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Customer Questions & Answers

  • All(99)
  • Product Information(66)
  • Stock Status(4)
  • Payment(4)
  • About Shipping(12)
  • Others(13)
Q

Hello, can you install Official Global Rom with Google Play store and german language? regards Torsten

By Torsten Jun-12/2017 18:52:43

A

Hello Torsten, 

Thanks for your inquiry.

This Android/Windows device is designed to function specifically with the current Android/Windows OS installed on it. Any alterations such as upgrades, modding with custom ROMs, rooting or flashing the Android device with other firmware will automatically void the device's warranty.


Download your favorite apps through the Google Play Store or Market installed.

Q

cuanto tiempo de garantia tiene?

By Alberto Feb-14/2017 19:20:05

A

Hello Alberto


Thank you for your inquiry.

http://www.gearbest.com/about/warranty-and-return.html, for your reference.  

Thank you, Let me know if you need any help.

Have a nice day!


Q

good evening .... I would like to know if there is (sold) As isolated battery about this mobile;

By Margarita Dec-21/2016 09:54:06

A

Hello Margarita
Sorry we do not sell the battery for this phone. Thanks for your support. 

Q

How long I must wait tracking of my product?

By Miroslav Aug-11/2016 10:26:50

A

Hello Miroslav,
We generally require between 3-7 business days to arrange shipment upon payment. 

The exact processing time varies depending on the item.
Please refer to our shipping estimation below:
A. Expedited Shipping: Around 3-7 business days to arrive.
B. Standard Shipping: Between 7-10 business days to be delivered.
C. Flat Rate Shipping: Between 10-25 business days to be received.
For more shipping details http://www.gearbest.com/about/shipping-methods.html

Q

Is this available in stock?

By Dimitrios Aug-04/2016 07:49:36

A

Hello Dimitrios,

This item is in stock for dispatch at present, you can have your order any time.         

Thanks for your attention. 

Q

Hello, what is the type of transport??? DHL or other company??? Thanks.

By Zoltan Kovalcsik Jul-20/2016 13:42:26

A

Hello Zoltan,
Shipping time depends on the shipping method selected in the check-out. Please consider these estimations as a reference:
1) Expedited Shipping (DHL, FedEx, UPS)=> 3-7 business days
2) Standard Shipping (EMS) => 7-10 business days
3) Flat Rate Shipping=> 10-25 business days
Learn more information about the shipping time from http://www.gearbest.com/about/shipping-methods.html

Q

will this phone work in montenegro?

By bogdanae674 Jun-22/2016 10:58:49

A

Hello bogdanae674,

This item is Unlocked for Worldwide use. Please ensure local area network is compatible. 

It supports the Network: 

2G: GSM 900/1800/1900MHz
   3G: WCDMA 850/900/1900/2100MHz
   4G: FDD-LTE 1800/2100/2600MHz 


Q

Hello! Phones renovated or are they new ?

By Albert Jun-19/2016 15:08:41

A

Hello Albert,
We can guarantee that all our items are brand new. Hope you will like them!

Q

Which version of device is this? There are 2 known versions of prime devices, 2015712 and 2015056. Judging from photos it's supposed to be 2015712, just want to be sure.

By Sergi Jun-04/2016 01:07:46

A

Hello Sergi,
The version of this item is 2015712.

Q

hi i wanted to know about the language of this phone does it includ hebrew language ?

By Hanan Jun-01/2016 20:40:05

A

Hello Hanan,

It has hebrew.

Please check  the available Languages in the product Specification.The item supports the following languages:

Afrikaans, Indonesian, Malay, Bosnian, Catalan, Czech, Danish, German, Estonian, English, Spanish, Filipino, French, Galego, Croatian, Zulu, Italian, Swahili, Kurdish, Latvian, Lithuanian, Luxembourgish, Hungarian, Dutch, Norwegian, Polish, Portuguese, Romanian, Rumantsch, Slovak, Slovenian, Finnish, Swedish, Vietnamese, Greek, Turkish, Bulgarian, Russian, Serb, Ukrainian, Hebrew, Urdu, Arabic, Persian, Amharic, Punjabi, Hindi, Bengali, Thai, Korean, Japanese, Burmese, Lao, Simplified Chinese, Traditional Chinese    


Q

Hello, can you install Official Global Rom with Google Play store and german language? regards Torsten

By Torsten Jun-12/2017 18:52:43

A

Hello Torsten, 

Thanks for your inquiry.

This Android/Windows device is designed to function specifically with the current Android/Windows OS installed on it. Any alterations such as upgrades, modding with custom ROMs, rooting or flashing the Android device with other firmware will automatically void the device's warranty.


Download your favorite apps through the Google Play Store or Market installed.

Q

cuanto tiempo de garantia tiene?

By Alberto Feb-14/2017 19:20:05

A

Hello Alberto


Thank you for your inquiry.

http://www.gearbest.com/about/warranty-and-return.html, for your reference.  

Thank you, Let me know if you need any help.

Have a nice day!


Q

good evening .... I would like to know if there is (sold) As isolated battery about this mobile;

By Margarita Dec-21/2016 09:54:06

A

Hello Margarita
Sorry we do not sell the battery for this phone. Thanks for your support. 

Q

will this phone work in montenegro?

By bogdanae674 Jun-22/2016 10:58:49

A

Hello bogdanae674,

This item is Unlocked for Worldwide use. Please ensure local area network is compatible. 

It supports the Network: 

2G: GSM 900/1800/1900MHz
   3G: WCDMA 850/900/1900/2100MHz
   4G: FDD-LTE 1800/2100/2600MHz 


Q

Hello! Phones renovated or are they new ?

By Albert Jun-19/2016 15:08:41

A

Hello Albert,
We can guarantee that all our items are brand new. Hope you will like them!

Q

Which version of device is this? There are 2 known versions of prime devices, 2015712 and 2015056. Judging from photos it's supposed to be 2015712, just want to be sure.

By Sergi Jun-04/2016 01:07:46

A

Hello Sergi,
The version of this item is 2015712.

Q

hi i wanted to know about the language of this phone does it includ hebrew language ?

By Hanan Jun-01/2016 20:40:05

A

Hello Hanan,

It has hebrew.

Please check  the available Languages in the product Specification.The item supports the following languages:

Afrikaans, Indonesian, Malay, Bosnian, Catalan, Czech, Danish, German, Estonian, English, Spanish, Filipino, French, Galego, Croatian, Zulu, Italian, Swahili, Kurdish, Latvian, Lithuanian, Luxembourgish, Hungarian, Dutch, Norwegian, Polish, Portuguese, Romanian, Rumantsch, Slovak, Slovenian, Finnish, Swedish, Vietnamese, Greek, Turkish, Bulgarian, Russian, Serb, Ukrainian, Hebrew, Urdu, Arabic, Persian, Amharic, Punjabi, Hindi, Bengali, Thai, Korean, Japanese, Burmese, Lao, Simplified Chinese, Traditional Chinese    


Q

Ooii, eu gostaria de saber se o smartphone já vem com 32 GB de memória inclusos ?

By Melissa May-24/2016 04:45:04

A

Hello Melissa, 

The memory card is not included. Thanks for your attention.

Q

soporta la tarjeta de memoria micro sd de 64GB

By aguiñaga May-12/2016 01:33:45

A

Hello, 

It supports external memory:TF card up to 32GB (not included).    


Best Regards


Q

Please confirm if this product does not support VOICE on GSM networks 850Mhz. This GSM voice frequency (850MHz) are used by the main carrier in São Paulo Brazil - (VIVO)

By Arimar May-09/2016 05:03:36

A

Hello Arimar,

This phone is unlocked , it can work the carrier which can support Frequency GSM850/900/1800/1900MHz 3G: WCDMA 850/900/1900/2100MHz ,4G: FDD-LTE

1800/2100/2600MHz , You can check the link to find which carrier this phone can support,The link is  http://maps.mobileworldlive.com/.


Q

Is this available in stock?

By Dimitrios Aug-04/2016 07:49:36

A

Hello Dimitrios,

This item is in stock for dispatch at present, you can have your order any time.         

Thanks for your attention. 

Q

Hi! Can You write me how many pieces of smartphones do You have in stock?

By Yurii May-30/2016 21:10:56

A

Hello,

Yes, the item is in stock now.

There are 304  pieces left.

Q

This phone in stock? and if I buy when you send me phone?

By artem Mar-11/2016 18:49:41

A

Hi ,

We are pleased to inform it is available for purchase.Have a nice day.


Q

Hi! Could You please tell me when XIAOMI RemMi Note 2 will be available for sale in EU warehouse

By Pinkrat Mar-08/2016 19:35:37

A

Hi ,

We are pleased to inform it is available for purchase.Have a nice day.


Q

Hallo, how much should i pay for the custom and do you pay all custom costs? Greetings Dimitar

By tachkov May-04/2016 06:38:34

A

Hello tachkov,
Taxes do not come from us if any. Taxes are beyond Gearbest's control and only depend on the delivery country's regulations and policies. Generally, import taxes can be reduced and in some cases avoided ( if applicable) with postal deliveries.
For more details: http://www.gearbest.com/about/faq.html

Q

are there any taxes if the product comes from china to EU?

By Nikos Apr-12/2016 14:00:14

A

Hello Nikos,
Taxes do not come from us if any. Taxes are beyond Gearbest's control and only depend on the delivery country's regulations and policies. Generally, import taxes can be reduced and in some cases avoided ( if applicable) with postal deliveries.
For more details: http://www.gearbest.com/about/faq.html

Q

tenho interesse no aparelho mas preciso pagar via boleto. É possivel?

By julia aimone Apr-04/2016 17:09:32

A

Hello julia,
Our website accepts following safe and secure payment methods:
1.PayPal
2.Pay by credit card directly
3.Pay by credit card via PayPal
4.Wire Transfer
5.Western Union
6.Pay by Boleto Bancario via Ebanx
Available payment methods depends on where are you from. Please add items to cart, click"proceed to checkout",then choose the destination country to check it.
If you pay by Wire Transfer,Western Union,please contact us for further details.

Q

i am from pakistan how can i pay for tis phone

By Aaamir Mar-31/2016 10:42:47

A

Hello Aaamir,
Our website accepts following safe and secure payment methods:
1.PayPal
2.Pay by credit card directly
3.Pay by credit card via PayPal
4.Wire Transfer
5.Western Union
6.Pay by Boleto Bancario via Ebanx
Available payment methods depends on where are you from. Please add items to cart, click"proceed to checkout",then choose the destination country to check it.
If you pay by Wire Transfer,Western Union,please contact us for further details.

Q

How long I must wait tracking of my product?

By Miroslav Aug-11/2016 10:26:50

A

Hello Miroslav,
We generally require between 3-7 business days to arrange shipment upon payment. 

The exact processing time varies depending on the item.
Please refer to our shipping estimation below:
A. Expedited Shipping: Around 3-7 business days to arrive.
B. Standard Shipping: Between 7-10 business days to be delivered.
C. Flat Rate Shipping: Between 10-25 business days to be received.
For more shipping details http://www.gearbest.com/about/shipping-methods.html

Q

Hello, what is the type of transport??? DHL or other company??? Thanks.

By Zoltan Kovalcsik Jul-20/2016 13:42:26

A

Hello Zoltan,
Shipping time depends on the shipping method selected in the check-out. Please consider these estimations as a reference:
1) Expedited Shipping (DHL, FedEx, UPS)=> 3-7 business days
2) Standard Shipping (EMS) => 7-10 business days
3) Flat Rate Shipping=> 10-25 business days
Learn more information about the shipping time from http://www.gearbest.com/about/shipping-methods.html

Q

cuanto tiempo tarda en llegar a Mexico?

By Ramón May-18/2016 10:59:55

A

Hello Ramón,
We generally require between 3-7 business days to arrange shipment upon payment. The exact processing time varies depending on the item.
Please refer to our shipping estimation below:
A. Expedited Shipping: Around 3-7 business days to arrive.
B. Standard Shipping: Between 7-10 business days to be delivered.
C. Flat Rate Shipping: Between 10-25 business days to be received.
For more shipping details http://www.gearbest.com/about/shipping-methods.html

Q

Hello , I would like to know if you ship to mexico

By lalo jaralillo May-14/2016 00:29:02

A

Hello lalo,
We sent package worldwide from the CN warehouse and it can be shipped to mexico.

Q

If I buy this Xiaomi from a China Warehouse to Europe, does it bring an EU plug or the chinese one seen in the picture?

By Jol Apr-15/2016 19:43:04

A

Hello Jol,
We can send an adaptor according to the order's country of delivery.

But if you need any special request and you should leave us a message when checkout.


Q

Dear, I ma interesting of buying XIAOMI RedMi Note 2 32GB 4G Phablet - METAL GREY GRAY, which stock is in EU. Do you ship/deliver product from EU warehouse to Slovenia and are there andy costs? On country list I can't see Slovenia but I see almost all other EU countries? Kind regards, Matjaz

By Matjaz Apr-05/2016 11:35:26

A

Hello Matjaz,

We can not ship to Slovenia from EU warehouse now. We can ship from China warehouse.

We generally require between 3-7 business days to arrange shipment upon payment. The exact processing time varies depending on the item.
Please refer to our shipping estimation below:
A. Expedited Shipping: Around 3-7 business days to arrive.
B. Standard Shipping: Between 7-10 business days to be delivered.
C. Flat Rate Shipping: Between 10-25 business days to be received.
For more shipping details http://www.gearbest.com/about/shipping-methods.html

Q

O pagamento pode ser feito em Euros. O equipamento é expedido da Europa, sem riscos aduaneiros. Quanto tempo demora a ser entregue?

By Ferreira Apr-02/2016 22:25:44

A

Hello Ferreira,
You are welcome to view the price in different currencies at the top of our home page. However we only accept payments in US Dollar.
Once you pay by Paypal and credit card your order payment will be changed into USD automatically.

We generally require between 3-7 business days to arrange shipment upon payment. The exact processing time varies depending on the item.
Please refer to our shipping estimation below:
A. Expedited Shipping: Around 3-7 business days to arrive.
B. Standard Shipping: Between 7-10 business days to be delivered. 
C. Flat Rate Shipping: Between 10-25 business days to be received.
For more shipping details http://www.gearbest.com/about/shipping-methods.html

Q

hacen envios al Ecuador y en que tiempo llegaria el movil y tienen micas de vidrio y fundas tpu

By wladimir Mar-27/2016 08:37:27

A

Hi wladimir,

Thank you for your inquiry. We can ship to Ecuador.

We generally require between 3-7 business days to arrange shipment upon payment. The exact processing time varies depending on the item.
Please refer to our shipping estimation below:
A. Expedited Shipping: Around 3-7 business days to arrive.
B. Standard Shipping: Between 7-10 business days to be delivered. 
C. Flat Rate Shipping: Between 10-25 business days to be received.
For more shipping details http://www.gearbest.com/about/shipping-methods.html

Package Contents

Cell Phone: 1 
Power Adapter: 1 
USB Cable: 1


Q

Da dove viene spedito questo telefono ? Quanti giorni ci vogliono per arrivare in Italia ?

By Carlucci Mar-26/2016 13:29:02

A

Hello Carlucci,

We ship from China, EU and HK warehouse.
We generally require between 3-7 business days to arrange shipment upon payment. The exact processing time varies depending on the item.
Please refer to our shipping estimation below:
A. Expedited Shipping: Around 3-7 business days to arrive.
B. Standard Shipping: Between 7-10 business days to be delivered.
C. Flat Rate Shipping: Between 10-25 business days to be received.
For more shipping details http://www.gearbest.com/about/shipping-methods.html

Q

Hello, if I order and pay today when can I expect to arrive in UK (Cardiff)? Thanks!

By Petar Belezhkov Mar-21/2016 11:49:20

A

Hello Petar,
We generally require between 3-7 business days to arrange shipment upon payment. The exact processing time varies depending on the item.
Please refer to our shipping estimation below:
A. Expedited Shipping: Around 3-7 business days to arrive.
B. Standard Shipping: Between 7-10 business days to be delivered.
C. Flat Rate Shipping: Between 10-25 business days to be received.
For more shipping details http://www.gearbest.com/about/shipping-methods.html

Q

Will this support T-mobile net work

By ameen May-13/2016 05:18:35

A

Hello, 

Please confirm the network:

2G: GSM 900/1800/1900MHz 
3G: WCDMA 850/900/1900/2100MHz 
4G: FDD-LTE 1800/2100/2600MHz 

Tip: 

Unlocked for Worldwide use. Please ensure local area network is compatible. click herehttp://maps.mobileworldlive.com/   for Network Frequency of your country. Please check with your carrier/provider before purchasing this item.


Best Regards


Q

Hallo, 1) what is the procedure in the case of DoA (dead on Arriaval)? 2) if during the normal operation something happend where should i send the phone for warranty? 3) Is it possible to return the device after several days without any reason? Greetings Dimitar

By Dimitar May-04/2016 06:41:12

A

Hello Dimitar,
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

Q

will it work on GSM/GPRS, EDGE/HSDPA and HSPA+/LTE

By Lansfield May-02/2016 20:52:12

A

Hello Lansfield,

This item is Unlocked for Worldwide use. Please ensure local area network is compatible. 

It supports the Network: 

2G: GSM 900/1800/1900MHz 
   3G: WCDMA 850/900/1900/2100MHz 
   4G: FDD-LTE 1800/2100/2600MHz 


Q

Does it supports 3G GSM networks

By Lansfield May-02/2016 20:46:35

A

Hello Lansfield,

This item is Unlocked for Worldwide use. Please ensure local area network is compatible. 

It supports the Network: 

2G: GSM 900/1800/1900MHz
   3G: WCDMA 850/900/1900/2100MHz
   4G: FDD-LTE 1800/2100/2600MHz 

Q

Hi, i would like to know if will be added other taxes for this phone in Romania. Many thanks!

By Gicu Apr-17/2016 12:17:04

A

Hello Gicu,
Taxes do not come from us if any. Taxes are beyond Gearbest's control and only depend on the delivery country's regulations and policies. Generally, import taxes can be reduced and in some cases avoided ( if applicable) with postal deliveries.
For more details: http://www.gearbest.com/about/faq.html

Q

How does one know if you are streaming using a WIFI connection or cell?

By John Apr-10/2016 05:17:42

A

Hello John,

Thank you for your inquiry,it will display in the screen.Have a nice day.


Q

Frequency bands in Spain-Movistar: GSM, as generaly in Europe, it use bands 900 and 1800 MHz 3G, it use two bands, 2100 and 900 MHz, the first normaly in the cities and the second in zones with abrupt geography. Perhaps 80% the first and 20% de second. 4G, It use 1800 and 2600 MHz in FDD-LTE. Not to be confused with the band with TDD-LTE. Recently there are a display of the band 800 MHz throughout the territory.

By agarel Apr-06/2016 07:54:48

A

Hello agarel,

This phone is unlocked , it can work the carrier which can support Frequency GSM850/900/1800/1900MHz , You can check the link to find which carrier this phone can support,The link is  http://maps.mobileworldlive.com/.


Q

Hy, I want buy a phone, but I wish a invoice with my company. It's possible ? What it's steps for this ? Thanks,

By Cristian Micu Apr-01/2016 15:47:00

A

Hello Cristian,

Thank you for your inquiry.You can make a note about the requirements once you checkout,our collegues will help you.Have a nice day.


Q

viene con el idioma español el movil

By wladimir Mar-27/2016 08:49:04

A

Hello wladimir,

Languages    Afrikaans, Indonesian, Malay, Bosnian, Catalan, Czech, Danish, German, Estonian, English, Spanish, Filipino, French, Galego, Croatian, Zulu, Italian, Swahili, Kurdish, Latvian, Lithuanian, Luxembourgish, Hungarian, Dutch, Norwegian, Polish, Portuguese, Romanian, Rumantsch, Slovak, Slovenian, Finnish, Swedish, Vietnamese, Greek, Turkish, Bulgarian, Russian, Serb, Ukrainian, Hebrew, Urdu, Arabic, Persian, Amharic, Punjabi, Hindi, Bengali, Thai, Korean, Japanese, Burmese, Lao, Simplified Chinese, Traditional Chinese    

You can set language in the settings.

Q

any customes duty additional offered price while shipping to India

By raghupathy Mar-26/2016 03:01:18

A

Hello raghupathy,
Taxes do not come from us if any. Taxes are beyond Gearbest's control and only depend on the delivery country's regulations and policies. Generally, import taxes can be reduced and in some cases avoided ( if applicable) with postal deliveries.
For more details: http://www.gearbest.com/about/faq.html