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Customer Q&A

  • All(97)
  • Product Information(75)
  • Stock Status(6)
  • Payment(4)
  • About Shipping(9)
  • Others(3)
Q

hi, there is here Italy Express Shippinh?

By Andrea Sep-10/2017 11:28:19

A

Hello Andrea,
Yes, we can ship to your country via 

Unregistered Air Mail    10 - 30 business days    FREE SHIPPING    

Registered Air Mail    10 - 25 business days    FREE SHIPPING    

Priority Line    7 - 15 business days    FREE SHIPPING    

Expedited Shipping    3 - 7 business days    $5.94    


Q

Im notice in other FAQ the tablet coming with z8300!

By Costantini Aug-30/2017 10:14:28

A

Hello Costantini,
This item is Intel Atom X5 Z8350 .

Q

Hi, can I have the configuration in Italian? Thank you. Best regards.

By mario Jun-24/2017 22:15:35

A

Hello, mario

Thank you for the inquiry.

You may check the Italian website here - http://it.gearbest.com/m-goods-sn-153295302.htm 

Please feel free to contact us if you have additional questions.

Q

When You planing begin hi8pro sales again? Still waiting from last year..

By Rolandas Budreika Mar-01/2017 12:25:49

A

Hello Rolandas,

I’m really sorry for that this one is out of stock now, the exact restock time depends on the requirement. We are unable to give the exactly date that we can get it in stock. Hope you can kindly put it in favorites. 

As soon as we get the item in stock, we’ll email you soon. 

Thanks so much for your understanding. 


Q

Is it ever be again on sale ?

By Stavros Feb-27/2017 15:08:50

A

Hello Stavros,

I’m really sorry for that this one is out of stock now, the exact restock time depends on the requirement. We are unable to give the exactly date that we can get it in stock. 

Hope you can kindly put it in favorites. As soon as we get the item in stock, we’ll email you soon. 

Thanks so much for your understanding.

 


Q

This product will be attached to the customs because the overseas shopping limit in turkey is 75 euro. Could you write a price of 70 euro on the box for this reason?

By cihangir Dec-20/2016 10:39:19

A

Hello cihangir, 

Thank you for your inquiry.

Unfortunately,we have no control over these regulations and potential import duties. To know more about tax, please review our F.A.Q (see Taxes and Duties) and terms and conditions in the links below: http://www.gearbest.com/about/faq.html  &  http://www.gearbest.com/about/terms-and-conditions.html   

Q

How available space ? in Android OS

By Stanly Nov-11/2016 14:57:34

A

Hello Stanly,
The available space of Android OS is 8GB.


Q

Is the battery fixed on the version you are shipping (Hi8 Pro had battery problems supposed to be fixed)? Is the item shipped with latest BIOS and latest version of android? I do not want to flash it. Can you mark $25 for customs? Is playstore installed by default? Thank You

By Alain Oct-23/2016 17:21:01

A

Hello Alain,

Please note that the battery of this item is bulit-in and not removeable.


Optional Version    Windows 10 + Android 5.1 Version, Windows 10 Version    


Due to customs regulations we cannot declare a lower value on the invoice or declare the item as a gift, please beunderstanding.


You need to install the Google Store and others google applications by yourself after receiving it if you order 

this item.

 

Please feel free to contact us if you have any questions.



Q

Have a phone function as also 3G connection (SIM Card)?

By Andrey Ricelly Oct-08/2016 03:17:00

A

Hello Andrey,
It does not have a phone function as also 3G connection (SIM Card).

Q

is this have gps ? can i use gps maps ?

By cihat Oct-06/2016 03:07:49

A

Hello cihat,
It does not have gps, you cannot use gps maps .

Q

Im notice in other FAQ the tablet coming with z8300!

By Costantini Aug-30/2017 10:14:28

A

Hello Costantini,
This item is Intel Atom X5 Z8350 .

Q

Hi, can I have the configuration in Italian? Thank you. Best regards.

By mario Jun-24/2017 22:15:35

A

Hello, mario

Thank you for the inquiry.

You may check the Italian website here - http://it.gearbest.com/m-goods-sn-153295302.htm 

Please feel free to contact us if you have additional questions.

Q

How available space ? in Android OS

By Stanly Nov-11/2016 14:57:34

A

Hello Stanly,
The available space of Android OS is 8GB.


Q

Have a phone function as also 3G connection (SIM Card)?

By Andrey Ricelly Oct-08/2016 03:17:00

A

Hello Andrey,
It does not have a phone function as also 3G connection (SIM Card).

Q

is this have gps ? can i use gps maps ?

By cihat Oct-06/2016 03:07:49

A

Hello cihat,
It does not have gps, you cannot use gps maps .

Q

Can i download arduino ide on it?

By Eugenio Oct-03/2016 17:40:50

A

Hello Eugenio,

You can't download arduino ide on it. Thanks for your attention. 

Q

The Chuwi Hi8 Pro Tablet will come with German language in both OS Windows 10 and Android 5.1? Best Regards Manfred

By Manfred Sep-28/2016 13:26:31

A

Hello Manfred,

This tablet will not come with German language in both OS Windows 10 and Android 5.1, you need to download and install when you get it.

Thanks for your attention. 

Q

Chuwi Hi8 Pro Tablet PC support linux?

By Argan Sep-27/2016 15:27:30

A

Hello Argan,

Thanks for your inquiry. It doesn't support linux. Have a nice day.

Q

hello! This tablet supported the stylus function?

By Alex Sep-19/2016 08:03:24

A

Hi,Alex

Thanks for your inquiry.

It does not support the stylus function.

Q

Dear seller! I want to buy a tablet. And I think about Chuwi Hi8 Pro. if i will buy them will it have russian language on both system installed (Win and Android)? Also is it possible to add OTG cable ? Kind Regards Riza

By Riza Sep-16/2016 16:05:03

A

Hello Riza,
The Android OS has russian language pre-installed.For Windows OS you need to download russian language by connecting WiFi.  

Q

When You planing begin hi8pro sales again? Still waiting from last year..

By Rolandas Budreika Mar-01/2017 12:25:49

A

Hello Rolandas,

I’m really sorry for that this one is out of stock now, the exact restock time depends on the requirement. We are unable to give the exactly date that we can get it in stock. Hope you can kindly put it in favorites. 

As soon as we get the item in stock, we’ll email you soon. 

Thanks so much for your understanding. 


Q

Is it ever be again on sale ?

By Stavros Feb-27/2017 15:08:50

A

Hello Stavros,

I’m really sorry for that this one is out of stock now, the exact restock time depends on the requirement. We are unable to give the exactly date that we can get it in stock. 

Hope you can kindly put it in favorites. As soon as we get the item in stock, we’ll email you soon. 

Thanks so much for your understanding.

 


Q

Is it in stock?

By Yago Lima May-18/2016 18:16:45

A

Hello,

Yes, the item is in stock now.

Welcome to buy items on our website.

Q

Hi, is it available now for ordering, and how long does it take to process the order and dispatch the product? Thanks

By Daniel Apr-12/2016 09:26:16

A

Hi ,

We are pleased to inform it is available for purchase.

We generally require between 3-7 business days to arrange shipment upon payment. The exact processing time varies depending on the item.
Please refer to our shipping estimation below:
A. Expedited Shipping: Around 3-7 business days to arrive.
B. Standard Shipping: Between 7-10 business days to be delivered. 
C. Flat Rate Shipping: Between 10-25 business days to be received.
For more shipping details http://www.gearbest.com/about/shipping-methods.html

Q

You previously answered: We will ship this item after presale on Nov 20, 2015. Thank you for your inquiry. --- Now yet another presale is going on and I'm confused, when are these going to get sent?

By JR Nov-28/2015 09:25:08

A
Thank you for your inquiry.
The manufacturer is lack of raw materials to produce this item, so the production is postponed. Thank you for your kind understanding and patience.
We will have 1000 pieces on around December 10th. and will keep you informed about the shipping and tracking information by email after dispatching the order.
Great day!
Q

Hi when i add the product to my basket it says "Not available" and i can't add it to the basket , why i got this error? Any solve please :(

By Ivan Nov-26/2015 15:32:37

A
Hi Ivan, this item is still on presale. We can only start to dispatch the presale items after the presale ends. We will ship the items out based on the order sequence for whom is pre-ordered. Please rest assured that this item is available for purchase now. Thank your for your inquiry. Please feel free to ask if you have further questions. 
Q

This product will be attached to the customs because the overseas shopping limit in turkey is 75 euro. Could you write a price of 70 euro on the box for this reason?

By cihangir Dec-20/2016 10:39:19

A

Hello cihangir, 

Thank you for your inquiry.

Unfortunately,we have no control over these regulations and potential import duties. To know more about tax, please review our F.A.Q (see Taxes and Duties) and terms and conditions in the links below: http://www.gearbest.com/about/faq.html  &  http://www.gearbest.com/about/terms-and-conditions.html   

Q

hii i have a 50 usd boucher how i could use them for buy tablet thanks :) i like 2 buy 2 one for me and one for my father :)

By Maximiliano Rojas Mar-30/2016 00:30:34

A

Hello Maximiliano,
Please follow these steps to use the coupon code:
1. Add all the items into your Cart
2. Put the code and click “apply”
3. Check out your order.
Please note Coupon code can only be used with one piece price, it can not be used with vip price, special offer, group deal at the same time.

Q

Szia érdeklődnék hogy a hitelkártyámon, forint van az hogy történik fizetéskor,az átváltás vagy töltsem fel dollárral?

By Szilágyi Feb-20/2016 17:58:08

A

Hello Szilágyi,

Many thanks for your recent inquiry. The prices are in US dollars.You can choose the currency in the right top of the website.If you can not find your currency,

please use following exchanging tool, the link is http://www.xe.com.

If you pay by Paypal and credit card your money will be automatically  converted.

 


Q

hello , if i bought this tablet , could u write on bill like 20 or 30$ so i could pay less customs in my country ?

By Abdelfattah Jan-18/2016 10:11:43

A
Hi Abdelfattah  ,
We normally declare a lower price on your package in consideration of our countries’ customs policy and your interests.  
Please note that every country has its own customs policies. If we don't declare your package as our country's policy, we can't ship out your order.  
About the tax and customs issue, please refer to “Tax & Customs Duties” on our website http://www.gearbest.com/about/faq.html.  
Q

hi, there is here Italy Express Shippinh?

By Andrea Sep-10/2017 11:28:19

A

Hello Andrea,
Yes, we can ship to your country via 

Unregistered Air Mail    10 - 30 business days    FREE SHIPPING    

Registered Air Mail    10 - 25 business days    FREE SHIPPING    

Priority Line    7 - 15 business days    FREE SHIPPING    

Expedited Shipping    3 - 7 business days    $5.94    


Q

If I choose EU warehouse option it show message - cannot ship to Croatia. Croatia is part of EU more than three years, why we must order from China warehouse? Kind regards, Ivan

By Ivan Jul-08/2016 14:45:36

A

Hello,

We can send to Croatia. However, the stock in EU warehouse is not available at the moment, which is the reason that we can only ship from China.Thank you for your understanding.

If you want to buy the item, you can choose from our China wearhouse, so we can send out the item to yo

ur country.

However, you can choose the EU warehouse later after the item is back-ordered later, which can be noticed on the website.

Ivan.


Q

dear sir/madam, how many days it needs to deliver in Russia. thankyou

By saurabh May-09/2016 13:41:09

A

Hello saurabh,
We generally require between 3-7 business days to arrange shipment upon payment. The exact processing time varies depending on the item.
Please refer to our shipping estimation below:
A. Expedited Shipping: Around 3-7 business days to arrive.
B. Standard Shipping: Between 7-10 business days to be delivered.
C. Flat Rate Shipping: Between 10-25 business days to be received.
For more shipping details http://www.gearbest.com/about/shipping-methods.html

Q

How much will it take to the tablet to arrive to Mexico if I order today?

By Joel San May-07/2016 04:23:11

A

Hello Joel,
You can see the Shipping costs and delivery time during the check out. Steps to follow 1. Add your product to your cart 2. Enter your delivery country 3. The shipping cost will be displayed automatically.
Once we have received your payment we will ship your item according the dispatch estimation indicated on the product page.
Delivery time estimation :
1) Expedited Shipping: 3-7 working days
2) Standard Shipping:7-10 working days
3) Flat Rate Shipping:10-25 working days
Learn more information about shipping from http://www.gearbest.com/about/shipping-methods.html

Q

I want to buy two tablets of this brand which is the expected time of arrival in Spain ?

By Vicente Apr-22/2016 19:50:50

A

Hello Vicente,
We generally require between 3-7 business days to arrange shipment upon payment. The exact processing time varies depending on the item.
Please refer to our shipping estimation below:
A. Expedited Shipping: Around 3-7 business days to arrive.
B. Standard Shipping: Between 7-10 business days to be delivered.
C. Flat Rate Shipping: Between 10-25 business days to be received.
For more shipping details http://www.gearbest.com/about/shipping-methods.html

Q

how much days the product are in chile ?

By Maximiliano Rojas Mar-30/2016 22:10:59

A

Hello Maximiliano,
We generally require between 3-7 business days to arrange shipment upon payment. The exact processing time varies depending on the item.
Please refer to our shipping estimation below:
A. Expedited Shipping: Around 3-7 business days to arrive.
B. Standard Shipping: Between 7-10 business days to be delivered.
C. Flat Rate Shipping: Between 10-25 business days to be received.
For more shipping details http://www.gearbest.com/about/shipping-methods.html

Q

Hi there Two questions, please. Would you put lower price on the shipping package (about 30$) and/or put the gift mark if I order this item, please? And does this package includes EU charger? Thanks

By Krushko Mar-15/2016 19:38:09

A

Hi Krushko,

Thank you for your inquiry.

We normally declare a lower price on your package in consideration of our coutries' customs policy and your interests. 

Please note that every country has its own customs policies. If we don't declare your package as our country's policy, we can't ship out your order to you.

 

About the tax and customs issue, please refer to “Tax & Customs Duties” in our website http://www.gearbest.com/about/faq.html. 

You can leave a message ask declare as gift on the order when placing the order. 

We will send an adaptor according to the order's country of delivery.

Q

Does this item ships to CR?

By Bruce Mar-05/2016 07:18:44

A

Hello Bruce,
We ship everywhere in the world from the CN warehouse.

Q

this tablet can shiping to india & what is the coastel pin no

By ashok.k Jan-06/2016 07:00:14

A
Hi ashok.k, this item can be shipped to India from China by courier. Please quick the button of "Arrival Notice" on the page. We will inform you when the item is in stock. Thank you very much for your attention and kind support.
Q

Is the battery fixed on the version you are shipping (Hi8 Pro had battery problems supposed to be fixed)? Is the item shipped with latest BIOS and latest version of android? I do not want to flash it. Can you mark $25 for customs? Is playstore installed by default? Thank You

By Alain Oct-23/2016 17:21:01

A

Hello Alain,

Please note that the battery of this item is bulit-in and not removeable.


Optional Version    Windows 10 + Android 5.1 Version, Windows 10 Version    


Due to customs regulations we cannot declare a lower value on the invoice or declare the item as a gift, please beunderstanding.


You need to install the Google Store and others google applications by yourself after receiving it if you order 

this item.

 

Please feel free to contact us if you have any questions.



Q

Se eu comprar o produto hoje (15/08/2016) quando recebo na minha casa?

By Jair José Aug-16/2016 02:20:15

A

Hello Jair,
We generally require between 3-7 business days to arrange shipment upon payment. The exact processing time varies depending on the item.
Please refer to our shipping estimation below:
A. Expedited Shipping: Around 3-7 business days to arrive.
B. Standard Shipping: Between 7-10 business days to be delivered.
C. Flat Rate Shipping: Between 10-25 business days to be received.
For more shipping details http://www.gearbest.com/about/shipping-methods.html

Q

Is it possible to connect tablet Chuwi Hi8 Pro, not using WiFi, with an adapter and Ethernet cable to the Internet? If yes, do you sell an adapter to do this, if yes please advise your product number.

By hd Apr-05/2016 04:25:11

A

Hello hd,

Thank you for your inquiry,it just supports WIFI.Have a nice day.