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Customer Q&A

  • All(66)
  • Product Information(54)
  • Stock Status(1)
  • Payment(3)
  • About Shipping(6)
  • Others(2)
Q

Oi queria saber se você teria para vender tambem uma capa para tablet da cor cinsa ,e quanto seria ,obrigado

By Moreno Oct-12/2016 13:53:03

A

Hello Moreno,

Thanks for your inquiry.

 Yes, we do. Here is the link for you: http://www.gearbest.com/tablet-accessories/pp_376462.html. Please check it.

Q

Is this item shipped pre loaded with English language?

By Derek Garner Oct-10/2016 03:54:00

A

Hello Derek
Please check  the available Languages in the product Specification.The item supports the following languages:

Dutch,English,French,German,Italian,Portuguese,Russian,Spanish 

Note: If you need any specific language other than English and you must leave us a message when you checkout

Please feel free to contact us if you have any questions.

   


Q

does Cube iwork 8 Ultimate provide GPS function

By George Oct-03/2016 15:05:49

A

Hello George,
This item doesn't support gps.

Q

does this Cube iwork provide GPS function

By George Oct-03/2016 14:51:07

A

Hello George,
This item doesn't support gps.

Q

Hello. I want to know if there is any keyboard to this tablet. I want to buy tablet with keyboard. Thank you so much.

By Joao Oct-01/2016 10:43:05

A

Hello Joao,

We kindly suggest that you can choose this item, please kindly check the link :http://www.gearbest.com/mice-keyboards/pp_194223.html .

Q

Can you store android aps on the SD Card? Do the apps which move other apps from the main memory to the SD card work on this unit? thanks

By Big Metfan Sep-30/2016 18:49:16

A

Hello Big,

You can store the new apps on the SD Card, while, you can't move other apps from the main memory to the SD card work on this unit. Thanks for your attention. 

Q

¿I can see the windows files on android

By Roberto Sep-23/2016 23:56:59

A

Hello Roberto,

You can't see the windows files on android. Thanks for your attention. 

Q

ele possui 3g? o wifi funciona no brasil?

By ADAIL Sep-23/2016 12:57:53

A

Olá ADELE,

Este comprimido não tem 3G. Além disso, ele pode usar Wi-Fi 802.11b / g / n sem fio à internet, verifique a sua wifi.

Obrigado pela sua atenção.

Q

Hi! Does it support navigation? What kind of navigation it supports if so? Thanks.

By Andrejs Volkovs Sep-19/2016 09:31:38

A

Hello Andrejs,

Thanks for your inquiry.

It doesn't support navigation.

Have a nice day.


Q

Can this tablet run and install .exe files?

By Adrienne Sep-08/2016 18:37:04

A

Hello Adrienne,

The windows system for this tablet can run and install .exe files. Thanks for your attention. 

Q

Is this item shipped pre loaded with English language?

By Derek Garner Oct-10/2016 03:54:00

A

Hello Derek
Please check  the available Languages in the product Specification.The item supports the following languages:

Dutch,English,French,German,Italian,Portuguese,Russian,Spanish 

Note: If you need any specific language other than English and you must leave us a message when you checkout

Please feel free to contact us if you have any questions.

   


Q

does Cube iwork 8 Ultimate provide GPS function

By George Oct-03/2016 15:05:49

A

Hello George,
This item doesn't support gps.

Q

does this Cube iwork provide GPS function

By George Oct-03/2016 14:51:07

A

Hello George,
This item doesn't support gps.

Q

Hello. I want to know if there is any keyboard to this tablet. I want to buy tablet with keyboard. Thank you so much.

By Joao Oct-01/2016 10:43:05

A

Hello Joao,

We kindly suggest that you can choose this item, please kindly check the link :http://www.gearbest.com/mice-keyboards/pp_194223.html .

Q

Can you store android aps on the SD Card? Do the apps which move other apps from the main memory to the SD card work on this unit? thanks

By Big Metfan Sep-30/2016 18:49:16

A

Hello Big,

You can store the new apps on the SD Card, while, you can't move other apps from the main memory to the SD card work on this unit. Thanks for your attention. 

Q

¿I can see the windows files on android

By Roberto Sep-23/2016 23:56:59

A

Hello Roberto,

You can't see the windows files on android. Thanks for your attention. 

Q

ele possui 3g? o wifi funciona no brasil?

By ADAIL Sep-23/2016 12:57:53

A

Olá ADELE,

Este comprimido não tem 3G. Além disso, ele pode usar Wi-Fi 802.11b / g / n sem fio à internet, verifique a sua wifi.

Obrigado pela sua atenção.

Q

Hi! Does it support navigation? What kind of navigation it supports if so? Thanks.

By Andrejs Volkovs Sep-19/2016 09:31:38

A

Hello Andrejs,

Thanks for your inquiry.

It doesn't support navigation.

Have a nice day.


Q

Can this tablet run and install .exe files?

By Adrienne Sep-08/2016 18:37:04

A

Hello Adrienne,

The windows system for this tablet can run and install .exe files. Thanks for your attention. 

Q

Is Google play store installed?

By John Sep-06/2016 13:23:31

A

Hello John,

It doesn't come with google play store preinstalled, you need to install Google play store when you get the item please.     

Thanks for your attention. 

Q

Is this item in stock for shipment to USA yet? I will order one if it is. I won't order if it is not available to ship right now. Please let me know asap. Thank you

By Royal Grounds Nov-23/2015 20:29:35

A
Hi Royal, we regret to inform you that it is only available in China warehouse now. Thank you for your attention and kind understanding.
Q

i applied the promo code and price is raising for 100 $ + instead of dropping. Any information?

By Andrew Nov-30/2015 10:05:14

A
Hi Andrew, sometimes the price increases after you add it to cart, it could be caused by the following situations: 1.There may be the web cache displaying the information without getting update. We kindly suggest you to clear the cache before your purchase.  2. This product is at a discount but customers use discount code at the same time that would be likely to cause increases in product prices. 3.Sometimes we offer some discount for certain items. When the promotion ends, these items will be to restore the original price. 4. We also suspect it would be exchange rate problem. The exchange rate on our website is different from paypal or other payment terms.  Thank you very much for your attention and kind understanding. Please feel free to ask if you have further questions. We hope you enjoy&nb
Q

Why your promo code to Cyber Monday does't work with this item ?

By Evgeniy Nov-30/2015 09:44:57

A
Hi Evgeniy,  I am sorry to inform you that for each product in Cyber Monday promotion, only the first a limited number of customers who use the coupon and complete the order will receive the discount. Thank you for your understanding. Please feel free to ask further presale questions.
Q

WHY THE CYBER MONDAY COUPON CODE DON'T WORK?

By Ronan Carvalho Nov-30/2015 01:22:39

A
Hi Ronan,  I am sorry to inform you that for each product in this promotion, only the first a limited number of customers who use the coupon and complete the order will receive the discount. Thank you for your inquiry. Please feel free to ask further presale questions.
Q

EU storage? I live in Hungary. How long does the delivery?

By Robin Jul-16/2016 15:20:45

A

Hello Robin,

Sorry that we don't have this item in EU warehouse, you can buy from our CN warehouse.
We generally require between 3-7 business days to arrange shipment upon payment. The exact processing time varies depending on the item.
Please refer to our shipping estimation below:
A. Expedited Shipping: Around 3-7 business days to arrive.
B. Standard Shipping: Between 7-10 business days to be delivered.
C. Flat Rate Shipping: Between 10-25 business days to be received.
For more shipping details http://www.gearbest.com/about/shipping-methods.html

Q

Time Shipping To Saudi Arabia ?

By FARES May-17/2016 03:38:57

A

Hello FARES,
We generally require between 3-7 business days to arrange shipment upon payment. The exact processing time varies depending on the item.
Please refer to our shipping estimation below:
A. Expedited Shipping: Around 3-7 business days to arrive.
B. Standard Shipping: Between 7-10 business days to be delivered.
C. Flat Rate Shipping: Between 10-25 business days to be received.
For more shipping details http://www.gearbest.com/about/shipping-methods.html

Q

okay, the problem customs

By harun Apr-23/2016 19:31:14

A

Hello harun,
Taxes do not come from us if any. Taxes are beyond Gearbest's control and only depend on the delivery country's regulations and policies. Generally, import taxes can be reduced and in some cases avoided ( if applicable) with postal deliveries.
For more details: http://www.gearbest.com/about/faq.html

Q

Hi! Do you have this item on EU warehouse? Best regards

By Hugo Alves Dec-09/2015 19:21:48

A
Hi  Hugo, we regret to inform you that it is only available in China warehouse now. Thank you for your attention and kind understanding. 
Q

This tablet have warranty and how many ,and Trucking number? Please Thanks Regarg A.Borda

By alfred borda Nov-27/2015 13:45:42

A
Hi Alfred, for your inquiry, please view our warranty and return policy on this link: http://www.gearbest.com/about/warranty-and-return.html Please add the items to cart and Proceed to Checkout firstly, then fill the detail destination information when you check out. There will be Available Shipping Methods for you to choose.The delivery cost depends on the shipping method, destination country, package's weight and volume.The estimate shipping cost and total amount will be displayed for each shipping method. We can offer a tracking number for free of charge on the order which is over 40 USD. Thank you for your inquiry. Please feel free to ask further presale questions.
Q

i dont way pay taxes for this... im from mexico, can you do someting about that??

By luis Nov-15/2015 23:53:38

A
Hi luis  ,
We send package all over the world. Taxes are charged by your local customs office control and are covered by the customer. We recommend you ship the item by surface mail or ems to reduce or avoid (if applicable). Please refer to http://www.gearbest.com/about/faq.html. 
Q

Oi queria saber se você teria para vender tambem uma capa para tablet da cor cinsa ,e quanto seria ,obrigado

By Moreno Oct-12/2016 13:53:03

A

Hello Moreno,

Thanks for your inquiry.

 Yes, we do. Here is the link for you: http://www.gearbest.com/tablet-accessories/pp_376462.html. Please check it.

Q

Do you also sell a compatible cover and screen protector for this tablet, that can be ordered in the same time as the tablet? If yes what is the cost. Thanks.

By Joseph Aug-27/2016 13:44:12

A

Hello Joseph,

Please check the compatible cover and screen protector for this tablet as below:

http://www.gearbest.com/tablet-pcs/pp_275204.html?wid=21

http://www.gearbest.com/tablet-accessories/pp_376462.html

Thanks for your attention.