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Customer Questions

  • All(246)
  • Product Information(225)
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Q

Where can I download the software for this?

By steve Jun-26/2019 03:17:18

A
Hello Steve,Thanks for your inquiry.● Support Win 7, XP, Win 8, Win 10.● Software language: English, Simplified Chinese, Japanese, French, Italian, German.Have a nice day.
Q

I am interested in this machine and was wanting some information on it. Does it get hot? Can it be run for long periods of time? Will it cut Glass and Metal? Does it make noise? What kind of warranty does it have?

By Russell Nov-03/2018 14:19:23

A
Hello RussellIt won't get hot gradually, it can run for a long time, but it is recommended to take a break for 40 minutes. It can't cut glass and metal. When the machine is running, the motor has a little sound but not a lot of noise.Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html
Q

Am I reading this right, the biggest area it can engrave is only 38mm x 38mm?

By Vince Oct-28/2018 10:31:30

A
Hello Vince, Yes. 38mm*38mm
Q

What is the carving area? Does it carve glass?

By DD Oct-23/2018 14:42:10

A
Hello DD,38*38mm, can't engrave glass.Materials that can be engraved: smooth, organic, opaque, and do not contain flame retardant materials; such as: wood, gray cardboard, bamboo, leather, ivory, flammable plastic, painted pcda, etc., some transparent mobile phones Shell (there is a whiteboard pen in our accessories, you need to apply a transparent mobile phone case to better focus the engraving, and then erase the whiteboard pen after engraving)Materials that cannot be engraved: can not be burned, can not be focused; for example, metal without any coating, light-transmissive plastic, white paper (astigmatism, poor effect), plastics with added flame retardant materials, glass, etc.
Q

what is the max engraving size - cm x cm

By Mike Sep-16/2018 07:04:09

A
Hello Mike, Size:3.8cm*3.8cmLet me know if you need any help.
Q

how long the warranty, ?

By herman May-31/2018 10:36:23

A
Hello Herman,One year.Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html 
Q

Will it engrave glass?

By Louis Mar-29/2018 15:21:41

A
Hello Louis, Thanks for your inquiry.Sorry, the item cannot engrave glass.
Q

would the laser engraver be able to cut through enchant resist?

By patrick Mar-28/2018 23:38:42

A
Hello Patrick,No,it can not cut through enchant resist.Thank you.
Q

what is the maximum working size ie. mm x mm material that it can engrave

By alan scarfidi Nov-20/2017 11:15:51

A
Hello alan, Please note that the engraving area of the item is 38*38mm.
Q

do you have with 3000 mW laser? Tank you

By tadeu Nov-16/2017 15:03:14

A
Hello tadeu,This item is 1000mW Laser . Let me know if you need any further assistance.