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Customer Q&A

  • All(100)
  • Product Information(53)
  • Stock Status(19)
  • Payment(6)
  • About Shipping(17)
  • Others(3)
Q

Dear madames and sirs does Android 5.1 on Teclast X98 Pro K9C6 support 128GB microSD card?

By Bojan Jul-28/2017 10:18:25

A

Hello Bojan,


Yes, External Memory: TF card up to 128GB (not included).


Let me know if you need any further assistance. 


Q

Hello, will you supply this device again ? (currently it is out of stock) regards ChRiS

By ChRiS Jan-18/2017 14:38:32

A

Hello ChRiS,
Sorry we don't sell it anymore.

Q

Esta tablet tiene GPS?

By Angel Sep-26/2016 10:56:28

A

Hola Ángel,

Esta tableta no tiene GPS. Gracias por tu atención.

Q

Tienen envio a Mexico

By Pedro Antonio Sep-09/2016 16:21:32

A

Hola Pedro,

Podemos enviar a México, por lo general, enviamos en todo el mundo desde el almacén de CN.

Gracias por su atención.

Q

Good morning I am interested in purchasing this tablet “Teclast X98 Pro Tablet PC - GRAY+EU PLUG - 9.7 inch Windows 10 + Android 5.1 64GB ROM Intel X5-Z8500 Quad Core 1.44GHz QXGA IPS Screen”. I'd like to know: 1) the tablet is available you can order; 2) days of delivery of the product. Greetings Giovannino

By Giovannino Sep-05/2016 12:04:46

A

Hello Giovannino,

When you placed an order ,we will ship your order on Sep 9 - Sep 11 .

Please kindly check our website .

We generally require between 3-7 business days to arrange shipment upon payment. 

The exact processing time varies depending on the item.
Please refer to our shipping estimation below:
A. Expedited Shipping: Around 3-7 business days to arrive.
B. Standard Shipping: Between 7-10 business days to be delivered. 
C. Flat Rate Shipping: Between 10-25 business days to be received.
For more shipping details http://www.gearbest.com/about/shipping-methods.html


Q

Good evening, I am interested in purchasing this tablet “Teclast X98 Pro Tablet PC - GRAY+EU PLUG - 9.7 inch Windows 10 + Android 5.1 64GB ROM Intel X5-Z8500 Quad Core 1.44GHz QXGA IPS Screen”. I'd like to know: 1) the tablet is available you can order; 2) the shipment takes place from Europe; 3) are provided for customs fees, I live in Italy - Milano; 4) days of delivery of the product; 5) the windows system provides language "Italiano". Greetings Giovannino

By Giovannino Sep-04/2016 19:03:50

A

Hello Giovannino,
1.We regret to inform you that this item is no longer being sold.
Please consider the other items instead.
Check out our brand new products here: http://www.gearbest.com/new-products/
Grab our best deals here : http://www.gearbest.com/gadget-deals.html

2.Taxes do not come from us if any. Taxes are beyond Gearbest's control and only depend on the delivery country's regulations and policies. Generally, import taxes can be reduced and in some cases avoided ( if applicable) with postal deliveries.
For more details: http://www.gearbest.com/about/faq.html

3.We ship everywhere in the world from the CN warehouse.

4.We generally require between 3-7 business days to arrange shipment upon payment. The exact processing time varies depending on the item.
Please refer to our shipping estimation below:
A. Expedited Shipping: Around 3-7 business days to arrive.
B. Standard Shipping: Between 7-10 business days to be delivered. 
C. Flat Rate Shipping: Between 10-25 business days to be received.
For more shipping details http://www.gearbest.com/about/shipping-methods.html


5.Pre-installed Language: Windows OS is built-in Chinese and English, and other languages need to be downloaded by WiFi. Android OS supports multi-language.

Q

Is there french language on windows and on android ? What is the delivery time for shipping to France ?

By Dominique Riehl Aug-28/2016 19:47:49

A

Hello Dominique,

1. Windows OS is built-in Chinese and English, and other languages need to be downloaded by WiFi. Android OS supports multi-language.

2. We generally require between 3-7 business days to arrange shipment upon payment. The exact processing time varies depending on the item.
Please refer to our shipping estimation below:
A. Expedited Shipping: Around 3-7 business days to arrive.
B. Standard Shipping: Between 7-10 business days to be delivered. 
C. Flat Rate Shipping: Between 10-25 business days to be received.
For more shipping details http://www.gearbest.com/about/shipping-methods.html

Thanks for your attention. 

Q

Disculpen tienen este producto pero solo con windows 10?

By luis angel Aug-05/2016 00:15:32

A

Hola Luis,

Tenga en cuenta esta tableta viene con Windows 10 + Android 5.0 OS.

Gracias por tu atención.


Q

does it support gps?

By Heraclis Jul-30/2016 19:10:15

A

Hello Heraclis,

This item doesn't support gps. Thanks for your attention. 

Q

Have gps?

By Oscar Jul-29/2016 17:10:46

A

Hello Oscar,
This item doesn't have gps.

Q

Dear madames and sirs does Android 5.1 on Teclast X98 Pro K9C6 support 128GB microSD card?

By Bojan Jul-28/2017 10:18:25

A

Hello Bojan,


Yes, External Memory: TF card up to 128GB (not included).


Let me know if you need any further assistance. 


Q

Hello, will you supply this device again ? (currently it is out of stock) regards ChRiS

By ChRiS Jan-18/2017 14:38:32

A

Hello ChRiS,
Sorry we don't sell it anymore.

Q

Esta tablet tiene GPS?

By Angel Sep-26/2016 10:56:28

A

Hola Ángel,

Esta tableta no tiene GPS. Gracias por tu atención.

Q

Good morning I am interested in purchasing this tablet “Teclast X98 Pro Tablet PC - GRAY+EU PLUG - 9.7 inch Windows 10 + Android 5.1 64GB ROM Intel X5-Z8500 Quad Core 1.44GHz QXGA IPS Screen”. I'd like to know: 1) the tablet is available you can order; 2) days of delivery of the product. Greetings Giovannino

By Giovannino Sep-05/2016 12:04:46

A

Hello Giovannino,

When you placed an order ,we will ship your order on Sep 9 - Sep 11 .

Please kindly check our website .

We generally require between 3-7 business days to arrange shipment upon payment. 

The exact processing time varies depending on the item.
Please refer to our shipping estimation below:
A. Expedited Shipping: Around 3-7 business days to arrive.
B. Standard Shipping: Between 7-10 business days to be delivered. 
C. Flat Rate Shipping: Between 10-25 business days to be received.
For more shipping details http://www.gearbest.com/about/shipping-methods.html


Q

Good evening, I am interested in purchasing this tablet “Teclast X98 Pro Tablet PC - GRAY+EU PLUG - 9.7 inch Windows 10 + Android 5.1 64GB ROM Intel X5-Z8500 Quad Core 1.44GHz QXGA IPS Screen”. I'd like to know: 1) the tablet is available you can order; 2) the shipment takes place from Europe; 3) are provided for customs fees, I live in Italy - Milano; 4) days of delivery of the product; 5) the windows system provides language "Italiano". Greetings Giovannino

By Giovannino Sep-04/2016 19:03:50

A

Hello Giovannino,
1.We regret to inform you that this item is no longer being sold.
Please consider the other items instead.
Check out our brand new products here: http://www.gearbest.com/new-products/
Grab our best deals here : http://www.gearbest.com/gadget-deals.html

2.Taxes do not come from us if any. Taxes are beyond Gearbest's control and only depend on the delivery country's regulations and policies. Generally, import taxes can be reduced and in some cases avoided ( if applicable) with postal deliveries.
For more details: http://www.gearbest.com/about/faq.html

3.We ship everywhere in the world from the CN warehouse.

4.We generally require between 3-7 business days to arrange shipment upon payment. The exact processing time varies depending on the item.
Please refer to our shipping estimation below:
A. Expedited Shipping: Around 3-7 business days to arrive.
B. Standard Shipping: Between 7-10 business days to be delivered. 
C. Flat Rate Shipping: Between 10-25 business days to be received.
For more shipping details http://www.gearbest.com/about/shipping-methods.html


5.Pre-installed Language: Windows OS is built-in Chinese and English, and other languages need to be downloaded by WiFi. Android OS supports multi-language.

Q

Is there french language on windows and on android ? What is the delivery time for shipping to France ?

By Dominique Riehl Aug-28/2016 19:47:49

A

Hello Dominique,

1. Windows OS is built-in Chinese and English, and other languages need to be downloaded by WiFi. Android OS supports multi-language.

2. We generally require between 3-7 business days to arrange shipment upon payment. The exact processing time varies depending on the item.
Please refer to our shipping estimation below:
A. Expedited Shipping: Around 3-7 business days to arrive.
B. Standard Shipping: Between 7-10 business days to be delivered. 
C. Flat Rate Shipping: Between 10-25 business days to be received.
For more shipping details http://www.gearbest.com/about/shipping-methods.html

Thanks for your attention. 

Q

Disculpen tienen este producto pero solo con windows 10?

By luis angel Aug-05/2016 00:15:32

A

Hola Luis,

Tenga en cuenta esta tableta viene con Windows 10 + Android 5.0 OS.

Gracias por tu atención.


Q

does it support gps?

By Heraclis Jul-30/2016 19:10:15

A

Hello Heraclis,

This item doesn't support gps. Thanks for your attention. 

Q

Have gps?

By Oscar Jul-29/2016 17:10:46

A

Hello Oscar,
This item doesn't have gps.

Q

can you use tethering with this tablet?

By paul Jul-08/2016 23:48:40

A

Hello paul, 
You can use tethering with this tablet. Thanks for your attention.

Q

The tablet is available and is available now.

By ALIAKSANDR May-30/2016 08:09:04

A

Hello,

Yes, the item is in stock now.

Q

In stock?

By José Maria May-10/2016 20:46:38

A

Hi,

Yes, the item is in stock at the moment.

Q

Wann beginnt die Auslieferung des Produktes?

By Ramsens Mar-10/2016 17:14:14

A

Hi Ramsens,

The item is presale.We will ship it after the presale ended.


Q

Hi, if I buy today this product when will it be shipped? When does the presell finish?

By Carlos Fernandez Jan-09/2016 20:15:24

A
Hi Carlos,
The item is in presale now. The presale means products are not officially added, but you can preorder it. We will send it out in 3 to 5 working days after the presale end if there is no other delay. Please feel free to ask if you have further questions. 
Q

¿tengo entendido que la Teclast X98 pro está descatalogada ya por sobrecalentamiento o me equivoco? ¿La que aquí vendeis es la X98 pro o la nueva X98 Pro+?

By Miguel Jan-07/2016 17:18:49

A
Hi Miguel,
this is 9.7 inch Teclast X98 Pro Windows 10 + Android 5.1 Tablet PC. It comes with Intel X5-Z8500 Quad Core 1.44GHz QXGA and IPS Screen 4GB RAM 64GB ROM WiFi OTG Bluetooth Functions. 
To know more details about this item, please kindly watch the video - Teclast X98 Pro Unboxing  at https://www.youtube.com/watch?v=gKf2ofP1iwY
Thank you for your inquiry. Best Wishes for 2016. 
Q

hello , is the product in stock now ? what if i ordered it befor 2 months ? it was in stock but now it changed to preorder

By Ahmed sadeq Dec-31/2015 21:45:39

A
Hi Ahmed, this item is still on presale. After the presale ends, we will start to dispatch the presale items based on the order sequence for whom is pre-ordered. Thank your for your inquiry. Please feel free to ask if you have further questions. 
Q

Will this product be available at EU wharehouse?

By Jose MIguel Sanchez Egea Dec-09/2015 13:43:57

A
Hi Jose,
We are sorry that we do not have the plan to sell this item in the EU warehouse for the moment. Please pay attention to our website for the update. Please feel free to ask if you have further questions. 
Q

When are item available in stock for Europe? Thanks

By Tiago Nov-29/2015 21:30:56

A
Hi Tiago, I am sorry that this item is out of stock in EU for now. We can not sure when it will be available in EU stock.  It depends on the customers' demand and the production of this item. We are trying to replenish this item in EU as much as we can. Please kindly continually concern this item on our website. Thank you for your inquiry. Please feel free to ask further presale questions.
Q

bonjour, il sera bientot disponible en eu?

By benjamin Nov-28/2015 19:36:42

A
Thank you for your inquiry.
Sorry,now we are not sure about when it will be in stock in EU warehouse.
You are proposed to order it from other warehouses like HK in case you will have to wait for a long time before it is available in EU warehouse.
Have a nice day!
Q

Salve, sapete dirmi quando sarà disponibile lo stock EU? ;)

By Cris Nov-28/2015 17:00:54

A
Thank you for your inquiry.
Sorry,now we are not sure about when it will be in stock in EU warehouse.
You are proposed to order it from other warehouses like HK in case you will have to wait for a long time before it is available in EU warehouse.
Have a nice day!
Q

if I pay the express shipping , the product came to me in 7 days or have to wait the same as free shipping

By Javier May-20/2016 00:56:38

A

Hello Javier,

No, express shipping is faster, please kindly check the below information.

We generally require between 3-7 business days to arrange shipment upon payment. The exact processing time varies depending on the item.
Please refer to our shipping estimation below:
A. Expedited Shipping: Around 3-7 business days to arrive.
B. Standard Shipping: Between 7-10 business days to be delivered.
C. Flat Rate Shipping: Between 10-25 business days to be received.
For more shipping details http://www.gearbest.com/about/shipping-methods.html 

Q

Is it possible that i pay the real price like shown in your webshop, but you declare the package with maxbe 140 Euro for customs? So i could save a lot of money.

By Sven Jan-03/2016 20:26:35

A
Hi Sven, the importer is solely responsible for all import taxes, sales taxes, and any other customs-related charges. Before you start importing quantities of China products to your country, you'll need to research what the law and practices are in country. Please refer to http://www.gearbest.com/about/faq.html  According to our experience declaring a lower value on the shipping will usually allow customers to reduce possible import taxes or customs blockages. If you have any specific requirement regarding declaration, please feel free to add a comment for us during the check-out.  Thank you for your understanding. Best Wishes for 2016. 
Q

the final price with a promotional code 2016 RESOLUTIONS LIST ?

By Alexander Dec-30/2015 15:41:37

A
Hi Alexander, this item is on presale now. Since the presale price is much more favorable than regular price, you would enjoy the best price of this item if you add the it to cart and submit payment now. Generally the payment will not be processed until 3-5 business days before product dispatch. Thank you for your kind understanding. Best Wishes for 2016!
Q

the tablet cost 225€ and when add to cart cost 260€ why?

By croquy Dec-09/2015 19:26:20

A
Hi Croquy, we sincerely regret any inconvenience that this may have caused. Sometimes the price increases after you add it to cart, it could be caused by the following situations: 1.There may be the web cache displaying the information without getting update. We kindly suggest you to clear the cache before your purchase.  2. This product is at a discount but customers use discount code at the same time that would be likely to cause increases in product prices.  3. Sometimes we offer some discount for certain items. When the promotion ends, these items will be to restore the original price. 4. We also suspect it would be exchange rate problem. The exchange rate on our website is different from paypal or other payment terms.  Thank you very much for your attention and kind understanding. Please f
Q

I want to buy Teclast x98 pro which is prices at $229.46 at the moment on your website. I live in Australia and I want to know that this price is in USD or AUD?

By Kash Dec-07/2015 19:40:04

A
Hi Kash, for now it is 239.89 USD. The exchange rate on our website is different from paypal or other payment terms. Please kindly select currency in the top right button on our website.  You can pay it in USD or other currency. Thank you for your inquiry. Please feel free to ask further presale questions.
Q

hello ,if i decide to buy it now from HK how much customs do i have to pay? I live in Belgium.

By steve eyland Dec-01/2015 09:31:37

A
Hi Steve,  taxes are charged by your local customs office and are covered by the customer. Before you start importing quantities of China products to your country, you'll need to research what the law and practices are in country. Please refer to: http://www.gearbest.com/about/faq.html  If you have special instructions for your order such as dropshipping order, gift order etc, please leave us message when you checkout. Thank you for your inquiry. Please feel free to ask further presale questions. 
Q

Tienen envio a Mexico

By Pedro Antonio Sep-09/2016 16:21:32

A

Hola Pedro,

Podemos enviar a México, por lo general, enviamos en todo el mundo desde el almacén de CN.

Gracias por su atención.

Q

HOLA ESTOY INTERESADO EN ESTE ARTICULO, Y RESPECTO A POSIBLES GASTOS DE ADUANA, USTED PUEDE PONER EN FACTURA QUE EL PAQUETE ES INFERIOR AL COSTE DE ESTE MODELO (POR EJEMPLO 50 $) PARA EVITAR QUE PAREN EL PAQUETE EN ADUANA...? Gracias

By jesus angel Jul-06/2016 21:26:04

A

Hello,

We are sorry to tell you that owing to customs regulations we cannot declare a lower value on the invoice or declare the item as a gift.

jesus.


Q

this tablet exists in European warehouse?

By joao casimiro Jun-06/2016 16:26:12

A

Hello joao,
This tablet is not exist in European warehouse

Q

You can specify a price below 150 Euro to avoid paying customs duty.

By Vladimir Mar-21/2016 18:54:36

A

Hello Vladimir,
We are sorry for that, Vladimir, due to customs regulations we cannot declare a lower value on the invoice or declare the item as a gift.Taxes do not come from us if any. Taxes are beyond Gearbest's control and only depend on the delivery country's regulations and policies. Generally, import taxes can be reduced and in some cases avoided ( if applicable) with postal deliveries.
For more details: http://www.gearbest.com/about/faq.html 

Q

I I wonder how much it costs for me, customs fees doing the presale of this product ?!

By Paulo G Mar-07/2016 16:14:15

A

Hello Paulo,

For the tax, please kindly check this:

Unfortunately,we have no control over these regulations and potential import duties.
To know more about tax, please review our F.A.Q (see Taxes and Duties)and terms and conditions in the links below:
http://www.gearbest.com/about/faq.html 
http://www.gearbest.com/about/terms-and-conditions.html 

Q

Cuales son los costos de envio a EEUU. en 7 y el otro en 15 dias, gracias !!!

By Peter Mar-06/2016 21:28:36

A

Hello Peter,
You can see the Shipping costs and delivery time during the check out. Steps to follow 1. Add your product to your cart 2. Enter your delivery country 3. The shipping cost will be displayed automatically.
Once we have received your payment we will ship your item according the dispatch estimation indicated on the product page.
Delivery time estimation :
1) Expedited Shipping: 3-7 working days
2) Standard Shipping:7-10 working days
3) Flat Rate Shipping:10-25 working days
Learn more information about shipping from http://www.gearbest.com/about/shipping-methods.html

Q

hi, is this product shipped from EU or China? Thanks

By Hugo Jan-21/2016 14:06:30

A
Hi Hugo  ,  
It is shipped from China. Please feel free to ask if you have further pre-sale questions. 
Q

Hello! How long will delivery to Ukraine? There will be no problems at customs?

By Андрей Nov-30/2015 16:43:25

A

Hi Андрей,

Please kindly check this.

The exact delivery time depends on the shipping method you choose. Generally we need 4-10 business days (excluding non-working days)for processing your order Please check shipping time at http://www.gearbest.com/about/shipping-methods.html   Total Delivery Time=Processing Time+Packaging Time+Shipping Time There are some external factors which may cause some delay on delivery time,such as remote locations, peak shopping and shipping periods, holidays and festivals, inclement weather and delay by corresponding customs' operations and express company. About tax&duties, please refer to: http://www.gearbest.com/about/faq.html    Thank you for your inquiry. Please feel free to ask further presale questions.


Taxes totally depends on the local customs policy. The customer is solely responsible for customs tax and any other customs-related charges if exists. Please consult your local customs office for more details before ordering.

Q

Where are you shipping from? I live in europe

By Chris Nov-28/2015 22:42:12

A
Hi,
We ship it from China. 
Q

Are you shipping from EU warehouse this X98 pro to CROATIA

By Tomislav Nov-20/2015 12:29:06

A

Hi Tomislav,
This item is supported in EU warehouse.

We also can ship it to you from China warehouse.

Q

Can you provide links to the fully fit cases which i can buy on ypur site?

By Nikolay Jul-05/2016 04:03:21

A

Hello Nikolay, 
You can check this case with keyboard please: http://www.gearbest.com/tablet-pcs/pp_239758.html

Thanks for your attention.

Q

Hi, Looking at the images on this page, do you have the back slip stand and keyboard?

By Tom Mar-16/2016 13:59:10

A

Hello Tom,

Thank you for your inquiry.You can order it in this link:http://www.gearbest.com/tablet-pcs/pp_239758.html


Q

Do we get the warranty of this product in Indian?

By lalit Nov-02/2015 09:31:03

A
Hi lalit,
We have a detailed warranty and return policy for all of our customers. Please kindly refer to the details of our warranty and return warranty on: http://www.gearbest.com/about/warranty-and-return.html, We recommend all of our customers to carefully review the policy and the information. Please feel free to ask if you have further questions.