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Customer Q&A

  • All(24)
  • Product Information(10)
  • Stock Status(6)
  • Payment
  • About Shipping(6)
  • Others(1)
Q

incluye la bateria interna del drone

By VICTOR BRACAMONTES D. Nov-19/2016 21:52:33

A

Hello VICTOR,

Thank you for your inquiry.

Package Contents: 1 x English Mannual, 1 x Quadcopter, 1 x Transmitter, 1 x USB Charger, 2 x Landing Gear, 4 x Propeller Protector, 1 x Screwdriver 

Thank you, Let me know if you need any help.

Have a nice day!


Q

How does one obtain several spare batteries?

By Harold Goldman Jul-12/2016 23:14:59

A

Hello Harold,
Thanks for your inquiry. The battery can be replaced.

Q

CAN A CAMERA BE ADDED TO THIS 33041A DRONE ?

By DENNIS Jun-23/2016 21:13:40

A

Hello,

Yes, the item can be equipped with camera.

Q

Hi, Would like to know how long does it take to process the shipping (item testing, package etc.), after the payment is processed before it is dispatched to me with Free shipping method to Bosnia&Herzegovina?

By Rider Mar-16/2016 00:00:44

A

Hello Rider,

Generally, the average processing time is 1-3 business days; however, this is dependent on the item's stock status. For small quantity orders, the processing time is 2-7 business days. The total delivery time =processing time +Shipping Time

FREE shipping via Flat Rate Shipping is available for most of items. 

We generally require between 3-7 business days to arrange shipment upon payment. The exact processing time varies depending on the item.
Please refer to our shipping estimation below:
A. Expedited Shipping: Around 3-7 business days to arrive.
B. Standard Shipping: Between 7-10 business days to be delivered.
C. Flat Rate Shipping: Between 10-25 business days to be received.
For more shipping details http://www.gearbest.com/about/shipping-methods.html

Q

Will this item be shipped to India? what will be the shipping cost?

By Satya Anvesh Dec-18/2015 20:18:21

A
Hi Satya , 
It can be shipped to India. Delivery cost depends on the available shipping method (the flat rate shipping is free shipping) and weight, along with the shipping time and the destination country. Please add all the items to cart, and then choose the country you want the order to be shipped to. The shipping cost, total amount and estimated delivery time will be displayed for the available shipping method. Please feel free to ask if you have further pre-sale questions. 
Q

how many time does it take to come to el salvador in central america using the free shipping method

By arturo mendez Nov-24/2015 21:42:53

A
Hi Arturo,
The standard delivery time will be around 10-25 business days after dispatch if there are no delays. Thank you for your inquiry.
Q

how many time does it take to come to el salvador in central america using the free shipping method?

By arturo mendez Nov-24/2015 04:14:59

A
Hi Arturo,generally we need 3-5 business days (excluding non-working days) for processing your order. The estimated shipping times is 10-25 working days. Total Delivery Time = Processing Time + Packaging Time + Shipping Time There are some external factors which may cause some delay on delivery time,such as remote locations, peak shopping and shipping periods, holidays and festivals, inclement weather and delay by corresponding customs' operations and express company.  Thank you for your inquiry. Please feel free to ask further presale questions.
Q

tengo una duda sobre el envio, seleccione el de 10-25 dias a México pero no se porque paqueteria de correos me llegaria, me podrian proporcionar esa informacion? gracias

By Daniel Chavez Nov-15/2015 04:41:36

A
Hi Daniel, please note that the order which is below USD 40 and shipped by surface mail is unable to track unless you pay extra tracking fee. for a detailed explanation about each shipping method, destinations and approximate delivery times, please see: http://www.gearbest.com/about/shipping-methods.html?jkjl  Thank you for your inquiry. Please feel free to ask further presale questions.
Q

Hello. Do you have plans to sell the FCB and replacement propellers for this quad separately? Thank you.

By Steve Oct-16/2015 12:06:20

A
Hi Steve, 
Here are the spare parts for Mould King UFO 33041A ,http://www.gearbest.com/mould-king-_gear/
Q

what is the time of the product delivery if i want free shipping for mexico

By Alfred Sep-22/2015 02:51:10

A
Hi Alfred ,  
Total Delivery Time = Processing Time + Packaging Time + Shipping Time
We generally require between 3-5 business days to arrange shipment of orders. 
The exact delivery time depends on the shipping method you choose. 
1) Expedited Shipping: Around 4-7 business days to arrive.
2) Standard Shipping: Between 6-8 business days to be delivered.
3) Flat Rate Shipping: Between 10-25 business days to ship to the destination. 
Please check the details in the following link http://www.gearbest.com/about/shipping-methods.html
Q

incluye la bateria interna del drone

By VICTOR BRACAMONTES D. Nov-19/2016 21:52:33

A

Hello VICTOR,

Thank you for your inquiry.

Package Contents: 1 x English Mannual, 1 x Quadcopter, 1 x Transmitter, 1 x USB Charger, 2 x Landing Gear, 4 x Propeller Protector, 1 x Screwdriver 

Thank you, Let me know if you need any help.

Have a nice day!


Q

How does one obtain several spare batteries?

By Harold Goldman Jul-12/2016 23:14:59

A

Hello Harold,
Thanks for your inquiry. The battery can be replaced.

Q

CAN A CAMERA BE ADDED TO THIS 33041A DRONE ?

By DENNIS Jun-23/2016 21:13:40

A

Hello,

Yes, the item can be equipped with camera.

Q

Hello. Do you have plans to sell the FCB and replacement propellers for this quad separately? Thank you.

By Steve Oct-16/2015 12:06:20

A
Hi Steve, 
Here are the spare parts for Mould King UFO 33041A ,http://www.gearbest.com/mould-king-_gear/
Q

Mould King UFO 33041A has built-in battery. So cannot I replace the battery like in Mould King Super-S 33041(with camera version)? Is not removable?

By polak Sep-21/2015 15:32:31

A
Hi polak, 
It is removable. Hope you enjoy shopping here with us.
Q

Is it possible to easily remove the battery so that it can be replaced by anotherone to get more time flight ?

By Carlos-Simoes Sep-13/2015 10:45:32

A
Hi Carlos-Simoes, 
It could be replaced. Hope you enjoy shopping here with us.
Q

Do you carry spare parts for this quadrocopter? And were can I get them.

By bobjewelryplus Sep-06/2015 03:33:14

A
Hi bobjewelryplus, 
We don't sell spare parts for this product temporarily. Hope you enjoy shopping here with us.
Q

Hello, Dose it come with a battery? ...thanks

By ddslink Sep-02/2015 19:24:17

A
Hi ddslink, 
It comes with 3.7V 380mA Lipo Build-In Battery. Hope you enjoy shopping here with us.
Q

Where can I buy a camera for this drone? Is it compatible with cameras made for other drones like syma x5c or DM 007?

By hangn1234 Sep-01/2015 15:03:47

A
Hi hangn1234, 
We don't sell the camera for this product temporarily. Generally it is not compatible with cameras made for other drones. Hope you enjoy shopping here with us.
Q

Where can I buy the camera and extra propellers and batteries? How much for the camera?

By ncpellegrini Aug-22/2015 18:13:55

A
Hi ncpellegrini, 
We don't sell the camera or spare parts for this product temporarily. Hope you enjoy shopping here with us.
Q

Is this product in stock?

By erickgamez98 Sep-18/2015 22:42:41

A
Hi erickgamez98,  
It is in stock and is available for purchase now. But there are a lot of customers placing order on our website, so it will not be in stock at any time. Thanks for your understanding! 
Q

Hello, Dose it come with a Camera ?

By Wajdi Sep-14/2015 12:31:45

A
Hi Wajdi, it does not come with a camera. Thank you for your inquiry.
Q

Is this item in stock? What size is this quad?

By martinezjessev Sep-11/2015 05:20:57

A
Hi martinezjessev,  
It is in stock and is available for purchase now and the size is about 29 x 10 x 29 cm.
Q

Is this item in stock now? If not how much longer? Thanks

By daletheminoltaman Sep-10/2015 16:30:34

A
Hi daletheminoltaman,  
It is in stock and is available for purchase now. But there are a lot of customers placing order on our website, so it will not be in stock at any time. Thanks for your understanding! 
Q

When will these be in stock? Are there any parts availible?

By ryanlam115 Aug-24/2015 06:20:11

A
Hi ryanlam115,  
It is in stock and is available for purchase now. But there are a lot of customers placing order on our website, so it will not be in stock at any time. Thanks for your understanding! 
There is no spare parts available for this on our website. Hope you enjoy shopping here with us.
Q

is this out of stock? any idea when it will be available again?

By ryanlam115 Aug-24/2015 03:46:20

A
Hi ryanlam115,  
It is in stock and is available for purchase now. But there are a lot of customers placing order on our website, so it will not be in stock at any time. Thanks for your understanding! 

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Q

Hi, Would like to know how long does it take to process the shipping (item testing, package etc.), after the payment is processed before it is dispatched to me with Free shipping method to Bosnia&Herzegovina?

By Rider Mar-16/2016 00:00:44

A

Hello Rider,

Generally, the average processing time is 1-3 business days; however, this is dependent on the item's stock status. For small quantity orders, the processing time is 2-7 business days. The total delivery time =processing time +Shipping Time

FREE shipping via Flat Rate Shipping is available for most of items. 

We generally require between 3-7 business days to arrange shipment upon payment. The exact processing time varies depending on the item.
Please refer to our shipping estimation below:
A. Expedited Shipping: Around 3-7 business days to arrive.
B. Standard Shipping: Between 7-10 business days to be delivered.
C. Flat Rate Shipping: Between 10-25 business days to be received.
For more shipping details http://www.gearbest.com/about/shipping-methods.html

Q

Will this item be shipped to India? what will be the shipping cost?

By Satya Anvesh Dec-18/2015 20:18:21

A
Hi Satya , 
It can be shipped to India. Delivery cost depends on the available shipping method (the flat rate shipping is free shipping) and weight, along with the shipping time and the destination country. Please add all the items to cart, and then choose the country you want the order to be shipped to. The shipping cost, total amount and estimated delivery time will be displayed for the available shipping method. Please feel free to ask if you have further pre-sale questions. 
Q

how many time does it take to come to el salvador in central america using the free shipping method

By arturo mendez Nov-24/2015 21:42:53

A
Hi Arturo,
The standard delivery time will be around 10-25 business days after dispatch if there are no delays. Thank you for your inquiry.
Q

how many time does it take to come to el salvador in central america using the free shipping method?

By arturo mendez Nov-24/2015 04:14:59

A
Hi Arturo,generally we need 3-5 business days (excluding non-working days) for processing your order. The estimated shipping times is 10-25 working days. Total Delivery Time = Processing Time + Packaging Time + Shipping Time There are some external factors which may cause some delay on delivery time,such as remote locations, peak shopping and shipping periods, holidays and festivals, inclement weather and delay by corresponding customs' operations and express company.  Thank you for your inquiry. Please feel free to ask further presale questions.
Q

what is the time of the product delivery if i want free shipping for mexico

By Alfred Sep-22/2015 02:51:10

A
Hi Alfred ,  
Total Delivery Time = Processing Time + Packaging Time + Shipping Time
We generally require between 3-5 business days to arrange shipment of orders. 
The exact delivery time depends on the shipping method you choose. 
1) Expedited Shipping: Around 4-7 business days to arrive.
2) Standard Shipping: Between 6-8 business days to be delivered.
3) Flat Rate Shipping: Between 10-25 business days to ship to the destination. 
Please check the details in the following link http://www.gearbest.com/about/shipping-methods.html
Q

How long will it take with the Netherlands Post 2 dollars shipping to arrive in mexico?

By erickgamez98 Sep-18/2015 22:44:07

A
Hi erickgamez98,  
Total Delivery Time = Processing Time + Packaging Time + Shipping Time
We generally require between 3-5 business days to arrange shipment of orders. 
The exact delivery time depends on the shipping method you choose. 
1) Expedited Shipping: Around 4-7 business days to arrive.
2) Standard Shipping: Between 6-8 business days to be delivered.
3) Flat Rate Shipping: Between 10-25 business days to ship to the destination. 
Please check the details in the following link http://www.gearbest.com/about/shipping-methods.html
Q

Two questions: Is the white color in stock? Since the Mould King does not supply spare props,Are you guys going to sell spare props for this model in the future?

By Michael Sep-06/2015 11:34:01

A
Hi Michael,  
1.The white color is in stock and is available for purchase now. But there are a lot of customers placing order on our website, so it will not be in stock at any time. Thanks for your understanding! 2.That depends on the requirement.