All
Product keywords
Please enter the email address account

Customer Q&A

  • All(85)
  • Product Information(60)
  • Stock Status(7)
  • Payment(2)
  • About Shipping(13)
  • Others(3)
Q

quantos GB tem dispnivel para usar pra baixar apps?? Me respondam por favor!!

By kauã Jan-16/2017 13:40:38

A

Olá kauã, 

8 a 10 GB


Q

This tablet runs googleplay store? I saw some videos on internet showing that when people click on googleplay store it just crashes everytime.

By Rafael Jan-05/2017 03:56:31

A

Hello Rafael,
You can run googleplay store.

Q

how do I flash WIN 10 on my Onda V919 Air CH ?

By Juergen Dec-30/2016 12:04:04

A

Hello Juergen,
Any alterations such as upgrades or flashing a newer version will void the warranty which we do not recommend.

If you still want to flash, please contact our after sale team here: http://support.gearbest.com/ for help.

Thank you for your inquiry! Please feel free to ask further pre-sales questions. 



Q

is this tablet does work with stylus?

By lo6oto Dec-27/2016 16:01:01

A

Hello lo6oto,
Yes, this product can work with stylus.

Click here to check the stylus on our site: http://www.gearbest.com/stylus-_gear/

Thanks for your interest.

Q

is this device cellular?

By ben Dec-27/2016 11:50:41

A

Hello ben
There is no cellular, just the wifi.

Q

I want to buy this product.Please tell me how can I securely buy this thing ? Please tell me about the shipping process ?

By Raihan Dec-25/2016 06:44:26

A

Hello Raihan,

 

Processing Time: Before we ship your order, we have to prepare your products, perform strict quality-control tests and package items carefully.

● Expedited Shipping: 3-7 business days
● Standard Shipping: 6-8 business days
● Flat Rate Shipping: 10-30 business days


Q

Is this tablet good to watch videos? I saw a youtube video about a review of this product and it shows the tablet watching a video and its not full screen, it have black bars on top and bottom is that true? Or its possible to see youtube videos etc in fullscreen? (Android part of the boot)

By Rafael Dec-23/2016 23:38:16

A

Hello Rafael,

It is good to watch video. And the black bar is design of the tablet, if you see the picture on the site carefully you will know it can't be removed.

Q

Is the windows version in English? It would be harsh to find the right language if it set to Chinese...

By Stefferd Oct-07/2016 15:56:20

A

Hello Stefferd,
The item has two languages : english and  chinese, you can set the language by yourself .

Q

I need a keyboard for this model. Can you tell what model is for this tablet ?

By Radu Oct-06/2016 19:04:37

A

Hello Radu,

We kindly suggest that you can choose this item, please kindly check the link :http://www.gearbest.com/tablet-pcs/pp_292367.html?wid=21 .

Q

Has the tablet got GPS?

By Andrés Oct-01/2016 22:27:19

A

Hello Andrés,
The tablet does not have the GPS .

Q

quantos GB tem dispnivel para usar pra baixar apps?? Me respondam por favor!!

By kauã Jan-16/2017 13:40:38

A

Olá kauã, 

8 a 10 GB


Q

This tablet runs googleplay store? I saw some videos on internet showing that when people click on googleplay store it just crashes everytime.

By Rafael Jan-05/2017 03:56:31

A

Hello Rafael,
You can run googleplay store.

Q

is this tablet does work with stylus?

By lo6oto Dec-27/2016 16:01:01

A

Hello lo6oto,
Yes, this product can work with stylus.

Click here to check the stylus on our site: http://www.gearbest.com/stylus-_gear/

Thanks for your interest.

Q

is this device cellular?

By ben Dec-27/2016 11:50:41

A

Hello ben
There is no cellular, just the wifi.

Q

Is this tablet good to watch videos? I saw a youtube video about a review of this product and it shows the tablet watching a video and its not full screen, it have black bars on top and bottom is that true? Or its possible to see youtube videos etc in fullscreen? (Android part of the boot)

By Rafael Dec-23/2016 23:38:16

A

Hello Rafael,

It is good to watch video. And the black bar is design of the tablet, if you see the picture on the site carefully you will know it can't be removed.

Q

Is the windows version in English? It would be harsh to find the right language if it set to Chinese...

By Stefferd Oct-07/2016 15:56:20

A

Hello Stefferd,
The item has two languages : english and  chinese, you can set the language by yourself .

Q

I need a keyboard for this model. Can you tell what model is for this tablet ?

By Radu Oct-06/2016 19:04:37

A

Hello Radu,

We kindly suggest that you can choose this item, please kindly check the link :http://www.gearbest.com/tablet-pcs/pp_292367.html?wid=21 .

Q

Has the tablet got GPS?

By Andrés Oct-01/2016 22:27:19

A

Hello Andrés,
The tablet does not have the GPS .

Q

Can the android updated to lollypop?

By Russell Sep-30/2016 18:07:01

A

Hello Russell,

You can find the update in the official website. Note: This Android/Windows tablet is designed only to work with the current Android/Windows OS installed in it. Any alterations such as upgrades or flashing a newer version will void the warranty. Thanks for your attention. 

Q

Hi guys, i just want to no, do the product come with a keyboard or do i have to order the keyboard separately

By Storm Sep-29/2016 21:47:41

A

Hello Storm,

It doesn't come with a keyboard, customers have to order the keyboard separately. Thanks for your attention. 

Q

hello, is it in sock righ now? when can you ship it?

By Stacey Jun-20/2016 02:03:30

A

Hello Stacey,
We have stock, please feel free to order it.

 We generally require between 3-7 business days to arrange shipment upon payment. The exact processing time varies depending on the item.
Please refer to our shipping estimation below:
A. Expedited Shipping: Around 3-7 business days to arrive.
B. Standard Shipping: Between 7-10 business days to be delivered. 
C. Flat Rate Shipping: Between 10-25 business days to be received.
For more shipping details http://www.gearbest.com/about/shipping-methods.html
Best Regards

Q

When will this tablet on EU stock?

By Erri3883 Jan-12/2016 10:54:25

A
Hi Erri3883,
This item is not support EU warehouse at this time. We will ship from China warehouse. 
We will follow up on the guest feedback to make adjustment.  Please pay attention to our website for the update. Please feel free to ask if you have further questions. 
Q

hola ya les llego la tablet pc quiero comprarla

By ARTURO Jan-12/2016 05:29:08

A
Hi ARTURO,this item available in China warehouse for now.  Generally we can dispatch this item within 4-10 business days(excluding non-working days).Please add the items to cart and Proceed to Checkout, then fill the detail destination information. You will see the Available Shipping Methods, Estimated Shipping Time and Insurance when you check out. The Shipping Cost and Grand Total amount will be displayed for each shipping method.  Total Delivery Time = Processing Time + Packaging Time + Shipping Time  Thank you for your inquiry.
Q

Hello, I would want to command(order) this tablet, she(it) is available!? And deliver before Christmas. Merci Franck

By Dilys Nov-26/2015 15:31:27

A
Hi Dilys, this item is available for purchase for now. Sometimes we will offer the promotion on certain items in order to appreciate our value customers. And there is  only a limited quantity of this item available for this promotion. Please kinldy note that it is not the stock Qty of this item.Generally we can dispatch this item within 4 - 10 business days(excluding non-working days). For a detailed explanation about each shipping method, destinations and approximate delivery times, please see: http://www.gearbest.com/about/shipping-methods.html?jkjl  Delivery Time = Processing Time + Packaging Time + Shipping Time  Thank you for your inquiry. Please feel free to ask further presale questions.
Q

Hi you already have this product in EU warehouse. Thanks

By Gaby Nov-25/2015 16:47:36

A
Hi Gaby, I am sorry that this item is unavailable in EU for now. We can not sure when it will be available in EU stock.  It depends on the customers' demand and the production of this item. We are trying to replenish this item in EU as much as we can. Please kindly continually concern this item on our website. Thank you for your inquiry. Please feel free to ask further presale questions.
Q

Do you have these in your EU warehouse? Thanks

By Philip Alexander Nov-22/2015 21:17:02

A
Hi Philip,
We are sorry that we do not have the plan to sell this phone in the EU warehouse for the moment. But it may restock at any time. Please pay attention to our website for the update. Please feel free to ask if you have further questions. 
Q

Hi! It is in stock now? Thank you!

By JK Nov-06/2015 09:39:18

A
Hi JK, 
We are delighted to inform you that the item is in stock and is available for purchase.
Q

Hello valued sales representative. I would like to buy 3 pieces of this product. Boy what's your price? What you have a discount? Product will be sent to Turkey when? Products with names you know send separately?

By sinan uzun Dec-06/2015 17:44:06

A
Hi Sinan, please kindly note that we have offered 29% off discount on this item. Please add the items to cart and Proceed to Checkout, then fill the detail destination information. There will be Available Shipping Methods for you to choose.The delivery cost depends on the shipping method, destination country, package's weight and volume.The estimate shipping cost and total amount will be displayed for each shipping method.The exact delivery time depends on the shipping method you choose. Generally we need 4-10 business days (excluding non-working days) for processing your order. Please check typical shipping time at: http://www.gearbest.com/about/shipping-methods.html  Total Delivery Time = Processing Time + Packaging Time + Shipping Time    Thank you for your inquiry. Please feel free to ask further presale questions. 
Q

Hi! Please write me infomation about this tablet Have you them in stock? i wanna to buy big quantity? Did you make weighty me a discount?

By Alex Nov-09/2015 15:20:08

A
Hi Alex, thank you for very much for your interest. It is in stock now. We are trying to replenish the inventories of this item as much as we can to meet the high demand. For all wholesale inquiries, we have now a specific website bulk purchase. Please check out http://www.volumebest.com/ for the best offers. Thank your for your inquiry. Have a nice day!
Q

I want to buy this product.Please tell me how can I securely buy this thing ? Please tell me about the shipping process ?

By Raihan Dec-25/2016 06:44:26

A

Hello Raihan,

 

Processing Time: Before we ship your order, we have to prepare your products, perform strict quality-control tests and package items carefully.

● Expedited Shipping: 3-7 business days
● Standard Shipping: 6-8 business days
● Flat Rate Shipping: 10-30 business days


Q

Hi! Can you tell me which is the country in europe where starts shipping? By Flate Rate Shipping? And by Expedited Shipping? The country is de same? I live in Portugal. Thanks

By Jose Carlos Silva Aug-20/2016 22:46:55

A

Hello Jose,
We ship everywhere in the world from the CN warehouse.

You can see the Shipping costs and delivery time during the check out. Steps to follow 1. Add your product to your cart 2. Enter your delivery country 3. The shipping cost will be displayed automatically. 
Once we have received your payment we will ship your item according the dispatch estimation indicated on the product page.
Delivery time estimation :
1) Expedited Shipping: 3-7 working days 
2) Standard Shipping:7-10 working days 
3) Flat Rate Shipping:10-25 working days 
Learn more information about shipping from http://www.gearbest.com/about/shipping-methods.html

Q

hello how long to have the tablette for Le Havre? because its in front of Portsmouth. Thanks

By lrc Aug-06/2016 16:47:38

A

Hello lrc,
We generally require between 3-7 business days to arrange shipment upon payment. The exact processing time varies depending on the item.
Please refer to our shipping estimation below:
A. Expedited Shipping: Around 3-7 business days to arrive.
B. Standard Shipping: Between 7-10 business days to be delivered.
C. Flat Rate Shipping: Between 10-25 business days to be received.
For more shipping details http://www.gearbest.com/about/shipping-methods.html

Q

valor do frete para o brasil

By wesley Jun-29/2016 00:56:49

A

Hello wesley,

You can see the Shipping costs and delivery time during the check out. Steps to follow: 1.Add your product to your cart 2. Enter your delivery country 3. The shipping cost will be displayed automatically.  

The price shown on the on the product page is the item price, shipping cost is not included.
Delivery cost depends on the shipping method on many factors such as weight, shipping time and the destination country.  

Q

CAN IT BE SHIPPED TO KENYA?

By Wesongah May-14/2016 08:49:44

A

Hello Wesongah,
We sent package worldwide from the CN warehouse and it can be shipped to KENYA.

Q

cau u send it to bangladesh???/

By krishna kant May-03/2016 14:25:23

A

Hello krishna,
We ship everywhere in the world from the CN warehouse.

Q

Hello How much time it takes to UAE

By salah May-02/2016 17:23:29

A

Hello salah,
We generally require between 3-7 business days to arrange shipment upon payment. The exact processing time varies depending on the item.
Please refer to our shipping estimation below:
A. Expedited Shipping: Around 3-7 business days to arrive.
B. Standard Shipping: Between 7-10 business days to be delivered.
C. Flat Rate Shipping: Between 10-25 business days to be received.
For more shipping details http://www.gearbest.com/about/shipping-methods.html

Q

Hi i am from Pakistan and i want to buy this product. i need to know what if i purchase this product am i able to track its shipping status? further more if i receive product different from product mentioned in description than am i eligible for refund? like can i open dispute for claim or i just have to discuss this with seller directly. ?

By Usman Zameer Dec-31/2015 11:58:02

A
Hi Usman, for the package which is over 40 USD, we can provide the tracking number for free of charge.We sincerely hope you can trust us and our items. In the meantime, should you have any issues or queries related to any of our products , please feel free to review our return and warranty terms here:  
http://www.gearbest.com/about/warranty-and-return.html  Read about our Shipping Options > http://www.gearbest.com/about/shipping-methods.html
About Shipping and Delivery, please refer to http://www.gearbest.com/about/terms-and-conditions.html Thank you for your kind understanding. Best Wishes for 2016!
Q

Здравствуйте! хочу купить Onda 919 Android + Win меня пугают сроки доставки 1. У вас есть количество на складе ? 2. Можно ли отправить со склада Европы в Россию ? 3. В Россию сколько дней будет идти ?

By Galina Dec-23/2015 19:59:46

A
Hi Galina, this item is available in China warehouse now. We can send it to Russia from China. The exact delivery time depends on the shipping method you choose. The estimated shipping time(excluding non-working days): Flat Rate Shipping: 10-45 business days.Standard Shipping:7-25 working days. Generally we need 4-10 business days (excluding non-working days) for processing your order.  Total Delivery Time = Processing Time + Packaging Time + Shipping Time  Read about our Shipping Options > http://www.gearbest.com/about/shipping-methods.html  Thank you for your inquiry. Best Wishes for 2016. 
Q

Hello it is normal that I have ordered a tablet 25 november and I still says "processing"? I used express shipping italy

By Giovanni Dec-13/2015 23:16:25

A
Hi Giovanni, I am sorry for the delay of your order. The Onda V919 Air Tablet is in very high demand for now. We are trying to replenish the inventories as much as we can to meet the high demand. It will be adequate stock soon. We kindly suggest you to submit a ticket with your order number to our Support Center at the link below: http://support.gearbest.com/ We will reply you soon with your order status. Thank you for your kind understanding. Please feel free to ask further presale questions.
Q

how do I flash WIN 10 on my Onda V919 Air CH ?

By Juergen Dec-30/2016 12:04:04

A

Hello Juergen,
Any alterations such as upgrades or flashing a newer version will void the warranty which we do not recommend.

If you still want to flash, please contact our after sale team here: http://support.gearbest.com/ for help.

Thank you for your inquiry! Please feel free to ask further pre-sales questions. 



Q

ONDA V919 Air 9.7 " and 'available in europe stock ??

By luigi pardini Apr-05/2016 03:56:19

A

Hi ,

We are pleased to inform it is available for purchase in our EU warehouse.Have a nice day.


Q

Has this item any kind of warranty? How many years cover the warranty? Is this warranty available for Spain? Thanks

By Cesar Dec-05/2015 14:02:26

A
Hi Cesar  ,  
We have a detailed warranty and return policy for all of our customers. 
Please kindly refer to the details of our return warranty on: http://www.gearbest.com/about/warranty-and-return.html      
We recommend all of our customers to carefully review the policy and the information.