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Customer Q&A

  • All(71)
  • Product Information(53)
  • Stock Status(4)
  • Payment(1)
  • About Shipping(8)
  • Others(5)
Q

Hello, The version of this tablet with windows 10 + Android is not available anymore. Is it because it will not be manufactured anymore ? Will it be soon available (new batch of manufacturing) ? Another question: is it possible to install by my own windows 10 if I buy the version without OS that is available / in stock ? Thanks in advance. Regards,

By Nicolas Nov-11/2017 19:29:51

A

Hello Nicolas,

We are sorry to inform you that this item is no longer available and has been discontinued. 

We advise that you may choose another item.

It is impossible to install by my own windows 10 if I buy the version without OS.

Q

Does the NTEL CHERRY TRAIL X5 Z8350 version come with windows 10 and android?

By Fellipe Oct-15/2017 00:23:08

A

Dear Fellipe,


Thank you for your inquiry.

It has Windows 10 + Android 5.1 system.

Q

Hi! I just need to make sure this particular tablet can be shipped from your warehouse located inside European Union. It is important because I want to avoid paying any extra taxes. Of course, this tablet comes as dual boot, right?

By Hrvoje Oct-07/2017 15:05:51

A

Hello Hrvoje,


We are sorry this item is out of stock.

If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

If I buy this tablet along with accessories for the tablet in the same purchase. How can I be sure everything comes in one single package (in the same shipping box). Because if I receive the tablet in one package, and accessories in different packages, I will have a problem, very costly problem to me. I am afraid tablet and accessories come from different vendors from different shipping boxes

By Iznaola Sep-16/2017 17:23:06

A

Hello Iznaola,
You can leave a message to us, we will ship in a package.

Q

The tablet has Android installed ? What version? Also comes with windows10? Thank you

By Miguel Sep-11/2017 22:48:11

A

Hello Miguel,

Please see the product description carefully:

Windows 10 + Android 5.1 WUXGA IPS Screen 32GB ROM Cameras

Windows 10 + Android 5.1 system: the latest system with more excellent interface, compatibility and running effect


Q

Hey How much storage is allocated to windows I ask because it is 64 bit according to what you mentioned and it seems too little Thanks!

By Eyal Naim Sep-07/2017 11:22:24

A

Hello Eyal,
RAM: 2GB 
ROM: 32GB 
External Memory: TF card up to 128GB (not included)

Q

the windows 10 is 32 or 64 bits?

By Ueslen Nakamura (UESLEN840) Aug-12/2017 05:12:16

A

Hello Ueslen,


Windows 10 is 64 bits.

Thank you for your inquiry.

Q

I paid today and am awaiting the arrival of this product. When I change the default page language to pt this product is unavailable. Weird.

By Carlos Alberto Freire Fiel Aug-08/2017 17:10:28

A

Hello Carlos,
Please note  Windows OS is built-in Chinese and English, and other languages need to be downloaded by WiFi. Android OS supports multi-language.

Let me know if you need any help.

Q

is the item in stock?

By Mitchell Doucette Aug-03/2017 03:05:34

A

Hello Mitchell,


This is a popular product, but we are happy to inform you that it is in stock and available to purchase today. 

Please feel free to order it.


Q

Vcs recebem por paypal?

By Segundo Jul-13/2017 23:40:17

A

Hello Segundo,

 

You can use paypal.

Gearbest accepts the following safe and secure payment methods:

1. PayPal

2. Credit card via PayPal

3. Wire transfer

4. Western Union

5. Boleto Bancario via Ebanx


Available payment methods depend on your country. Please add items to your cart and click "Proceed to checkout". Choose your destination country for a list of the available payment methods. 


If you would like to pay by wire transfer or Western Union, please contact us for further details.


Q

Does the NTEL CHERRY TRAIL X5 Z8350 version come with windows 10 and android?

By Fellipe Oct-15/2017 00:23:08

A

Dear Fellipe,


Thank you for your inquiry.

It has Windows 10 + Android 5.1 system.

Q

The tablet has Android installed ? What version? Also comes with windows10? Thank you

By Miguel Sep-11/2017 22:48:11

A

Hello Miguel,

Please see the product description carefully:

Windows 10 + Android 5.1 WUXGA IPS Screen 32GB ROM Cameras

Windows 10 + Android 5.1 system: the latest system with more excellent interface, compatibility and running effect


Q

Hey How much storage is allocated to windows I ask because it is 64 bit according to what you mentioned and it seems too little Thanks!

By Eyal Naim Sep-07/2017 11:22:24

A

Hello Eyal,
RAM: 2GB 
ROM: 32GB 
External Memory: TF card up to 128GB (not included)

Q

the windows 10 is 32 or 64 bits?

By Ueslen Nakamura (UESLEN840) Aug-12/2017 05:12:16

A

Hello Ueslen,


Windows 10 is 64 bits.

Thank you for your inquiry.

Q

I just bought. Can indicate case and screen protector?

By Gil Jul-06/2017 19:23:19

A
Q

What speed of TF card is supported by Teclast X80 Pro? Is the speed of Class 10 supported? Or is it enough to use a Class 4 microSD card?

By Tamas T Jul-01/2017 07:25:55

A

Hello Tamas, 
It support the speed of Class 10. It is enough to use a Class 4 microSD card.

Please feel free to ask if you have further pre-sale questions.

Q

Does the X80 Pro support OTG+Charging at the same time? Something like this http://www.gearbest.com/cables-adapter/pp_211432.html

By Ruaridh Jun-29/2017 18:34:52

A

Hello Ruaridh,

No, it doesn't support.

Q

hi, this product come with any screen protector? thanks,

By shimon Jun-09/2017 12:45:31

A

Hello shimon,

No, you need to buy the screen protector separately.

Q

Has this tablet Google Play Store ? Thank you?

By ATHANASIOS DIPLAS (adiplas May-26/2017 12:27:27

A

Hello ATHANASIOS,


This tablet has Google Play Store.

Thank you for your inquiry.

Q

dios mio entonces si no tiene cargador como se carga?????

By chris May-18/2017 03:53:20

A

Hello chris,
I have checked that this item contains Tablet PC , OTG Cable and USB Cable .There is no charger .

Q

Hello, The version of this tablet with windows 10 + Android is not available anymore. Is it because it will not be manufactured anymore ? Will it be soon available (new batch of manufacturing) ? Another question: is it possible to install by my own windows 10 if I buy the version without OS that is available / in stock ? Thanks in advance. Regards,

By Nicolas Nov-11/2017 19:29:51

A

Hello Nicolas,

We are sorry to inform you that this item is no longer available and has been discontinued. 

We advise that you may choose another item.

It is impossible to install by my own windows 10 if I buy the version without OS.

Q

is the item in stock?

By Mitchell Doucette Aug-03/2017 03:05:34

A

Hello Mitchell,


This is a popular product, but we are happy to inform you that it is in stock and available to purchase today. 

Please feel free to order it.


Q

When will this product be on stock again? Do you have a delivery date? I already did an arrival notice, but want to know if you have any info about the delivery date

By firemouz Jan-21/2016 19:40:21

A
Hi firemouz,
We are sorry that this item is no longer avaialble as the suppliers do not produce it at all.
Q

I paid tablets Chuwi Hi8 Pro for a long time :-( which will sooner to send? John

By Jan Jan-01/2016 13:40:05

A
Hi Jan, For your inquiry, please quick the button of "Arrival Notice" on the page. We will inform you when the item is in stock. Thank you very much for your attention and kind support.
Q

Vcs recebem por paypal?

By Segundo Jul-13/2017 23:40:17

A

Hello Segundo,

 

You can use paypal.

Gearbest accepts the following safe and secure payment methods:

1. PayPal

2. Credit card via PayPal

3. Wire transfer

4. Western Union

5. Boleto Bancario via Ebanx


Available payment methods depend on your country. Please add items to your cart and click "Proceed to checkout". Choose your destination country for a list of the available payment methods. 


If you would like to pay by wire transfer or Western Union, please contact us for further details.


Q

Hi! I just need to make sure this particular tablet can be shipped from your warehouse located inside European Union. It is important because I want to avoid paying any extra taxes. Of course, this tablet comes as dual boot, right?

By Hrvoje Oct-07/2017 15:05:51

A

Hello Hrvoje,


We are sorry this item is out of stock.

If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

If I buy this tablet along with accessories for the tablet in the same purchase. How can I be sure everything comes in one single package (in the same shipping box). Because if I receive the tablet in one package, and accessories in different packages, I will have a problem, very costly problem to me. I am afraid tablet and accessories come from different vendors from different shipping boxes

By Iznaola Sep-16/2017 17:23:06

A

Hello Iznaola,
You can leave a message to us, we will ship in a package.

Q

If I order tomorrow, when will you send?

By Aleksandr May-24/2017 18:47:30

A

Dear Aleksandr,


Total Delivery Time = Processing Time + Shipping Time
We will need approximately 3-5 business days to arrange shipment of your order.


Q

Estoy interesado, poseo tarjeta visa, es posible el envio de este producto a Cuba

By Camilo Hastie Perez Jul-16/2016 10:40:24

A

Hola Camilo,

Podemos enviar el artículo a Cuba, usted puede sentirse libre de pedir.

Gracias por tu atención.


Q

cuanto cuesta el envio a mexico el cod postal es 56376

By Jhon doe Jul-13/2016 04:31:24

A

Hola Jhon,

Se puede ver los costes de envío y el tiempo de entrega durante el registro de salida. Pasos a seguir: 1. Agregar el producto a su carrito 2. Introduzca su país de entrega 3. El coste de envío se mostrará automáticamente.

El precio que se muestra en la en la página de producto es el precio del artículo, gastos de envío no incluidos.

Gastos de entrega depende del método de envío de muchos factores como el peso, el tiempo de envío y del país de destino.


Q

the track number works in Brazilian post office?

By Jessica Jun-24/2016 18:41:50

A

Hello,

Yes, the track number works in Brazilian post office.

Q

this has number track the Flat Rate Shipping

By number track Jun-11/2016 23:22:01

A

Hello,

If you want to have the tracking number, you need to choose the tracking number and buy it when you make the order.

Q

how long for shipping to canada?

By sweatshopking Dec-29/2015 21:40:46

A
Hi sweatshopking, this item is still on presale. After the presale ends, we will start to dispatch the presale items based on the order sequence for whom is pre-ordered. The exact delivery time depends on the shipping method you choose. The estimated shipping time(excluding non-working days): Flat Rate Shipping: 10-25 business days. Standard Shipping:7-15 working days. Expedited Shipping:3-10 working days.  Total Delivery Time = Processing Time + Packaging Time + Shipping Time  
Read about our Shipping Options > http://www.gearbest.com/about/shipping-methods.html Thank you for your kind understanding. Best Wishes for 2016!
Q

I paid today and am awaiting the arrival of this product. When I change the default page language to pt this product is unavailable. Weird.

By Carlos Alberto Freire Fiel Aug-08/2017 17:10:28

A

Hello Carlos,
Please note  Windows OS is built-in Chinese and English, and other languages need to be downloaded by WiFi. Android OS supports multi-language.

Let me know if you need any help.

Q

Hi I see that the tablet comes without wall charger, so which wall usb charger you would recommend to by for the tablet? Thank you

By Hromoj Dec-10/2016 22:26:41

A

Hello Hromoj,
We will send the adapter to you according to the country and the charger is not included.

Please leave a note for your order.

Let me know if you need any help.

Q

Hi! There is an opportunity to get rid of dual operating system and leave only the Top, and RAM due to this double?

By Eugene Sep-21/2016 08:57:37

A

Hello Eugene,

Thanks for your inquiry.

You can  get rid of dual operating system and leave only the Top, but we don't recommend you do that.

This Android/Windows device is designed to function specifically with the current Android/Windows OS installed on it. Any alterations such as upgrades, modding with custom ROM, rooting or flashing the Android device with other firmware will automatically cause the device experience matters as well as void the device's warranty. Please think twice before operating all these actions.

Have a nice day.



Q

Can one connect a CD player, an external keyboard or an external monitor?

By Peter Kalman Aug-25/2016 12:41:54

A

Hello Peter,

You could use a HDMI cable to connect your tablet to output the tablet display onto TV screens, monitors or projectors, creating your personal home theater.

Thanks for your attention. 

Q

They make shipping throughout the Mexican republic ?

By Nayeli Jun-27/2016 01:30:00

A

Hello Nayeli,
It can be shipped to Mexico and please feel free to order.