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Customer Questions

  • All(32)
  • Product Information(26)
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  • Others(1)
Q

Hello: Last year I bought the TV Box Beelink from the AliExpress site with these specifications: model number: R68G Android version: 5.1.1 Build number: 206L1 Kernel version: 3.10.0_204 Now the device does not work well and stops many times . I want to update the device and ask Fail for the latest update and how to do this update by computer . Can you help me with this and I will be thankful to you and my greetings

By Essam Apr-19/2017 23:18:26

A
Hello EssamFor after sales issue, please go to our  Support Center here: http://support.gearbest.com/For a faster reply, please select the right question type.We kindly ask you to submit one ticket per topic(i.e order).We will reply you within 24 hours except on weekends and public holidays.
Q

I have already bought the R68-2 and I would like to ask about this R68 which I want to buy, too: 1. does it support external subtitles? 2. does it support 5.1 dolby? Tx

By fc syrop Feb-08/2017 09:23:07

A
Hello fc,Yes, it can support both of the function you mention.
Q

does it come with the amazon app or can it be installed if not?

By michelle Jul-12/2016 23:44:23

A
Hello michelle,The item will not come with the amazon app.
Q

Which Kodi version is installed?

By Robert tocco May-31/2016 19:30:33

A
Hello Robert, It is with latest Kodi version.
Q

I wonder if i can install torrent app in this device since it has the Google Playstore withit

By Sim SL May-12/2016 09:01:44

A
Hello Sim, It can install torrent app in this device.
Q

hi, can i download and install apk´s from other sites? or only from playstore?

By Stefan Apr-30/2016 13:09:09

A
Hello Stefan, You can download the apk´s from other sites,but the apk need to support android system.
Q

What is the difference between i68 and r68, except the external antenna? Can I install Linux on this, instead of Android?

By Viltzu Mar-26/2016 01:52:24

A
Hello Viltzu,Thank you for your inquiry,they are different in appearance.One is metal,the other is plastic.Have a nice day.
Q

Does the device have: 1) 100mbit lan or gigabit lan? The guy asked you before, but you'd just copy/paste your description, which does not say which speed the lan is. 2) is remote really infrared, and not Bluetooth, really? Such oldskul (

By Anton Zuev Mar-25/2016 05:55:01

A
Hello Anton,Thank you for your inquiry,it is 100mbit lan.It is built with Bluetooth 4.0 and Remote Controller is infrared.Have a nice day.
Q

Can this version support 3D signal?

By Kevin Mar-23/2016 23:17:00

A
Hello Kevin,Thank you for your inquiry,it supports 3D.Have a nice day.
Q

Does it have GigaBit LAN Interface?

By Tom Mar-19/2016 23:30:41

A
Hi,Interface: HDMI,USB2.0,Micro USB,LAN,SPDIF,Micro SD Card Slot