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Customer Questions & Answers

  • All(31)
  • Product Information(23)
  • Stock Status(1)
  • Payment(1)
  • About Shipping(4)
  • Others(2)
Q

Hello, Does this product has GPS navigation in Android? thanks

By Tiago André Pinheiro Rodrigues da Silva Aug-01/2017 10:11:41

A

Hello Tiago,
Thank you for your inquiry.

It has GPS navigation in Android.

Let me know if you need any help.

Q

Does it have windows 10 and android?

By João Jul-25/2017 19:59:18

A

Hello João,


Sorry, it only has Windows 10.

Thank you for your inquiry.

Q

Hello, Which edition of Windows does this tablet have - Home or Pro?

By Indrek Mar-09/2017 13:29:35

A

Hello Indrek,

It is windows home.

Q

Included or keyboard? Is the keyboard included in the package?

By renan Jan-31/2017 20:02:24

A

Hello renan,

Thank you for your inquiry.

Note: The keyboard and touch pen in the pictures are not included in the package .


Please feel free to contact us if further questions.Thank you for your attention.


Q

It has originally installed both Android and Windows systems? When yes, which version of Android?

By Patrik Jan-29/2017 19:03:41

A

Hello Patrik,

 
This item comes with only the Windows 10 system.

Thank you for your attention. 


Q

Hi, the cover and keyboard dock isn't included? Unboxing show all pack, if not how I could buy the keyboard with touchpad? Best Regards, ML

By Mário Lama Jan-27/2017 23:07:24

A

Hello Mário,
The keyboard and touch pen in the pictures are not included in the package.

Sorry we do not have the accessories for the Teclast X2 Pro. 

 Thank you for your support and inquiry. 


Q

Hello, where I can buy the keyboard for this? Thanks

By Raffaele Jan-26/2017 11:11:10

A

Hello ,

Thank you for your inquiry.

For your reference:http://www.gearbest.com/teclast-keyboard-_gear/

Thank you, Let me know if you need any help.

Have a nice day!


Q

Can I run two monitors from this tablet using a HDMI splitter?

By Jim Jul-22/2016 10:22:05

A

Hello Jim, 
You can't run two monitors from this tablet using a HDMI splitter.

Thanks for your attention.

Q

I need to use this product to write notes on in a classroom so I will be needing a touch pen. What is recommended touch pens for this product? Also, it is possible that the pen will scratch the glass? If so what can be done to avoid scratching the glass?

By fred Jun-18/2016 03:25:50

A

Hello,

Here is the link of the item:http://www.gearbest.com/tablet-pcs/pp_252590.html.

There is detail product description on the page, you can go to review it.

Q

Doe the Teclast x2 pro come with a US charger if shipping in the United States? It shows Chinese Charger.

By John May-07/2016 20:49:07

A

Hello John,
We will send an adaptor according to the order's country of delivery.

Q

Hello, Does this product has GPS navigation in Android? thanks

By Tiago André Pinheiro Rodrigues da Silva Aug-01/2017 10:11:41

A

Hello Tiago,
Thank you for your inquiry.

It has GPS navigation in Android.

Let me know if you need any help.

Q

Hello, Which edition of Windows does this tablet have - Home or Pro?

By Indrek Mar-09/2017 13:29:35

A

Hello Indrek,

It is windows home.

Q

Included or keyboard? Is the keyboard included in the package?

By renan Jan-31/2017 20:02:24

A

Hello renan,

Thank you for your inquiry.

Note: The keyboard and touch pen in the pictures are not included in the package .


Please feel free to contact us if further questions.Thank you for your attention.


Q

It has originally installed both Android and Windows systems? When yes, which version of Android?

By Patrik Jan-29/2017 19:03:41

A

Hello Patrik,

 
This item comes with only the Windows 10 system.

Thank you for your attention. 


Q

Hello, where I can buy the keyboard for this? Thanks

By Raffaele Jan-26/2017 11:11:10

A

Hello ,

Thank you for your inquiry.

For your reference:http://www.gearbest.com/teclast-keyboard-_gear/

Thank you, Let me know if you need any help.

Have a nice day!


Q

Can I run two monitors from this tablet using a HDMI splitter?

By Jim Jul-22/2016 10:22:05

A

Hello Jim, 
You can't run two monitors from this tablet using a HDMI splitter.

Thanks for your attention.

Q

I need to use this product to write notes on in a classroom so I will be needing a touch pen. What is recommended touch pens for this product? Also, it is possible that the pen will scratch the glass? If so what can be done to avoid scratching the glass?

By fred Jun-18/2016 03:25:50

A

Hello,

Here is the link of the item:http://www.gearbest.com/tablet-pcs/pp_252590.html.

There is detail product description on the page, you can go to review it.

Q

Doe the Teclast x2 pro come with a US charger if shipping in the United States? It shows Chinese Charger.

By John May-07/2016 20:49:07

A

Hello John,
We will send an adaptor according to the order's country of delivery.

Q

is this dual boot with android and window?

By Avnish Mar-28/2016 22:30:47

A

Hello Avnish,
This item comes with only the Windows 10 system.

Q

Is NGFF slot support external 512GB SSD (ztc-sm201-512g)?

By Waldek Mar-25/2016 16:49:58

A

Hello Waldek,
This item only supports the wifi:802.11b/g/n wireless internet

Q

Does it have windows 10 and android?

By João Jul-25/2017 19:59:18

A

Hello João,


Sorry, it only has Windows 10.

Thank you for your inquiry.

Q

Western Union can pay for the purchase?

By Vitalii Oct-26/2015 17:02:47

A
Hi Vitalii, 
You can shop safely and securely with any of the following convenient methods and in us dollars.
We do not accept Cash on Delivery.
1.PayPal
2.Pay by credit card directly
3.Pay by credit card via PayPal
4.Wire Transfer
5.Western Union
Q

in the package is sent as a gift or low value to pay less taxa or figure with real money? Thank you

By jm Jan-07/2016 11:04:53

A

Hello jm,

If you have special instructions for your order such as dropshipping order, gift order etc, please leave us message when you checkout. We will do best to help you.

Sorry, due to customs regulations we cannot declare a lower value on the invoice or declare the item as a gift.

Taxes do not come from us if any. 

Best Regards


Q

How long does it take to Korea?

By Sunyou Lim Dec-01/2015 05:13:40

A
Hi Sunyou, the exact delivery time depends on the shipping method you choose. Generally we need 3-5 business days (excluding non-working days) for processing your order Please check the details in following link: http://www.gearbest.com/about/shipping-methods.html Total Delivery Time = Processing Time + Packaging Time + Shipping Time There are some external factors which may cause some delay on delivery time,such as remote locations, peak shopping and shipping periods, holidays and festivals, inclement weather and delay by corresponding customs' operations and express company.  Thank you for your inquiry. Please feel free to ask further presale questions.
Q

What about customs? I´m interested on this product but I dont trus in customs

By Fernando Oct-27/2015 12:35:55

A
Hi Fernando,
Taxes are charged by your local customs office control and are covered by the customer . We recommend you ship the item by surface mail or ems to reduce or avoid ( if applicable) .Please refer to http://www.gearbest.com/about/faq.html 
Q

Hello, Will you have this product in EU stock later? Can you declare lower price on the package when shipping from China? What is the current shipping method? Thanks

By BV Oct-26/2015 15:33:51

A
Hi BV,
We are sorry that we do not have the plan to sell this phone in the EU warehouse for the moment. Please pay attention to our website for the update. We can declare the phone at a lower price, but please leave a message when you checkout. There are three shipping methods: Expedited Shipping: Around 3-7 business days to arrive, Standard Shipping: Between 6-10 business days to be delivered, Flat Rate Shipping: Between10-25 business days to ship to the destination. We hope you enjoy shopping here with us.
Q

Hi, the cover and keyboard dock isn't included? Unboxing show all pack, if not how I could buy the keyboard with touchpad? Best Regards, ML

By Mário Lama Jan-27/2017 23:07:24

A

Hello Mário,
The keyboard and touch pen in the pictures are not included in the package.

Sorry we do not have the accessories for the Teclast X2 Pro. 

 Thank you for your support and inquiry. 


Q

Does it support wacom pen?

By cevat Mar-09/2016 11:49:35

A

Hello cevat,
Thank you for your inquiry, it supports wacom pen.

This is the pen link for reference: http://www.gearbest.com/tablet-pcs/pp_252590.html

Have a nice day.