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Customer Questions & Answers

  • All(47)
  • Product Information(30)
  • Stock Status
  • Payment(2)
  • About Shipping(6)
  • Others(8)
Q

Hello, where can I buy the spare propellers for this model and battery?

By Igor May-02/2018 10:20:01

A

Hello Igor,
Link here for more information:

https://www.gearbest.com/JJRC-H98-_gear/ 

Q

I would like to ask if this product contains a camera

By SyLar Jun-03/2017 16:16:39

A

Hello SyLar,
Package Contents: 1 x RC Quadcopter, 1 x Transmitter, 1 x 0.3MP Camera, 1 x USB Cable, 4 x Landing Gear, 4 x Protection Frame, 1 x Screwdriver, 1 x English User Manual.

Q

Hello! I would like to send me this drone to advertise your company at an unboxing event to be held mid-August.That way I will bring many customers to your company. Thanks!

By George Spyridakis May-19/2017 19:00:07

A

Hello George,

Please kindly contact our Facebook team via email here:  facebook@gearbest.com.

Our colleague will contact you regarding this cooperation issue.


Q

What is the differences about the drone jjrc h98 and jjrc h97?

By Gennaro Apr-20/2017 17:42:29

A

Hello Gennaro,
There are some differences in operation. Roughly the same.

Q

can i connec the drone to my phone?

By claudiu boto Jan-04/2017 17:26:55

A

Hi claudiu,


Sorry, it can not be connected to your phone.

Q

Good morning, I bought some time ago a drone H98 from your store. Now my controller is not working and I can't use it. How can I control my drone? Thanks and i hope to have an answer as soon as possible. Kind regards, Loris

By Loris Dec-13/2016 10:08:19

A

Hello Loris,
For after sales issue, please go to our  Support Center here: http://support.gearbest.com/
For a faster reply, please select the right question type.We kindly ask you to submit one ticket per topic(i.e order).We will reply you within 24 hours except on weekends and public holidays.

Q

Hello, This Quadcopter comes with its own Battery? it can take JJRC H31 3.7V 400mAh Batteries?

By Luis Dec-11/2016 16:16:16

A

Hello Luis,
Yes it's 3.7V 390mAh li-po battery. Sorry it can't take JJRC H31 3.7V 400mAh Batteries.

Q

alquien sabe adonde quedan almacenadas las fotos que toma la camara

By mario oviedo Dec-05/2016 19:18:09

A

Hello mario,
It is stored in Memory card.

Q

I want to buy an extra battery for JJRC H98. Do you have a link? There are no H98 batteries under this link http://www.gearbest.com/jjrc-h98-_gear/ Thank you.

By Nikolaos Kosmatos Nov-21/2016 08:58:46

A

Hello Nikolaos,

Here are the links of the battery you want:

http://www.gearbest.com/rc-quadcopter-parts/pp_270153.html?wid=21 

http://www.gearbest.com/rc-quadcopter-parts/pp_270166.html?wid=21

Q

How can i get some main motors?

By carlos salinas Nov-05/2016 12:03:59

A

Hello carlos,
http://www.gearbest.com/rc-quadcopter-parts/pp_270159.html?wid=21 Here is the link for your convenience. Thanks for your interest.

Q

Hello, where can I buy the spare propellers for this model and battery?

By Igor May-02/2018 10:20:01

A

Hello Igor,
Link here for more information:

https://www.gearbest.com/JJRC-H98-_gear/ 

Q

I would like to ask if this product contains a camera

By SyLar Jun-03/2017 16:16:39

A

Hello SyLar,
Package Contents: 1 x RC Quadcopter, 1 x Transmitter, 1 x 0.3MP Camera, 1 x USB Cable, 4 x Landing Gear, 4 x Protection Frame, 1 x Screwdriver, 1 x English User Manual.

Q

can i connec the drone to my phone?

By claudiu boto Jan-04/2017 17:26:55

A

Hi claudiu,


Sorry, it can not be connected to your phone.

Q

Good morning, I bought some time ago a drone H98 from your store. Now my controller is not working and I can't use it. How can I control my drone? Thanks and i hope to have an answer as soon as possible. Kind regards, Loris

By Loris Dec-13/2016 10:08:19

A

Hello Loris,
For after sales issue, please go to our  Support Center here: http://support.gearbest.com/
For a faster reply, please select the right question type.We kindly ask you to submit one ticket per topic(i.e order).We will reply you within 24 hours except on weekends and public holidays.

Q

Hello, This Quadcopter comes with its own Battery? it can take JJRC H31 3.7V 400mAh Batteries?

By Luis Dec-11/2016 16:16:16

A

Hello Luis,
Yes it's 3.7V 390mAh li-po battery. Sorry it can't take JJRC H31 3.7V 400mAh Batteries.

Q

I want to buy an extra battery for JJRC H98. Do you have a link? There are no H98 batteries under this link http://www.gearbest.com/jjrc-h98-_gear/ Thank you.

By Nikolaos Kosmatos Nov-21/2016 08:58:46

A

Hello Nikolaos,

Here are the links of the battery you want:

http://www.gearbest.com/rc-quadcopter-parts/pp_270153.html?wid=21 

http://www.gearbest.com/rc-quadcopter-parts/pp_270166.html?wid=21

Q

How can i get some main motors?

By carlos salinas Nov-05/2016 12:03:59

A

Hello carlos,
http://www.gearbest.com/rc-quadcopter-parts/pp_270159.html?wid=21 Here is the link for your convenience. Thanks for your interest.

Q

does this come with headless mode on it.

By camden Sep-13/2016 22:46:25

A

Hi,camden

Thanks for your inquiry.

Headless mode: It will automatically lock into the take-off direction no matter where it is.

Q

Can i fly this drone with go pro ?

By Nuri odaci Sep-05/2016 14:13:46

A

Hi,Nuri

Thanks for your inquiry.

You can not fly this drone with go pro.

Q

Where i can get English User Manual?

By NatJanSoa Aug-29/2016 11:53:10

A

Hi,NatJanSoa

Thanks for your inquiry.

Package Contents: 1 x RC Quadcopter, 1 x Transmitter, 1 x 0.3MP Camera, 1 x USB Cable, 4 x Landing Gear, 4 x Protection Frame, 1 x Screwdriver, 1 x English User Manual
The English user manual is included in the package.
   



Be the FIRST to Ask a Question. Want GB Points? Just Write a Review!

Q

Where can I pay the shipping payment to nigeria

By ahmed dabo Dec-13/2015 11:49:33

A
Hi Ahmed, please add the items to cart and Proceed to Checkout, then fill the detail destination information. You will see the Available Shipping Methods, Estimated Shipping Time and Insurance when you check out. The delivery cost depends on the shipping method, destination country, package's weight and volume.The Shipping Cost and Grand Total amount will be displayed for each shipping method. Thank you for your inquiry. Have a nice day!
Q

Oh and you wrote it's free delivery 3 to 5 days

By ahmed dabo Dec-12/2015 16:28:14

A
Hi Ahmed, generally we can dispatch this item within 3-5 business days (excluding non-working days) after the order payment is received. 
To know about Shipping and Delivery, please refer to http://www.gearbest.com/about/terms-and-conditions.html
For a detailed explanation about each shipping method, destinations and approximate delivery times, please see: http://www.gearbest.com/about/shipping-methods.html?jkjl
Thank you for your kind understanding. Please feel free to ask further presale questions.
Q

Hello, That price is sending to Colombia?

By Fernando Londoño Sep-12/2016 16:21:49

A

Hello Fernando,                                                                                                                                                            

You can see the Shipping costs and delivery time during the check out. Steps to follow: 

1. Add your product to your cart

2. Enter your delivery country 

3. The shipping cost will be displayed automatically.  
The price shown on the on the product page is the item price, shipping cost is not included.
Delivery cost depends on the shipping method on many factors such as weight, shipping time and the destination country.  

Q

I am based in Botswana do you ship here, and how much is the cost

By akshat Aug-30/2016 18:04:49

A

Hello akshat,          

We can ship it to Botswana.

                                                                                                                                                  

You can see the Shipping costs and delivery time during the check out. Steps to follow: 

  1. Add your product to your cart

2. Enter your delivery country 

3. The shipping cost will be displayed automatically.  
The price shown on the on the product page is the item price, shipping cost is not included.
Delivery cost depends on the shipping method on many factors such as weight, shipping time and the destination country.  

Q

how long does it take to get to nz

By Benji Jul-12/2016 01:50:39

A

Hello Benji,
Total Delivery Time = Processing Time + Packaging Time + Shipping Time
We will need approximately 3-5 business days to arrange shipment of your order.
For small quantity orders, the processing time is 1-3 business days while large quantity order may require a few days more.

The exact shipping time depends on the shipping method you choose and the country you come from.
1)Unregistered Air Mail:15 - 30 business days
2)Registered Air Mail:7 - 30 business days
3)Priority Line:7 - 15 business days
4)Expedited Shipping:3-15 business days by DHL/EMS/IB.

Please check the details in following link http://www.gearbest.com/about/shipping-methods.html 

Q

can i do cash on dilivery in uae

By ahmed Mar-12/2016 09:28:42

A

Hello ahmed,
We do not accept cash on dilivery. Our website accepts following safe and secure payment methods: 
1.PayPal
2.Pay by credit card directly
3.Pay by credit card via PayPal
4.Wire Transfer
5.Western Union
6.Pay by Boleto Bancario via Ebanx
Available payment methods depends on where are you from. Please add items to cart, click"proceed to checkout",then choose the destination country to check it.
If you pay by Wire Transfer,Western Union,please contact us for further details.

Q

boa noite o envil gratis é valido para todo Brasil?

By Jose Manoel Jan-02/2016 01:08:51

A
Hi Jose, the available shipping methods and shipping cost of this item from China stock to Brazil: Flat Rate Shipping FREE SHIPPING; Standard Shipping $40.25.
Please note the actual shipping price will be shown on the order page.Thank you for your inquiry. Best Wishes for 2016. 
Q

ola boa tarde vocês teriam esta produto a pronta entrega para enviar para o brasil e quanto fica o custo do envio?????

By cleisson cassiano Dec-29/2015 15:08:00

A
Hi cleisson, the available shipping methods and shipping cost of this item from China stock to Brazil:
Flat Rate Shipping FREE SHIPPING
Standard Shipping $40.25
Please note the actual shipping price will be shown on the order page. Thank you for your inquiry. Best Wishes for 2016. 
Q

Hello! I would like to send me this drone to advertise your company at an unboxing event to be held mid-August.That way I will bring many customers to your company. Thanks!

By George Spyridakis May-19/2017 19:00:07

A

Hello George,

Please kindly contact our Facebook team via email here:  facebook@gearbest.com.

Our colleague will contact you regarding this cooperation issue.


Q

What is the differences about the drone jjrc h98 and jjrc h97?

By Gennaro Apr-20/2017 17:42:29

A

Hello Gennaro,
There are some differences in operation. Roughly the same.

Q

camera is included? its waterproof? :)

By huzaifa shah Aug-09/2016 15:10:54

A

Hello,

Thanks for your e-mail.

Package Contents: 1 x RC Quadcopter, 1 x Transmitter, 1 x 0.3MP Camera, 1 x USB Cable, 4 x Landing Gear, 4 x Protection Frame, 1 x Screwdriver, 1 x English User Manual

Transmitter battery: 4 x 1.5V AA battery ( not included )

Can not waterproof.

Q

how long does the battery last and how FAR or Distance will it go

By Renzo Jul-04/2016 18:51:23

A

Hello Renzo,
Flying time: 6 - 8mins and Control distance: About 80m.

Q

Qual o tempo estimado para o produto chegar ao Brasil

By Vinicius alexandre Apr-14/2016 12:06:49

A

Hi,Thanks for your inquiry.

Total Delivery Time = Processing Time + Shipping Time

We will need approximately 3-5 business days to arrange shipment of  order.

For small quantity orders,the processing time is 1-3 busiensss days while large quantity order may require a few days more.

 

The exact shipping time depends on the shipping method you choose. 

1) Flat Rate Shipping: Between 7-25 business days to ship to the destination, by post office.

2) Standard Shipping: Between 6-8 business days to be delivered, by EMS.

3) Expedited Shipping: Around 3-7 business days to arrive, by DHL/FEDEX/IB.

 

Please note that the above shipping times are for guidance only. 

The precise shipping time can also be affected by factors such as:

remote locations, peak shipping periods, Holidays and Festivals, inclement weather and operational issues impacting the shipping company. 

 

You can refer to this link http://www.gearbest.com/about/shipping-methods.html for details.

Gearbest's FAQ : http://www.gearbest.com/about/faq.html

 


Q

se eu comprar vcs me mandam uma bateria a mais sai quanto

By ualas Feb-29/2016 19:58:11

A

Hello ualas,

Thank you for your inquiry,the battery is not included.Have a nice day.


Q

Hello. I can't find a spare battery for the JJRC H98. Can you please share a link for it? Thanks in advance.

By Yuri Jan-30/2016 21:40:49

A
Hi Yuri  , 
For spare battery, please see http://www.gearbest.com/rc-quadcopter-parts/pp_270161.html. Please feel free to ask if you have further pre-sale questions. Hope you enjoy shopping here with us.
Q

Hello, I bought one of these drone . Do you sell substitute materials? Batteries , propellers , body , etc? I can't find in the website.. Thank you.

By Abel Nov-04/2015 19:59:13

A

Hi Abel,
This is the spare parts link:http://www.gearbest.com/jjrc-h98-_gear/ 
Thank you for your inquiry.