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Customer Q&A

  • All(93)
  • Product Information(74)
  • Stock Status(4)
  • Payment(1)
  • About Shipping(9)
  • Others(5)
Q

How many days/months/year of warranty this carries ?

By Himanshu Tiwari Feb-04/2019 04:01:52

A

Hello Himanshu,


Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

Q

Would these work on building site attached to a safety helmet.

By Francis Toboni Dec-02/2018 22:15:07

A


Hello Francis,


Not applicable, the helmet on the construction site is the kind of ear that is exposed outside and cannot be installed with the headphone speaker.

Q

whats the working top speed for this product ? that i can still hear smoothly

By nadal Aug-28/2018 20:39:30

A

Hello Nadal,

The working top speed is 120KM/h .

Q

Will this work with action cameras such as the GoPro???

By David Bradley Aug-20/2018 22:01:23

A

Hello David,

No, sorry.

Q

What is the articlenumber of this product.

By Peter Aug-02/2018 07:42:37

A

Hello Peter,


The item code is 152507001.

Q

BT-S2: Probably a silly question but while paired to my phone, will I hear voice prompts from google maps? Thanks.

By Tony Jul-29/2018 00:49:21

A

Hello Tony,

I apologize for my late response.

You are unable to  hear voice prompts from google maps.Thank you.


Q

Wha is the diameter of the speaker. Is this CE approved.

By Helgi Hardarson Jul-20/2018 16:08:23

A

Hello Helgi,
Product size (L x W x H): 9.00 x 4.00 x 3.00 cm / 3.54 x 1.57 x 1.18 inches 

Yes, there is  CE approved.

Q

Does the headset have VOX capability on the intercom? My wife and I ride together (she as a pillon) and I don't want to have to hit a Power/Intercom button on the headset each time I want to say something to her.

By Tom Jun-26/2018 15:13:28

A

Hello Tom,


It does not have VOX function, but has automatic call answering function.


Q

Will it deliver to India within 15 days from ordered date?

By Naveen Jun-21/2018 11:22:12

A

Hello Naveen,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

Hello, I have a Midland BT2 Intercom in one helmet, can I use your Intercom on another helmet and talk between them?

By Cris Jun-08/2018 18:14:52

A

Hello Cris,

Our walkie-talkie can only be paired with our BT-S2 and cannot be paired with other walkie-talkies now.

Q

How many days/months/year of warranty this carries ?

By Himanshu Tiwari Feb-04/2019 04:01:52

A

Hello Himanshu,


Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

Q

Would these work on building site attached to a safety helmet.

By Francis Toboni Dec-02/2018 22:15:07

A


Hello Francis,


Not applicable, the helmet on the construction site is the kind of ear that is exposed outside and cannot be installed with the headphone speaker.

Q

whats the working top speed for this product ? that i can still hear smoothly

By nadal Aug-28/2018 20:39:30

A

Hello Nadal,

The working top speed is 120KM/h .

Q

Will this work with action cameras such as the GoPro???

By David Bradley Aug-20/2018 22:01:23

A

Hello David,

No, sorry.

Q

What is the articlenumber of this product.

By Peter Aug-02/2018 07:42:37

A

Hello Peter,


The item code is 152507001.

Q

BT-S2: Probably a silly question but while paired to my phone, will I hear voice prompts from google maps? Thanks.

By Tony Jul-29/2018 00:49:21

A

Hello Tony,

I apologize for my late response.

You are unable to  hear voice prompts from google maps.Thank you.


Q

Wha is the diameter of the speaker. Is this CE approved.

By Helgi Hardarson Jul-20/2018 16:08:23

A

Hello Helgi,
Product size (L x W x H): 9.00 x 4.00 x 3.00 cm / 3.54 x 1.57 x 1.18 inches 

Yes, there is  CE approved.

Q

Does the headset have VOX capability on the intercom? My wife and I ride together (she as a pillon) and I don't want to have to hit a Power/Intercom button on the headset each time I want to say something to her.

By Tom Jun-26/2018 15:13:28

A

Hello Tom,


It does not have VOX function, but has automatic call answering function.


Q

Hello, I have a Midland BT2 Intercom in one helmet, can I use your Intercom on another helmet and talk between them?

By Cris Jun-08/2018 18:14:52

A

Hello Cris,

Our walkie-talkie can only be paired with our BT-S2 and cannot be paired with other walkie-talkies now.

Q

Do you have UK or EU plug? Thks Marios

By marios May-14/2018 13:17:55

A

Dear Marios,


We have both UK and EU plug versions.

Q

Hello, would I be interested in making EU warhauses when I order you to Hungary? Should I somewhere I want to say that I want to go there?

By László Apr-08/2018 13:24:20

A

Hello László,


You could choose warehouse when you make orders.

If there is no warehouse option, it means that we will ship it from China warehouse.


Q

the produst is in stock in the EU WAREHOUSE?

By Sakis Feb-25/2018 18:55:35

A

Hello Sakis,


This is a popular product, but we are happy to inform you that it is in stock in the EU warehouse and available to purchase today. 

Please feel free to order it.


Q

EU stock can be ordered?

By András Mar-23/2017 20:03:51

A

Hello András,
Sorry, there is no EU warehouse for this item.

Q

Hello, it would be possible buy 2 intercom in the same order? or need to be done separately. Thank you.

By Andres Jan-12/2017 07:01:32

A

Hello Andres,

Yes, you can  buy 2 intercom in the same order, please feel free to order it. 
Best Regards

Q

I want 5-6 nos can I get some discount ?

By kkirtij Jan-28/2018 16:41:04

A

Hello kkirtij,


For all wholesale inquiries, please fill in the wholesale inquiry section on the product page to get the best price.


Q

Will it deliver to India within 15 days from ordered date?

By Naveen Jun-21/2018 11:22:12

A

Hello Naveen,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

How long will it take to reach Bangalore India if shipped tomorrow?

By Prashanth May-25/2018 21:16:29

A

Hello Prashanth,


The shipping time depends on the shipping method selected during the checkout. 


We have 3 methods of shipping items to you, please see the estimated delivery times below: 

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail without tracking number& Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


For more information on our shipping methods, please see here: http://www.gearbest.com/about/shipping-methods.html 


Q

Is shipping to India best by Priority Line or Registered Air Mail? And how many days does it usually take for this product to reach an address in India?

By Varun Viswanathan Apr-08/2018 07:40:57

A

Hello Varun,
We ship everywhere in the world from the CN warehouse.

Unregistered Air Mail(no tracking information)    15 - 28 business days    $3.56    

Registered Air Mail    15 - 28 business days    $4.56    

Priority Line    10 - 17 business days    $0.95    

Expedited Shipping    3 - 8 business days    $17.34    

Please note: the standard and expedited shipping costs are only estimates; the actual shipping price will be shown on the order page.


Q

Hello, Im trying to purchase from Chile, and your website doesn't allow me to, apparently as it says because you dont ship to Chile. Am I right? I really need to get these products I am trying to buy from you. I look forwards toan answer best regards

By Chris Andersson Oct-29/2017 04:13:05

A

Hello Chris,
We can ship to your country via

Unregistered Air Mail    15 - 28 business days    $1.87    

Registered Air Mail    15 - 28 business days    $3.26    

Expedited Shipping    15 - 25 business days    $34.83    


Q

If I buy 2 pieces, can you send separately? Because the taxes are lower this way.

By Paulo Chiaradia Oct-17/2017 12:52:37

A

Hello Paulo,
We can do it, please leave message to us after you place order.

Q

Hi, I wanted to know if you have stock of this. and if I would like to buy several more products, is shipping all of the products together or is it individual? Do you send tracking number? Thank you.

By Andres Oct-06/2017 19:02:20

A

Hello Andres,
This item in stock now, we will ship in one package, Unregistered Air Mail doesn't has tracking number.


Q

hello, about the different shipping options (unregistered, registered) which one i can get the tracking number? or all options are valid to get one? thnaks!

By Rodrigo Aug-29/2017 18:10:48

A

Hello Rodrigo,
Registered mail you can get tracking number.

Q

Hello, ican shipping to Mexico?

By Edwin Nov-22/2016 17:43:32

A

Hello Edwin,

We can ship to Mexico, usually, we can ship to most countries in the world.    

Thank you for your attention. 

Q

I want to ask you if you have shipping to Argentina and how much would be the cost?

By Jerónimo Nov-08/2016 22:14:39

A

Hi Jerónimo,


Yes, we can ship this item to Argentina. Please kindly check the shipping details below. 

Registered Air Mail    15 - 30 business days    $3.86    

Expedited Shipping    7 - 10 business days    $24.98    

Thanks so much for your attention. 

Q

I would like to buy 1 with UK plug. Can you send it to Cyprus? I can not order it. There is not a baton with the name to the basket or buy now. How can i order it? Thks Marios

By marios May-15/2018 20:40:10

A

Hello Marios,
Thanks for your inquiry.

Sorry that we do not have the ite with the UK PLUG for sale.

Q

How do i switch between intercom mode & music?

By Ash May-02/2018 23:50:16

A

Hello Ash,


Hang up the intercom and you can enter Bluetooth mode and you can listen to music

Q

how do I get replacement charger. never seen an end like this

By anthony May-12/2017 15:28:43

A

Hello anthony


For after sales issue, please go to our  Support Center here: http://support.gearbest.com/
For a faster reply, please select the right question type.We kindly ask you to submit one ticket per topic(i.e order).We will reply you within 24 hours except on weekends and public holidays.

Q

Witam, w jednym z kupionych BT-S2 brak jest możliwości regulacji głośności. Słychać dźwięk ściszania lecz nie wycisza. Co może być przyczyną usterki? Jak to naprawić?

By Waldek K Apr-12/2017 19:31:12

A

Hello Waldek
For after sales issue, please go to our  Support Center here: http://support.gearbest.com/
For a faster reply, please select the right question type.We kindly ask you to submit one ticket per topic(i.e order).We will reply you within 24 hours except on weekends and public holidays.

Q

Hi, I would like to know what is the difference between China and US-LA Wharehouse. And why the price changes? Is it shipping time or quality involved? Thank you!

By Julian Feb-16/2017 02:17:54

A

Hi Julian,


The price depends on market.


Shipping time depends on the shipping method you choose.

Please check "Shipping Cost **$ to " at the product page.

There are shipping methods and the shipping time you will see.

For more details, please check:
www.gearbest.com/about/shipping-methods.html