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Customer Questions & Answers

  • All(36)
  • Product Information(22)
  • Stock Status(4)
  • Payment
  • About Shipping(8)
  • Others(1)
Q

Is it run in windows 10?

By Junior Sep-10/2018 23:54:40

A

Hello Junior, 
It supports  Mac OS,Windows 7,Windows Vista,Windows XP .

Q

hello can they ship to pakistan

By abubakar Jun-14/2018 21:44:11

A

Hello Abubakar,
Thansk for your inquiry.

Yes, the item can be shipped to Pakistan.

Q

Are the side buttons working?? i mean aliexpress is giving in low cost but side buttons are fake

By sagar Mar-13/2018 12:31:15

A

Hello sagar, 
Thanks for your inquiry.

The side keys of this product are workable and can be used to advance and rewind through web pages, but it is necessary to use web pages that can support forward and backward web pages.

Q

Você sabe quanto tempo levará para o produto ser enviado ao Brasil?

By Rafael Neves May-27/2017 01:32:27

A

Hello Rafael,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

Ele funciona no Windows 10 Pro?

By Alax Ricard de Souza Silva Apr-22/2017 20:00:56

A

Hello Alax,
This item supports Mac OS,Windows 7,Windows Vista and Windows XP system .

Q

Olá Funciona No Windows 10?

By Yasmin Daphne Dec-19/2016 21:12:46

A

Hello Yasmin,

Thank you for your inquiry.

System support: Mac OS,Windows 7,Windows Vista,Windows XP. 

Thank you, Let me know if you need any help.

Have a nice day!


Q

I got it home and i pushed the red button on the top and it instanly fell into the mouse it self so it broke why did this happen? ps i didnt pushed it to hard. i just pushed on it.

By Bram Nov-23/2016 12:41:42

A

Hello Bram,
For after sales issue, please go to our  Support Center here: http://support.gearbest.com/ 
For a faster reply, please select the right question type.We kindly ask you to submit one ticket per topic(i.e order).We will reply you within 24 hours except on weekends and public holidays.

Q

It works on windows 10?

By Bosco Aug-31/2016 18:34:33

A

Hello Bosco,
No,it does not work with windows 10.  
Let me know if you need more assistance.

Q

Will be work it with Android box ?

By Oleg Aug-06/2016 18:27:55

A

Hello Oleg,
Yes, it will be work with Android box . Please feel free to order after reviewing it.  
Let me know if you need more assistance.

Q

How do you know your dpi setting??

By rpoblete Jul-27/2016 02:24:48

A

Hi,rpoblete

Thanks for your inquiry.

You can not know the DPI setting.

You can only feel the speed.

Q

hello can they ship to pakistan

By abubakar Jun-14/2018 21:44:11

A

Hello Abubakar,
Thansk for your inquiry.

Yes, the item can be shipped to Pakistan.

Q

Are the side buttons working?? i mean aliexpress is giving in low cost but side buttons are fake

By sagar Mar-13/2018 12:31:15

A

Hello sagar, 
Thanks for your inquiry.

The side keys of this product are workable and can be used to advance and rewind through web pages, but it is necessary to use web pages that can support forward and backward web pages.

Q

Ele funciona no Windows 10 Pro?

By Alax Ricard de Souza Silva Apr-22/2017 20:00:56

A

Hello Alax,
This item supports Mac OS,Windows 7,Windows Vista and Windows XP system .

Q

Olá Funciona No Windows 10?

By Yasmin Daphne Dec-19/2016 21:12:46

A

Hello Yasmin,

Thank you for your inquiry.

System support: Mac OS,Windows 7,Windows Vista,Windows XP. 

Thank you, Let me know if you need any help.

Have a nice day!


Q

I got it home and i pushed the red button on the top and it instanly fell into the mouse it self so it broke why did this happen? ps i didnt pushed it to hard. i just pushed on it.

By Bram Nov-23/2016 12:41:42

A

Hello Bram,
For after sales issue, please go to our  Support Center here: http://support.gearbest.com/ 
For a faster reply, please select the right question type.We kindly ask you to submit one ticket per topic(i.e order).We will reply you within 24 hours except on weekends and public holidays.

Q

It works on windows 10?

By Bosco Aug-31/2016 18:34:33

A

Hello Bosco,
No,it does not work with windows 10.  
Let me know if you need more assistance.

Q

Will be work it with Android box ?

By Oleg Aug-06/2016 18:27:55

A

Hello Oleg,
Yes, it will be work with Android box . Please feel free to order after reviewing it.  
Let me know if you need more assistance.

Q

How do you know your dpi setting??

By rpoblete Jul-27/2016 02:24:48

A

Hi,rpoblete

Thanks for your inquiry.

You can not know the DPI setting.

You can only feel the speed.

Q

Can I pair the mouse without plugging the adaptor to my computer?

By Esteve Jul-18/2016 18:58:34

A

Hello Esteve, 
You can pair the mouse without plugging the adaptor to my computer.

Thanks for your attention.

Q

Will it work on an android box?

By james Jun-29/2016 12:41:15

A

Thank you for your inquiry.


Yes, it works on an android box.


Have a nice day!

Q

it is on stock?

By eljl2v Jun-15/2016 16:46:45

A

Hello,

Yes, the item is in stock now.

Q

it is on stock?

By eljl2v Jun-15/2016 16:45:25

A

Hello,

Yes, the item is in stock now.

Welcome to buy items on our website.

Q

Hi. You have in stock available and ready to ship now?

By Albert Jan-13/2016 04:05:01

A
Hi Albert,
This item is in stock for immediate shipping now. We hope you enjoy shopping here with us.
Q

Hi, you have in stock and ready to ship now. Greetings and thanks

By Alberto Dec-10/2015 06:31:18

A
Hi Alberto,
This item is in stock for immediate shipping now. We hope you enjoy shopping here with us.

Be the FIRST to Ask a Question. Want GB Points? Just Write a Review!

Q

Você sabe quanto tempo levará para o produto ser enviado ao Brasil?

By Rafael Neves May-27/2017 01:32:27

A

Hello Rafael,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

la entrega del producto es a arequipa - peru

By Jesus May-16/2016 14:54:12

A

Hello,

Yes, we ship to the country.

Welcome to buy items on our website.

Q

shipping to mexico its free?

By Ricardo May-15/2016 05:34:08

A

Hello Ricardo,

Flat Rate Shipping    7 - 25 business days    FREE SHIPPING    

Standard Shipping    6 - 8 business days    $38.39    

Expedited Shipping    4 - 7 business days    $12.53   

 You can see the Shipping costs and delivery time during the check out. 

Steps to follow: 

  1. Add your product to your cart

2. Enter your delivery country

3. The shipping cost will be displayed automatically. 
The price shown on the on the product page is the item price, shipping cost is not included.
Delivery cost depends on the shipping method on many factors such as weight, shipping time and the destination country. 




Q

Disculpen habrá envíos o productos para mexico? (Morelia michoacan) Espero su respuesta

By Ignacio mendivil Feb-04/2016 02:14:44

A
Hi,
We can ship to Mexico. We hope you enjoy shopping here with us.  
Q

The shipping is it avalable for Serbia ???

By Marko Jan-18/2016 13:40:12

A
Hi Marko  ,
We send package worldwide and it can be shipped to Serbia . Please feel free to ask if you have further pre-sale questions. Hope you enjoy shopping here with us.
Q

do you ship to Denmark?

By Martin Jan-14/2016 10:59:02

A
Hi,
We can ship to Denmark.
Q

Sent to Mexico?

By josue Nov-08/2015 10:47:33

A
Hi Josue,
We can send this item to Mexico. Thank you for your inquiry.
Q

Hello, sending can reach Venezuela?

By Carlos Oct-28/2015 15:09:48

A
Hi Carlos,
We can ship to Venezuela. Thank you for your inquiry.
Q

Is the mouse compatible with a chromebook?

By Jeff Poopyhead Mar-30/2016 02:02:17

A

Hello Jeff,

Thank you for your inquiry.

System support: Mac OS, Windows Vista, Windows 7, Windows XP