello J,

It has one screen.
Support 2 operation ways: Touch screen + keys

Q

Are the emulators for all the mentioned supported systems built-in or do you need to do some special setup?

By J Feb-14/2018 12:42:14

A

Hello J,
You could use it directly.

Q

How do you load games? and where would I get games? thank you

By Brian Jul-11/2017 14:55:11

A

Hello Brian, 
You can download your favorite apps through the Google Play Store or Market installed.

Please feel free to ask if you have further pre-sale questions.

Q

Já vem com algum jogo na memoria?

By Bruno Jan-23/2017 01:31:01

A

Hello Bruno,

Thank you for your inquiry.

No, it does not comes with games installed. 

Thank you, Let me know if you need any help.

Have a nice day!


Q

Does it have bluetooth?

By Vitor Jan-17/2017 12:17:43

A

Hello Vitor,
Sorry it comes without  bluetooth

Q

Do this gadget support "TOWNSHIP" Games that can be download from Android Google Play?? Do this gadget can connect to internet?

By Deanna Dec-10/2016 02:59:06

A

Hello Deanna, 


Thank you for your inquiry.

Yes,it supports TOWNSHIP game,it can connect to internet.

Q

has as play gta v

By paulo Nov-24/2016 15:52:58

A

Hello paulo, 

It supports the GTA v if it has the android version . 


Q

Where the camera is??????????? There are models with a camera?

By Andrew Oct-09/2016 16:23:18

A

Hello Andrew, 
It does not have camera.

Please see this link:http://www.gearbest.com/tablet-pcs/pp_231067.html?wid=21 


Best Regards


Q

Where the camera is??????????? There are models with a camera?

By Andrew Oct-09/2016 16:23:02

A

Hello Andrew, 
It does not have camera.

Please see this link:http://www.gearbest.com/tablet-pcs/pp_231067.html?wid=21 


Best Regards


Q

What is the material of the case? Metal or plastic?

By Pico Sep-28/2016 18:44:29

A

Hello Pico,

The case is with the imported ABS+PC material(plastic). Thanks for your attention. 

Q

Is available in stock????

By Nicolas fornes Mar-29/2016 09:37:21

A

Hi,

It is in stock now, you are welcome to order it.



Q

Tengo una pregunta al pagar este producto tengo garantia de que no me estan estafando y si por aduana no abra problemas

By saul Jan-05/2016 03:14:35

A

Hello saul,

The insurance is to protect the orders lost on its way to your local place. It is not about the taxes.

Please kindly understand this information.

The importer is solely responsible for all import taxes, sales taxes, and any other customs-related charges. Before you start importing quantities of China products to your country, you'll need to research what the law and practices are in country.

Please refer to http://www.gearbest.com/about/faq.html   

According to our experience declaring a lower value on the shipping will usually allow customers to reduce possible import taxes or customs blockages.

If you have any specific requirement regarding declaration, please feel free to add a comment for us during the check-out. 

Thank you for your understanding. 
Learn about our full Warranty & Return Policy > http://www.gearbest.com/about/warranty-and-return.html 

Q

Hi, i wanna know if this item is in stock now please ?

By Julien AMOROS Oct-09/2015 12:16:30

A
Hi Julien, 
We are delighted to inform you that the item is in stock and is available for purchase.
Q

si soy de mexico y me aparece 179 son pesos dolares o euros o que son

By Raul Mar-18/2016 02:59:03

A

Hello Raul,
You are welcome to view the price in different currencies at the top of our home page. However we only accept payments in US Dollar.
Once you pay by Paypal and credit card your order payment will be changed into USD automatically.

Q

necesito saber cuanto voy a pagar si hago la compra el dia de hoy del GPDxd

By Jose Maria Gonzalez castillo Nov-26/2015 03:56:48

A
Hi Jose, please add the items to cart and Proceed to Checkout, then fill the detail destination information. You will see the Available Shipping Methods, Estimated Shipping Time and Insurance when you check out. The delivery cost depends on the shipping method, destination country, package's weight and volume.The Shipping Cost and Grand Total amount will be displayed for each shipping method. You can purchase it today.   Thank your for your inquiry. Have a nice day!
Q

I Want to make a important question, this product will arrive when? and the bill about taxes about alfandega? I´m From Brazil and i need to know how much i will pay beyond the price of the product, sorry for my bad english, i´m better on Polish language.

By Diones Neto Nov-13/2015 13:27:42

A
Hi Diones, please add the items to cart and Proceed to Checkout, then fill the detail destination information. You will see the Available Shipping Methods, Estimated Shipping Time and Insurance when you check out. The Shipping Cost and Grand Total amount will be displayed for each shipping method. The exact delivery time depends on the shipping method you choose. The estimated shipping time(excluding non-working days): 1,Flat Rate Shipping: 10 - 25 business days.  2,Standard Shipping:7-15 working days. Generally we need 3-5 business days (excluding non-working days) for processing your order.  Total Delivery Time = Processing Time + Packaging Time + Shipping Time  Thank you for your inquiry.  
Q

Could you declare only 30 US $ because of the rates here in Brazil?

By Rodrigo Jan-18/2017 15:29:47

A

Hello Rodrigo,

Sorry, due to customs regulations we cannot declare a lower value on the invoice or declare the item as a gift.

Hope you enjoy shopping here with us.

Q

disculpe me gustaria que me enviaran este producto a este correo postal 56606 cual seria el precio final ??? si en dado caso que surgieran los gatos de aduana quien los pagaria o los gastos ya va incluidos '??

By omar Mar-21/2016 02:16:24

A

Hello omar,                                                                                                                                                                                                                 

You can see the Shipping costs and delivery time during the check out. Steps to follow: 1.Add your product to your cart 2. Enter your delivery country 3. The shipping cost will be displayed automatically.  
The price shown on the on the product page is the item price, shipping cost is not included.
Delivery cost depends on the shipping method on many factors such as weight, shipping time and the destination country.

Taxes do not come from us if any. Taxes are beyond Gearbest's control and only depend on the delivery country's regulations and policies. Generally, import taxes can be reduced and in some cases avoided ( if applicable) with postal deliveries.
For more details: http://www.gearbest.com/about/faq.html  

Q

Dear Seller: Thank you very much. I would like to know what are the main differences between Free shipping, Standard Shipping and Expedited Shipping. And which of them apply to me. Thank you.

By Gerardo. Dec-11/2015 03:22:27

A
Hi Gerardo, the exact delivery time depends on the shipping method you choose. The estimated shipping time:Flat Rate Shipping: 10-25 working days. Standard Shipping:7-15 working days. Expedited Shipping:3-7 working days. Total Delivery Time = Processing Time + Packaging Time + Shipping Time  For a detailed explanation about each shipping method, destinations and approximate delivery times, please see: http://www.gearbest.com/about/shipping-methods.html?jkjl
Thank you for your inquiry. Please feel free to ask further presale questions. 
Q

Hi. I live in Colima, City. In Mexico. Zip code 28000 (or any alike for delivery porpuses). how much does it costs for you to send me this item in standar shipping and expedite shipping as well??? Sincerely yours, Gerardo.

By Gerardo. Dec-10/2015 02:42:17

A
Hi Gerardo,  available shipping methods and shipping Cost from China stock to Mexico at below:
Flat Rate Shipping FREE SHIPPING
Standard Shipping $34.96
Expedited Shipping $2.59
Please note: the standard and expedited shipping costs are only estimates; the actual shipping price will be shown on the order page. Thank your for your inquiry. Have a nice day!
Q

hi, will this be available to ship to the U.K.?

By Cliv Sep-15/2015 08:13:01

A

Hi Cliv,
The item is available to ship to  the U.K.

Q

When will this be available to ship from your EU warehouse to the UK? Many Thanks Alan

By Alan Dawson Aug-26/2015 16:52:35

A
Hi Alan,
I am sorry that this item is out of stock in EU for now. We can not sure when it will be available in EU stock. We will try our effort to replenish this item in EU as much as we can. Please kindly continually concern this item on our website. Thank your for your inquiry. Please feel free to ask if you have further questions. 
Q

I've read reviews that state this device comes with a screen protector. A picture in the devices webpage shows the screen protector . When I received my GPD XD today, it did NOT come with one. Is the GPD XD suppose to have one? I'm missing mine.

By Jason Sep-01/2017 01:52:39

A

Dear Jason,


It will not come with a screen protector.

Package Contents

Tablet PC: 1 
Power Adapter: 1 
USB Cable: 1 
English Manual : 1

Q

Hello, do you have tracking for SP - BRAZIL? Which estimated deadline? Thanks!

By Gleyson May-26/2017 21:08:51

A

Hello, Gleyson

Thank you for the inquiry.

We have tracking number for Priority line / Registered mail / Expedited shipping.

If the SP-Brazil belongs to any of them, then yes we have the tracking number.


We have 3 methods of delivery, the estimated shipping times are below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


You may check SP-Brazil belongs to which shipping method at the checkout page.

Please feel free to contact us if you have additional questions.

Q

Amigo tem como eu te pagar o preço normal deste aparelho e voçê colocar um preço menor na caixa,tipo 20 dolares?É porque a receita federal do Brasil vai me taxar e se colocar o preço normal pagarei caro demais.

By Marcio Adriano Cardoso Feb-13/2017 14:38:22

A

Hello Marcio,
Sorry, due to customs regulations we cannot declare a lower value on the invoice or declare the item as a gift.