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Customer Q&A

  • All(75)
  • Product Information(57)
  • Stock Status(4)
  • Payment(1)
  • About Shipping(8)
  • Others(5)
Q

What 5.8Ghz frequency does this quadcopter use for FPV?

By Flyercan Feb-28/2019 05:38:57

A

Hello Flyercan, 
It's 2.4g.

Let me know if you need any help.

Q

Hi, can you mount a gopro camera on this drone?

By Enrique Miranda Mar-04/2017 17:21:58

A

Hello Enrique,


Thanks for your inquiry.


Sorry, you can not mount a gopro camera on this drone.


Have a nice day.

Q

Está incluida la pantalla LCD que se muestra en las fotos de la publicación?

By Dario Verdicchio Feb-06/2017 14:38:23

A

Hello Dario,

Package Contents

Package Contents: 1 x 509G RC Quadcopter, 1 x Transmitter, 1 x 2.0MP Camera, 1 x 5.8G FPV, 1 x USB Cable, 1 x 4G Memory Card, 1 x Card Reader, 1 x FPV USB Cable, 4 x Spare Main Blade, 1 x Screwdriver    



Q

I want to buy this drone. Does it come with the screen that is shown on the video? If not, where can I buy one from? Thank you

By R A Jan-02/2017 02:43:28

A

Hello R,
It is with 1 x 5.8G FPV.

Q

Is this pretty wind resistant? and what is the flying time and changing time?

By mariana gordon Dec-19/2016 03:56:29

A

Hello Mariana,
The wind resistant is 2 level. The flying time is 10 mins and charging time is 60 mins.

Thanks for your attention.

Q

Hi! Does it transmit video in real time video to android phone? Is there a video recording option? I assume that the lcd screen on the video in not included.

By Giannis Oct-28/2016 16:54:08

A

Hello Giannis, 


Thank you for your inquiry.

Yes,it can transmit video in real time,5.8G Real-time photos transmission: Share the videos and photos to the LCD display at anytime anywhere.

Yes,there is a  video recording option.

Please note the package contents a 5.8G FPV.

Q

Hi i would like to purchase two jxd509g quadcopters but would also like to get extra upgraded batteries with them. can you ship to australia and do the upgraded batteries give longer flying time? if so can you give me the correct ones to buy. thanks greg.

By greg Oct-03/2016 00:35:45

A

Hello greg,
We can ship to australia.Here is the extra battery:http://www.gearbest.com/rc-quadcopter-parts/pp_251128.html?wid=21.

Q

Can I buy an additional battery, thanks.

By Bruce Sep-16/2016 11:06:22

A
Q

is it is possible staying on Air

By rasim Sep-01/2016 12:03:13

A

Hi,rasim

Thanks for your inquiry.

Set high mode: Stay firmly in the air to keep altitudes and get more clear pictures.

It is possible to stay in the air.

Q

what do i have to do if want to operate this product using wifi. Is there any possible way

By aryan goswami Aug-30/2016 07:46:20

A

Hi,aryan

Thanks for your inquiry.

You can not operate this product using wifi.

It has no wifi function.

Q

What 5.8Ghz frequency does this quadcopter use for FPV?

By Flyercan Feb-28/2019 05:38:57

A

Hello Flyercan, 
It's 2.4g.

Let me know if you need any help.

Q

Hi, can you mount a gopro camera on this drone?

By Enrique Miranda Mar-04/2017 17:21:58

A

Hello Enrique,


Thanks for your inquiry.


Sorry, you can not mount a gopro camera on this drone.


Have a nice day.

Q

Está incluida la pantalla LCD que se muestra en las fotos de la publicación?

By Dario Verdicchio Feb-06/2017 14:38:23

A

Hello Dario,

Package Contents

Package Contents: 1 x 509G RC Quadcopter, 1 x Transmitter, 1 x 2.0MP Camera, 1 x 5.8G FPV, 1 x USB Cable, 1 x 4G Memory Card, 1 x Card Reader, 1 x FPV USB Cable, 4 x Spare Main Blade, 1 x Screwdriver    



Q

I want to buy this drone. Does it come with the screen that is shown on the video? If not, where can I buy one from? Thank you

By R A Jan-02/2017 02:43:28

A

Hello R,
It is with 1 x 5.8G FPV.

Q

Is this pretty wind resistant? and what is the flying time and changing time?

By mariana gordon Dec-19/2016 03:56:29

A

Hello Mariana,
The wind resistant is 2 level. The flying time is 10 mins and charging time is 60 mins.

Thanks for your attention.

Q

Hi! Does it transmit video in real time video to android phone? Is there a video recording option? I assume that the lcd screen on the video in not included.

By Giannis Oct-28/2016 16:54:08

A

Hello Giannis, 


Thank you for your inquiry.

Yes,it can transmit video in real time,5.8G Real-time photos transmission: Share the videos and photos to the LCD display at anytime anywhere.

Yes,there is a  video recording option.

Please note the package contents a 5.8G FPV.

Q

Can I buy an additional battery, thanks.

By Bruce Sep-16/2016 11:06:22

A
Q

is it is possible staying on Air

By rasim Sep-01/2016 12:03:13

A

Hi,rasim

Thanks for your inquiry.

Set high mode: Stay firmly in the air to keep altitudes and get more clear pictures.

It is possible to stay in the air.

Q

what do i have to do if want to operate this product using wifi. Is there any possible way

By aryan goswami Aug-30/2016 07:46:20

A

Hi,aryan

Thanks for your inquiry.

You can not operate this product using wifi.

It has no wifi function.

Q

i am an owner of this product and i would really like to know how i could operate the JXD 509G using my android mobile phone

By aryan goswami Aug-29/2016 06:40:32

A

Hi,aryan

Thanks for your inquiry.

This model has no WIFI.

You can not operate the JXD 509G using android mobile phone.

Q

Is this currently in Stock?

By Brad Jan-08/2016 12:54:14

A
Hi Brad,
This item is in stock for immediate shipping now. We hope you enjoy shopping here with us.
Q

where do i get spare parts, body included, for this - Brand name: JXD, Item No.: 509G, Color: Black ?

By CHRIS Jan-06/2016 02:25:59

A
Hi CHRIS  , 
For spare parts, please see http://www.gearbest.com/jxd-509g-_gear/. Hope you enjoy shopping here with us.
Q

Hi, sorry I just wanted to know, how long will go on sale again this product ?, I was just collecting money to buy it and all, but still do not have enough, just to keep abreast of arrival, and the price you will.

By Sergio Oct-01/2015 00:36:51

A
Hi Sergio, 
Thanks for your inquiry .The item is out of stock  and the restock date is out of control.It depends on a lot of factors,such as supplier stop produce,requirement,quality problem...
Q

Hi, when will the JXD 509G be in stock again? Thank you.

By Rob Sep-28/2015 23:22:44

A
Hi Rob, 
Thanks for your inquiry .The item is out of stock  and the restock date is out of control.It depends on a lot of factors,such as supplier stop produce,requirement,quality problem...
Q

Can I get a student discount

By Jake Feb-04/2016 19:10:07

A

Hi Jake, 

Thank you for your inquiry.We are sorry we don't have a student discount.Have a nice day.


Q

If I order tomorrow 7/28/2016, When do I receive the drone at West Palm Beach, florida. USA?

By gene m Jul-27/2016 23:09:33

A

Hello gene,

This item is in stock for dispatch at present, you can have your order any time.         

We generally require between 3-7 business days to arrange shipment upon payment. The exact processing time varies depending on the item.
Please refer to our shipping estimation below:
A. Expedited Shipping: Around 3-7 business days to arrive.
B. Standard Shipping: Between 7-10 business days to be delivered.
C. Flat Rate Shipping: Between 10-25 business days to be received.
For more shipping details http://www.gearbest.com/about/shipping-methods.html

Q

Hello, Can you ship to Slovenia from Eu warehouse? What would be the shipping cost? Thank you

By Marko Jun-12/2016 18:05:48

A

Hello Marko,
We regret to inform you that it can not ship to Slovenia from EU warehouse. We will improve it as soon as possible.

Q

paga aranacel en aduana de mexico?

By Iván Apr-26/2016 01:46:38

A

Hello Iván,
Taxes do not come from us if any. Taxes are beyond Gearbest's control and only depend on the delivery country's regulations and policies. Generally, import taxes can be reduced and in some cases avoided ( if applicable) with postal deliveries.
For more details: http://www.gearbest.com/about/faq.html

Q

How. long does UK delivery take?

By stuart Apr-24/2016 13:12:26

A

Hello stuart,
We generally require between 3-7 business days to arrange shipment upon payment. The exact processing time varies depending on the item.
Please refer to our shipping estimation below:
A. Expedited Shipping: Around 3-7 business days to arrive.
B. Standard Shipping: Between 7-10 business days to be delivered.
C. Flat Rate Shipping: Between 10-25 business days to be received.
For more shipping details http://www.gearbest.com/about/shipping-methods.html

Q

It says on this page that the drone Ships within 3-5 business days and that its free is this true? Also i live in the U.K.

By Ewan Mar-24/2016 18:21:03

A

Hello Ewan,
We generally require between 3-7 business days to arrange shipment upon payment. The exact processing time varies depending on the item.
Please refer to our shipping estimation below:
A. Expedited Shipping: Around 3-7 business days to arrive.
B. Standard Shipping: Between 7-10 business days to be delivered.
C. Flat Rate Shipping: Between 10-25 business days to be received.
For more shipping details http://www.gearbest.com/about/shipping-methods.html

Q

Hello. Do you know how much time will it take to be shipped to Romania? And other taxes how much will they cost? shipping is free? thank you

By Cristi Jan-22/2016 18:44:47

A
Hi Cristi,
For more information about shipping on our website.
Please click on the link:
http://www.gearbest.com/about/shipping-methods.html
Q

Hello, have this in the EU store?

By Tone Jan-02/2016 16:41:08

A
Hi,
This item is not support EU warehouse. We will ship it from China warehouse. Thank you for your inquiry.
Q

How much time to ship this product to California USA? Do you have UPS/FEDEX express service?

By Joe Sep-22/2015 21:27:28

A
Hi Joe,
Total Delivery Time = Processing Time + Packaging Time + Shipping Time
We generally require between 3-5 business days to arrange shipment of orders. 
The exact delivery time depends on the shipping method you choose. 
1) Expedited Shipping: Around 4-7 business days to arrive.
2)Priority direct mail:Around 7-15 working days to arrived.
3) Standard Shipping: Between 6-8 business days to be delivered.
4) Flat Rate Shipping: Between10-25 business days to ship to the destination. 
Please check the details in following link   http://www.gearbest.com/about/shipping-methods.html
Q

Hi i would like to purchase two jxd509g quadcopters but would also like to get extra upgraded batteries with them. can you ship to australia and do the upgraded batteries give longer flying time? if so can you give me the correct ones to buy. thanks greg.

By greg Oct-03/2016 00:35:45

A

Hello greg,
We can ship to australia.Here is the extra battery:http://www.gearbest.com/rc-quadcopter-parts/pp_251128.html?wid=21.

Q

Product: JXD509g During flight how shows the battery status?

By ADAM Aug-11/2016 15:06:59

A

Hi,ADAM

Thanks for your inquiry.

Flying Time: 9~10mins

You need to pay attention to the time.

   


Q

How much does just the quadcopter weigh? Does it weigh more than 0.55 pounds?

By Weston Jun-12/2016 20:21:45

A

Hello Weston,
Quadcopter Weight: 129g. Please feel free to ask if you have any further pre-sale questions.

Q

Are parts readily available? And how are the motors for going out and replacement parts such as batteries and multi charging hookups? and what is tha average fly time?

By Scott gumby May-25/2016 03:22:29

A

Hello Scott, 

For spare parts, please see: http://www.gearbest.com/jxd-509g-_gear/.

Flying time: About 10mins.

Q

Is there a battery that can give more flight time, if so how much?

By Kenneth Mar-06/2016 05:40:27

A

Hello Kenneth,

For spare parts, please see http://www.gearbest.com/jxd-509g-_gear/. Please feel free to ask if you have further pre-sale questions. Hope you enjoy shopping here with us.