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Customer Questions

  • All(53)
  • Product Information(23)
  • Stock Status(3)
  • Payment(2)
  • About Shipping(18)
  • Others(6)
Q

hi, the phone supports micro USB - MHL? (Mobile High-Definition Link)

By Yuryy May-24/2016 19:26:57

A
Hello Yuryy, No, it doesn't support. It only supports OTG. Thanks for your attention.
Q

Its possible to put a 64gb micro sd in this phone? and the 3G is compatible in Mexico?

By AORV May-04/2016 19:49:10

A
Hello AORV, This item only supports the tf card up to 32gb.This item is Unlocked for Worldwide use. Please ensure local area network is compatible. It supports the Network: 2G: GSM 850/900/1800/1900MHz    3G: WCDMA 900/2100MHz    4G: FDD-LTE 800/1800/2100/2600MHz
Q

Dear Seller, Is this product a brand new one? Regards

By Ibrahim May-04/2016 18:45:28

A
Hello Ibrahim,We can guarantee that all our items are brand new. Hope you will like them!
Q

how many days of shipping to Russian Federation?

By Дмитрий Apr-17/2016 17:14:33

A
Hello Дмитрий,We generally require between 3-7 business days to arrange shipment upon payment. The exact processing time varies depending on the item.Please refer to our shipping estimation below:A. Expedited Shipping: Around 3-7 business days to arrive.B. Standard Shipping: Between 7-10 business days to be delivered. C. Flat Rate Shipping: Between 10-25 business days to be received.For more shipping details http://www.gearbest.com/about/shipping-methods.html
Q

How long does it take for the product to reach Uganda after shipping. Am anxious for it.

By Gilbert Apr-12/2016 22:03:22

A
Hello Gilbert,We generally require between 3-7 business days to arrange shipment upon payment. The exact processing time varies depending on the item.Please refer to our shipping estimation below:A. Expedited Shipping: Around 3-7 business days to arrive.B. Standard Shipping: Between 7-10 business days to be delivered. C. Flat Rate Shipping: Between 10-25 business days to be received.For more shipping details http://www.gearbest.com/about/shipping-methods.html
Q

can you shiping turkey? turkey phone import ban How to solve this problem?

By Hasan Apr-05/2016 21:20:05

A
Hello Hasan,Thank you for your inquiry,we can ship it to Turkey.Taxes do not come from us if any. Taxes are beyond Gearbest's control and only depend on the delivery country's regulations and policies. Generally, import taxes can be reduced and in some cases avoided ( if applicable) with postal deliveries.For more details: http://www.gearbest.com/about/faq.html
Q

Hi When you have stock in europe again? Thanks, best regards

By Hugo Mar-05/2016 00:18:59

A
Hi ,We are pleased to inform it is available for purchase.Have a nice day.
Q

I would like to know about warranty, service possibility (repair).

By Arvids Feb-28/2016 16:24:31

A
Hi,We have a detailed warranty policy for all of our customers. Please kindly refer to the details of our return warranty on: http://www.gearbest.com/about/warranty-and-return.html      We recommend all of our customers to carefully review the policy and the information.
Q

Have you got shipping to Croatia from EU warehouse? How much does it cost?

By Dominik Feb-22/2016 12:01:39

A
Hi,We are sorry that we can not ship to Croatia from EU warehouse now. Please pay attention to our website for the update. Please feel free to ask if you have further questions. 
Q

Hi,can you ship phone to Slovakia?

By Martin Lehotay Feb-15/2016 17:56:21

A
Hi, We can ship this phone to Slovakia. We hope you enjoy shopping here with us.